About Zimpel Granite & Marble — Ranked №3 Countertop Fabricator and Installer in Charleston, SC
80.41
total score
The main rating value calculated from more than 30 indicators.
Exact value: 80.412787 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Zimpel Granite & Marble, founded in 2017, ranked number 3 in Charleston, SC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Zimpel Granite & Marble among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Zimpel Granite & Marble: Total Score & Key Ratings
The Total Score of 80.41 out of 100 achieved by Zimpel Granite & Marble in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Zimpel Granite & Marble has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.51 out of 5.
You can read detailed information and evaluations from our independent research of Zimpel Granite & Marble’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Zimpel Granite & Marble directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Zimpel Granite & Marble
Traditional decisions of granite kitchen countertops in Charleston SC as well as other quartz, quartzite and marble surfaces are featured by Zimpel Granite & Marble. The family-run company takes care of its image and not only sells superior quality products but also provides after-sales support. The company’s qualified specialists deliver and install new countertops, which allows customers in Charleston SC not to worry about it additionally. Among the company’s suppliers are only reliable and well-known manufacturers that guarantee a long service life and reliability of their products.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 37
Google
5
reviews: 37
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.5
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.50571 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Zimpel Granite & Marble as Excellent.
Our mystery shopper research revealed that the staff at Zimpel Granite & Marble provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Zimpel Granite & Marble’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Zimpel Granite & Marble directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Zimpel Granite & Marble as Excellent.
The staff member from Zimpel Granite & Marble who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Zimpel Granite & Marble may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
2.1
Emerging
Company Age
Zimpel Granite & Marble is an emerging company, established in 2017.
Our research showed that Zimpel Granite & Marble began operating in 2017, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market.
Important:
This information was gathered by our mystery shopper. We recommend contacting Zimpel Granite & Marble directly to confirm the company’s age.
Own Office
5
Has Office
Own Office
We note that Zimpel Granite & Marble has a dedicated office.
Our research revealed that Zimpel Granite & Marble operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Zimpel Granite & Marble directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Zimpel Granite & Marble has its own production facility.
Our research revealed that Zimpel Granite & Marble operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Zimpel Granite & Marble directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Zimpel Granite & Marble offers discounts for veterans.
Our research revealed that Zimpel Granite & Marble provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Zimpel Granite & Marble directly to confirm the accuracy of this data.
Production time
4
Fast
Production time
We rate the production time of Zimpel Granite & Marble as Fast.
According to our research, Zimpel Granite & Marble quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Zimpel Granite & Marble during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Zimpel Granite & Marble.
Deposit Level
2.6
Standard
Deposit Level
We rate the deposit level of Zimpel Granite & Marble as Standard.
Zimpel Granite & Marble requested a deposit of 60%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Zimpel Granite & Marble may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Zimpel Granite & Marble.
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Zimpel Granite & Marble as Very Fast.
Our mystery shopper research revealed that Zimpel Granite & Marble prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Zimpel Granite & Marble is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Zimpel Granite & Marble.
Affordability
4.6
Low
Affordability
We rate the price level of Zimpel Granite & Marble as Low.
Our mystery shopper research revealed that Zimpel Granite & Marble offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $72.6 per square foot, while for Carrara Morro quartz, the price was $61.74. These prices fall into the Low category, making Zimpel Granite & Marble an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $6055 for Calacatta Idilio quartz and $5149 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Zimpel Granite & Marble.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Zimpel Granite & Marble
Small business
Delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Checks
Credit cards
Debit cards
In store shopping
Countertop store
Reviews about Zimpel Granite & Marble
All (10)
Google (10)
Source:Google
Deanna Clarance
Date: 2023-05-24 13:24:50
The team at Zimpel is first rate! They were very responsive throughout the whole process. They were also very helpful in dealing with tight timelines. Everyone was so pleasant and professional. And the cutting and installation was superb. We are so grateful to Zimpel!
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Source:Google
Elizabeth Norton
Date: 2024-06-05 14:27:45
I had THE BEST customer service with Zimpel. Jennifer went above and beyond to help me with my project and ensured everything was perfect. I cannot say thank you enough! Most importantly, the marble I received was beautiful.
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Source:Google
richard bunch
Date: 2024-06-07 14:18:49
We are very pleased with the entire process working with Zimpel Granite & Marble. Specifically, Lisa Hall helped us choose a stone for our fireplace surround, was thorough explaining the process from picking a stone, templating, and installation, and always communicated promptly. The business contract gives specific guidelines regarding payment and the responsibilities of both Zimpel's and the client. Our stone was installed yesterday. The crew was fantastic answering questions, guiding us through each step, before it was meticulously cleaned and spiffed up. They also swept the floor before leaving! They did all of the things we expect from a Five Star business.
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Source:Google
Vincent DeMarco
Date: 2024-06-06 21:01:44
Couldn't recommend Zimpel Granite & Marble enough! Jennifer was awesome to work with and very responsive. The crew that came for the installation was great! We will be coming back for the next project.
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Source:Google
Paul Almira
Date: 2024-12-04 00:56:11
I'm very pleased with the work Zimpel did on the countertop for my bar. Coordination with Lisa was easy and quick. Both the templating and install were faster than I expected. I would use them again for sure.
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Source:Google
Valerie Henshaw
Date: 2024-03-28 13:18:59
Had an incredible experience across the board - from start to finish. We selected our marble, and they took over from there. Exceptional slab layout, ensuring our counters and splash connected from a visual standpoint. Their communication throughout the process was seamless - and the installation was timely and without any issues. The owner even came out to finish the project that wasn't originally in scope!! We highly recommend Zimpel Granite & Marble for your renovation or new construction job!
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Source:Google
Adam Killermann
Date: 2019-11-29 16:23:23
I happened to walk into Zimpel Granite & Marble by chance one day and I could not be any happier that I did. I was immediately greeted by Joyce Zimpel as I initially thought that they were a wholesale showroom and not in fact a fabricator & installer. I had already met with a couple of other fabricators that I came across while working on my personal renovation project but neither of them made the impression on me that Joyce and her fantastic team did. Joyce was so friendly, knowledgeable and most of all patient and understanding in learning my goals. Picking the perfect counter is a daunting task to say the least. Joyce personally went to the showroom on my behalf multiple times to take measurements to be sure the stone would fit the project. Once I finalized my stone selection I met Joyce and her outstanding fabricator,Airton, at the warehouse and we collectively and patiently sized up the stone and made the perfect layout selections to capture all of the beautiful designs that this piece of quartzite stone had to offer. The process & experience was just first class! Finally their installation team led by Ronaldo showed to my house and completed their installation of the perfectly cut pieces. A couple of weeks after the install I was having an issue installing the base of the shower door in the master bathroom and it was Ronaldo that made time for me and personally came back with a drill bit and technique that only he with his so many years of experience could have pulled off. To say the least I could not recommend Zimpel Granite & Marble any higher than I do. The entire experience with Joyce and her team was top notch. You too will not be disappointed I am quite sure.Thank you AGAIN Joyce!!! My home is stunning now and your team was such an integral part of that part of my renovation!!! Thank you!
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Source:Google
Sonda Jones
Date: 2023-12-07 22:07:00
We had amazing service from start to finish. We chose the granite we wanted and they handled the rest. From measurements to installation the job was seamless! Highly recommend them for you fabrication.
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Source:Google
Aaron Youmans
Date: 2024-02-04 16:37:38
Really impressed with everything they did. Completed in less than a week, professional, good price and high quality work.
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Source:Google
EH Rhodes
Date: 2024-05-28 23:40:07
My husband and I were remodeling our kitchen on IOP when I stumbled across Zimpel Granite and Marble via goggle search. I did everything over the phone/email with Lisa. The entire process (start to finish) was very smooth. The installers were professional and personal.
We chose Cambria Quartz in Britanicca color and IT.IS.GORGEOUS!!!
We could not be more pleased with not only the finished product BUT the overall experience.
I HIGHLY recommend Zimpel and look forward to working with them soon on our bathroom remod!
The Rhodes Family
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Source:
FAQ About Zimpel Granite & Marble — Based on Independent Research
What materials can I order a countertop from Zimpel Granite & Marble?
During our independent research, we found that Zimpel Granite & Marble offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Zimpel Granite & Marble’s clients in Charleston, SC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Zimpel Granite & Marble fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Zimpel Granite & Marble is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Zimpel Granite & Marble fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Zimpel Granite & Marble, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Zimpel Granite & Marble most often implement in Charleston, SC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Zimpel Granite & Marble successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Zimpel Granite & Marble?
The company’s office is located at 7322 Pepperdam Ave, North Charleston, SC 29418, but its work is not limited to just the city of Charleston, SC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Zimpel Granite & Marble work with?
Like many participants in our rating, Zimpel Granite & Marble works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Zimpel Granite & Marble often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Zimpel Granite & Marble have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Zimpel Granite & Marble has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Zimpel Granite & Marble offer any discounts on countertop fabrication in Charleston, SC?
Yes, based on the results of our research, Zimpel Granite & Marble offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Zimpel Granite & Marble in Charleston, SC?
According to the assessment of our independent rating, Zimpel Granite & Marble in Charleston, SC falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $6055$ at a rate of $72.6$ per sq. ft., and the cost using Carrara Morro quartz was $5149$ at a rate of $61.74$ per sq. ft. These prices turned out to be among the lowest of all companies in Charleston, SC, which allowed us to categorize Zimpel Granite & Marble as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Zimpel Granite & Marble?
Yes, according to our research, Zimpel Granite & Marble offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Zimpel Granite & Marble?
According to the results of our independent research, Zimpel Granite & Marble in Charleston, SC offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Zimpel Granite & Marble to prepare a quote for countertop fabrication and installation?
According to our research, Zimpel Granite & Marble in Charleston, SC prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Zimpel Granite & Marble offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Zimpel Granite & Marble performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Zimpel Granite & Marble provide for its work?
According to our information and industry practice, Zimpel Granite & Marble, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Zimpel Granite & Marble in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Zimpel Granite & Marble. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Zimpel Granite & Marble for a Free Estimate
Zimpel Granite & Marble is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Zimpel Granite & Marble know that you found them through the National Ranking Countertops Contractors!