Hello Bar Image

October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

Read More close
contractor place 3
New Orleans, LA City Rating: We have identified this city as the primary city for this contractor.

US STONE OUTLET

since 2004

Examples of works performed by US STONE OUTLET

company-photocompany-photocompany-photocompany-photocompany-photocompany-photocompany-photocompany-photo

Get a free estimate:

Click to call

About US STONE OUTLET — Ranked №3 Countertop Fabricator and Installer in New Orleans, LA

58.93

total score

The main rating value calculated from more than 30 indicators.
Exact value: 58.92803 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

US STONE OUTLET, founded in 2004, ranked number 3 in New Orleans, LA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included US STONE OUTLET among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

US STONE OUTLET: Total Score & Key Ratings

The Total Score of 58.93 out of 100 achieved by US STONE OUTLET in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — US STONE OUTLET has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.28 out of 5.

You can read detailed information and evaluations from our independent research of US STONE OUTLET’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact US STONE OUTLET directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about US STONE OUTLET

The main specialization of US STONE OUTLET is the complex installation or replacement of tabletops in industrial and residential premises. The company assists in design development, fabrication and assembling of marble, granite and custom quartz countertops for kitchens and bathrooms, table surfaces for meeting rooms in offices, vanity tops and other types of tabletops. Qualified personnel will assist the clients in the implementation of any project of any scale and complexity. Among the other products of the company are cabinets, metal and ceramic sinks, faucets and cabinet hardware.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.3

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.281481 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

5

Excellent

Company Age

3.8

Experienced

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

4.7

Very Fast

Deposit Level

3

Standard

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of US STONE OUTLET

Identifies as Asian-owned

Small business

Curbside pickup

Delivery

In-store pickup

In-store shopping

Onsite services

Same-day delivery

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Assembly service

Service guarantee

Gender-neutral restroom

LGBTQ+ friendly

Transgender safespace

Cash-only

Credit cards

Debit cards

Free parking lot

On-site parking

Wheelchair accessible

Accepts Credit Cards

Private Lot Parking

Dogs Allowed

Offers Military Discount

Open to All

Bike Parking

Checks

In store shopping

Countertop Installation

Cabinetry

Kitchen & Bath

Countertop store

Bathroom remodeler

Cabinet maker

Cabinet store

Countertop contractor

Granite supplier

Kitchen remodeler

Marble contractor

Marble supplier

Natural stone wholesaler

Reviews about US STONE OUTLET

All (25)

Google (13)

Facebook (6)

Yelp (6)

Source: icon-google Google
avatar

Chris koerner

Date: 2024-09-23 14:21:44

Great customer service and product, very helpful informative!

Source: icon-google Google
avatar

Ron Ward

Date: 2024-03-16 15:01:49

Lester is amazing. No pressure, laid back great customer service and the prices are the best in town!

Source: icon-google Google
avatar

Juan Cortez

Date: 2023-06-12 02:24:37

Quartz top prices are is good and in stock. The lady’s in the office help me pick out the counter for my kitchen and bathroom too. Very friendly people! I also did not know they sell cabinets here, will try for my next house

Source: icon-google Google
avatar

Gail Wise

Date: 2024-04-13 14:16:28

My experience ended with a delightful conclusion. I am thoroughly satisfied with the outcome. The owner, Alvin and staff are accommodating people and willing to satisfy the customer.

Source: icon-google Google
avatar

Steve Bouldin

Date: 2024-12-01 17:42:00

U.S. Stone Outlet was a great choice for our small kitchen. We had a few modifications and after discussing them with Alvin everything came together perfectly. We added a chandelier and our choice of hardware for a great New Orleans French touch. The before and after pics are all you need.

Source: icon-google Google
avatar

Ali Marie

Date: 2024-05-21 14:13:28

Only place we’ll go for countertops! They always have what we need, will guide us in the right direction if we have any questions. The quality on the quartz we get is always great. They have a good selection to choose from from quartz, granite, etc., with a good selection of colors/veining. Staff is nice and helpful. Would highly recommend them and I always recommend them to anyone who’s looking into counters.

Source: icon-google Google
avatar

Beth Dunkenberger

Date: 2024-10-31 14:51:56

Showed up on time, worked efficiently and the countertops looked amazing. Best money spent on renovations. Highly recommend

Source: icon-google Google
avatar

Yudelquiz Mendoza

Date: 2024-02-14 13:52:34

I went a 1wk agonwas very disappointed the owner is out of town I guess but the guy that was there didn't even get out his chair to help and was very rude. I seem like I was bothering him on his time. Thanks god for home decor

Source: icon-google Google
avatar

Elliot T

Date: 2024-04-18 14:27:23

As a business owner in a construction field, I am liable to fix mistakes if my crew have done them. After installation of countertops on my 4 kitchens, they were "unable to come back to fix this issue" due to the project being "that far back" (a month ago). Just a reminder for anyone doing business with them: examine everything throughly before handing out your money. There is NO LABOR WARRANTY of any sort.

Source: icon-google Google
avatar

Qinglan Zhang

Date: 2024-04-10 15:28:30

The customer service at US Store is exceptional. The staff members were knowledgeable, courteous, and went above and beyond to assist me throughout the entire process. They patiently answered all of my questions, provided valuable advice, and helped me make informed decisions.

Source: icon-google Google
avatar

Alexandra Mora

Date: 2024-04-09 20:37:30

I ordered stone for the trim around a glass shower door. The salesman was nice and helpful. When the company sent men for the installation, none of them spoke English so i could not communicate with them. They installed it badly so that the door could not be hung. I had to hire someone to remove it and redo it. I made multiple attempts to work this out. After numerous calls they sent someone out who didn’t explain anything at all. He said someone would follow up. Nobody did. When i called again, they just said it was not their fault. Terrible workmanship and customer service. Terrible communication. I would never trust them with an installation.

Source: icon-google Google
avatar

Ayman J

Date: 2024-09-11 19:33:08

Excellent Service working with these guys for last 10 years.. Best materials in town. I've installed cabinets from 10 years ago that are still looking new and intact. They're always available for follow up or come back to site even if the job is paid and complete. I strongly recommend them for all kitchen cabinets, accessories and countertop

Source: icon-google Google
avatar

Ayman Jaber

Date: 2025-01-10 00:36:44

Great place, great customer service, great materials with best prices in town. They always accommadate my requests and go out of their way to make sure the job is done to perfection. Cheers to Gassi and Alvin!

Source: icon-facebook Facebook
avatar

Ricky Hu

recommends

Great selections and prices of cabinets and countertops.

Source: icon-facebook Facebook
avatar

Angela Adam Authement

recommends

Had a small hiccup with the communication regarding the install but Ken resolved it quickly. The cabinets and countertops are beautiful and they took their time to ensure it was done perfectly. They are also much more affordable than I would have expected. Highly recommend!

Source: icon-facebook Facebook
avatar

Bernard Guste

recommends

Great job with the install and quick turn time. Reasonable pricing. Accommodating and great customer service. Thank you!!!!

Source: icon-facebook Facebook
avatar

Randall Swain

recommends

US Stone Outlet has been my go-to kitchen and bath vendor for over 5 years. They have a wonderful selection of cabinets and granite at competitive prices. However, it's the customer service and commitment to standing by their work that keeps me coming back. Alvin and his staff are easy to work with and always accommodate my fluctuating construction schedule and change orders. Absolutely one of my best vendors and I would highly recommend. Bianka LeBeouf Owner, ICM Investments, LLC

Source: icon-facebook Facebook
avatar

Kendrick Barnes

recommends

Very reasonable pricing, excellent customer service, and time efficient scheduling!

Source: icon-facebook Facebook
avatar

Raymond Gan

recommends

Excellent service . Alvin is very on top of things . Always gets it done .

Source: icon-google Yelp
avatar

Danny H.

Date: 2022-06-06 01:43:15

Called in and asked for some remnants to remodel an outdoor patio area for my brothers house. They had a great selection and the prices were just right! Nice and friendly people, service was fast, and picked up my order within 1-2 days after we told them the measurements I would definitely go back if I need to remodel a whole kitchen

Source: icon-google Yelp
avatar

Corrie H.

Date: 2021-11-05 15:29:48

US Stone and Outlet are great! always on time and have the best prices with great quality! I definitely will recommend to everyone!

Source: icon-google Yelp
avatar

Max H.

Date: 2017-09-19 00:48:55

Very helpful people. My friend told me to check them out and they did a great job on the install for my bathroom

Source: icon-google Yelp
avatar

Roger R.

Date: 2017-07-19 12:11:48

I bought my first kitchen from US Stone in 2008 and have since bought many cabinets and counter tops. Their prices are very good and their installations service has been excellent. Highly recommended.

Source: icon-google Yelp
avatar

Katherine S.

Date: 2018-03-23 18:08:39

I've now used this company twice for a simple countertop install. The first time, it was great. Easy, no problems. This second time has been a huge hassle. We went in, selected the granite and scheduled the measurements. We did not want a sink. They came out and measured on March 1. I have since been in there three times trying to get the granite installed. The first two times, they couldn't find the measurements. They finally called us on the afternoon of Monday, March 19 saying to come in and they'd install on Friday. I went in a third time on March 20 to try to pay/ensure they were coming out Friday. They still! couldn't find the measurements. They managed to find my first install, and thought it was the current one. Luckily, they mentioned the name of the granite or I'm sure they would have shown up with the wrong one. Even though they couldn't find my measurements, they thankfully went ahead and charged me (it's a single 8ft slab, it shouldn't have required three trips to get this done). They were supposed to show up today between 10:30 and 11am today for installation. They showed up at 12:40pm with a sink as well. I called the company to let them know that we didn't order a sink, and while they are refunding the money for that, the lovely gentleman hung up on me. There's one salesman there who is a delight to deal with, the other is rude and wasting your time. At this point, I'm only shocked they showed up with the right granite. I certainly can't imagine trusting them with cabinets or something other than one slab with a sink cut out of it.

Source: icon-google Yelp
avatar

Sean W.

Date: 2017-06-26 20:51:20

Honestly, one star is too high of a rating. Worst countertop company I've dealt with. Left deposit and was given the run around for over three weeks only to have to go somewhere else. Looked good at first but this company is poorly mismanaged and in dire need of structure if they will ever consider themselves to be a legitimate company.

FAQ About US STONE OUTLET — Based on Independent Research

What materials can I order a countertop from US STONE OUTLET?

What types of spaces does US STONE OUTLET fabricate countertops for?

What shapes of kitchen countertops does US STONE OUTLET fabricate?

What countertop design styles does US STONE OUTLET most often implement in New Orleans, LA?

What is the service area of US STONE OUTLET?

What types of clients does US STONE OUTLET work with?

Does US STONE OUTLET have its own countertop fabrication facility?

Does US STONE OUTLET offer any discounts on countertop fabrication in New Orleans, LA?

What is the price category of US STONE OUTLET in New Orleans, LA?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from US STONE OUTLET?

What is the fabrication and installation timeline for a countertop at US STONE OUTLET?

How long does it take US STONE OUTLET to prepare a quote for countertop fabrication and installation?

Does US STONE OUTLET offer cutouts for sinks, cooktops, or other elements?

What guarantees does US STONE OUTLET provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on US STONE OUTLET. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

Contact US STONE OUTLET for a Free Estimate

Choose the Way That Works Best for You!

By clicking "Get Free Estimate," you agree to our Terms of Service and Privacy Policy, consent to the contractor you are contacting reaching out to you about your project, and agree to receive our weekly The Stone Magazine digest.