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Huntsville, AL City Rating: We have identified this city as the primary city for this contractor.

Surface World, Inc.

since 2013

Examples of works performed by Surface World, Inc.

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About Surface World, Inc. — Ranked №6 Countertop Fabricator and Installer in Huntsville, AL

64.57

total score

The main rating value calculated from more than 30 indicators.
Exact value: 64.573728 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Surface World, Inc., founded in 2013, ranked number 6 in Huntsville, AL in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Surface World, Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Surface World, Inc.: Total Score & Key Ratings

The Total Score of 64.57 out of 100 achieved by Surface World, Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Surface World, Inc. has a rating of 4.1 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.6 out of 5.

You can read detailed information and evaluations from our independent research of Surface World, Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Surface World, Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Surface World, Inc.

The company has been offering products and services in the Huntsville and northern Alabama market for several years. Surface World works with homeowners, construction firms and anyone who plan to install new countertops in kitchens and bathrooms or change the flooring. Countertop materials include granite, marble and quartz, while floors are available in a wide range of woods and tiles. Customers can visit the spacious showroom, granite yard and the contemporary manufacturing workshop. In the fabrication of countertops, the company uses the newest computer technologies of processing, cutting and polishing.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.6

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.595865 out of 5.
criteria: 10

Staff friendliness

5

Excellent

Staff Expertise

5

Excellent

Company Age

2.6

Established

Own Office

5

Has Office

Own Production

0

No Data

Veterans Discount

5

Yes

Production time

5

Very Fast

Deposit Level

3

Standard

Quote Time

2.5

Average

Affordability

3.8

Below Average

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Surface World, Inc.

Small business

Delivery

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Service guarantee

Credit cards

Debit cards

In store shopping

Countertop store

Bathroom remodeler

Flooring contractor

Granite supplier

Home improvement store

Interior designer

Kitchen remodeler

Marble contractor

Marble supplier

Stone supplier

Reviews about Surface World, Inc.

All (12)

Google (8)

Yelp (4)

Source: icon-google Google
avatar

Chuck McCormack

Date: 2024-01-02 14:14:48

A very knowledgeable staff helped us with our choice. The pricing is unbeatable, anywhere. 10 days after we signed a contract, a very professional crew installed the tops and they were a perfect fit. The one joint they had to have is virtually undetectable. I highly recommend.

Source: icon-google Google
avatar

Amy McCool

Date: 2022-09-26 20:51:20

Surface World did an amazing job installing our quartz!! Thank you for the wonderful job your team did in our home! We love the quartz and Eric took my fireplace surround picture and made it come to life!! I met the installer and he asked me questions I didn’t really know the answers to so I told him to do it the way he thought it would look best. It turned out better than I could have imagined. Also in love with our island in the broadway black velvet quartz…the velvet finish was worth the wait!

Source: icon-google Google
avatar

Carly Lee

Date: 2023-07-19 17:19:52

We had a great experience with Surface World from start to finish. I will definitely recommend them in the future. Kristian was fantastic telling us our options and pros/cons of various materials. When measurements were done we were given more options to make our kitchen completely our own. Johann and his team were fabulous at the day of install & everything’s looks super!

Source: icon-google Google
avatar

Peg McNaughton

Date: 2022-02-10 17:24:15

We just bought a marble top for our new kitchen buffet from Surface World. The staff in the store were very knowledgeable and helpful. The tech came to the house within days to make the measurements and offered very good advice. The piece was completed and installed within a week! We are so pleased, that we are going to get out new countertops from them when we remodel the kitchen later this year. I highly recommend Surface World!

Source: icon-google Google
avatar

S

Date: 2023-10-10 11:22:03

Struggling to put in nice countertops, give Surface world a call. Put in granite countertops for about 1900 for about 35sqft , that included the sink and 4” backsplash.

Source: icon-google Google
avatar

Modern Property

Date: 2023-06-14 12:28:02

Surface World did another fantastic job! They worked with our tough timeline of trying to measure and install in less than a week to get our rental ready for the next renters. We really appreciate them working so hard to get us installed as quickly as possible. Thank you Surface World team. I will continue to recommend Surface World to everyone looking for countertops.

Source: icon-google Google
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Stephenie Johnston

Date: 2023-01-21 20:15:45

I can’t say enough great things about them. They were not only the fastest place I got a quote from for granite but also able to deal with our uneven walls and unique issues from our 70’s mid century modern house we were remodeling better than anyone else we talked to. Amazing job and I will always recommend them to anyone looking for new countertops.

Source: icon-google Google
avatar

Cory Clark

Date: 2023-12-17 14:47:32

Be very careful dealing with this company. They tried to increase the price we had agreed to by 50% a couple of days before the install date. We discussed the job, a replacement of a small vanity counter top, preferred color, their abundance of remnant slabs in said color, and the minimum price of $600. I told them that if they could get the job done for the $600 I was in, at that point we had a verbal agreement. I was asked to come in to select the remnant and make a deposit. I made a deposit and then at this time they sent me the paperwork invoice that came in at $7XX.xx. I was initially going to eat the increase cost just to get the job done and I did appreciate how quickly they were going to be able to get it done. Then at the end of day on a Friday before a schedule M/T install they called and demanded that I pay an additional fee of $150 to have them remove the existing counter and toss in their dumpster. However, ‘I should be thankful because they would normally charge $250’. At this point the scam was obvious. Classic contractor scam. We had agreed to $600 and as they added fees we were approaching $900, a 50% increase in the original price. Never be unwilling to walk away, that’s exactly what these scams depend on.

Source: icon-google Yelp
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Mindy W.

Date: 2021-11-08 20:06:49

Surface World was wonderful in every way. I picked the Granite - they never pushed - but were prompt, courteous, and professional. The installers were flawless - nothing went wrong. This is not my first granite kitchen - but Surface World will be the only place I go for all future granite, flooring, etc.

Source: icon-google Yelp
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Barbara C.

Date: 2021-07-09 16:15:37

We purchased a new stove and had to have a portion of our granite countertop cut out in order to accommodate the new design of the stove. We were at a loss about a company to contact to make the necessary changes, but our neighbor recommended Surface World. We were very nervous about how the modification would look, but Caesar and Allen (from Surface World) came in and reassured us that they knew just what to do. They measured precisely, cut out the granite, and sanded the remaining countertop. It was perfectly done, and we are extremely pleased with the finished product! We have recommended this company to others and will definitely use Surface World again should the need arise.

Source: icon-google Yelp
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Susan I.

Date: 2023-05-17 22:06:20

We picked one slab for our 3 bathroom renovations. Instead they used 2 different slabs therefore our bathrooms were different. The owner quickly said they would fix it but according to a sales girl they squeezed us in a week later and put us last on the list to cause us to wait until 6:00 pm to get it fixed. (The owner went on vacation) This caused problems with the plumber giving it wait time before plumbing it. The thing that hurts my feelings is that they didn't care to get us fixed fast when it was their carelessness that caused the problem. Will not use them when I renovate my kitchen.

Source: icon-google Yelp
avatar

C J.

Date: 2020-01-15 03:17:25

Do NOT use this business! They are very unprofessional and are ill informed on practices regarding installation these materials. I ordered a very expensive piece of Marble. It arrived at my home with broken into at multiple places! When I told the owners about what had happened, they didn't seem concerned but said "Just see if the installers can fix it...and I told you that could happen." What kind of business doesn't take responsibility for their product while in route? Furthermore, they didn't want to replace the piece with a new one. Installers did NOT travel with the piece secured as it should have been. It's no wonder it cracked. This business is a disgrace and will rip you off!

FAQ About Surface World, Inc. — Based on Independent Research

What materials can I order a countertop from Surface World, Inc.?

What types of spaces does Surface World, Inc. fabricate countertops for?

What shapes of kitchen countertops does Surface World, Inc. fabricate?

What countertop design styles does Surface World, Inc. most often implement in Huntsville, AL?

What is the service area of Surface World, Inc.?

What types of clients does Surface World, Inc. work with?

Does Surface World, Inc. have its own countertop fabrication facility?

Does Surface World, Inc. offer any discounts on countertop fabrication in Huntsville, AL?

What is the price category of Surface World, Inc. in Huntsville, AL?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Surface World, Inc.?

What is the fabrication and installation timeline for a countertop at Surface World, Inc.?

How long does it take Surface World, Inc. to prepare a quote for countertop fabrication and installation?

Does Surface World, Inc. offer cutouts for sinks, cooktops, or other elements?

What guarantees does Surface World, Inc. provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Surface World, Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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