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About Town Granite — Ranked №2 Countertop Fabricator and Installer in Huntsville, AL
75.32
total score
The main rating value calculated from more than 30 indicators.
Exact value: 75.321408 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Town Granite, founded in 1996, ranked number 2 in Huntsville, AL in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Town Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Town Granite: Total Score & Key Ratings
The Total Score of 75.32 out of 100 achieved by Town Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Town Granite has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.33 out of 5.
You can read detailed information and evaluations from our independent research of Town Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Town Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Town Granite
Town Granite has been working in the stone market of Huntsville since 1996. The main activity of the company is the fabrication of custom tabletops and tiling for kitchens, bathrooms, commercial and office spaces. Customers can view the range of granite, marble, quartz and dekton samples in the local showroom. They can also get qualified advice from the staff on choosing the stone for particular project, design development and cost of finished countertops. All installation work at the customer's site is carried out by the company’s qualified craftsmen. The company also offers single and double sinks made of ceramic and steel.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.5
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 47
Google
4.4
reviews: 27
YELP
5
reviews: 2
Facebook
4.5
reviews: 18
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.3
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.330072 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Town Granite as Excellent.
Our mystery shopper research revealed that the staff at Town Granite provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Town Granite’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Town Granite directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Town Granite as Excellent.
The staff member from Town Granite who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Town Granite may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
4.9
Legacy
Company Age
Town Granite is a legacy company, established in 1996.
According to our research, Town Granite has been in business since 1996, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Town Granite directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that Town Granite has a dedicated office.
Our research revealed that Town Granite operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Town Granite directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Town Granite has its own production facility.
Our research revealed that Town Granite operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Town Granite directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Town Granite offers discounts for veterans.
Our research revealed that Town Granite provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Town Granite directly to confirm the accuracy of this data.
Production time
4
Fast
Production time
We rate the production time of Town Granite as Fast.
According to our research, Town Granite quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Town Granite during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Town Granite.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Town Granite as Standard.
Town Granite requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Town Granite may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Town Granite.
Quote Time
2.5
Average
Quote Time
We rate the quote preparation speed of Town Granite as Average.
According to our mystery shopper evaluation, Town Granite provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Town Granite.
Affordability
4.5
Low
Affordability
We rate the price level of Town Granite as Low.
Our mystery shopper research revealed that Town Granite offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $81.44 per square foot, while for Carrara Morro quartz, the price was $70.82. These prices fall into the Low category, making Town Granite an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $6792 for Calacatta Idilio quartz and $5906 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Town Granite.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Town Granite
Small business
Delivery
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Repair services
Service guarantee
Credit cards
Accepts Credit Cards
In store shopping
Countertop Installation
Tiling
General Contractors
Countertop store
Bathroom remodeler
Flooring store
Granite supplier
Kitchen remodeler
Tile store
Reviews about Town Granite
All (16)
Google (9)
Facebook (5)
Yelp (2)
Source:Google
Roxanne Olaru
Date: 2024-01-12 19:01:47
I recently had the pleasure of working with a Town Granite,, and I couldn't be happier with the results. From start to finish, the entire process was seamless and professional.
Firstly, the customer service was exceptional. The staff was knowledgeable and helpful, guiding me through the selection process and answering all of my questions.
The installation team was also top-notch. They arrived on time and worked efficiently to install the granite countertops. The attention to detail was impressive, and the end result exceeded my expectations. I was also pleasantly surprised by the pricing.
Overall, I highly recommend Town Granite. Whether you're looking to upgrade your kitchen or bathroom, this company will deliver outstanding results.
Read more
Source:Google
Kory “Kitty” Wil
Date: 2020-01-24 03:51:36
This is an excellent company! The best in Huntsville!!This was our second job with them, both renovating kitchen counters& island!
The attention to detail, showing on time and finishing on time if not better, spot cleaning after each day..by the way have I said a brand new kitchen in 3 days??Really?Completely functional! And we have quite a big kitchen!!Ross is excellent in assesing what your needs are, walk you through choices and give his best input. 5 STARS ALL AROUND!!
KEEP UP THE GREAT JOB!!They have the best team in town!!
More jobs from us coming soon!
Wish you guys saw the amazing new granite we have!!
Read more
Source:Google
Meagan Kohtanen
Date: 2023-11-30 17:15:01
My husband and I loved utilizing Town Granite's services for our kitchen reno! Perfectly professional, great communication, and made the process as smooth as possible for us.
Read more
Source:Google
Mark Beeman
Date: 2024-06-07 20:51:31
We used Town Granite in the past and the work was great. However, recently we tried to hire them and it was terrible. We had to get multiple quotes from them because they didn't quote the correct scope of work. I also left multiple phone messages and emails and all went unanswered.
Something happened (maybe covid?) To this company and their customer service is in the dumps.
Read more
Source:Google
Carrie Tomlin
Date: 2023-12-15 21:34:02
Town Granite is top notch on their wide selection of products and customer service! Staff is very knowledgeable on each product they sell as well as the process of installation so you better understand what to expect! Great granite selection and a wonderful showroom that displays many different materials so you can better visualize a finished countertop, bathroom, or shower etc. You won’t find a better place to go for your visions of a new space become reality!
Read more
Source:Google
Chrissy Keenum
Date: 2024-07-27 16:57:23
We had a great experience with Town Granite! They came out right away to give us an estimate. There were so many affordable options, it was hard to choose. Once we decided what we wanted, our order was ready in about a week and they actually demo'd AND installed the counters in the same day! So we weren't without a working kitchen at all. Very pleased with this company!
Read more
Source:Google
aangelinaabv
Date: 2017-11-30 19:03:49
Amazing experience - from getting inspired by their beautiful showroom, to the service and design help I received prior to the remodel,to the finished product,my gorgeous marble-vessel sink - subway tile bathroom; I highly recommend Town Granite for any remodeling project !!!!
Read more
Source:Google
Kathy Woodyard
Date: 2022-12-08 21:27:38
Ross and Team at Town Granite are top notch!! Every part of our experience (from shopping to installation) went flawlessly. The sales team and the guys that installed made this portion of our renovation seamless, and the final results exceeded our expectations. I have, and will continue to recommend them to others.
Read more
Source:Google
Nicoleta Hargrove
Date: 2023-03-06 15:32:53
We had our bathroom, floors and fireplace remodeled by the Town Granite team and we are very pleased with the results! Their skill, professionalism and attention to detail were exemplary. We would highly recommend them for any project. Thank you guys!!
Read more
Source:Facebook
Carolyn Brazell
recommends
We recently did some updating to our bathrooms and used Town Granite. This place is amazing. Everyone is so helpful and easy to work with. Must be a Christian business. They definitely treat you with respect and go out of their way to be helpful. Thank you Town Granite!
Read more
Source:Facebook
Buddy Doggiee
recommends
Amazing place for all you remodeling HGTV / Pinterest / Property Brothers dreams!
Read more
Source:Facebook
Bob Olaru
recommends
This place is amazing!
If I could give it more than 5 stars I would. Tons of options to pick from, quality craftsmanship and great customer service!
Read more
Source:Facebook
Florian Ileana Bloju
recommends
My kitchen and my bathrooms turned out so nice! They are better than I expected. I recommend this company.
Read more
Source:Facebook
Catalin Razvan
recommends
Everything was very professional and prompt! Really happy with the final result! Thank you Town Granite!
Read more
Source:Yelp
Finis D.
Date: 2019-05-23 18:43:49
Amazing Customer Service and they truly reflected the atmosphere of Friendliness and Professional that any business would be proud to have on their Team! I was looking for replacement tiles for my Patio Table this week and they assisted me with several options and COAs. If you want Professionals combined with Southern Hospitality then look no further and you won't be disappointed!
Read more
Source:Yelp
Rene G.
Date: 2018-11-20 16:42:45
Town Granite did a BEAUTIFUL job on our kitchen remodel ... but the real difference was in their excellent customer service when we were still in the "looking" phase. We had LOTS of questions -- quartz vs. granite? Composite sinks? -- and they answered them all patiently and obviously knew what they were talking about. We never felt rushed or pressured, even though I changed my mind several times. When I finally found the backsplash of my dreams at another company in town, it turned out to be out of stock. Town Granite went the extra mile and worked with the manufacturer to locate enough of it to finish our job. They also coordinated with the plumber on sink installation, which was a great stress reliever. When it came to installation, they were prompt and professional. My new countertops are beautiful and completely transformed my 20 year old kitchen. I whole heartedly recommend Town Granite!
Read more
Source:
FAQ About Town Granite — Based on Independent Research
What materials can I order a countertop from Town Granite?
During our independent research, we found that Town Granite offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Town Granite’s clients in Huntsville, AL for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Town Granite fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Town Granite is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Town Granite fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Town Granite, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Town Granite most often implement in Huntsville, AL?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Town Granite successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Town Granite?
The company’s office is located at 118 Howe Ave NE, Huntsville, AL 35801, but its work is not limited to just the city of Huntsville, AL. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Town Granite work with?
Like many participants in our rating, Town Granite works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Town Granite often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Town Granite have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Town Granite has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Town Granite offer any discounts on countertop fabrication in Huntsville, AL?
Yes, based on the results of our research, Town Granite offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Town Granite in Huntsville, AL?
According to the assessment of our independent rating, Town Granite in Huntsville, AL falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $6792$ at a rate of $81.44$ per sq. ft., and the cost using Carrara Morro quartz was $5906$ at a rate of $70.82$ per sq. ft. These prices turned out to be among the lowest of all companies in Huntsville, AL, which allowed us to categorize Town Granite as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Town Granite?
Yes, according to our research, Town Granite offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Town Granite?
According to the results of our independent research, Town Granite in Huntsville, AL offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Town Granite to prepare a quote for countertop fabrication and installation?
According to our research, Town Granite in Huntsville, AL prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Town Granite offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Town Granite performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Town Granite provide for its work?
According to our information and industry practice, Town Granite, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Town Granite in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Town Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Town Granite is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Town Granite know that you found them through the National Ranking Countertops Contractors!