Hello Bar Image

Now on our site — Yelp reviews directly in contractor profiles!
We’ve added real Yelp user reviews for over 1,400 companies. Finding the right contractor just got even easier.

Read More
close
contractor place 8
Visalia, CA City Rating: We have identified this city as the primary city for this contractor.

Visalia Counter Top Design, Inc.

since 1999

Examples of works performed by Visalia Counter Top Design, Inc.

company-photo

Get a free estimate:

Click to call

About Visalia Counter Top Design, Inc. — Ranked №8 Countertop Fabricator and Installer in Visalia, CA

15.64

total score

The main rating value calculated from more than 30 indicators.
Exact value: 15.643471 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Visalia Counter Top Design, Inc., founded in 1999, ranked number 8 in Visalia, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Visalia Counter Top Design, Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Visalia Counter Top Design, Inc.: Total Score & Key Ratings

The Total Score of 15.64 out of 100 achieved by Visalia Counter Top Design, Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Visalia Counter Top Design, Inc. has a rating of 3.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.12 out of 5.

You can read detailed information and evaluations from our independent research of Visalia Counter Top Design, Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Visalia Counter Top Design, Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Visalia Counter Top Design, Inc.

In 1999, the company welcomed its first customers. They started out as a countertop producer and have now expanded into many other areas. They have never deviated from their dedication to provide granite, quartz, and marble countertops at the lowest feasible prices. All stages of the countertop production process—design, fabrication, and installation—are handled by highly trained professionals at this company. All workers have been on staff for years. You can expect nothing but the greatest outcomes from them because of their skills and experience. We included the firm in our top picks for countertop suppliers after reading its reviews online.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

0.1

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.124074 out of 5.
criteria: 10

Staff friendliness

0

No Data

Staff Expertise

0

No Data

Company Age

4.5

Legacy

Own Office

0

No Data

Own Production

0

No Data

Veterans Discount

0

No Data

Production time

0

No Data

Deposit Level

0

No Data

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Visalia Counter Top Design, Inc.

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Service guarantee

Credit cards

Debit cards

Accepts Credit Cards

Countertop Installation

Cabinetry

Countertop store

Cabinet maker

Reviews about Visalia Counter Top Design, Inc.

All (16)

Google (6)

Yelp (10)

Source: icon-google Google
avatar

Jim Gonzales

Date: 2023-10-09 17:00:01

Professionalism at its best. Very helpful every step of the way. We purchased granite that was discounted and loved the results. With their laser measurements, the results were what every custom kitchen should have. Pricing was very reasonable for how the results were. Thank you so much for a beautiful job that will be enjoyed for many years.

Source: icon-google Google
avatar

Donna Roth

Date: 2020-07-22 17:16:07

They are very nice and helpful

Source: icon-google Google
avatar

Stuart Russell

Date: 2018-06-20 23:14:01

Little to no communication from them. When they have come they worked for 2 hours and left without accomplishing much. We are now 13 days behind schedule with no honest projection of a completion date. Ready to change the locks and sell their tools they have left here over a week on letgo.

Source: icon-google Google
avatar

richard goodman

Date: 2018-05-22 03:50:25

Great business

Source: icon-google Google
avatar

Steve Payton

Date: 2019-04-12 20:57:12

As a general contractor i would say they are by far one of the top countertop installers in the area. Always are fast and efficient and their joints are always spot on. They are also set up to do the mitered edge. A step above the rest.

Source: icon-google Google
avatar

Tom Barajas

Date: 2020-11-25 22:52:23

Bree was awesome with her experience and everything that she help us with very nice and good experience.

Source: icon-google Yelp
avatar

Danielle U.

Date: 2022-01-11 20:08:46

We are gutting our entire house. VCTD are amazing! We are in the process of having our countertops installed. They are very responsive, excellent customer service compared to others we have dealt with! Especiallly during covid labor shortages and back ordered supplies. Couldn't recommend them more!

Source: icon-google Yelp
avatar

Nicolette D.

Date: 2018-08-31 14:35:29

I'm so excited of my new kitchen countertop. A new product, I'm the 4th to have installed. The young man who came out to make the template, cut and installed was so patient. He took the time to listen and explain, in full detail, of what the process and showed me(I'm a visual person)what it will look like. He has Great Customer Service experience. I wish I could remember this gentleman's name. My hat is off to you.

Source: icon-google Yelp
avatar

Ben B.

Date: 2017-05-24 20:42:26

What a glaring difference with our experience than the previous post. Visalia Counter Top Design just fabricated/installed our kitchen and master vanity granite, and I would highly recommend them. When we first met with them, we were unsure of granite or quartz counters. They showed us several choices and gave us a great understanding of the two stones. They gave us a list of granite yards in Fresno. We ended up buying from Pacific Shore Stones in Fresno; and there is a great working relationship between these two. Shelly (office) was awesome to work with, as was Ray who met us at our house to go over our measurements. When our granite was delivered, Visalia Counter Top Design never hesitated to welcome us and even pulled our 2 slabs out so we could color match with our floor/cabinets. We met Johnny in the shop who showed us how the pieces would be cut and placed, and then the installers led by Edwardo did an amazing job. We are very happy with their workmanship and how they assisted us along our journey. We highly recommend Visalia Counter Top Design for your next project. You can see my post for Pacific Shore Stones as well.

Source: icon-google Yelp
avatar

Randy S.

Date: 2017-04-25 14:46:40

Great customer service and my kitchen looks better than I imagined it could. Ray (an owner) is helpful, knowledgeable and made trips to my house to assist his crew in tear out and installation. You don't see many owners assisting employees with the dirty work, which impressed me. The entire crew was efficient, clean and easy to work with. I have wanted to redo my kitchen for years but I was overwhelmed at the thought. Visalia Counter Tops made it a seamless easy process, I wish I would of done it a decade ago. I have recommended Visalia Counter Tops to many coworkers and friends and will continue to do so. They are great to work with.

Source: icon-google Yelp
avatar

Jennifer L.

Date: 2022-01-10 23:06:00

Very disappointing!! I contacted them via phone to inquire about custom cabinetry and spoke to a very pleasant lady who stated they would be able to do my project. I went down to their shop and met with a gentleman going over all the dimensions and accessories. He stated he'd get me a quote but would be out of the shop for Christmas ( this was 2.5 weeks before Christmas). 10 days later I phoned asking if the quote was ready was told not yet but they'd phone me when it is. Fast forward 3 more weeks and still nothing. Called left a message, no return call. Called again and was told they have people out and can't take on my project. Super frustrating since I have waited 5 weeks for a Quote. If they would have been honest with me in the beginning I could have gone somewhere else and likely had it all done. Instead we have left the walls open because they told us they would need additional supports put in the walls and not knowing exactly where and what they would need we have been at a standstill waiting on a quote all to be told they don't have time. Nice!!! Why buy local??? Why go with a small business?? Should have gone to the big box stores and not wasted my time!

Source: icon-google Yelp
avatar

Kyle B.

Date: 2020-08-20 05:11:32

I ordered countertops through Lowe's and they were hired to install, they installed undermount sinks and both have fallen off once, and one that they already fixed has fallen off a second time, they never answer the phone and won't call you back, it has been a nightmare dealing with this company, I would avoid them and take your business elsewhere

Source: icon-google Yelp
avatar

Kimberly J.

Date: 2020-04-29 19:00:33

Be aware that unless you have a very large or very high-end project for them, they'd rather not bother with you. Their representative came out to our home, took measurements and discussed ideas. We had five rooms that needed cabinets. Promised to get us a quote within a few days. We waited. And waited. And called numerous times. Never once had a call returned. As far as I'm concerned, they wasted weeks of our time. Honesty is the best policy. If they'd rather not do the job, they should let the customer know right away.

Source: icon-google Yelp
avatar

Roger L.

Date: 2018-02-26 18:53:08

I give only one star, they came out then decided after not returning our calls that it is not worth there time. They said they had too much business, but that was not true. Do not hire them.

Source: icon-google Yelp
avatar

Ken O.

Date: 2016-03-05 18:00:27

Well, I'm afraid that I can top Tiffany's terrible experience with Visalia Counter Top. Things started out great. I gave them dimensions of my counters and an Island we were still building. They said you will have plenty of material to fabricate both the counters and an island. When the time came to install I asked Shawn about that 7 day rule; "Any materials left after 7 days will not be held." I told him how we were still building the island. He said, thats fine, just let us know when you are ready and we will come out and install the island piece. I even got to go in the back and the fabricator guys showed me their templates on MY slab and how there was plenty of material for the counter AND an island. Well, a week after the install of the counter I called to get the exact dimensions of my island piece. I have the email of Shelly's reply (that I will probably be using in small Claims court) that says, OH, sorry Ken, there was not enough material to build an island." What!? was my reply. Your guys showed me how there was plenty of material for both! Got an email the next day. "Oh sorry, Ken actually there was enough material for an island, but 7 days passed and we sold it. Too bad that you didn't tell us you wanted an island." UNBELIEVABLE! Sorry it went so long. But it will be worth it if I can save you from dealing with these crooks Ken

Source: icon-google Yelp
avatar

Tiffany S.

Date: 2015-09-16 03:38:47

If it were possible to give no stars I would. Absolute WORST customer service I have ever experienced. I worked with both Shelly and Shawn to find the type of countertop I wanted and to get it ordered they were very nice at first, after I put down a 50% deposit to have the materials ordered their attitude completely changed. Firstly the installation was delayed more than 3 weeks due to the original order coming in wrong. Once my materials were reordered it took multiple phone calls to the office to get an install date. On the date of the install they were more than 3 hours late and were extremely rude on the phone when I voiced my concerns about interfering with the arrangements I had made with work. Once the job was completed my stove did not fit in the countertop cut out and it took me sending an email and again making multiple phone calls to get a response and have the installers come out to correct. I requested a very small revision to the final invoice for lost wages due to the 3 hours I missed of work waiting around for them to arrive and I was met with a response from Shawn that my request was "unacceptable" and they would be placing a lien on my home and notifying the credit bureaus. These people act like they are doing you a favor by allowing you to bring them business. It is unimaginable to me how this small business has survived with such utter disregard for their customers satisfaction. Do yourself a favor and take your business somewhere that actually cares about their customers and providing decent customer service.

FAQ About Visalia Counter Top Design, Inc. — Based on Independent Research

What materials can I order a countertop from Visalia Counter Top Design, Inc.?

What types of spaces does Visalia Counter Top Design, Inc. fabricate countertops for?

What shapes of kitchen countertops does Visalia Counter Top Design, Inc. fabricate?

What countertop design styles does Visalia Counter Top Design, Inc. most often implement in Visalia, CA?

What is the service area of Visalia Counter Top Design, Inc.?

What types of clients does Visalia Counter Top Design, Inc. work with?

Does Visalia Counter Top Design, Inc. have its own countertop fabrication facility?

Does Visalia Counter Top Design, Inc. offer any discounts on countertop fabrication in Visalia, CA?

What is the price category of Visalia Counter Top Design, Inc. in Visalia, CA?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Visalia Counter Top Design, Inc.?

What is the fabrication and installation timeline for a countertop at Visalia Counter Top Design, Inc.?

How long does it take Visalia Counter Top Design, Inc. to prepare a quote for countertop fabrication and installation?

Does Visalia Counter Top Design, Inc. offer cutouts for sinks, cooktops, or other elements?

What guarantees does Visalia Counter Top Design, Inc. provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Visalia Counter Top Design, Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

Contact Visalia Counter Top Design, Inc. for a Free Estimate

Choose the Way That Works Best for You!

By clicking "Get Free Estimate," you agree to our Terms of Service and Privacy Policy, consent to the contractor you are contacting reaching out to you about your project, and agree to receive our weekly The Stone Magazine digest.