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About The Granite Connection — Ranked №3 Countertop Fabricator and Installer in Myrtle Beach, SC
54.65
total score
The main rating value calculated from more than 30 indicators.
Exact value: 54.645455 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
The Granite Connection, founded in 2004, ranked number 3 in Myrtle Beach, SC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included The Granite Connection among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
The Granite Connection: Total Score & Key Ratings
The Total Score of 54.65 out of 100 achieved by The Granite Connection in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — The Granite Connection has a rating of 4 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.2 out of 5.
You can read detailed information and evaluations from our independent research of The Granite Connection’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact The Granite Connection directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about The Granite Connection
The Granite Connection Established has been manufacturing countertops for 21 years! You can choose countertops for kitchen and bathroom from granite. Experienced professionals will guarantee safety and measurement accuracy during installation. A team of workers will help you from creating your own countertop to installing it in your ideal bathroom. If you believe reviews on countertops companies on the Internet, you will make the right choice. The Granite Connection Established is the best variant for you if you look for countertops services near your address.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 20
Google
4.1
reviews: 17
YELP
3.7
reviews: 3
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.2
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.203704 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of The Granite Connection as Excellent.
Our mystery shopper research revealed that the staff at The Granite Connection provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with The Granite Connection’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting The Granite Connection directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of The Granite Connection as Excellent.
The staff member from The Granite Connection who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at The Granite Connection may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.8
Experienced
Company Age
The Granite Connection is an experienced company, operating since 2004.
Our research revealed that The Granite Connection began operating in 2004, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to The Granite Connection directly.
Own Office
5
Has Office
Own Office
We note that The Granite Connection has a dedicated office.
Our research revealed that The Granite Connection operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting The Granite Connection directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that The Granite Connection has its own production facility.
Our research revealed that The Granite Connection operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting The Granite Connection directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
The Granite Connection does not offer discounts for veterans.
Based on our mystery shopper research, we found that The Granite Connection does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting The Granite Connection directly for confirmation.
Production time
4.7
Very Fast
Production time
We rate the production time of The Granite Connection as Very Fast.
Our mystery shopper research revealed that The Granite Connection quoted a project completion time of 10 days. This is the fastest possible time, placing them in the Very Fast category. The Granite Connection is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by The Granite Connection during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with The Granite Connection.
Deposit Level
2.4
High
Deposit Level
We rate the deposit level of The Granite Connection as High.
Our research found that The Granite Connection requires a deposit of 65% of the total project cost, placing them in the High category. This may reflect the company’s confidence in their professional services and project execution. We recommend discussing the terms of payment directly with The Granite Connection.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by The Granite Connection may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from The Granite Connection.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from The Granite Connection.
Unfortunately, The Granite Connection did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, The Granite Connection remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting The Granite Connection directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from The Granite Connection.
Unfortunately, The Granite Connection did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of The Granite Connection, which is recognized in our rankings for other parameters. We recommend reaching out to The Granite Connection directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of The Granite Connection
Wheelchair accessible parking lot
Accepts Credit Cards
Wheelchair-accessible car park
Building Supplies
Granite supplier
Bathroom remodeler
Kitchen remodeler
Reviews about The Granite Connection
All (13)
Google (10)
Yelp (3)
Source:Google
David Jackson
Date: 2023-10-12 20:37:04
This place Done an Awesome Job with my Bathroom counter top and Shelf. Everyone was Friendly and jumped right on the process of measuring and in few days had it installed and drilled wholes for my Vessel sink and Faucet. Deserves more than A 5 Star. Thank you All for a Awesome Fast job👏👏👏Very Professional Company
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Source:Google
Jan Terrell
Date: 2023-06-28 00:22:51
This business is professional and beyond helpful. They answered all of my questions and offered great advice. Go see Cynthia. She helped us with our kitchen remodeling from beginning to end. Thanks Granite Connection!
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Source:Google
Melissa Eslinger
Date: 2021-07-01 10:42:49
Highly recommend Granite Connection for NMB needs. Less than one week to decide on counter material, template, and install. Great value, courtesy, and performance. I considered several fabricators and they were the best all around. Beautiful job on quartz and sink underlay.
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Source:Google
R Doran
Date: 2015-08-08 13:00:59
The work was fine but the worker that was supposed to seal the counters told us he wanted to tile the backsplashes. He gave us business cards. When we said we didn't need that he took his cards and left without sealing the granite. More than 20 calls later and this company has stood us up for months to get this resolved. Ray told us he would be there two weeks ago and no showed two days in a row after my 70 year old mother cleared all her counter space for no reason. She is on a fixed income, once the check was cashed they don't care. Do not use this company.
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Source:Google
Brenda Bragg
Date: 2023-11-18 16:13:31
BUYER BEWARE!!! Once this business has your money, you are on your own!! We have broken drawers, doors, trim missing, etc. I only received a response to my messages and texts after leaving a bad review. They did send someone out to do a few minor things. The owner himself told me if I removed my bad review he would order the parts and come back and finish. The owner made that appointment for this past Thursday and they were a no show and no one called either. The quality and customer service from The Granite Connection are absolutely horrendous!!!!!
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Source:Google
Kristine Zilonka
Date: 2024-07-03 21:14:03
The best service and work! We had them do a checkout counter for our business and it is beautiful! Highly recommend
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Source:Google
Joey Benezra
Date: 2024-07-05 14:08:25
Amazing service from start to finish!
Sandy and Ana helped with my complete kitchen remodel, the cabinet and counters came in quick and installed great. Loved the job
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Source:Google
Joe
Date: 2020-09-16 01:08:12
Fantastic granite work. Everyone is raving about how nice it is. Top is smooth. Junior the installer was awesome. Would highly recommend.
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Source:Google
Clarence Cunningham
Date: 2020-12-10 18:12:56
Used this company for countertops and tile backsplash. Countertops came out beautiful. Tile backsplash is a different story, around window frame above sink tile looks like they used scraps of tile they cut to use in other areas. Pieces are different sizes and grout line is thick in some areas and thin in other. Called several times to have this fixed. Had phone calls returned with promise of coming out to fix but they never showed. We could not recommend this company to several of our neighbors who wanted backsplashes. We ended up having to call another company to come out at the cost of $200.00 to have fix.
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Source:Google
Larisa Esmat
Date: 2020-11-22 20:57:08
Denys was very professional and knowledgeable. He Communicated throughout the process and made sure i was satisfied with the finished product. Denys helped to select best product for my kitchen and provided very useful information.
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Source:Yelp
T D.
Date: 2022-10-06 22:33:59
The team at Granite Connections is top notch. From the office to the field, they are extremely efficient. They have a large selection of granite and quartz. They do it all demo, install, electrical, plumbing and paint. Everything is coordinated for you. They arrive on time and work late. The care they take with your home is wonderful. I highly recommend them. Give them a call.
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Source:Yelp
Christella K.
Date: 2021-06-05 16:10:47
Best granite company in all of the grand strand. Great customer service and a family owned buisness. They do all the granite for us for our outdoor kitchens!!
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Source:Yelp
Peter A.
Date: 2020-08-02 00:34:06
If I could, I'd rate it ZERO stars. Do not buy from this company. I had so many issues. Granite scratch, chipped, measurements off and never polished before delivery. All Three sinks leaked. When I called to tell Robert the owner, he said he would call back. Still waiting after 4 weeks. I finally fixed it myself. I also had a guy come to my home to polish the granite that Robert refused to do. After all the aggravation and $250 extra, it's finally acceptable. You heard my story, so if you go there.....don't say you were not forewarned.
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Source:
FAQ About The Granite Connection — Based on Independent Research
What materials can I order a countertop from The Granite Connection?
During our independent research, we found that The Granite Connection offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by The Granite Connection’s clients in Myrtle Beach, SC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does The Granite Connection fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, The Granite Connection is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does The Granite Connection fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by The Granite Connection, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does The Granite Connection most often implement in Myrtle Beach, SC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that The Granite Connection successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of The Granite Connection?
The company’s office is located at 130 Jacob Ln, Myrtle Beach, SC 29579, but its work is not limited to just the city of Myrtle Beach, SC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does The Granite Connection work with?
Like many participants in our rating, The Granite Connection works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, The Granite Connection often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does The Granite Connection have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether The Granite Connection has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does The Granite Connection offer any discounts on countertop fabrication in Myrtle Beach, SC?
According to our research, The Granite Connection does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, The Granite Connection may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of The Granite Connection in Myrtle Beach, SC?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from The Granite Connection. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from The Granite Connection?
Yes, according to our research, The Granite Connection offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at The Granite Connection?
According to our independent research, The Granite Connection in Myrtle Beach, SC offered one of the fastest fabrication and installation timelines for a stone countertop — just 10 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 10 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take The Granite Connection to prepare a quote for countertop fabrication and installation?
According to our research, The Granite Connection in Myrtle Beach, SC prepared a project estimate within 10 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does The Granite Connection offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, The Granite Connection performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does The Granite Connection provide for its work?
According to our information and industry practice, The Granite Connection, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact The Granite Connection in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on The Granite Connection. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact The Granite Connection for a Free Estimate
The Granite Connection is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let The Granite Connection know that you found them through the National Ranking Countertops Contractors!