About The Countertop Guy — Ranked №7 Countertop Fabricator and Installer in West Valley City, UT
59.59
total score
The main rating value calculated from more than 30 indicators.
Exact value: 59.585111 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
The Countertop Guy, founded in 2019, ranked number 7 in West Valley City, UT in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included The Countertop Guy among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
The Countertop Guy: Total Score & Key Ratings
The Total Score of 59.59 out of 100 achieved by The Countertop Guy in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — The Countertop Guy has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.27 out of 5.
You can read detailed information and evaluations from our independent research of The Countertop Guy’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact The Countertop Guy directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about The Countertop Guy
The company produces high-quality countertops. Extensive experience and quality assurance. Delivery and installation are carried out in residential and commercial premises. The firm operates in West Valley City, Utah. The choice of high-quality material, accuracy of production and installation of products.
High-quality stone products are sold at a reasonable price. Before manufacturing, a consultation is conducted. Design approval and abacus calculation. Marble, quartz and granite countertops are manufactured on time. Masters perform works with precision to obtain a unique work of art.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.7
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 25
Google
4.7
reviews: 14
YELP
n/a
reviews: n/a
Facebook
4.6
reviews: 11
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.3
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.272222 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of The Countertop Guy as Very Good.
During our research, the staff at The Countertop Guy demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with The Countertop Guy’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting The Countertop Guy directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of The Countertop Guy as Excellent.
The staff member from The Countertop Guy who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at The Countertop Guy may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
1.8
Emerging
Company Age
The Countertop Guy is an emerging company, established in 2019.
Our research showed that The Countertop Guy began operating in 2019, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market.
Important:
This information was gathered by our mystery shopper. We recommend contacting The Countertop Guy directly to confirm the company’s age.
Own Office
5
Has Office
Own Office
We note that The Countertop Guy has a dedicated office.
Our research revealed that The Countertop Guy operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting The Countertop Guy directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that The Countertop Guy has its own production facility.
Our research revealed that The Countertop Guy operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting The Countertop Guy directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
The Countertop Guy offers discounts for veterans.
Our research revealed that The Countertop Guy provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting The Countertop Guy directly to confirm the accuracy of this data.
Production time
5
Very Fast
Production time
We rate the production time of The Countertop Guy as Very Fast.
Our mystery shopper research revealed that The Countertop Guy quoted a project completion time of 7 days. This is the fastest possible time, placing them in the Very Fast category. The Countertop Guy is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by The Countertop Guy during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with The Countertop Guy.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of The Countertop Guy as Standard.
The Countertop Guy requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by The Countertop Guy may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from The Countertop Guy.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from The Countertop Guy.
Unfortunately, The Countertop Guy did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, The Countertop Guy remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting The Countertop Guy directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from The Countertop Guy.
Unfortunately, The Countertop Guy did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of The Countertop Guy, which is recognized in our rankings for other parameters. We recommend reaching out to The Countertop Guy directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of The Countertop Guy
Small business
Delivery
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Appointment required
Credit cards
Accepts Credit Cards
Countertop Installation
Countertop store
Reviews about The Countertop Guy
All (15)
Google (9)
Facebook (6)
Source:Google
Tiff Elggren
Date: 2022-07-29 14:24:35
Claudio and his team were amazing!!! They worked around my crazy moving into a new house schedule. They finished our countertops a day early and were willing to come take out our old countertops install the new ones for us because they were early. The crew was very friendly. This is the second time we have used countertop guy and would HIGHLY recommend them!!!!
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Source:Google
Tom Holbrook
Date: 2020-08-23 18:25:23
We would like to thank Claudio at The Countertop Guy for going the extra mile on our kitchen and bathroom countertop project. His team of installers were very friendly and aimed to please. On a project like this there will always be issues and they did a great job at addressing them satisfactorily.
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Source:Google
Donna Joost
Date: 2022-06-14 02:34:37
I was so impressed with Claudio and his team. We needed to do a quick kitchen remodel in our investment property before the new tenants moved in. I contacted several companies and were given lead times of 3 to 4 weeks. I contacted The Countertop Guy on a Friday morning and countertops were installed ten days later...AMAZING!! I was not only impressed with their lead times but also their responsiveness. It's rare to find a contractor that responds to you in a timely manner. As for their quality of work, they more than met my expectations. I highly recommend The Countertop Guy!
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Source:Google
Anne Allen
Date: 2021-09-20 17:11:24
Wonderful experience working with Claudio doing my quartz and granite counters. They look fabulous! He was reasonably priced, on-time, and the result is fantastic! Will use again.
Read more
Source:Google
Ethan Annis
Date: 2021-11-24 22:11:08
Claudio and his team were prompt, precise, competitively priced, and met and exceeded my expectations in everything.
The whole process was easy. Claudio let me know he had a certain product on sale, we chose it, he measured, we scheduled an install date, he got me a good deal on the sink we needed, they installed it all with no mess and minimal disruption, I paid them, they left. Now I’m writing this review sitting at my brand new countertops.
I’d have paid 20 grand more for my house if the previous owners had done this before I bought it. It made an enormous difference. 10/10 would recommend this crew to anyone.
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Source:Google
Betsy Cline
Date: 2024-02-26 17:16:39
We purchased counters from them back in 2017. We our sink unfortunately dislodged. I called them and they were here within a few hours helped us repair it at a fair price. We absolutely recommend them!
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Source:Google
Sally Kaelin
Date: 2024-01-27 14:46:37
Claudio helped me with a granite remnant and his workers, one Luis and couple of others installed. It is beautiful and I love it. Plumbing isn’t part of installation though, but other than that they did an amazing job.
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Source:Google
Reed Larson
Date: 2024-12-16 04:23:20
We bought our countertops from Claudio. The craftsmanship is the best I could have hoped for. He even avoided putting a miter in the"L". We are overjoyed with what they did for us. And the price was very good. Thanks guys!
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Source:Google
Chrissy Walker
Date: 2019-07-19 22:37:42
Claudio and his team delivered class A service from beginning to end! We had an extremely tight deadline that they made look easy to meet. Their attention to detail is impressive. They installed a full kitchen, one bathroom vanity, and fixed a marble vanity where the corner had broken off. The marble fix was done so well that the crack nearly disappeared altogether. I am surprised and delighted with the level of service from The Countertop Guy and will return again and again! Don't hesitate to call!
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Source:Facebook
Lynn Marion
doesnt_recommend
We had our quartzite countertops installed 10-6-2021 I then texted him and asked if they had broken my bar and said they had not,but it has been clearly broke and glued. We immediately contacted Mr. Castro to have him come out and look at it to determine the best way to proceed. He denied it was broken even though I sent him photos and he refused to come to the house and look at it. We have had a couple of other professionals check it out and they agree that it was broken and poorly glued back together.Mr. Castro to this date will not even give us the courtesy of coming to our house and working with us to fix the problem.
I would not recommend this guy or his company.
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Source:Facebook
Chrissy Walker
recommends
Claudio and his team delivered class A service from beginning to end! We had an extremely tight deadline that they made look easy to meet. Their attention to detail is impressive. They installed a full kitchen, one bathroom vanity, and fixed a marble vanity where the corner had broken off. The marble fix was done so well that the crack nearly disappeared altogether. I am surprised and delighted with the level of service from The Countertop Guy and will return again and again! Don't hesitate to call!
Read more
Source:Facebook
Susan Glasmann
recommends
Excellent work. Very responsive and completes jobs quickly.
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Source:Facebook
Krista Alletto
recommends
The team just installed our new kitchen countertop and we are so happy with the result! It looks beautiful! They had the best prices I could find (by far) and did quality work.
Read more
Source:Facebook
Rosa Maria Organista
recommends
Profesionalismo! Rapidez y Buen Precio!
Gracias Countertop Guy :)
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Source:Facebook
Nick Barila
recommends
customer service is superior they are very professional, knowledgeable, timely, honest and friendly they backup their work and the product they install they will help you with the entire process I had a defective quartz countertop that became noticeable 3 three weeks after installation they took care of the situation with the wholesaler with no additional charge for the issue and removal and installation for my new granite counter top this ordeal took 2 months always helpful and friendly with the situation. *** unheard-of ***
the counter top installation of course was perfect
they deserve a ten I will refer them
thank you
nick barila
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Source:
FAQ About The Countertop Guy — Based on Independent Research
What materials can I order a countertop from The Countertop Guy?
During our independent research, we found that The Countertop Guy offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by The Countertop Guy’s clients in West Valley City, UT for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does The Countertop Guy fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, The Countertop Guy is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does The Countertop Guy fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by The Countertop Guy, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does The Countertop Guy most often implement in West Valley City, UT?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that The Countertop Guy successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of The Countertop Guy?
The company’s office is located at 2236 3270 W STE 3, West Valley City, UT 84119, but its work is not limited to just the city of West Valley City, UT. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does The Countertop Guy work with?
Like many participants in our rating, The Countertop Guy works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, The Countertop Guy often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does The Countertop Guy have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether The Countertop Guy has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does The Countertop Guy offer any discounts on countertop fabrication in West Valley City, UT?
Yes, based on the results of our research, The Countertop Guy offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of The Countertop Guy in West Valley City, UT?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from The Countertop Guy. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from The Countertop Guy?
Yes, according to our research, The Countertop Guy offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at The Countertop Guy?
According to our independent research, The Countertop Guy in West Valley City, UT offered one of the fastest fabrication and installation timelines for a stone countertop — just 7 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 7 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take The Countertop Guy to prepare a quote for countertop fabrication and installation?
According to our research, The Countertop Guy in West Valley City, UT prepared a project estimate within 7 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does The Countertop Guy offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, The Countertop Guy performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does The Countertop Guy provide for its work?
According to our information and industry practice, The Countertop Guy, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact The Countertop Guy in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on The Countertop Guy. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
The Countertop Guy is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let The Countertop Guy know that you found them through the National Ranking Countertops Contractors!