About Surface Setters, Inc. — Ranked №4 Countertop Fabricator and Installer in Savannah, GA
68.53
total score
The main rating value calculated from more than 30 indicators.
Exact value: 68.5258 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Surface Setters, Inc., founded in 2012, ranked number 4 in Savannah, GA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Surface Setters, Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Surface Setters, Inc.: Total Score & Key Ratings
The Total Score of 68.53 out of 100 achieved by Surface Setters, Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Surface Setters, Inc. has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.47 out of 5.
You can read detailed information and evaluations from our independent research of Surface Setters, Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Surface Setters, Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Surface Setters, Inc.
Surface Setters, Inc. has been providing services for 10 years. Its owner Jill Hanu has 15 years of experience in the industry. Experienced workers install countertops from natural stone in Richmond Hill, GA. They make as commercial installation as residential installation. This family business fabricates granite, marble and quartz countertops. Managers of Surface Setters, Inc. can create a project, which you can estimate before paying. According to customers’ feedback the cost of countertops is average in the market. Customers’ trust and satisfaction are the most important things for Surface Setters, Inc.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 40
Google
5
reviews: 20
YELP
n/a
reviews: n/a
Facebook
5
reviews: 20
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.5
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.472421 out of 5.
criteria: 10
Staff friendliness
1
Poor
Staff friendliness
We rate the staff friendliness of Surface Setters, Inc. as Poor.
Based on our mystery shopper research, the staff at Surface Setters, Inc. showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category.
Important:
Our rating is based on the personal experience of our mystery shopper with Surface Setters, Inc.’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Surface Setters, Inc. directly to better understand their approach to customer service.
Staff Expertise
3
Good
Staff Expertise
We rate the staff expertise of Surface Setters, Inc. as Good.
The staff member from Surface Setters, Inc. who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Surface Setters, Inc. may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
2.7
Established
Company Age
Surface Setters, Inc. is an established company, operating since 2012.
According to our research, Surface Setters, Inc. has been in business since 2012, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Surface Setters, Inc. directly to confirm the accuracy of the details.
Own Office
5
Has Office
Own Office
We note that Surface Setters, Inc. has a dedicated office.
Our research revealed that Surface Setters, Inc. operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Surface Setters, Inc. directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Surface Setters, Inc. has its own production facility.
Our research revealed that Surface Setters, Inc. operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Surface Setters, Inc. directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Surface Setters, Inc. offers discounts for veterans.
Our research revealed that Surface Setters, Inc. provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Surface Setters, Inc. directly to confirm the accuracy of this data.
Production time
1
Very Slow
Production time
We rate the production time of Surface Setters, Inc. as Very Slow.
Our research revealed that Surface Setters, Inc. quoted a project completion time of 40 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Surface Setters, Inc. before starting a project.
Important:
Our evaluation is based on information provided by Surface Setters, Inc. during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Surface Setters, Inc..
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Surface Setters, Inc. as Standard.
Surface Setters, Inc. requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Surface Setters, Inc. may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Surface Setters, Inc..
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Surface Setters, Inc. as Very Fast.
Our mystery shopper research revealed that Surface Setters, Inc. prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Surface Setters, Inc. is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Surface Setters, Inc..
Affordability
4.5
Low
Affordability
We rate the price level of Surface Setters, Inc. as Low.
Our mystery shopper research revealed that Surface Setters, Inc. offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $82.6 per square foot, while for Carrara Morro quartz, the price was $71.61. These prices fall into the Low category, making Surface Setters, Inc. an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $6889 for Calacatta Idilio quartz and $5972 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Surface Setters, Inc..
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Surface Setters, Inc.
Small business
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Repair services
Service guarantee
Credit cards
Debit cards
Countertop store
Reviews about Surface Setters, Inc.
All (14)
Google (10)
Facebook (4)
Source:Google
Tomasz Karaszewski
Date: 2024-12-12 16:50:35
Great service and quick turn around! A week after my deposit I had my countertops installed. Couldn’t be more happier with the entire team! Thank you so much!
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Source:Google
Carin Blom
Date: 2023-05-18 18:08:53
Highly recommend! Super easy to work with, we got to go see our countertops in full slabs at the distributor. The installers helped answer questions we had about finishing our island. Everyone was so helpful!
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Source:Google
Nick Grant
Date: 2020-04-29 12:42:26
We would highly recommend working with Surface Setters for your kitchen/bath countertop work. It was a positive experience from beginning to end. Their communication was great throughout the whole project. The installers did a great job and even made sure the backsplashes were flush with the walls instead of leaving a huge gap. Their attention to detail is awesome! Thanks Jill, Hanu and team for doing such great job on our countertops. We Love Them!
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Source:Google
Lindsay
Date: 2023-11-16 21:29:31
Highly recommend! They did an incredible job with our kitchen, bathrooms and shower. The owners as well as installers were so pleasant to deal with. We couldn’t be more pleased! Thank you!
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Source:Google
Mathew Rice
Date: 2022-06-30 21:30:03
Doing a renovation is never easy or fun. That being said this was easiest part we had thanks to the great people at Surface setters! We were a smaller job and they made us feel just as important as a huge remodel. Seamless through the process from choosing a product to install. Thanks so much!
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Source:Google
Codi Graham
Date: 2023-12-28 22:13:02
Building a home can be very stressful, but surface setters made our countertop experience so easy and pleasant. Jillian Badenhorst is extremely professional, patient, and knowledgeable. She was by my side through the entire process. Their entire staff did an amazing job when it came to out installation and attention to detail. 4 years later we are still in love with all of our countertops and have not have one single problem. 10/10 recommend for the highest quality in countertops.
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Source:Google
Luke Culleny
Date: 2023-05-19 17:55:49
If I had to sum up Surface Setter's work into one word it would be Masterful. Every aspect of working with this family owned company has been a joy and the finish product turned out better than we could have every imagined! We started the journey of replacing our old and dated Formica countertops by meeting with Jill at Surface Setters. She gave us a list of their vendors and suggested materials. We decided to look into Quartz and visited the vendor Cosmos. We found several slabs that we liked and requested pricing on. Jill worked with us to get basic dimensions and generate a quote.
We settled on Calacatta Santa as our material and scheduled for official measurements. Hanu came out to our home and measured our entire kitchen using a high-tech laser measuring machine which created a map of our whole kitchen. A few weeks later the team showed up to install our counters and we were blown away with the attention to detail! It was clear that the Surface Setters team spent time painstakingly planning out every cut and transition. They were able to blend the minimal seams and align the veining to where you can't even tell they are there. The whole install team was fantastic and friendly, they were detail oriented when it came to caulking and securing the backsplashes.
The final product turned out so beautiful, my wife and I couldn't be happier! There is a reason why Surface Setters stays so busy and their work speaks for itself. If you are looking to any type of stone work installed in your home, look no further this is who you want! Thanks again for everything and renewing our home!
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Source:Google
Tom Joyner
Date: 2023-04-28 21:53:39
EVERY aspect of the process to get new Quartz Countertops in my townhome was perfect! In this day and time, Everyone of these folks did exactly as they said they would do! Best price!, Best office personnel, Best Installers. Thank You, Surface Setters!
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Source:Google
Horne Family
Date: 2021-01-11 21:35:01
You cannot go wrong with Surface Setters, where you'll experience great service and outstanding craftsmanship at a competitive price. As a general contractor, I've used them for six projects and each and every time Hanu, Jill and the team deliver exceptional results on time and to budget. Their attention to detail and customer focus truly set them apart.
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Source:Google
Dee Dee Sharron
Date: 2022-02-08 21:09:14
We've been struggling to remodel our kitchen for over a year now and have had some very difficult experiences. What a relief it was to find Surface Setters. They were prompt and professional, always returned our calls, were extremely helpful with advice and were pleasant to deal with. Not only that, but our countertops were done just like we asked and they look amazing. I highly recommend Surface Setters!
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Source:Facebook
Rebecca Sue Wayman
recommends
Amazing customer service, very professional, and they do amazing work!! I don't hesitate to recommend Surface Setters to anyone!!
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Source:Facebook
Terry Sykes Terry
recommends
Such a great experience from the minute I called and spoke with Jill. My son and daughter in law love their new quartz tops . I highly recommend Surface Setters for your new countertops.
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Source:Facebook
Teresa Orvin
recommends
From the very first call to the finished installation it was complete satisfaction! Nothing but 1st class customer service, timely responses, going over and beyond to help. A wonderful experience. Would HIGHLY recommend Surface Setters!!!!!
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Source:Facebook
Amy Draper Darley
recommends
Surface Setters has amazing customer service and super quick to install! We love our countertop!
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Source:
FAQ About Surface Setters, Inc. — Based on Independent Research
What materials can I order a countertop from Surface Setters, Inc.?
During our independent research, we found that Surface Setters, Inc. offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Surface Setters, Inc.’s clients in Savannah, GA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Surface Setters, Inc. fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Surface Setters, Inc. is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Surface Setters, Inc. fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Surface Setters, Inc., which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Surface Setters, Inc. most often implement in Savannah, GA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Surface Setters, Inc. successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Surface Setters, Inc.?
The company’s office is located at 19 Bryce Industrial Dr, Savannah, GA 31405, but its work is not limited to just the city of Savannah, GA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Surface Setters, Inc. work with?
Like many participants in our rating, Surface Setters, Inc. works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Surface Setters, Inc. often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Surface Setters, Inc. have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Surface Setters, Inc. has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Surface Setters, Inc. offer any discounts on countertop fabrication in Savannah, GA?
Yes, based on the results of our research, Surface Setters, Inc. offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Surface Setters, Inc. in Savannah, GA?
According to the assessment of our independent rating, Surface Setters, Inc. in Savannah, GA falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $6889$ at a rate of $82.6$ per sq. ft., and the cost using Carrara Morro quartz was $5972$ at a rate of $71.61$ per sq. ft. These prices turned out to be among the lowest of all companies in Savannah, GA, which allowed us to categorize Surface Setters, Inc. as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Surface Setters, Inc.?
Yes, according to our research, Surface Setters, Inc. offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Surface Setters, Inc.?
According to the results of our independent research, Surface Setters, Inc. from Savannah, GA quoted a turnaround time of 40 business days for the fabrication and installation of a stone countertop. Acting as a mystery shopper, our analyst contacted the company with a request to produce and install a 83.4 sq. ft. stone countertop. A company representative stated that the project could be fully completed in 40 business days, which allowed us to classify the company as one with a long turnaround time.
It’s important to note that the timeframe provided to our mystery shopper may differ from what you’ll be quoted, as turnaround time depends on many factors — including the complexity of the project, the material selected, and the company’s current workload. We recommend confirming the actual timeframe directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Surface Setters, Inc. to prepare a quote for countertop fabrication and installation?
According to our research, Surface Setters, Inc. in Savannah, GA prepared the project estimate within 40 days. After a phone conversation, our mystery shopper sent a quote request to the company representative, based on a completed 83.4-square-foot countertop project, and received a detailed estimate for the fabrication and installation. This turnaround time allowed us to classify the company in the category with a very slow quote preparation speed.
Please note that estimate preparation times may vary depending on the company’s current workload, the complexity of your project, and the selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and clarify the current turnaround time.
Does Surface Setters, Inc. offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Surface Setters, Inc. performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Surface Setters, Inc. provide for its work?
According to our information and industry practice, Surface Setters, Inc., like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Surface Setters, Inc. in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Surface Setters, Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Surface Setters, Inc. is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Surface Setters, Inc. know that you found them through the National Ranking Countertops Contractors!