Trademark Surfaces

We rate the staff friendliness of Trademark Surfaces as Excellent. Our mystery shopper research revealed that the staff at Trademark Surfaces provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category. Important: Our rating is based on the personal experience of our mystery shopper with Trademark Surfaces’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Trademark Surfaces directly to better understand their approach to customer service.

We rate the staff expertise of Trademark Surfaces as Excellent. The staff member from Trademark Surfaces who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Trademark Surfaces may vary. We recommend contacting the company directly for more comprehensive information.

Trademark Surfaces is an experienced company, operating since 2006. Our research revealed that Trademark Surfaces began operating in 2006, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services. Important: This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Trademark Surfaces directly.

We note that Trademark Surfaces has a dedicated office. Our research revealed that Trademark Surfaces operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Trademark Surfaces directly to confirm the latest details.

We note that Trademark Surfaces has its own production facility. Our research revealed that Trademark Surfaces operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Trademark Surfaces directly to confirm the accuracy of this data.

Trademark Surfaces does not offer discounts for veterans. Based on our mystery shopper research, we found that Trademark Surfaces does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings. Important: This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Trademark Surfaces directly for confirmation.

We rate the production time of Trademark Surfaces as Very Slow. Our research revealed that Trademark Surfaces quoted a project completion time of 28 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Trademark Surfaces before starting a project. Important: Our evaluation is based on information provided by Trademark Surfaces during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Trademark Surfaces.

We rate the deposit level of Trademark Surfaces as Standard. Trademark Surfaces requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Trademark Surfaces may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Trademark Surfaces.

We did not receive quote preparation data from Trademark Surfaces. Unfortunately, Trademark Surfaces did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response. Important: The lack of data on quote preparation time affects the company’s ranking position. However, Trademark Surfaces remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Trademark Surfaces directly to clarify timelines and conditions.

We rate the price level of Trademark Surfaces as Below Average. Based on our mystery shopper research, Trademark Surfaces provided a quote of $85.31 per square foot for Calacatta Idilio quartz and $76.37 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality. The total price for the finished and installed product measuring 83.4 square feet was $7115 for Calacatta Idilio quartz and $6369 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Trademark Surfaces.