Visalia Counter Top Design, Inc.
since 1999
Examples of works performed by Visalia Counter Top Design, Inc.
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About Visalia Counter Top Design, Inc.
total score
Exact value: 15.643471 out of 100.
In 1999, the company welcomed its first customers. They started out as a countertop producer and have now expanded into many other areas. They have never deviated from their dedication to provide granite, quartz, and marble countertops at the lowest feasible prices. All stages of the countertop production process—design, fabrication, and installation—are handled by highly trained professionals at this company. All workers have been on staff for years. You can expect nothing but the greatest outcomes from them because of their skills and experience. We included the firm in our top picks for countertop suppliers after reading its reviews online.
Customer Feedback Score
reviews: 10
YELP
reviews: 12
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
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Own Office
Own Production
Veterans Discount
Production time
Deposit Level
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Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Contact Visalia Counter Top Design, Inc. for a Free Estimate
808 N Kelsey St, Visalia, CA 93291
Additional benefits of Visalia Counter Top Design, Inc.
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Credit cards
Debit cards
Accepts Credit Cards
Countertop Installation
Cabinetry
Countertop store
Cabinet maker
Reviews about Visalia Counter Top Design, Inc.
All (16)
Google (6)
Yelp (10)
Jim Gonzales
Date: 2023-10-09 17:00:01
Professionalism at its best. Very helpful every step of the way. We purchased granite that was discounted and loved the results. With their laser measurements, the results were what every custom kitchen should have. Pricing was very reasonable for how the results were. Thank you so much for a beautiful job that will be enjoyed for many years.
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Donna Roth
Date: 2020-07-22 17:16:07
They are very nice and helpful
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Stuart Russell
Date: 2018-06-20 23:14:01
Little to no communication from them. When they have come they worked for 2 hours and left without accomplishing much. We are now 13 days behind schedule with no honest projection of a completion date. Ready to change the locks and sell their tools they have left here over a week on letgo.
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richard goodman
Date: 2018-05-22 03:50:25
Great business
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Steve Payton
Date: 2019-04-12 20:57:12
As a general contractor i would say they are by far one of the top countertop installers in the area. Always are fast and efficient and their joints are always spot on. They are also set up to do the mitered edge. A step above the rest.
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Tom Barajas
Date: 2020-11-25 22:52:23
Bree was awesome with her experience and everything that she help us with very nice and good experience.
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Danielle U.
Date: 2022-01-11 20:08:46
We are gutting our entire house. VCTD are amazing! We are in the process of having our countertops installed. They are very responsive, excellent customer service compared to others we have dealt with! Especiallly during covid labor shortages and back ordered supplies. Couldn't recommend them more!
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Nicolette D.
Date: 2018-08-31 14:35:29
I'm so excited of my new kitchen countertop. A new product, I'm the 4th to have installed. The young man who came out to make the template, cut and installed was so patient. He took the time to listen and explain, in full detail, of what the process and showed me(I'm a visual person)what it will look like. He has Great Customer Service experience. I wish I could remember this gentleman's name. My hat is off to you.
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Ben B.
Date: 2017-05-24 20:42:26
What a glaring difference with our experience than the previous post. Visalia Counter Top Design just fabricated/installed our kitchen and master vanity granite, and I would highly recommend them. When we first met with them, we were unsure of granite or quartz counters. They showed us several choices and gave us a great understanding of the two stones. They gave us a list of granite yards in Fresno. We ended up buying from Pacific Shore Stones in Fresno; and there is a great working relationship between these two. Shelly (office) was awesome to work with, as was Ray who met us at our house to go over our measurements. When our granite was delivered, Visalia Counter Top Design never hesitated to welcome us and even pulled our 2 slabs out so we could color match with our floor/cabinets. We met Johnny in the shop who showed us how the pieces would be cut and placed, and then the installers led by Edwardo did an amazing job. We are very happy with their workmanship and how they assisted us along our journey. We highly recommend Visalia Counter Top Design for your next project. You can see my post for Pacific Shore Stones as well.
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Randy S.
Date: 2017-04-25 14:46:40
Great customer service and my kitchen looks better than I imagined it could. Ray (an owner) is helpful, knowledgeable and made trips to my house to assist his crew in tear out and installation. You don't see many owners assisting employees with the dirty work, which impressed me. The entire crew was efficient, clean and easy to work with. I have wanted to redo my kitchen for years but I was overwhelmed at the thought. Visalia Counter Tops made it a seamless easy process, I wish I would of done it a decade ago. I have recommended Visalia Counter Tops to many coworkers and friends and will continue to do so. They are great to work with.
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Jennifer L.
Date: 2022-01-10 23:06:00
Very disappointing!! I contacted them via phone to inquire about custom cabinetry and spoke to a very pleasant lady who stated they would be able to do my project. I went down to their shop and met with a gentleman going over all the dimensions and accessories. He stated he'd get me a quote but would be out of the shop for Christmas ( this was 2.5 weeks before Christmas). 10 days later I phoned asking if the quote was ready was told not yet but they'd phone me when it is. Fast forward 3 more weeks and still nothing. Called left a message, no return call. Called again and was told they have people out and can't take on my project. Super frustrating since I have waited 5 weeks for a Quote. If they would have been honest with me in the beginning I could have gone somewhere else and likely had it all done. Instead we have left the walls open because they told us they would need additional supports put in the walls and not knowing exactly where and what they would need we have been at a standstill waiting on a quote all to be told they don't have time. Nice!!! Why buy local??? Why go with a small business?? Should have gone to the big box stores and not wasted my time!
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Kyle B.
Date: 2020-08-20 05:11:32
I ordered countertops through Lowe's and they were hired to install, they installed undermount sinks and both have fallen off once, and one that they already fixed has fallen off a second time, they never answer the phone and won't call you back, it has been a nightmare dealing with this company, I would avoid them and take your business elsewhere
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Kimberly J.
Date: 2020-04-29 19:00:33
Be aware that unless you have a very large or very high-end project for them, they'd rather not bother with you. Their representative came out to our home, took measurements and discussed ideas. We had five rooms that needed cabinets. Promised to get us a quote within a few days. We waited. And waited. And called numerous times. Never once had a call returned. As far as I'm concerned, they wasted weeks of our time. Honesty is the best policy. If they'd rather not do the job, they should let the customer know right away.
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Roger L.
Date: 2018-02-26 18:53:08
I give only one star, they came out then decided after not returning our calls that it is not worth there time. They said they had too much business, but that was not true. Do not hire them.
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Ken O.
Date: 2016-03-05 18:00:27
Well, I'm afraid that I can top Tiffany's terrible experience with Visalia Counter Top. Things started out great. I gave them dimensions of my counters and an Island we were still building. They said you will have plenty of material to fabricate both the counters and an island. When the time came to install I asked Shawn about that 7 day rule; "Any materials left after 7 days will not be held." I told him how we were still building the island. He said, thats fine, just let us know when you are ready and we will come out and install the island piece. I even got to go in the back and the fabricator guys showed me their templates on MY slab and how there was plenty of material for the counter AND an island. Well, a week after the install of the counter I called to get the exact dimensions of my island piece. I have the email of Shelly's reply (that I will probably be using in small Claims court) that says, OH, sorry Ken, there was not enough material to build an island." What!? was my reply. Your guys showed me how there was plenty of material for both! Got an email the next day. "Oh sorry, Ken actually there was enough material for an island, but 7 days passed and we sold it. Too bad that you didn't tell us you wanted an island." UNBELIEVABLE! Sorry it went so long. But it will be worth it if I can save you from dealing with these crooks Ken
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Tiffany S.
Date: 2015-09-16 03:38:47
If it were possible to give no stars I would. Absolute WORST customer service I have ever experienced. I worked with both Shelly and Shawn to find the type of countertop I wanted and to get it ordered they were very nice at first, after I put down a 50% deposit to have the materials ordered their attitude completely changed. Firstly the installation was delayed more than 3 weeks due to the original order coming in wrong. Once my materials were reordered it took multiple phone calls to the office to get an install date. On the date of the install they were more than 3 hours late and were extremely rude on the phone when I voiced my concerns about interfering with the arrangements I had made with work. Once the job was completed my stove did not fit in the countertop cut out and it took me sending an email and again making multiple phone calls to get a response and have the installers come out to correct. I requested a very small revision to the final invoice for lost wages due to the 3 hours I missed of work waiting around for them to arrive and I was met with a response from Shawn that my request was "unacceptable" and they would be placing a lien on my home and notifying the credit bureaus. These people act like they are doing you a favor by allowing you to bring them business. It is unimaginable to me how this small business has survived with such utter disregard for their customers satisfaction. Do yourself a favor and take your business somewhere that actually cares about their customers and providing decent customer service.
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808 N Kelsey St, Visalia, CA 93291