About Tonche Tile & Stone — Ranked №1 Countertop Fabricator and Installer in Santa Rosa, CA
71.12
total score
The main rating value calculated from more than 30 indicators.
Exact value: 71.118715 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Tonche Tile & Stone ranked number 1 in Santa Rosa, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Tonche Tile & Stone among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Tonche Tile & Stone: Total Score & Key Ratings
The Total Score of 71.12 out of 100 achieved by Tonche Tile & Stone in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Tonche Tile & Stone has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.87 out of 5.
You can read detailed information and evaluations from our independent research of Tonche Tile & Stone’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Tonche Tile & Stone directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Tonche Tile & Stone
The firm is a custom countertop manufacturer that specializes in granite and marble countertops, fireplaces, and outdoor grills. The building crew is ready to get to work right away and assist you in getting the renovation project underway. The versatility of their countertop materials allows them to meet the needs of customers who are doing anything from repairing an old countertop to a complete home redesign. Kitchen and bathroom design options are endless with the large range of glass and natural stone slabs available. Tiles come in a huge color palette and stylistic selection, making it ideal for use in any interior design project.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 14
Google
5
reviews: 14
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.9
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.868922 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Tonche Tile & Stone as Excellent.
Our mystery shopper research revealed that the staff at Tonche Tile & Stone provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Tonche Tile & Stone’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Tonche Tile & Stone directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Tonche Tile & Stone as Excellent.
The staff member from Tonche Tile & Stone who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Tonche Tile & Stone may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
0
No Data
Company Age
We were unable to determine the age of Tonche Tile & Stone.
Unfortunately, as part of our mystery shopper research, we were unable to determine when Tonche Tile & Stone was established. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Tonche Tile & Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Tonche Tile & Stone directly for more accurate information.
Own Office
5
Has Office
Own Office
We note that Tonche Tile & Stone has a dedicated office.
Our research revealed that Tonche Tile & Stone operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Tonche Tile & Stone directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Tonche Tile & Stone has its own production facility.
Our research revealed that Tonche Tile & Stone operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Tonche Tile & Stone directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Tonche Tile & Stone does not offer discounts for veterans.
Based on our mystery shopper research, we found that Tonche Tile & Stone does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Tonche Tile & Stone directly for confirmation.
Production time
4
Fast
Production time
We rate the production time of Tonche Tile & Stone as Fast.
According to our research, Tonche Tile & Stone quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Tonche Tile & Stone during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Tonche Tile & Stone.
Deposit Level
1.8
High
Deposit Level
We rate the deposit level of Tonche Tile & Stone as High.
Our research found that Tonche Tile & Stone requires a deposit of 80% of the total project cost, placing them in the High category. This may reflect the company’s confidence in their professional services and project execution. We recommend discussing the terms of payment directly with Tonche Tile & Stone.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Tonche Tile & Stone may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Tonche Tile & Stone.
Quote Time
1.3
Very Slow
Quote Time
We rate the quote preparation speed of Tonche Tile & Stone as Very Slow.
Our research revealed that Tonche Tile & Stone provided a quote with significant delays. This performance places them in the Very Slow category. We recommend discussing quote preparation timelines with Tonche Tile & Stone in advance to avoid misunderstandings.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Tonche Tile & Stone.
Affordability
4.6
Low
Affordability
We rate the price level of Tonche Tile & Stone as Low.
Our mystery shopper research revealed that Tonche Tile & Stone offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $91.99 per square foot, while for Carrara Morro quartz, the price was $93.25. These prices fall into the Low category, making Tonche Tile & Stone an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $7672 for Calacatta Idilio quartz and $7777 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Tonche Tile & Stone.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Tonche Tile & Stone
Identifies as Latino-owned
Delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Appointment required
Checks
Credit cards
Debit cards
Wheelchair-accessible car park
Wheelchair-accessible entrance
Cheques
Kitchen remodeler
Soup kitchen
Reviews about Tonche Tile & Stone
All (12)
Google (12)
Source:Google
Elizabeth Villalobos
Date: 2024-12-10 01:16:44
I couldn’t be happier with the outstanding job Tonche did on my porcelain kitchen countertops and shower walls. From start to finish, the entire process was seamless and professional.
Their craftsmanship is truly top-notch. The precision in cutting and installing the porcelain slabs was remarkable, and the attention to detail exceeded all my expectations. Hector and his crew ensured that the veins and patterns aligned perfectly, giving my kitchen and shower a sleek and luxurious look.
Not only was their work impeccable, but their customer service was equally exceptional. They took the time to explain every step, answered all my questions with patience, and worked within my budget. Being this was my first time using porcelain, and definitely not theirs, I felt extremely confident in them since porcelain is a very hard stone to work with....but not for Tonche!
The end results are stunning - look at the photos yourself! If you're looking for a skilled and reliable stone fabricator and installer, I highly recommend Tonche's team! They are true professionals who take pride in their work, and it shows in every detail.
Thank you, Tonche, for transforming my forever home into something extraordinary!
Elizabeth V.
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Source:Google
Timm
Date: 2024-12-11 21:16:53
These guys are great! from the arrival of my slab to the installation of the finished countertops everyone was professional and friendly. I heard about them through the shop that sold me my cabinets and I couldnt be happier with the result.
The slab I ordered was delivered to them with damage and luckily they caught it and worked with the slab company to get me an undamaged one that just as beautiful.
the installation was fast and clean. they respected my property. I would work with them again. 10/10!
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Source:Google
Greg Rodrigues
Date: 2024-12-07 00:16:48
Tonche Tile & Stone did an excellent job fabricating and installing our countertops. Hector, Manny and Tyler were professional, easy to work with and did an incredible job. They are true craftsman that provided unparalleled quality. They had short lead times and their pricing was reasonable. They deserve my highest recommendation. Greg
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Source:Google
Shannon Edwards
Date: 2022-12-14 15:45:55
Tonche Tile & Stone have transformed 3 of my properties prior to sale. Hector has a great eye for design and installation Plus great customer service. I will use Tonche Tile & Stone for all my updating needs in my homes and rentals and will continue to refer all my clients to them for their updating needs.
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Source:Google
Jennifer Goudeau
Date: 2022-11-28 02:29:06
Hector and his team did a beautiful job on my kitchen. I finally have my dream kitchen. I highly recommend Touché Tile & Stone
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Source:Google
Pasima Arikat
Date: 2024-06-27 06:01:40
Tonche Tile & Stone were amazing. They are so professional and have an incredible team that installed my countertops with ease and workmanship that far exceeded my expectations. I highly recommend Tonche Tile & Stone.
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Source:Google
ACL F
Date: 2024-12-11 06:16:50
Great experience all around. Tonche made the counters for my kitchen, two bathrooms and a desk for a renovation in Sebastopol. I really appreciated their professionalism, follow through and beautiful work. I highly recommend them. They're very busy though so don't delay!
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Source:Google
Rupi Buttar
Date: 2024-12-12 13:30:31
Tonche stone and Tile team is amazing. They worked with our schedule and finished the job not only in a timely manner but also did it with precision. We are very happy with the results and will continue to work with them for our future projects. They did ur powder room tile and Limestone tile in our entryway.
Thank you, Manny and Hector.
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Source:Google
Rob Liroff
Date: 2022-12-09 00:56:47
I can't say enough about Hector Tonche's magnificent work in the design, measurements, and installation of quartz countertops in our house and cottage kitchens. He has vision as to implement design to counter logistics, makes amazingly precise measurements and stone cutting even to a tiny notch around routered door trim, and fastidiously makes cuts and installs with admirable proficiency. What a pleasure to witness such fine workmanship and character.
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Source:Google
Swift Jacobson
Date: 2023-03-09 22:15:44
The whole team at Tonche Stone and Tile were amazing! From the moment Hector came to measure our counters, we felt we were in great hands - organized, professional, and experienced. He guided us through the whole process and talked us through all of the little nuances we hadn't even thought about. His install team led by Carlos, were exceptional. They were able to demo and install in one day which meant I was never without a kitchen! I was blown away by their level of service and by the final product. I will continue to refer Hector and Tonche to everyone I meet!
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Source:Google
Karen Coster
Date: 2024-12-06 21:48:06
Hector, Tyler, and the entire crew were very professional. They were timely, conscientious, accurate with measurements, experienced and friendly. I appreciate their hard work love our new countertops!
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Source:Google
Cunda Bhikkhu
Date: 2024-12-06 22:51:57
Manny, Hector and the other employees at Tonche Stone and Tile gave us A+ service. Their work on our granite shrine was so precise and intricate that we were amazed with the results. I would recommend them to anyone who is seeking a very high aesthetic level with any tile and stone work. Professional, great communicators, and took care of everything we needed from start to finish. We are more than satisfied with the results.
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Source:
FAQ About Tonche Tile & Stone — Based on Independent Research
What materials can I order a countertop from Tonche Tile & Stone?
During our independent research, we found that Tonche Tile & Stone offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Tonche Tile & Stone’s clients in Santa Rosa, CA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Tonche Tile & Stone fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Tonche Tile & Stone is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Tonche Tile & Stone fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Tonche Tile & Stone, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Tonche Tile & Stone most often implement in Santa Rosa, CA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Tonche Tile & Stone successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Tonche Tile & Stone?
The company’s office is located at 2985 Dutton Ave #10, Santa Rosa, CA 95407, but its work is not limited to just the city of Santa Rosa, CA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Tonche Tile & Stone work with?
Like many participants in our rating, Tonche Tile & Stone works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Tonche Tile & Stone often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Tonche Tile & Stone have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Tonche Tile & Stone has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Tonche Tile & Stone offer any discounts on countertop fabrication in Santa Rosa, CA?
According to our research, Tonche Tile & Stone does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Tonche Tile & Stone may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Tonche Tile & Stone in Santa Rosa, CA?
According to the assessment of our independent rating, Tonche Tile & Stone in Santa Rosa, CA falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $7672$ at a rate of $91.99$ per sq. ft., and the cost using Carrara Morro quartz was $7777$ at a rate of $93.25$ per sq. ft. These prices turned out to be among the lowest of all companies in Santa Rosa, CA, which allowed us to categorize Tonche Tile & Stone as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Tonche Tile & Stone?
Yes, according to our research, Tonche Tile & Stone offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Tonche Tile & Stone?
According to the results of our independent research, Tonche Tile & Stone in Santa Rosa, CA offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Tonche Tile & Stone to prepare a quote for countertop fabrication and installation?
According to our research, Tonche Tile & Stone in Santa Rosa, CA prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Tonche Tile & Stone offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Tonche Tile & Stone performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Tonche Tile & Stone provide for its work?
According to our information and industry practice, Tonche Tile & Stone, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Tonche Tile & Stone in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Tonche Tile & Stone. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Tonche Tile & Stone is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Tonche Tile & Stone know that you found them through the National Ranking Countertops Contractors!