West Bay Plastics Co., Inc.

since 1966

Examples of works performed by West Bay Plastics Co., Inc.

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About West Bay Plastics Co., Inc. — Ranked №2 Countertop Fabricator and Installer in San Francisco, CA

72.45

total score

The main rating value calculated from more than 30 indicators.
Exact value: 72.45203 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

West Bay Plastics Co., Inc., founded in 1966, ranked number 2 in San Francisco, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included West Bay Plastics Co., Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

West Bay Plastics Co., Inc.: Total Score & Key Ratings

The Total Score of 72.45 out of 100 achieved by West Bay Plastics Co., Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — West Bay Plastics Co., Inc. has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.99 out of 5.

You can read detailed information and evaluations from our independent research of West Bay Plastics Co., Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact West Bay Plastics Co., Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about West Bay Plastics Co., Inc.

45 years ago, two brothers established this countertop company. The original owners are still involved in the business's management. They feel very fortunate to have maintained an excellent reputation and strong connections with their clientele for four decades. As the firm has been in the same family for over 50 years, they are able to combine traditional methods with cutting-edge technologies to provide you only the finest and most original granite and quartz countertops. Their high quality work, friendly countertop services, and competitive prices have earned them a solid reputation.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

4

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.986557 out of 5.
criteria: 10

Staff friendliness

5

Excellent

Staff Expertise

5

Excellent

Company Age

2.6

Established

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

1

None

Production time

3

Standard

Deposit Level

3

Standard

Quote Time

2.1

Slow

Affordability

4.6

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of West Bay Plastics Co., Inc.

Small business

Curbside pickup

In-store pickup

In-store shopping

Wheelchair accessible entrance

Service guarantee

Credit cards

Debit cards

Accepts Credit Cards

Women-owned

In store shopping

Countertop store

Kitchen remodeler

Lamination service

Reviews about West Bay Plastics Co., Inc.

All (18)

Google (8)

Yelp (10)

Source: icon-google Google
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fenurga hergan

Date: 2026-09-16 01:58:26

I worked with a woman named Joanne. She was extremely rude to the point of abusive. Needless to say, I took my business elsewhere. I honestly can't comprehend how this company is in business still with people like that facing clients. Reply to 'owner' Joanna, Your incessant demands that I remove this review only reinforce my position. We spoke by phone on three separate occasions to determine the most suitable material for our kitchen countertops. Throughout those calls, you repeatedly pushed quartz, while we made clear that we preferred laminate because of the costs you presented to us. Your claim that you have “no record” of these discussions is not merely inaccurate—it is plainly false.

Source: icon-google Google
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Juliana Saunders

Date: 2026-02-20 19:54:41

Amazing customer service. Joanne was a pleasure!

Source: icon-google Google
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Anthony Lepe

Date: 2024-10-09 20:15:01

Great place to have your counters and more custom made to order in a laminate material like Corian and formica. Joann the owner has decades of experience and will assist you with your selection.

Source: icon-google Google
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Julia Graham

Date: 2024-06-08 21:24:56

This is an overdue shoutout to Joanne who was super kind and helpful - I was really struggling to find a local vendor to repair a chip in my kitchen countertop. She not only helped me figure out the material, but also connected me with a local fabricator for repair. Thanks for your help, Joanne!

Source: icon-google Google
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Molly Cogan

Date: 2020-12-08 21:13:29

Got a great formica countertop for the building I manage. The staff was great!!

Source: icon-google Google
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PawsitiveThinking

Date: 2019-03-06 21:41:56

I had 2 bathroom countertops installed. I loved the product, installation, price and customer service

Source: icon-google Google
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Peter Lukens

Date: 2017-05-13 04:57:21

Best customer service. Friendly and helpful in picking the right product and color

Source: icon-google Google
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Terrie Swift

Date: 2017-03-22 13:43:50

Great experience. Just a small project compared to their typical work but Dean and crew accommodated without question and delivered ahead of schedule. I plan to seek them out for an upcoming kitchen remodel.

Source: icon-google Yelp
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LL H.

Date: 2025-07-09 18:59:35

West Bay Plastic's team completed the install this week. Two gentlemen arrived, worked quickly and accurately and the job was completed in less than 4 hours. We selected Livingstone Solid Surface and the tops look great in both rooms. Love the coved backsplashes and the edging. Thank you Joanne, Dean, Uvaldo and his assistant.

Source: icon-google Yelp
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Michael F.

Date: 2024-09-07 22:32:44

WestBay countertops has excellent craftsmanship, and Joanne Gómez is extremely knowledgeable and helpful. The value is great too.

Source: icon-google Yelp
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Ether S.

Date: 2022-11-10 00:24:45

After being strung along by another company in San Francisco, we found this gem of a small business. Owned for thirty-plus years by the same hands-on family, small knowledgeable team, reasonable prices, timely delivery, experienced craftsmen and overall lovely people. Less than a month from taking measurements and providing an estimate to fabricating a new Corian countertop for our bathroom and installing it. Very pleased and ready to do the same for the second bathroom.

Source: icon-google Yelp
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Ethan C.

Date: 2022-06-02 23:24:36

Great selection, great service and great prices! It is hard to find solid surface countertops locally that you can look at in person before buying. Dean was very helpful with selecting the right color to go with my new cabinets, getting the order in quickly and navigating a good workaround with glue during a shortage. The prices are also very reasonable. I will be back!

Source: icon-google Yelp
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Cynthia M.

Date: 2021-11-04 14:10:42

After a kitchen leak, the water removal company demolished my kitchen. I had Corian previously and loved it. My contractor cousin recommended West Bay Plastics because I only wanted Corian, and had been looking for a reliable company. We visited Dean at West Bay Plastics, and he helped us match the Corian to our flooring. He even gave us a sample to take home to make sure the lighting on the sample was complimentary in our kitchen. The crew came out and installed the Corian, matching the seams so perfectly that you could not tell it was not one solid piece including the curved portion to the cabinet fronts. All those employed at West Bay Plastics were sincerely concerned about our kitchen, doing a perfect job from beginning to the finality. I would not hesitate to recommend West Bay Plastics.

Source: icon-google Yelp
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A L.

Date: 2019-12-05 23:05:12

We just had our new kitchen countertop put in and I couldn't be happier! Everything went so well from start to finish. First, Joanne is a gem! We went into their shop on Capp St. and Joanne talked through colors, materials, and gave us ideas for what we could do for our kitchen counter. Her expertise was invaluable, and she was very knowledgeable about what we could choose for materials and finishings based on what we were looking for and our price range. She's so nice and patient! She was also so cute and kind to my toddler that I brought in :) I wanted something really clean and seamless, so we ultimately chose a white corian countertop with coved seams. The guys who showed up to do the measuring and installation were professional and you could tell they were experts. Everyone who works there has worked there a long time, and I think it's a sign of what a good company it is. It's the kind of company where you think to yourself "this is how companies should be" great customer service, expert knowledge, honest, friendly, and fabulous results. They don't even have a sign out front and I think that's because they don't even need to advertise...their skills and results do all the advertising they need. If anybody is in the market for a kitchen countertop remodel I HIGHLY recommend them. Thank you WBP!!!

Source: icon-google Yelp
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Ken B.

Date: 2019-09-26 15:40:31

I'm one of the owners of Domicile, a cabinet and design showroom at the SF Design Center. We recently hired West Bay to do a countertop installation in the city of some solid surface material that I have never worked with before. We were in a bit of a time crunch and were quite pushy with them. The material had to ship cross country from the East Coast. Well, the material was repeatedly delayed and the clients weren't pleased. It had everything to do with the supplier not West Bay. They promised they would act fast when it arrived. Well, I was stunned at how fast it actually came together. They measured the space while waiting for the material. The day after the material arrived they fabricated, took it to the site and installed it. Perfect installation, remarkable. I will certainly return with many projects. Highest recommendation.

Source: icon-google Yelp
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B. K.

Date: 2019-03-06 21:35:53

I was very pleased with this company's quality of product, installation, and price. 6 years later I had a problem related to plumbing installation, and need a drainage hole enlarged. They are coming out to fix it in a few days. What an incredible company

Source: icon-google Yelp
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Carol B.

Date: 2018-11-27 20:14:01

I am beyond thrilled with their work.Everyone I dealt with was friendly and professional.Ghey are detailed oriented and reliable.They aim to please.

Source: icon-google Yelp
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Marjorie C.

Date: 2018-11-20 21:06:40

The staff is friendly, helpful, and provides the ease of choosing a right countertop. The installation was quick and the price is just right! I highly recommend working with West Bay Plaatics!!

FAQ About West Bay Plastics Co., Inc. — Based on Independent Research

What materials can I order a countertop from West Bay Plastics Co., Inc.?

What types of spaces does West Bay Plastics Co., Inc. fabricate countertops for?

What shapes of kitchen countertops does West Bay Plastics Co., Inc. fabricate?

What countertop design styles does West Bay Plastics Co., Inc. most often implement in San Francisco, CA?

What is the service area of West Bay Plastics Co., Inc.?

What types of clients does West Bay Plastics Co., Inc. work with?

Does West Bay Plastics Co., Inc. have its own countertop fabrication facility?

Does West Bay Plastics Co., Inc. offer any discounts on countertop fabrication in San Francisco, CA?

What is the price category of West Bay Plastics Co., Inc. in San Francisco, CA?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from West Bay Plastics Co., Inc.?

What is the fabrication and installation timeline for a countertop at West Bay Plastics Co., Inc.?

How long does it take West Bay Plastics Co., Inc. to prepare a quote for countertop fabrication and installation?

Does West Bay Plastics Co., Inc. offer cutouts for sinks, cooktops, or other elements?

What guarantees does West Bay Plastics Co., Inc. provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on West Bay Plastics Co., Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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