About The Granite House — Ranked №2 Countertop Fabricator and Installer in Charlotte, NC
77.13
total score
The main rating value calculated from more than 30 indicators.
Exact value: 77.132966 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
The Granite House, founded in 2001, ranked number 2 in Charlotte, NC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included The Granite House among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
The Granite House: Total Score & Key Ratings
The Total Score of 77.13 out of 100 achieved by The Granite House in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — The Granite House has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.25 out of 5.
You can read detailed information and evaluations from our independent research of The Granite House’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact The Granite House directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about The Granite House
The family owned company has been working on the stone market of Charlotte and neighboring villages for over 5 years. The Granite House offers granite and quartz products from reliable manufacturers of stone slabs. The employees have many completed projects and provide qualified assistance to the customers in choosing the suitable option for a specific room. The company does not involve subcontractors and guarantees competitive prices for granite kitchen countertops and high quality of the products. The process of a new countertop installing usually takes 7 working days and includes the plumbing.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.9
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 96
Google
4.9
reviews: 73
YELP
5
reviews: 9
Facebook
5
reviews: 14
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.2
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.246472 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of The Granite House as Very Good.
During our research, the staff at The Granite House demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with The Granite House’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting The Granite House directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of The Granite House as Excellent.
The staff member from The Granite House who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at The Granite House may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
4.2
Experienced
Company Age
The Granite House is an experienced company, operating since 2001.
Our research revealed that The Granite House began operating in 2001, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to The Granite House directly.
Own Office
5
Has Office
Own Office
We note that The Granite House has a dedicated office.
Our research revealed that The Granite House operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting The Granite House directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that The Granite House has its own production facility.
Our research revealed that The Granite House operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting The Granite House directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
The Granite House does not offer discounts for veterans.
Based on our mystery shopper research, we found that The Granite House does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting The Granite House directly for confirmation.
Production time
5
Very Fast
Production time
We rate the production time of The Granite House as Very Fast.
Our mystery shopper research revealed that The Granite House quoted a project completion time of 6 days. This is the fastest possible time, placing them in the Very Fast category. The Granite House is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by The Granite House during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with The Granite House.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of The Granite House as Standard.
The Granite House requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by The Granite House may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from The Granite House.
Quote Time
2.3
Slow
Quote Time
We rate the quote preparation speed of The Granite House as Slow.
Our mystery shopper research showed that The Granite House took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with The Granite House in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with The Granite House.
Affordability
4.6
Low
Affordability
We rate the price level of The Granite House as Low.
Our mystery shopper research revealed that The Granite House offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $72.59 per square foot, while for Carrara Morro quartz, the price was $56.58. These prices fall into the Low category, making The Granite House an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $6054 for Calacatta Idilio quartz and $4719 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from The Granite House.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of The Granite House
Small business
Delivery
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Repair services
Service guarantee
Credit cards
Debit cards
Accepts Credit Cards
In store shopping
Countertop Installation
Plumbing
Tiling
Countertop store
Bathroom remodeler
Kitchen remodeler
Reviews about The Granite House
All (28)
Google (14)
Facebook (6)
Yelp (8)
Source:Google
Larry Buzzee
Date: 2024-12-07 01:52:21
Right from the start Francisco was outstanding. The best experience I ever with a contractor. We installed granite countertops in our kitchen at a great price. He had a wonderful crew that did a fine job. I usually don't write reviews, however, I am happy to recommend Granite House to anyone.
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Source:Google
Patricia Franks
Date: 2024-12-13 22:36:41
The Granite House did an excellent job on my kitchen upgrade. My kitchen was totally transformed to a showroom kitchen. It was amazing to watch the team work. Francisco was very efficient and extremely professional. I had a hard time making a final decision but Francisco was very patient with me. I am so glad I chose The Granite House for my upgrade. Not only does my kitchen look amazing but it was completed in a timely manner at a reasonable price. I highly recommend the Granite House for custom kitchen /bathroom design and upgrade / remodel.
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Source:Google
Pete Merrell
Date: 2024-06-02 17:20:25
Francisco and team delivered on countertop removal/replacment as well as backsplash demo and install as part of our kitchen renovation. Granite House was professional and responsive and he also made thoughtful suggestions throughout the process!
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Source:Google
Linda Lyle
Date: 2024-04-16 20:56:29
Granite House did an amazing job on new counter tops (quartz) and a subway tile backsplash, and new-farm style sink in our almost 40 year old kitchen. They were professional, neatly cleaning up and leaving my kitchen in simply beautiful shape. I smile every time I walk into the kitchen. I am over the moon happy about my "new" kitchen. I would recommend Granite House and Francisco to anyone wanting a competent, professional,.and reliable contractor.
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Source:Google
S
Date: 2025-01-05 12:10:24
The Granite House did an amazing job! Francisco and his team are proactive and professional. And their quote was well within my budget even though I selected a custom slab of granite for the kitchen!
The Granite House cut and installed the kitchen countertops (granite), all 3 bathroom countertops (quartz) and a bench in the master shower (also quartz). And when I called with questions about my new granite countertops, Francisco was quick to call me back and made an extra trip to the house to walk me thru a few items. It was the easiest part of my remodeling project!! Thank you, Granite House!
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Source:Google
Carol Shepherd
Date: 2024-01-22 17:40:05
We contacted The Granite House LLC after a referral from a friend. That was a fantastic decision!!!
The Granite House did everything for our new Kitchen Countertop Renovation. They measured, instructed us on how many slabs of stone we would need, and after we made our choice of stone, they cut the marble beautifully for us! They also made suggestions on best brands for accessories needed, and we are so happy with the choices!
The installation was done with such precision and care. The crew was very professional, pleasant to work with, and the care taken in our home while they were working was exceptional!!! The craftsmanship needed to get veining to match for different pieces is also perfect!!! We couldn’t be happier with the work they provided!!! Thanks Granite House!!!
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Source:Google
david Panyanouvong
Date: 2024-03-27 12:56:42
Reliable, fast, and extremely professional! My family and I have used Francisco and his team on three projects already. We are extremely pleased with their work and would definitely use them again. Highly recommend Granite House.
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Source:Google
Scott Breedlove
Date: 2024-02-20 13:17:55
The team at The Granite House is amazing.
Francisco was so helpful as we were choosing countertops and backsplash tiles. He offered helpful suggestions along the way and we were not disappointed.
All appointments were kept on time. Communication was excellent.
The price was very reasonable and the quality of the work is excellent.
The team works very hard and delivers as promised. They were a pleasure to have in our home as they took great care to protect floors and other areas of the house.
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Source:Google
Sarah Gromko
Date: 2023-04-05 12:38:51
Start to finish, we can not recommend the Granite House more! Anna came out quickly to handle measurements and was instrumental in helping find the right material for our project.
Francisco and his team were quick to install and meticulous with the templates and the fabrication. The install itself was genuinely stress free. They were prompt, polite, and very professional. We couldn’t be more pleased with the results. Gorgeous work!
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Source:Google
Frances Smith
Date: 2022-05-23 19:36:12
I am very pleased with the professionalism Francisco and his team displayed. Working with them has been a breath of fresh air. They take pride in their work and it shows. I would use them again and will recommend them to anyone looking for a professional team. They deliver when they say they will and will make every effort to make sure their customer is satisfied. Thank you Francisco and TheGranite House. Love my new countertops
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Source:Google
Antone Rose
Date: 2024-11-15 21:41:37
Excellent prices, work, communication, clean-up and follow up. Francisco and his team were top notch. They custom cut a top, demo'd, installed, plumed new sink, reconnected dishwasher. Very respectful of property, cleaned up, not one scratch to existing cabinets. Amazing !!! Don't get a job done without checking The Granite House.
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Source:Google
Brian Hill
Date: 2024-12-06 20:45:48
Francisco was fantastic! He was in constant contact with me thru the project. Works did a great job with the countertop and the tile work! Would definitely recommend
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Source:Google
jennifer baalaer
Date: 2024-05-22 16:22:34
We love our counters and couldn’t recommend granite house enough. They were quick, made the process so simple, and the outcome of our kitchen counters is better than I could’ve ever imagined! We love them and had the best experience with this company in the process!
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Source:Google
Jasmine Mehasseb
Date: 2024-10-08 03:45:10
Wow is all I can say. Francisco is AMAZING!!! I was undecided on what I wanted and Francisco and his team made a dream kitchen for me. I can not thank him enough. He was with us in every step of the way . I will refer all of my friends and family to him and definitely us the granite house in future projects. Thank you Francisco.
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Source:Facebook
Vanessa Barnes
recommends
Francisco and his team did an excellent job installing our counter tops. We would highly recommend The Granite House. He was very professional and easy to work with. 👍👍V. Barnes
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Source:Facebook
Anna Keith Parks
recommends
The Granite House has done 3 jobs for us. They have done an excellent job everytime! Everyone was very helpful and professional from start to finish.
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Source:Facebook
Jamie Bradley Werkman
recommends
They are the best in town and Have fair prices with quality work. Plus they are very responsive and will get the job done quickly. I highly recommend! Francesco the owner is super nice and his wife Marylynn who is in the office is very helpful. I love my new quartz in all of my baths and kitchen! Will post pictures once the rest of the baths and kitchen is complete!
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Source:Facebook
Sarah McShane
recommends
Great experience with the granite house. They were easy to communicate with, showed up on time for all of their appointments and had one of the better prices and best selections. I had them do the plumbing and fix the backsplash as-well everything is perfect.
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Source:Facebook
Patricia Reyes-Alsina
recommends
Highly recommend The Granite House! Their quality and customer service are excellent! We love our new countertop and backsplash. Will contact them again for future projects around the house!!
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Source:Facebook
Yuly V. Arenas-Rodriguez
recommends
We had a magnificent experience with Granite house. We wanted to modernize a kitchen with quality products without breaking the bank. The team at Granite House gave us great ideas to get the look we wanted and stay within budget.
I absolutely recommend this company for quality, price, integrity and commitment to customer service.
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Source:Yelp
Tony R.
Date: 2024-11-15 21:57:53
Amazing Experience! Everything went smoothly. If we had questions Francisco would say "We'll take care of that", or "we can do that" and they certainly did at an excellent price. Can't say enough about their professionalism, work ethic, and care for our property. They are a small business and it may take a few hours for them to respond but don't let that bother you. These guys are PRO !!! If you don't get a quote from them you're probably paying too much.
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Source:Yelp
R H.
Date: 2022-03-08 15:10:46
Francisco is very professional and follows through with calls and status. Works fast and does an outstanding job! He suggested ideas like s home designer would, without the extra charge! My kitchen and bathrooms look so good now! I tell all my friends about it! He is reasonably priced and had multiple choices of material to work with. Give him a call!
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Source:Yelp
Kerri B.
Date: 2022-02-11 18:24:00
The Granite House is probably one of the best companies I have experienced. Francisco the owner was on time to our appointment, measured and told us where we can go to look at slabs to pick colors. We picked 4 different granite colors we likes and within an hour those estimates were in my email. Less then a week later our granite kitchen is installed. He has been the best with communication, no one came close to his prices, and showed up on time to install. It looks amazing! He broke down the estimate to each price and we were able to take off what my husband wanted to do himself, helping us save.
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Source:Yelp
ODonna P.
Date: 2021-09-04 01:38:44
Granite House is the best! Francisco went above and beyond to make sure we were happy with the installation of our countertops, sink and faucet.
Francisco is professional, responsive and patient. I'm happy we choose this company.
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Source:Yelp
Pete L.
Date: 2021-08-03 02:12:48
They did a great job replacing our granite countertops with new granite. Francisco was always responsive, gave good suggestions, and was knowledgeable. we were able to go to his shop to discuss how we wanted the different slabs to be laid out. The crew that installed the countertops did a great job. Couldn't be more pleased.
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Source:Yelp
Bruce B.
Date: 2020-08-25 22:31:13
Francisco was excellent to work with from beginning to end. He came out and did the measurements quickly and efficiently. Their price was much more reasonable than other quotes we got. They were flexible in letting us choose the exact part of the granite slab that we wanted for our island. They are also very careful and respectful of our house when removing the old granite and installing the new granite. Our new granite looks great! This is the company you want to use for countertops!
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Source:Yelp
Samantha G.
Date: 2020-02-21 15:25:37
Cannot recommend enough! Very attentive and timely for quotes and measure. Was so happy to find an installer to do BOTH a bar cut down and counter replacement for me in my kitchen. They were very competitively priced and their timeliness could not be better. I also had them do a backsplash for me after the counters were done as I was so happy with the service. They were great at itemizing costs for me and willing to let me sub/upgrade options as I wanted (ex: sink shape/size). Do yourself a favor and hire Francisco and his team!
For reference: the bar cut down and counter install took all of 3 hrs.
Backsplash: removal of old tile/ repair and replace took 1 business day.
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Source:Yelp
Ken M.
Date: 2018-05-18 03:00:31
Have used them twice now. They are super professional. Perfect measurements, a quick install, spotless cleanup and very friendly. The price is not the lowest but it is very competitive and if it is a little extra it would be worth it. These guys are really good. Give them a try.
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Source:
FAQ About The Granite House — Based on Independent Research
What materials can I order a countertop from The Granite House?
During our independent research, we found that The Granite House offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by The Granite House’s clients in Charlotte, NC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does The Granite House fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, The Granite House is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does The Granite House fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by The Granite House, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does The Granite House most often implement in Charlotte, NC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that The Granite House successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of The Granite House?
The company’s office is located at 11525 Reames Rd suite 101 "-102, Charlotte, NC 28269, but its work is not limited to just the city of Charlotte, NC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does The Granite House work with?
Like many participants in our rating, The Granite House works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, The Granite House often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does The Granite House have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether The Granite House has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does The Granite House offer any discounts on countertop fabrication in Charlotte, NC?
According to our research, The Granite House does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, The Granite House may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of The Granite House in Charlotte, NC?
According to the assessment of our independent rating, The Granite House in Charlotte, NC falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $6054$ at a rate of $72.59$ per sq. ft., and the cost using Carrara Morro quartz was $4719$ at a rate of $56.58$ per sq. ft. These prices turned out to be among the lowest of all companies in Charlotte, NC, which allowed us to categorize The Granite House as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from The Granite House?
Yes, according to our research, The Granite House offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at The Granite House?
According to our independent research, The Granite House in Charlotte, NC offered one of the fastest fabrication and installation timelines for a stone countertop — just 6 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 6 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take The Granite House to prepare a quote for countertop fabrication and installation?
According to our research, The Granite House in Charlotte, NC prepared a project estimate within 6 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does The Granite House offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, The Granite House performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does The Granite House provide for its work?
According to our information and industry practice, The Granite House, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact The Granite House in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on The Granite House. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
11525 Reames Rd suite 101 "-102, Charlotte, NC 28269
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