West Bay Plastics Co., Inc.
since 1966
Examples of works performed by West Bay Plastics Co., Inc.
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About West Bay Plastics Co., Inc. — Ranked №2 Countertop Fabricator and Installer in San Francisco, CA
total score
Exact value: 72.88433 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
West Bay Plastics Co., Inc., founded in 1966, ranked number 2 in San Francisco, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included West Bay Plastics Co., Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
West Bay Plastics Co., Inc.: Total Score & Key Ratings
The Total Score of 72.88 out of 100 achieved by West Bay Plastics Co., Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — West Bay Plastics Co., Inc. has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.05 out of 5.
You can read detailed information and evaluations from our independent research of West Bay Plastics Co., Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact West Bay Plastics Co., Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about West Bay Plastics Co., Inc.
45 years ago, two brothers established this countertop company. The original owners are still involved in the business's management. They feel very fortunate to have maintained an excellent reputation and strong connections with their clientele for four decades. As the firm has been in the same family for over 50 years, they are able to combine traditional methods with cutting-edge technologies to provide you only the finest and most original granite and quartz countertops. Their high quality work, friendly countertop services, and competitive prices have earned them a solid reputation.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 8
YELP
reviews: 28
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of West Bay Plastics Co., Inc.
Small business
Curbside pickup
In-store pickup
In-store shopping
Wheelchair accessible entrance
Service guarantee
Credit cards
Debit cards
Accepts Credit Cards
Women-owned
In store shopping
Countertop store
Kitchen remodeler
Lamination service
Reviews about West Bay Plastics Co., Inc.
All (35)
Google (6)
Yelp (29)
Molly Cogan
Date: 2020-12-08 21:13:29
Got a great formica countertop for the building I manage. The staff was great!!
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Terrie Swift
Date: 2017-03-22 13:43:50
Great experience. Just a small project compared to their typical work but Dean and crew accommodated without question and delivered ahead of schedule. I plan to seek them out for an upcoming kitchen remodel.
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Peter Lukens
Date: 2017-05-13 04:57:21
Best customer service. Friendly and helpful in picking the right product and color
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PawsitiveThinking
Date: 2019-03-06 21:41:56
I had 2 bathroom countertops installed. I loved the product, installation, price and customer service
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Julia Graham
Date: 2024-06-08 21:24:56
This is an overdue shoutout to Joanne who was super kind and helpful - I was really struggling to find a local vendor to repair a chip in my kitchen countertop. She not only helped me figure out the material, but also connected me with a local fabricator for repair. Thanks for your help, Joanne!
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Anthony Lepe
Date: 2024-10-09 20:15:01
Great place to have your counters and more custom made to order in a laminate material like Corian and formica. Joann the owner has decades of experience and will assist you with your selection.
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LL H.
Date: 2025-07-09 18:59:35
West Bay Plastic's team completed the install this week. Two gentlemen arrived, worked quickly and accurately and the job was completed in less than 4 hours. We selected Livingstone Solid Surface and the tops look great in both rooms. Love the coved backsplashes and the edging. Thank you Joanne, Dean, Uvaldo and his assistant.
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Michael F.
Date: 2024-09-07 22:32:44
WestBay countertops has excellent craftsmanship, and Joanne Gómez is extremely knowledgeable and helpful. The value is great too.
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Ether S.
Date: 2022-11-10 00:24:45
After being strung along by another company in San Francisco, we found this gem of a small business. Owned for thirty-plus years by the same hands-on family, small knowledgeable team, reasonable prices, timely delivery, experienced craftsmen and overall lovely people. Less than a month from taking measurements and providing an estimate to fabricating a new Corian countertop for our bathroom and installing it. Very pleased and ready to do the same for the second bathroom.
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Ethan C.
Date: 2022-06-02 23:24:36
Great selection, great service and great prices! It is hard to find solid surface countertops locally that you can look at in person before buying. Dean was very helpful with selecting the right color to go with my new cabinets, getting the order in quickly and navigating a good workaround with glue during a shortage. The prices are also very reasonable. I will be back!
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Cynthia M.
Date: 2021-11-04 14:10:42
After a kitchen leak, the water removal company demolished my kitchen. I had Corian previously and loved it. My contractor cousin recommended West Bay Plastics because I only wanted Corian, and had been looking for a reliable company. We visited Dean at West Bay Plastics, and he helped us match the Corian to our flooring. He even gave us a sample to take home to make sure the lighting on the sample was complimentary in our kitchen. The crew came out and installed the Corian, matching the seams so perfectly that you could not tell it was not one solid piece including the curved portion to the cabinet fronts. All those employed at West Bay Plastics were sincerely concerned about our kitchen, doing a perfect job from beginning to the finality. I would not hesitate to recommend West Bay Plastics.
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A L.
Date: 2019-12-05 23:05:12
We just had our new kitchen countertop put in and I couldn't be happier! Everything went so well from start to finish. First, Joanne is a gem! We went into their shop on Capp St. and Joanne talked through colors, materials, and gave us ideas for what we could do for our kitchen counter. Her expertise was invaluable, and she was very knowledgeable about what we could choose for materials and finishings based on what we were looking for and our price range. She's so nice and patient! She was also so cute and kind to my toddler that I brought in :) I wanted something really clean and seamless, so we ultimately chose a white corian countertop with coved seams. The guys who showed up to do the measuring and installation were professional and you could tell they were experts. Everyone who works there has worked there a long time, and I think it's a sign of what a good company it is. It's the kind of company where you think to yourself "this is how companies should be" great customer service, expert knowledge, honest, friendly, and fabulous results. They don't even have a sign out front and I think that's because they don't even need to advertise...their skills and results do all the advertising they need. If anybody is in the market for a kitchen countertop remodel I HIGHLY recommend them. Thank you WBP!!!
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Ken B.
Date: 2019-09-26 15:40:31
I'm one of the owners of Domicile, a cabinet and design showroom at the SF Design Center. We recently hired West Bay to do a countertop installation in the city of some solid surface material that I have never worked with before. We were in a bit of a time crunch and were quite pushy with them. The material had to ship cross country from the East Coast. Well, the material was repeatedly delayed and the clients weren't pleased. It had everything to do with the supplier not West Bay. They promised they would act fast when it arrived. Well, I was stunned at how fast it actually came together. They measured the space while waiting for the material. The day after the material arrived they fabricated, took it to the site and installed it. Perfect installation, remarkable. I will certainly return with many projects. Highest recommendation.
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B. K.
Date: 2019-03-06 21:35:53
I was very pleased with this company's quality of product, installation, and price. 6 years later I had a problem related to plumbing installation, and need a drainage hole enlarged. They are coming out to fix it in a few days. What an incredible company
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Carol B.
Date: 2018-11-27 20:14:01
I am beyond thrilled with their work.Everyone I dealt with was friendly and professional.Ghey are detailed oriented and reliable.They aim to please.
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Marjorie C.
Date: 2018-11-20 21:06:40
The staff is friendly, helpful, and provides the ease of choosing a right countertop. The installation was quick and the price is just right! I highly recommend working with West Bay Plaatics!!
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Mark M.
Date: 2017-08-07 20:01:29
Loved working with WBP. Everyone I met was friendly and funny, particularly Joanne. They made us a table top of laminated Baltic birch plywood, cut to a tracing I did on a piece of cardboard. Perfect job, and we're enjoying the table a lot. I just need to sand the legs to match the top. Thanks again, WBP!
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Steve C.
Date: 2017-05-26 19:27:51
West Bay Plastics is a small family owned business. Even though all employees are not actual family, they all act and treat each other as if they were. They are very friendly and professional, and totally focused on good service and customer satisfaction. Because WBP is so good, I think they are normally pretty backlogged with orders. From my personal experience (X2), their philosophy seems to be, "have good quality employees who are 100% focused on customer satisfaction and customer service." They definitely do NOT have the philosophy of "just hurry get the job done and move onto the next one". I can assure you would NEVER hear those words come out of the mouths of any WBP employee! That's just not how they do business! I think they realize they loose some business due to not always being able to provide immediate service, but if you want the best quality product/installation in your home or business, and at the best price, they are very much worth the wait! I would be very surprised if you ever find a business such as theirs who is more focused on customer satisfaction with your end product.
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Just M.
Date: 2017-05-01 21:54:44
Nicest folks, great service, and an overall refreshing experience compared with all other shops I've encountered during my remodeling experience.
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Kelly M.
Date: 2016-10-24 21:22:47
The customer service at this place is amazing. They were so friendly and were able to get me a piece of Formica that I needed for a project that was discontinued in 2005. The woman working behind the counter was extremely knowledgeable. Awesome experience.
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Es F.
Date: 2016-05-03 14:58:00
Ever need a reminder why it's important to support our local small businesses? I dropped in on a Monday for a quote for new kitchen counters, confirmed the order on Tuesday, had professional measurements and a template made on Thursday and new counters installed the following Tuesday. No where else (and trust me, I did some shopping around), can you walk in, get personalized service like this, meet an incredible woman who is running the family business, and receive high quality work with a quick turn around. Every step of the way, Joanne and her team kept constant communication so I knew what to expect. She takes pride in her staff, her business and her craft and the finished product speaks for itself.
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P. M.
Date: 2016-04-29 02:13:38
The high Yelp reviews brought me to West Bay Plastics while up in San Francisco for a medical treatement -- and I'll have to add a five star review of my own. I stopped by to get a small Corian trim piece cut to finish a project. First time I've visited. The gal in the front office (Joanne, I presume, from the business card) was/is simply terrific. It took maybe five to ten minutes to get a reasonable color match and have the cut piece I needed. Meanwhile, Joanne (?) was finishing up with a client ahead of me, (wo)manning the office alone, dealing with UPS and a delivery, graciously handling another customer on the phone, and helping yet another apparently long term customer with his job (making sure his truck got parked where it wouldn't be ticketed). Pretty amazin' display of great customer service, complete knowledge of her product line, and exceptional grace and productivity while doing two or three folks' work. I'm skeptical of Yelp reviews, but this brief introduction has me thinking all those five star reviews are for real. In any case -- and in my case -- thanks.
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Lane C.
Date: 2016-01-14 00:13:16
West Bay Plastics was super at providing us with kitchen countertops at a bargain price. The workmanship is excellent and is going to help us rent our home since our kitchen looks so very nice. Additionally, West Bay Plastics in general and Joanne in particular were helpful in expediting our sudden need for countertops. Finally, Joanne is very friendly and bent over backwards to make sure our needs were met in a timely way. I could not be more satisfied.
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Martin L.
Date: 2015-09-03 19:33:10
We went through a number of options for our kitchen counters. We even had prepaid in full to Ikea (a story in itself). For various reasons we got a refund. Long story short we ended up with West Bay Plastics, they were recommended by a friend at our club. We love these guys. Old time service. Say what they will do and then do it. No delays or shenanigans. The front office folks (Joanne, and Jackie) were super helpful professional, and a joy to deal with. Answering questions in minutes that others struggled with. Then the workers were on time, and real experts. Truly beautiful work. These folks are the real deal!!!!!
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Cos S.
Date: 2014-11-19 23:35:32
Just had a Ceaserstone Countertop installed in my kitchen. It is absolutely beautiful Westbay plastics went above and beyond with there service. They patiently answered all my questions and kept me well informed during the whole process. Joanne and Jacky were very personable and helpful through the entire process. The installers did an excellent job. Would recommend them to anyone doing a remodel. Their prices for the stone and installation was very reasonable.
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Victoria M.
Date: 2014-08-08 13:52:04
Remodelled our entire kitchen and needed to find a countertop. Joanne provided excellent service. Measured and installed with no problem. Planning to upgrade to corian and will use them again. Can't beat the good service and excellent job they do. Family business.
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Elliot N.
Date: 2014-07-14 16:42:08
I've been in the residential contracting business for thirty years. I've worked with hundreds of subcontractors, and I have to say that working with West Bay has been one of the best experiences I've had. Bernie was patient and helpful throughout the design process, and went the extra mile to help us get a special product that had to come out of Texas through a complicated chain of distributors. Besides that, the installers who showed up on the jobsite were on time, did a very professional job, and left the place as clean as when they arrived. And Bernie took care of a small 'change order' extra without jacking up the price. If only all subcontractors were this easy to work with !
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L H.
Date: 2014-07-13 19:28:50
I needed help locating some matching Corian for a kitchen table. Segale Bros referred me to West Bay Plastics in SF. Joanne came to my home to discuss the project and take measurements. She also had my 3 standard poodles just captivated! She could seriously be another "Dog Whisperer!" Joanne searched across the country to get me the EXACT material I wanted. She relentlessly searched and searched using every resource available. It took a little bit of time, but it was so worth it. Joanne was so patient with me because I was really anxious to get the same material. She found me a remnant that was the perfect size for my table (extra, extra kudos there!!!) plus she saved me some $$$ ;)) I was so impressed with their customer service, craftsmanship, and work ethic that I also had them make me an "L-shaped" table/countertop for my laundry area out of their laminate scrap pieces which were Mardi Gras colors...yellow and purple.. with added green from my many orchids ;)) I am so in love with my new stuff, and my only regret is not having done this sooner! Extra bonuses to Joanne and her cousin Bernie who have repeatedly insisted that I bring my poodle boys down to their shop! Artie & Rey have enjoyed their visits to West Bay Plastics! HIGHLY RECOMMEND!
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Yvonne G.
Date: 2013-07-22 20:39:59
West Bay Plastics has been around for over 40 years and there is a reason why! Joanne and Bernie go out of their way to make sure every costumer is totally satisfied. It does not matter if the job is big or small - they care more about quality and happy costumers than the big sell. Our bathroom counter tops in both bathrooms were recently re-done and they look amazing. We could not be happier. Ubaldo who did the actual installation is wonderful and very professional.
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Canthespam P.
Date: 2013-01-27 20:15:54
Five stars aren't enough to rate this conscientious company. We'd give them ten stars if we could. From our first visit to the final installation last week, it was smooth sailing. No problems whatsoever. Joanne, came to our house along with the fabricator, to make sure that the final measurements and details were correct. A company who actually makes house calls ... a miracle in itself! In comparison, ours must have been a small job - a bathroom vanity countertop. We can't be more pleased with the end results. Thank you Joanne, Ana, and Jackie for going above and beyond.
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Sarah P.
Date: 2012-09-03 14:53:23
Class Act, Family Business, and they do a great job. I change my mind a lot:) West Bay lastics never pushed the sale when I first stopped by to look at Corian colors, and then after we had decided on color, after they had measured, I realized that there was one little area that really needed the counter to countinue past the original plan, so they came out and remeasured. All with a smile. Dealing with pleasant people really is a plus.
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Michael W.
Date: 2012-04-27 22:05:09
Joanne Gomez @ West Bay Plastics is a class act. I needed help with a small Corian problem. Other vendors on the peninsula had dismissed my request because they were busy with bigger jobs. Joanne on the other hand, reacted quickly and positively and had a good solution to help me. I had heard West Bay were nice people. Now I know why. Joanne and West Bay Plastics are a great combination for anyone who needs a quality counter top and wants cheerful service.
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JP O.
Date: 2011-10-01 17:07:55
When i bought my house I needed to do a complete kitchen remodel. I had decided on granite counters, but then heard about the benefits of Corian. I did some searching and went down to West Bay Plastics. This family business has been around for a long time and it shows. They were extremely knowledgeable and after seeing samples i decided to go with Corian. They quickly came out and measured everything. Just a short time later they came out and installed my counter tops. I could not be happier! The Corian counter tops are no maintenance and look spectacular. I opted for a black Corian which really stand out against my natural maple cabinets. I don't have to worry about spilling things and sealing. Everyone that comes over comments on my counters. My kitchen is my favorite part of the house. Thank you West Bay! Could not be happier.
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Michelle M.
Date: 2011-02-16 01:56:36
Wonderful company to work with. The staff could not be nicer and their work is top notch. Kind and patient, they get the job done quickly and go out of their way to make sure the customer is happy. Both Maria and Joann were super nice and I just have to say this was an extremely pleasant experience....
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Wayne F.
Date: 2010-12-10 23:46:46
I needed some laminate for a project today and Jo-Ann helped me out. She went out of her way to find what I needed! Great prices and wonderful service. I highly recommend them for your counter top needs.
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FAQ About West Bay Plastics Co., Inc. — Based on Independent Research
What materials can I order a countertop from West Bay Plastics Co., Inc.?
What types of spaces does West Bay Plastics Co., Inc. fabricate countertops for?
What shapes of kitchen countertops does West Bay Plastics Co., Inc. fabricate?
What countertop design styles does West Bay Plastics Co., Inc. most often implement in San Francisco, CA?
What is the service area of West Bay Plastics Co., Inc.?
What types of clients does West Bay Plastics Co., Inc. work with?
Does West Bay Plastics Co., Inc. have its own countertop fabrication facility?
Does West Bay Plastics Co., Inc. offer any discounts on countertop fabrication in San Francisco, CA?
What is the price category of West Bay Plastics Co., Inc. in San Francisco, CA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from West Bay Plastics Co., Inc.?
What is the fabrication and installation timeline for a countertop at West Bay Plastics Co., Inc.?
How long does it take West Bay Plastics Co., Inc. to prepare a quote for countertop fabrication and installation?
Does West Bay Plastics Co., Inc. offer cutouts for sinks, cooktops, or other elements?
What guarantees does West Bay Plastics Co., Inc. provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on West Bay Plastics Co., Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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225 Capp St, San Francisco, CA 94110