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About Top Stone LLC — Ranked №1 Countertop Fabricator and Installer in Virginia Beach, VA
74.44
total score
The main rating value calculated from more than 30 indicators.
Exact value: 74.441313 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Top Stone LLC, founded in 2020, ranked number 1 in Virginia Beach, VA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Top Stone LLC among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Top Stone LLC: Total Score & Key Ratings
The Total Score of 74.44 out of 100 achieved by Top Stone LLC in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Top Stone LLC has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.1 out of 5.
You can read detailed information and evaluations from our independent research of Top Stone LLC’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Top Stone LLC directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Top Stone LLC
Top Stone LLC offers competitive prices for countertops of different materials and colors in Hampton Roads and Northern North Carolina. The company has been operating for 12 years. The business is good at fast delivery and great quality of materials. The business provides vanity countertops services and installs kitchen countertops. Top Stone LLC is in the list of leaders in the countertops market. It has already manufactured 5 thousand countertops. Company’s managers know how to deal with a client, who needs one or two countertops, and also how to meet needs of clients with large orders.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 27
Google
5
reviews: 17
YELP
n/a
reviews: n/a
Facebook
5
reviews: 10
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.102731 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Top Stone LLC as Very Good.
During our research, the staff at Top Stone LLC demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Top Stone LLC’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Top Stone LLC directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Top Stone LLC as Excellent.
The staff member from Top Stone LLC who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Top Stone LLC may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
1.7
Emerging
Company Age
Top Stone LLC is an emerging company, established in 2020.
Our research showed that Top Stone LLC began operating in 2020, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market.
Important:
This information was gathered by our mystery shopper. We recommend contacting Top Stone LLC directly to confirm the company’s age.
Own Office
5
Has Office
Own Office
We note that Top Stone LLC has a dedicated office.
Our research revealed that Top Stone LLC operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Top Stone LLC directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Top Stone LLC has its own production facility.
Our research revealed that Top Stone LLC operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Top Stone LLC directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Top Stone LLC offers discounts for veterans.
Our research revealed that Top Stone LLC provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Top Stone LLC directly to confirm the accuracy of this data.
Production time
4
Fast
Production time
We rate the production time of Top Stone LLC as Fast.
According to our research, Top Stone LLC quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Top Stone LLC during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Top Stone LLC.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Top Stone LLC as Standard.
Top Stone LLC requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Top Stone LLC may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Top Stone LLC.
Quote Time
2.5
Average
Quote Time
We rate the quote preparation speed of Top Stone LLC as Average.
According to our mystery shopper evaluation, Top Stone LLC provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Top Stone LLC.
Affordability
4.2
Below Average
Affordability
We rate the price level of Top Stone LLC as Below Average.
Based on our mystery shopper research, Top Stone LLC provided a quote of $89.99 per square foot for Calacatta Idilio quartz and $82.97 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality.
The total price for the finished and installed product measuring 83.4 square feet was $7505 for Calacatta Idilio quartz and $6920 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Top Stone LLC.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Top Stone LLC
Credit cards
Debit cards
Countertop store
Service establishment
Granite supplier
Reviews about Top Stone LLC
All (14)
Google (8)
Facebook (6)
Source:Google
Paige Marie
Date: 2021-08-06 01:00:56
Would highly recommend Top Stone. Chris was probably the most responsive and communicative contractor I’ve ever worked with. He worked with the supplier to get me the best deal he could and everything was installed beautifully! Will be using him for future jobs!
Read more
Source:Google
Kim Gabriel
Date: 2022-02-23 21:30:22
We recently remodeled our living room fireplace. We pulled out the old fireplace and wanted to put a 3/4" thick stone down on the hearth in front of the new fireplace to cover our brick. We had a very hard time finding a stone with this thickness. Chris Neal was wonderful to work with and bent over backwards to help us. He was hands down the most responsive of any of the companies we contacted. I just wish we would have used him for our kitchen and bathroom counters. We highly recommend him not just for the high quality of his product and workmanship but also for for his amazing customer service!!
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Source:Google
charlene chivas
Date: 2020-11-30 00:02:32
Chris and his team did an amazing job installing our new quartz countertops that I absolutely LOVE. Amazing customer service and great communication throughout. Chris was prompt to answer any of my questions and was completely honest. His team was well mannered and friendly when at my house installing and made sure my kid's shenanigans didn't bother them one bit. Everything went smoothly and I would definitely recommend Top Stone to any of my friends and family and would use them again.
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Source:Google
Susan Dutton
Date: 2023-08-22 02:09:57
Chris from Top Stone was so helpful renovating our old kitchen. He was great about communicating with us. He was meticulous, careful, and offered suggestions. I am so happy with all his work.
Read more
Source:Google
Bonnie Flora
Date: 2023-07-31 13:31:23
I cannot brag enough about this company, their customer service is beyond excellent. My husband and I had no clue about picking out granite or quartz, which was better, what would look good, or how to match tile, until we talked to Ashley. We called during the Christmas holiday not knowing that most granite places were closed. It was only a few minutes later and Ashley called us back...while on vacation visiting family. She was so helpful and friendly we talked for awhile and made plans to meet up when she returned. Once we met, she walked us around giving us information about each piece of stone. After several visits and phone calls, we finally found the perfect quartz piece. She worked the price into our budget and we couldn't be happier. Oh and the installation process was painless, they did a great job of installing it too. I'm so glad we went with them. If you are looking for personal and professional service go with Top Stone!
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Source:Google
Morgan Walter
Date: 2023-07-25 23:41:59
Great experience! They helped us by working with our budget and timeline to get our investment home ready to sell.
Granite countertops in the kitchen, and Quartz in the bathroom.
Read more
Source:Google
Tammy Green
Date: 2023-07-23 14:56:22
Best experience ever! Chris and his family took one of the most anxiety provoking situations of remodeling a kitchen and turned it into a fun and memorable experience! Their communication was amazing, the work is beautiful, and I would gladly work with them again! I get so many compliments on our beautiful kitchen! Thank you for helping the heart of our home be more comfortable!
Read more
Source:Google
Shirley Furgerson
Date: 2023-07-23 16:13:28
Top Stone (Chris and Ashley) did a wonderful job for us in remodeling our bathroom, in concluding that having to use two pieces of quartz since our cabinet was 97 inches - and you could not see the seam!! They were professional, gave a great price, timely and great to work with. I highly recommend them.
Read more
Source:Facebook
Angel Judy Springhoffs
recommends
We did a project with Top Stone early this year that Chris and Ashley were an instrumental part in the successful project. manufacturing of the countertop and POS in the restaurant in Virginia. We are based out of Atlanta Georgia, so finding someone who you can trust on a project that is a couple hundred miles away was essential, but Chris stepped up and his team did a phenomenal job for us at legal Seafood I know and would highly recommend TOPSTONE any day.
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Source:Facebook
Casey Grubbs
recommends
Ashley and Chris are phenomenal at what they do and somehow have an even better grasp on customer service! We had a delay in kitchen cabinets and they worked with us to make sure they were available as soon as the cabinets were installed. They were also easily accessible by text or phone call at any point that I had questions. On installation day, Chris did an amazing job and even figured out how to get the granite countertops flush when we realized our cabinets were a little unlevel. I would highly recommend Top Stone to any one who needs stone work done!!
Read more
Source:Facebook
Kacie Zawistowski
recommends
Chris was super easy to work with. He worked with our schedule and even worked through us changing our minds on a stone. He walked us through the shop and explained different types of stone and their benefits. We ultimately settled on a white quartz. He had them installed the next week! They are beautiful 😍 Thanks, Chris!!
Read more
Source:Facebook
Kim Gabriel
recommends
We recently remodeled our living room fireplace. We pulled out the old fireplace and wanted to put a 3/4" thick stone down on the hearth in front of the new fireplace to cover our brick. We had a very hard time finding a stone with this thickness. Chris Neal was wonderful to work with and bent over backwards to help us. He was hands down the most responsive of any of the companies we contacted. I just wish we would have used him for our kitchen and bathroom counters. We highly recommend him not just for the high quality of his product and workmanship but also for for his amazing customer service!!
Read more
Source:Facebook
Ammie Neal
recommends
It was an amazing experience! I live out of state and he was able to help me pick the perfect color granite for our remodeled kitchen and bathroom. Not only was it a perfect match, he was able to customize our granite tops to be snug against walls.
I would recommend him for any job, big or small!
Read more
Source:Facebook
Jasamine Grissom
recommends
I had Chris Neal working with me and I couldn't have had a better experience! He was patient with me making my decision and was able to answer any question I threw at him, plus steered me in the right direction with his recommendations. I love my countertops; they're beautiful! He did an excellent job with installing them and was constantly in contact with me during the process. I highly recommend Top Stone VA. LLC and to have the chance to work with Chris!
Read more
Source:
FAQ About Top Stone LLC — Based on Independent Research
What materials can I order a countertop from Top Stone LLC?
During our independent research, we found that Top Stone LLC offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Top Stone LLC’s clients in Virginia Beach, VA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Top Stone LLC fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Top Stone LLC is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Top Stone LLC fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Top Stone LLC, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Top Stone LLC most often implement in Virginia Beach, VA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Top Stone LLC successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Top Stone LLC?
The company’s office is located at , but its work is not limited to just the city of Virginia Beach, VA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Top Stone LLC work with?
Like many participants in our rating, Top Stone LLC works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Top Stone LLC often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Top Stone LLC have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Top Stone LLC has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Top Stone LLC offer any discounts on countertop fabrication in Virginia Beach, VA?
Yes, based on the results of our research, Top Stone LLC offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Top Stone LLC in Virginia Beach, VA?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Top Stone LLC. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Top Stone LLC?
Yes, according to our research, Top Stone LLC offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Top Stone LLC?
According to the results of our independent research, Top Stone LLC in Virginia Beach, VA offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Top Stone LLC to prepare a quote for countertop fabrication and installation?
According to our research, Top Stone LLC in Virginia Beach, VA prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Top Stone LLC offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Top Stone LLC performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Top Stone LLC provide for its work?
According to our information and industry practice, Top Stone LLC, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Top Stone LLC in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Top Stone LLC. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Top Stone LLC is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Top Stone LLC know that you found them through the National Ranking Countertops Contractors!