Tilencounters Inc
since 2013
Examples of works performed by Tilencounters Inc
Get a free estimate:
About Tilencounters Inc — Ranked №7 Countertop Fabricator and Installer in Glendale, CA
total score
Exact value: 45.129877 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Tilencounters Inc, founded in 2013, ranked number 7 in Glendale, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Tilencounters Inc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Tilencounters Inc: Total Score & Key Ratings
The Total Score of 45.13 out of 100 achieved by Tilencounters Inc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Tilencounters Inc has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.21 out of 5.
You can read detailed information and evaluations from our independent research of Tilencounters Inc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Tilencounters Inc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Tilencounters Inc
The company installs new countertops, refaces cabinets, as well as repairing other surfaces. Countertops come in a wide variety of designs, colors, and materials. They've been working with ceramic tile and granite countertops for over 25 years. In addition to installing cabinets and countertops, they also lay tiling. They are one of the few remaining small, family-run home improvement showrooms left in the area, and they are committed to maintaining price parity with national chains. Their crew of experts and creatives will listen to your wants and needs to create a countertop that you will love for years to come.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 2
YELP
reviews: 21
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Tilencounters Inc
Wheelchair accessible entrance
Wheelchair accessible parking lot
Appointment required
On-site parking
Accepts Credit Cards
Contractor
Tile contractor
Kitchen & Bath
Countertop Installation
Cabinetry
Reviews about Tilencounters Inc
All (23)
Google (2)
Yelp (21)
karen vail
Date: 2014-01-16 22:32:28
ALL WORK DONE IN A TIMELY MANNER AND EFFICIENTLY! yOU SHOULD SEE IT iI LOVE IT NEED PICTURES LET ME KNOW
Read more
T J
Date: 2020-08-05 02:44:49
Everything was great from timeline to professional install.
Read more
Mary J.
Date: 2024-05-16 22:42:13
A huge shout out to TilenCounters for the fabulous remodel of our bathroom. They took a 1970s space and modernized it! Jose and his crew were outstanding. They arrived every day, made little dust and noise and left the space emasculated every evening. I'd highly recommend them to anyone who is seeking quality work and competitive pricing.
Read more
Charlie F.
Date: 2019-08-23 18:59:18
Great company to work with on any remodel job - Jose managed the project very well and even did some work himself when it was needed - a great team of builders, plumbers, and tile experts! They remodeled my bathroom and I'm 110% satisfied !!
Read more
Quinlin L.
Date: 2018-01-07 06:13:03
Service was excellent. Barbara helped me out and was more than happy to inform and respond to all my questions as well as provide additional information that I didn't know to ask about. The selection, though small, was very good. She also gave me a free tile sample.
Read more
Christine P.
Date: 2017-07-29 22:40:25
Just finished our 2nd bathroom remodel with TileNCounter. Loved their work 10 years ago and still today. They provided the demolition and hauling, tile preparation and installation of shower and floor, reframing the jamb and niche, all plumbing, and installing fixtures, vanity/sink and toilet. Their price is competitive and reasonable for the work done. The tilers were conscientious and did great work following my design layout. They worked with me to ensure I understood any deviations from the initial plans due to unforeseen issues (dryrot wood, hidden pipe vents). From start to finish it took 3-4 weeks, not including design review time with Jose. We purchased our tile through their showroom - Pure and Vihara Karuna Silk from SonomaTileMakers. And Matrix Bright for flooring. Barbara in the showroom and Jose are great to work with. Planning to use TileNCounter again on my 3rd bathroom. Love my new bathrooms!!
Read more
Sue F.
Date: 2017-07-07 19:14:10
I am telling everyone I know in the design community; this company does excellent work. Granite and Quartz in a kitchen are beautiful but are not for every project. This company can do more than what you see everywhere else. If you are working with a Mid Century, Craftsman, Arts and Crafts, or any other type of home you are trying to keep the feel of using tile, Go Here. We found that these types of installations have become a lost art. They were the only company after months of research that could handle our project. As we called and stopped by (an amazing amount) of other tile stores discussing our 2-color kitchen tile installation with counter tops on the diagonal, two "tiled in" cast iron sinks and stain free grout, we either got the Deer in Headlights reaction, or the comment "Why don't you just do granite?" Ugh. Installing ceramic tile on a back splash is one thing, putting tile on a kitchen counter is another. It needs to be flat and level if you are plan on using the kitchen. When we finally found TileNcounters and Jose came out to see the job, he really knew his stuff. He mentioned most companies shy away from this type of installation. (He wasn't kidding.) We had finally found someone that knew more than we did and was totally comfortable with our project! Not only that, his estimate for materials and labor were very reasonable. The installers were artisans, had excellent suggestions and were a pleasure to have on the job site. The kitchen turned out amazing with the diagonal tile pattern balanced and looking like it came with the house. Being in the Interior Design business, I know how hard it is to find companies like this so wanted to take time to write this review.
Read more
Jerry R.
Date: 2017-02-02 02:19:31
We looked for tile for our kitchen and bathroom floors and this place is the best. We looked at the big box stores as well as three other tile stores. TileNCounters has by far the best selection. We purchased a beautiful tile and are so happy. Down the road we are looking to redo our kitchen, keeping the floor, and this is the only place we will go.
Read more
Suzanne W.
Date: 2015-10-06 19:52:02
Thank you Jose! I was referred to Tilencounter, and they have not disappointed. We had them redo our entire bathroom (floor tile, shower tile, new sink), retile our entryway, and repaint some areas of our home, and they have done everything exceptionally well. The showroom is small, but has a really big selection, and the woman working there is incredibly helpful. As for Jose and his guys, they finished our bathroom right on time, and it looks amazing. They were always on time, professional, and never left any sort of mess. I plan to continue to use them for the rest of my house as well.
Read more
Amy D.
Date: 2015-07-27 20:48:18
I can't say enough about the excellent service I received from Barbara at Tile N Counters. I am currently having extensive work done at my home including two new bathrooms. I came to Tile N Counters where I was greeted with a pleasant smile and a willingness to help me create my perfect bathrooms. Barbara has been the kindest and most patient person-putting up with my almost daily visits to ask her for her expertise and tile and counter top samples. Even through my indecisiveness, Barbara has assisted me with a smile and kindness that is so appreciated. She has given excellent ideas while listening to what the look is that I am trying to achieve. Great job! Thank you!
Read more
Kimberly A.
Date: 2014-11-06 16:39:12
I embarked on a home remodel about a year ago. I started researching tile and countertop setters and turned to YELP to see which companies received 5-stars. I stumbled upon TileNCounters and was so impressed with their reviews that I thought I should make the trek out to Glendale (from the Westside) to check out their selection. I must admit, though, that I didn't think the reviews could possibly be true - but I figured it was worth checking out. Their showroom is small, but has a wonderful selection! After visiting a number of tile stores that were too large and overwhelming, it was refreshing being in a store that had a great selection but wasn't overwhelming. I went in and started putting ideas together. I met Jose Hernandez, who helped give design input, as well as worked up a quote for us. I had them bid the demolition of my house, as well as the tile and counters for four baths and a kitchen. The bid came in at a reasonable price so we moved forward. Every step of the way Jose was incredible! Supportive, understanding, on top of every detail - his demo crew was professional, his tile setters were like artists. My tile looks perfect! Further, we had a situation with Caesarstone where the stone I'd picked for both my kitchen and one of my baths wasn't the same colour as the sample I'd selected from. At this point, the owner, Tom, got involved. And I can't say enough about how supportive he was! TileNCounters handled the entire situation - they contacted Caesarstone, filed a complaint, and we met with Caesarstone who quickly agreed that his sample and my sample were completely different from the installed stone. Caesarstone comped the stone, TileNCounters comped the installation - and I am a very happy customer. My new stone is perfect! My tile is amazing! The workmanship is flawless. Jose and Tom are consummate professionals and I would refer them to anyone!!
Read more
Donna R.
Date: 2014-04-23 03:49:58
Great product, great design help and great installation. I have used TileNCounters twice now. First for a kitchen and three bathrooms in Mammoth after a severe flood damage and now here in town for my new house. The new house consisted of kitchen, laundry and three bathrooms. I have Ceasarstone, Quartz, Granite and tile. All look fantastic and no corners were cut during installation. After the house settled a bit there were gaps in the grout and they came back to fill them in with no hesitation. Thanks for being great to work with!
Read more
CJ S.
Date: 2013-05-27 03:38:37
A few months after having marble tiles installed by TileNCounters I noticed a few tiles started to crack and flake along the edges. This was happening with about three 10x10 wall tiles that were installed in an angle (like the corners of crown moldings that are angle/miter cut). They looked as if the blade used to miter cut the stones was not sharp enough and compromised the integrity of a few stones when they were cut (may or may not be the case to be fair). Any way, I called Jose H at TileNcounters. He promptly came to look at the tiles. No excuses, no nothing. He quickly arranged his guys to come and repair/replace the affected tiles within a week. Awesome! Jose is a standup guy and very pleasant to work with. The two guys who come to actually do the work are very friendly and know what they are doing. Definitely recommend them.
Read more
Terry C.
Date: 2012-08-22 17:31:40
So impressed with them! Originally went in only to choose materials, ended up having them do the total install as well. They helped design, stayed within budget, were very professional, workers were particular and kept job site clean and orderly! They handled and communicated all unforeseen changes well. Confirmed all aspects of the project along the way. Kept to design, timely and accurate! Very happy with results! Bathroom looks like we wanted - beautiful!! Thank you so much for a wonderful experience!
Read more
Virginia S.
Date: 2012-08-22 04:13:18
TileNCounters is a small tile shop with a large selection to choose from. They were professional and reasonably priced. I am not a decorator by any means, so I tend to get overwhelmed, but the one-on-one attention I received from Tom and Michelle was priceless! It was like i had my own interior decorators. They offered great ideas and solutions, so I was able to make sensible decisions on my kitchen and bathroom makeovers. We are very happy with the outcome and recommend TileNCounters very highly!
Read more
Valerie S.
Date: 2012-07-28 02:34:45
Michelle - I was so lucky to find you! Your selection - even though I came in knowing what I wanted was great. your prices were THE BEST and I certainly went all over from Anaheim to Ontario through the SG valley looking for materials. But between you and Tom and Jose - THE BEST CUSTOMER SERVICE!!!! Even after I bought the tile you're continued advice and support getting me through this project has been above and beyond. I'm sorry I had already contracted with someone else to do the actual installation before I met you. That will never happen again. I wouldn't even consider using anyone else for the next one. THANKS A MILLION !!
Read more
Steven T.
Date: 2012-06-18 21:49:54
Wow-- what a great place! We're doing a bathroom remodel, and had already found a contractor and sourced most of the tile, but were having a tough time finding some accent tiles in a particular color. After a morning of calling around to numerous tile shops, I connected with Michelle at TileNCounters. Michelle was more helpful than all the other places combined, even though she knew this would be a very small order. I came in, looked over samples, she called the distributors for time estimates, and we ordered the perfect tile from the perfect tile shop. Prices very reasonable. Wish we'd started here first! This is Mom & Pop store with a wide selection. I always like to promote the Mom & Pop stores-- so here's 5 stars to Michelle at TileNCounters!
Read more
Teresa H.
Date: 2012-02-17 23:20:40
Got this tile company's name from Alan at George's Showroom. Great recommendation. For a small company they have a great selection of tile. Next time I will not only buy my tile through them but will use their services as well. Michelle and Tom ("mom and pop" of the shop) were very helpful - even when working through problematic issues with another tile contractor - at no extra charge. They are my go to for tile, counters, and cabinets from here out.
Read more
Tina P.
Date: 2010-12-22 21:26:59
I cannot begin to say how happy I am with my bathroom remodel. It was a complete demo and they finished in less than 2 weeks. They were on time everyday and extremely clean. I would highly recommend to anyone who is doing a bathroom remodel.
Read more
Stephanie J.
Date: 2010-05-23 02:19:52
I cannot say enough about how happy I am with the work i have had done by Tilencounters. I had Ceaserstone counter tops done 18 months ago and we were very satisfied by the outcome. They were on time and showed up when they said they would be here. The job was done exactally when they said it would be and was a quality job. In the last two weeks I had them redo my shower in the master bath. Jose helped us design the shower, pick out tile and estimated the job within our budget.. They did a beautiful job and Jose even came out on his own time to seal the grout after they put the shower doors on. Jose is the reason I went back there for the shower, as he does what he says he will and makes sure that you are satisfied with the job. Thank you Jose and Tilencounters for making my every day more beautiful with new counters and my new shower.
Read more
Santosh O.
Date: 2018-03-16 17:01:56
The work quality was good for the bathroom. They took their time finishing the work, it took more than a month to finish a shower pan and retile the shower. And oops they forgot to include the door in the piece. 1 1/2 years later shower leaks happened that my tenant tried to fix. (They guarantee for a year) I asked them to to take a look at it and they said they would. Unfortunately they didn't follow through. Customer service issues, communications and quality issues are things that I really have an issue with. I would have paid even to have repair it. Unfortunately they didn't follow through.
Read more
Research G.
Date: 2011-12-29 10:14:24
We had them tile our bathroom and after just 2 weeks, big cracks developed in several places plus the edges aren't smooth but lumpy and in some places crumbly.
Read more
Sharon K.
Date: 2015-04-27 23:42:30
I usually just read reviews but this place was so dissatisfactory I decided to write one. The initial estimate was fine...the guy who came out was on time and knowledgeable. After I didn't hear from them for a few days in getting an actual quote, I called and as another reviewer said, the lady answering the phone was very short and curt on the phone, almost like she was annoyed with me calling. I asked if I was going to be getting a quote and she said probably within the week. Well the quote was significantly higher than another place I had previously looked into, but they did have a wider range of materials. I went in to discuss materials and plans, and the lady just seemed totally disinterested in my business. I was asking her about the different Quartz options and instead of showing me exactly where they were in the showroom, she showed me one spot and promptly sat back at her desk. I was trying to ask her about the differences and further options and she seemed completely disengaged. Mind you I was the only person in the store at this time, and being a first time homeowner and being new at this sort of thing, it would have been nice if she walked me through the process better. After making it obvious she didn't seem interested, I just left and said I would be going elsewhere to get another quote.
Read more
FAQ About Tilencounters Inc — Based on Independent Research
What materials can I order a countertop from Tilencounters Inc?
What types of spaces does Tilencounters Inc fabricate countertops for?
What shapes of kitchen countertops does Tilencounters Inc fabricate?
What countertop design styles does Tilencounters Inc most often implement in Glendale, CA?
What is the service area of Tilencounters Inc?
What types of clients does Tilencounters Inc work with?
Does Tilencounters Inc have its own countertop fabrication facility?
Does Tilencounters Inc offer any discounts on countertop fabrication in Glendale, CA?
What is the price category of Tilencounters Inc in Glendale, CA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Tilencounters Inc?
What is the fabrication and installation timeline for a countertop at Tilencounters Inc?
How long does it take Tilencounters Inc to prepare a quote for countertop fabrication and installation?
Does Tilencounters Inc offer cutouts for sinks, cooktops, or other elements?
What guarantees does Tilencounters Inc provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Tilencounters Inc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Tilencounters Inc for a Free Estimate
Choose the Way That Works Best for You!
3518 Ocean View Blvd, Glendale, CA 91208