Troy Granite
since 1999
Examples of works performed by Troy Granite
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About Troy Granite — Ranked №5 Countertop Fabricator and Installer in Newark, DE
total score
Exact value: 22.514987 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Troy Granite, founded in 1999, ranked number 5 in Newark, DE in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Troy Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Troy Granite: Total Score & Key Ratings
The Total Score of 22.51 out of 100 achieved by Troy Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Troy Granite has a rating of 4.3 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.05 out of 5.
You can read detailed information and evaluations from our independent research of Troy Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Troy Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Troy Granite
Introducing Troy Granite, the epitome of excellence in the world of natural stone. With a rich legacy spanning over 25 years, this family-owned company has mastered the art of crafting stunning granite countertops, exquisite quartz designs, captivating marble installations, and more. Their expertise extends beyond stone, as they also specialize in flooring, tile, kitchen cabinets, and bathroom renovations, offering a comprehensive solution for your home. With their expertise and efficiency, you can get your dream countertop installed within a remarkable 10-day turnaround time.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 297
YELP
reviews: 48
reviews: 48
CoCo
reviews: n/a
Awards 2026
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Troy Granite
Delivery
In-store pickup
In-store shopping
Onsite services
Same-day delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Assembly service
Repair services
Service guarantee
Gender-neutral restroom
Wi-Fi
Free Wi-Fi
Checks
Credit cards
Debit cards
Wheelchair accessible
Accepts Credit Cards
Private Lot Parking
Offers Military Discount
Bike Parking
NFC mobile payments
In store shopping
In store pickup
Kitchen & Bath
Interior Design
Countertop Installation
Countertop store
Bathroom remodeler
Cabinet store
Construction company
Countertop contractor
Granite supplier
Kitchen remodeler
Marble supplier
Tile contractor
Tile store
Reviews about Troy Granite
All (26)
Google (10)
Facebook (6)
Yelp (10)
Murat Tay
Date: 2026-11-04 03:44:02
I am extremely happy with my new granite! It looks beautiful and completely enhances the look of my cabinets. The quality is excellent, and I am very pleased with how everything turned out. The entire experience was great, and I truly appreciate the beautiful work. I highly recommend them to anyone looking for quality granite and professional service!
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Denise Rosaio
Date: 2026-11-03 18:08:31
Can not thank the wonderful people at Troy Granite, Faruk Kahya in sales and my Installation Team Ilhan and Pablo. Their patience and knowledge helped me pick a beautiful new counter top for my kitchen. Please check them out they are awesome and the price was reasonable.
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Angela Cason Caputo
Date: 2026-11-02 23:21:52
My new quartzite counters and fireplace surround were installed today and they are perfect! Jasmine at Troy Granite was a pleasure to work with, even when we changed our minds at the last second on our design. They did their templating and install as soon as we were ready for them and their team was very professional. Will definitely refer our friends and family to them and use them for future projects.
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martin zurmuhl
Date: 2024-11-26 12:48:11
Very happy with my experience with Troy granite. Project looks beautiful.
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Kelli Sandman
Date: 2024-08-19 17:26:57
If you are looking for beautiful, high quality affordable countertops that the seller stands behind 100%,,, DO NOT BUY FROM TROY GRANITE!!!! Spent thousands of dollars on brand new countertops from Troy Granite and within a week of being installed one section began to discolor. I immediately contacted them and essentially was accused of not being careful and causing the problem myself!!! They sent out a man to (as they put it) “TRY to repair them but there is no guarantee.” The man they sent to my house made me extremely uncomfortable. He continually made comments and asked questions about my my doorbell camera and straight out accused me of putting my bottle of cooking oil ON the counter (my oil is with my spices inside of a bottom cabinet). He picked up an unopened bottle of white WINE that had been given to me as a gift, and put it in the area of the discoloration. Then proceeded to show me how that bottle (which was unopened AND WINE NOT OIL) was the reason for the discoloration. WHAT??? Needless to say nothing he did fixed the discoloration on the countertop at all. I thought maybe I would just live with it, because that was a better choice than allowing that man back into my house, but then decided NO, I spent a lot of money on countertops that look absolutely horrible why should I have to just accept it. I went back into their store again and explained the situation again. When I mentioned the behavior of the man they sent to me, the woman I was speaking to did an eye roll and (showing she understood) and said she knew who it was and she was sorry, so I assume that wasn’t the first time he’s acted like that at a customer’s house. They set up another appointment to (their words) try to fix it but can’t guarantee it. A different man came to my home this time but he STILL could not get them corrected. I have contacted them numerous times about this issue only to be constantly accused of being careless and staining them myself by what I do on them. I am a single woman who doesn’t cook at home often at all. And when I do cook, I don’t do anything on the area of the countertop that is discolored, it is back by the splash guard and in a very awkward corner bend with cabinets above it. I will attach pictures of how my countertops continue to look because Troy will not do anything to actually fix it. In my completely unprofessional opinion I think there is a defect in that particular piece of stone because there is absolutely no reason it should be discolored, especially so shortly after they were installed.
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Mike
Date: 2024-08-01 17:13:27
This was the second time I’ve used them and both times we had issues. In both cases they tried to push off a piece of granite that we didn’t pick out. In both cases they had cracks in them. Only after refusing both orders did they finally get it right. Dont ask for a specific time for install as they promised because they just show up at anytime. Promised a small refund for multiple trips out to the house and extra days off I had to take off from work. Refund Check never received. Install guys do a good job so at least you can thank them.
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Grant B
Date: 2023-12-04 13:52:09
Not sure what’s worse, their attention to detail. Inability to clean up/ prep properly or their customer service. To start off, I had to call them 3 times to even get my estimates emailed to me… but even then I was told “you have to provide us your budget”… I’m sorry WHAT? They wanted me to tell them how much money I can spend and then guess what. The quartz I wanted was the EXACT cost of my budget (bit strange, but my wife really liked the quartz she was shown and we’ve never done a kitchen reno before). So I paid IN FULL (they even charged a huge processing fee for using a debit card). Then came the day of install… no protective shoe covers and no drop clothes. They cut a hole for my faucet, but left all the saw dust for me to clean up inside and on the face of my brand new cabinets. When I called about this the lady on the phone scoffed at me and said “you can’t expect them to wipe it off or clean up”. Meanwhile our flooring people were vacuuming up all dust and debris from the floor.. the least troy could’ve done was put down a drop cloth. So I guess they just like to over charge, make a mess AND have terrible customer service. To top things off, I was also promised a cutting board (which was also never received). I’m putting this review up in hopes that other “potential customers” decide to shop around more and find a company that will actually take care of you. Oh and I forgot to mention, Jim was our sales person but I only spoke with him once… After they took our money he refused to speak with me again. Guess I wasn’t worth the time unless I wanted to spend more?
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B Meredith
Date: 2022-08-02 20:31:29
Troy Granite in Newark installed a natural stone (quartzite) counter top for me in August. Everyone I worked with was fantastic and the customer service was excellent. Their price was better than Tile Market's by about 20%. I waited three weeks until installation compared to 4+ weeks at Tile Market. At Troy I worked with Aysel & Emel. Both were very accommodating and I enjoyed working with them over a 2-3 month period. They were both very helpful and patient - no hard sales pitch. The lighting in the indoor stone yard is 'ugh' but I did have an opportunity to look at my selection in natural light before I bought it. Emel ended up being the closer. I was satisfied with the package price but I think I could have done a tiny bit better if I had given my full attention to the final offer. I was in a hurry and Emel is a shrewd sales lady so she, rightly so, turned the price slightly in her favor! As far as the rest of the process, the measuring appointment was uneventful and the technician was very professional. For the layout appointment, I was glad I had done some research and knew what I wanted before I arrived. The initial proposal was not to my liking at all but the tech was very patient and worked with me to get exactly the layout that I wanted. The install went very smoothly as far as I was concerned but it I think it was essential to have my contractor there. There were a few technical things to work out to make sure the counter turned out perfectly level but when it was done I was very happy! My counter top is perfect in every way and I love it! I highly recommend Troy Granite, Newark. UPDATE: More than three years later - I still LOVE my counters. The quartzite (Taj Mahal) is durable and stain free. No problems at all with the surface or the installation. FIVE years later, still LOVE, LOVE, LOVE this stone!!!
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eylem sen
Date: 2022-06-17 21:40:08
I had Troy Granite do my installation. Faruk helped me out with the pricing and Mahony did the installation. The office staff and install crew was excellent. The countertops turned out to be as great as the individuals that helped me out. Very fast and professional work. I would recommend to anyone looking for new countertops.
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Robert Stellfox
Date: 2021-09-16 13:57:54
Highly recommended using Troy Granite. We came to them to get our new countertops. We ended up choosing the Super White quartzite stone top. The sink was included and we already had a faucet. They were willing to arrange a plumber to install and hookup the new faucet and sink however I had a family friend assist. We also got our backslash done with them. 10 out of 10!
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Heather Lewandowski Rollant
We just had our soapstone countertops installed and are so happy with them. From selection, cost, design, measurement, installation and follow up it was a great experience!
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John Taliaferro
Troy Granite did a great job installing countertop and backslash in our kitchen. The installers were very polite and professional Great showroom experience too
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Joycelyn Arkorful
Troy granite really simplified my decision to renovate my family’s kitchen. Each step of the process was easy and personally tailored to make me feel comfortable. All the way from the measurements, to choosing the stone, backsplash and even sink. Depending on the stone you choose, you will spend a lot. In the end whatever you decide will suit you and all the guests you invite over will complement you on your kitchen. I was fortunate enough to have one of their employees, Yamin, lead me throughout the process. However, I do not think I would have gone wrong if I worked with a different employee. Honestly one of the best customer service experiences I’ve ever had. Prompt, speedy and helpful.
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Cody Peters
Spend 13k at troy granite and this is what you get. Pictures speak for themselves.
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Caitlyn Madara
Troy Granite was so reasonably priced! Gorgeous options! The install was really quick and they were super friendly! Definitely recommend Troy Granite
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Anil Raghavan
The best place to buy your countertop in DE, MD area. The sales executive Savi was polite, toured us the facility and explained various options under our budget. Explained the entire process as we were doing this first time. They had lot of varieties and options to choose from. They offered the best price for the Granite countertop vs box-stores and a stone competitor in the area. We signed the contract when we were closer to getting our kitchen done. A few days later, the measurement professional came with laser tool, measured in 30 minutes. A week later installers came installed everything professionally in 2 h. We are very satisfied with the excellent customer service and outstanding professionalism displayed every step of the process.
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Denise M.
Date: 2024-05-22 16:39:05
BUYER BEWARE!!!! Troy was recommended to me by a cabinet company, so I made the trip to Newark to check it out. The $1499 special has very little to choose from, but I managed to find two pieces (read remnants) that would work for me. Template and install time quoted were very quick (should have been a red flag). Then they broke one of the pieces, so I had to go back and pick another. When it came time to install, the guys were very rude, and couldn't install one of the pieces because it needed to be cut and pieced in order to get it in the space. Told me they would be back tomorrow. Well, tomorrow is here, and no installers. They never notified the scheduler that they needed to come back, so I'm pushed back another day. Also, they made a mess in my bathroom, and didn't clean up after themselves. Also, the counter has sand marks in it, so it will now have to be polished where it was glued. I highly recommend that you look elsewhere for your needs, because this place is terrible. Salesperson won't call me back, manager won't call me back. Also, they charge you the credit card fees. Bad business in my opinion, and I've been self employed for almost 40 years.
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Sara T.
Date: 2023-10-02 20:03:18
I purchased two pieces of granite from Troy's in 2012 for a shower stall. The location was clean with friendly and helpful employees. The prices I needed were cut for me in good time and made available for pickup. I am very happy with the finished product and will return to Troy's in the future. Recently I tried contacting Troy's thru their online link to inquire about new granite pieces for the bathroom. I haven't heard a word back from them yet and it's been a week.
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Diana M.
Date: 2022-08-31 15:02:50
The installation was satisfactory. Our disappointment is in the sales management. They offer a referral gift card but only if you submit a form online before you buy anything. So if someone tells you about Troy Granite and you tell the salesperson this before you order the countertops, that referral does not get a $100 gift card because the person referring you did not submit an online form prior to your purchase. Ridiculous. It's the slight of hand and difficulty getting a return call from your salesperson that earns 2 stars. The extra fees end up costing as much as the granite, too. But the person installing our countertop did a good job; the one who installed our daughter's countertop, not so much. Can't recommend the Newark operation of Troy Granite.
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Maryellynn T.
Date: 2022-04-02 14:20:27
just bad.... silicone used has already turned yellow. since the counter tops are white, it looks terrible. They had to come out several times to fix the caulk and were very unpleasant in the process. the guy that came out got loud and said it wasnt the caulk , it was because it was rusty !!?? wasnt aware that quartz could rust. one corner isnt rounded. sink is mounted crooked and backward (disposal on the wrong side) and they undermounted it when i wanted, and purchased a drop in sink. maybe because it was a sub contract, but its just really really bad
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Maryellynn T.
Date: 2022-02-28 16:03:03
just bad.... silicone used has already turned yellow. since the counter tops are white, it looks terrible. They had to come out several times to fix the caulk and were very unpleasant in the process. the guy that came out got loud and said it wasnt the caulk , it was because it was rusty !!?? wasnt aware that quartz could rust. one corner isnt rounded. sink is mounted crooked and backward (disposal on the wrong side) and they undermounted it when i wanted, and purchased a drop in sink. maybe because it was a sub contract, but its just really really bad
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Caitlyn M.
Date: 2022-01-10 17:25:53
Troy Granite was so reasonably priced! Gorgeous options! The install was really quick and they were super friendly! Definitely recommend Troy Granite
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B. B.
Date: 2021-05-22 09:36:18
They were 3 hours late for my appointment. When they got there we found they ordered the wrong sink which resulted in the wrong hole being cut in the countertop. It also had the wrong edging. Also found out that they priced the job off of the estimated measurements not the laser template measurements "which was less square footage" that they came out and took. After "we" pointed this out it ended up being a $500 less. Called Troy Granite and they were reluctant to do anything about it except to just reorder my countertop which will take 2+ weeks to get. Communication was terrible. Sitting here now with a kitchen with no sink or countertops. Buyers beware!
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Doug E.
Date: 2021-04-06 01:16:18
My wife and I went on a Monday, was greeted by a sales woman, from the get go she had an attitude, like we were bothering her, as time went on she did become friendlier, decided she was just having a bad day, a week later my wife and I went back, sales lady was at lunch, we went back and looked at the granite again, waited for her to come back from lunch, when she came back we gave her a few moments to settle in, I went up to her to say hi and tell her we were ready to buy, she was the most rudest sales person that I met, my wife and I came very close to walking out, once again she came back around and became nice again, but I was really shocked to be spoken to in such a way...after the purchase I called her to change the sink size and a gentleman answered the phone, I asked to speak to my sales rep, and received the third degree as to why I was calling her before they transferred my call to her. Once connected she was pretty nice. I've dealt with this company once before for my other house and had a great relationship with them, this time not so much.
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Greg F.
Date: 2020-11-18 20:10:51
We went to 3 other not to be named places and felt rushed and pushed into expensive options even when we asked to look at other stones in these other place showrooms, so we were pleasantly surprised when we skeptically entered Troy. it all Started with knowledgeable warehouse staff, who get out of your way and let you look at all the stones but offer to answer any question should they come up. With Troy supplied clipboard, we gathered names of the stones we like and Jamie took over, asking questions and getting a feel for our tastes and needs, offering choices and suggestions based on what we liked and wanted, never pushy. Her suggestions were awesome and exactly what we were looking for. The installers for both countertop an backsplash, were super friendly and accommodating, and very clean, constantly cleaning up after themselves. I would recommend Troy to anyone looking to transform their kitchen or any other room .
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Ritta J.
Date: 2020-09-08 21:28:43
This has been the worst service ever. I took them the exact measurements to get my work done. They came out measured and said my measurements weren't put into the system correctly and wanted to charge me and extra 360.00. They said they see were I brought everything I needed when I came in but for some reason it wasn't out in the system. I tild them we can split it and after 10mins of me yelling the manager agreed. Next I had to pay an extra 168.00 to raise my cabinets. Once the counter tops were installed they said they didn't have to raise them. It has taking me 2 weeks to get that money back. Know because this is my summer home and I just went there. I've noticed that my counter tops aren't sealed. I have called for 3 days trying to speak with Jim the manager and he won't get on the phone. Finally he told one of the representatives to tell me that he said I would have to pay 75.00 for them to come back out. Unacceptable I will not pay you to fix you mistakes. After telling them and telling them I'm going to call my lawyer. They then said they would be out to my home at no charge. Please DON'T use this company. WORSE EXPERIENCE EVER. So many better companies to use. Had I got quotes from 3 of them but went with the cheapest one. I guess yoy really get what you pay for. Lesson learned.
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FAQ About Troy Granite — Based on Independent Research
What materials can I order a countertop from Troy Granite?
What types of spaces does Troy Granite fabricate countertops for?
What shapes of kitchen countertops does Troy Granite fabricate?
What countertop design styles does Troy Granite most often implement in Newark, DE?
What is the service area of Troy Granite?
What types of clients does Troy Granite work with?
Does Troy Granite have its own countertop fabrication facility?
Does Troy Granite offer any discounts on countertop fabrication in Newark, DE?
What is the price category of Troy Granite in Newark, DE?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Troy Granite?
What is the fabrication and installation timeline for a countertop at Troy Granite?
How long does it take Troy Granite to prepare a quote for countertop fabrication and installation?
Does Troy Granite offer cutouts for sinks, cooktops, or other elements?
What guarantees does Troy Granite provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Troy Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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711 Interchange Blvd, Newark, DE 19711