Surface Masters
since 1994
Examples of works performed by Surface Masters
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About Surface Masters — Ranked №2 Countertop Fabricator and Installer in Fairfield, CA
total score
Exact value: 66.408266 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Surface Masters, founded in 1994, ranked number 2 in Fairfield, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Surface Masters among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Surface Masters: Total Score & Key Ratings
The Total Score of 66.41 out of 100 achieved by Surface Masters in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Surface Masters has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.5 out of 5.
You can read detailed information and evaluations from our independent research of Surface Masters’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Surface Masters directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Surface Masters
The company was founded in 1994, and ever since then, it has offered clients high-quality goods and countertop services. They have many countertop options for any project and budget, whether you're a huge contractor working on a commercial project or a retired couple on a fixed income. Among the many countertop materials the team works with granite, engineered quartz, marble, and soapstone. They can provide you with advice on unique goods and specialty materials. They are dedicated fabricators who pay close attention to every detail, resulting in stunning countertops.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 14
YELP
reviews: 19
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Surface Masters
Small business
Wheelchair accessible entrance
Service guarantee
Credit cards
Debit cards
NFC mobile payments
Accepts Credit Cards
Street Parking
Private Lot Parking
Dogs Allowed
Open to All
Bike Parking
Kitchen & Bath
General Contractors
Countertop Installation
Countertop store
Reviews about Surface Masters
All (27)
Google (8)
Yelp (19)
Jennifer Locke
Date: 2022-05-19 22:12:21
Guy and his team are the best! You get what you pay for, so make sure you go with the professionals. I love my kitchen!
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Steve
Date: 2023-01-31 06:33:01
Great people Work there
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Barry Urbach
Date: 2018-05-03 21:09:49
Anna was most helpful and professional in all our interactions. It’s a pleasure to do business locally. We are very excited to begin working with Surface Masters team of professionals.
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Grey Skold
Date: 2021-08-31 06:49:28
Very professional, very informative designers in the shop, reasonable prices, and the best part: local!
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c c (Baking Mom)
Date: 2019-10-09 01:13:20
Really great place to get your counter tops done, amazing employees
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jose gomes
Date: 2023-04-10 22:57:19
My experience was very good. We were welcomed and helped right away. Our project is small, but after a short discussion and very helpful questions, we had a good idea of we needed. It took us a short while to select about four samples to take home. I recommend Surface Masters, their very good at what they do.
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Ken Jeffers
Date: 2021-12-26 23:41:48
Great bunch of knowledgeable people.
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John Anderson
Date: 2022-08-17 20:45:46
Andrew was exceptionally helpful. Took time to thoroughly explain things.
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Cecily D.
Date: 2023-06-06 04:03:50
Beautiful work fabricating kitchen and bathroom countertops. And they were extremely kind in making sure it got delivered on a tight schedule. Definitely professional!
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Karen S.
Date: 2022-10-03 20:04:48
We recently remodeled our kitchen and chose Surface Masters. We selected a quartz from them and it was recently installed. The process from design to installation was great. The staff is very friendly, professional and timely. I would highly recommend Surface Masters, great service and workmanship!
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Jennifer L.
Date: 2022-05-19 16:37:42
Guy and his team are the best! Don't be fooled by lower priced companies. They were so responsive, professional and friendly. I had a group coming to the house and they worked around my schedule and I love my new kitchen counters.
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Jason G.
Date: 2022-03-23 03:42:10
My wife and I wanted to update our fireplace hearth before our new gas fireplace insert arrived. After talking to other friends and reading several 5 reviews, I decided to reach out to Surface Masters. I knew I was in good hands when I drove to their Napa office and was welcomed in by Andrew and his assistant. They were so very welcoming! I explained what I wanted and gave them my measurements of my old brick hearth. Andrew entered the measurements in his computer and I had the estimate in my hands before leaving. The entire process was smooth. They came out to my house, took fine measurements, and built my hearth, then their install guys, Cesar and Marco arrived with the new hearth and all supplies/ materials. Both Cesar and Marco really care about their craftsmanship and it shows! They are very meticulous and fine detailed in every aspect of their craftsmanship! Their final completion turned out beautiful and my wife and I couldn't be happier! This was no simple job and I would hire Surface Masters again in a heartbeat! If you are looking for the best company in the bay area, look no further, you will be a happy customer! Thank you very much Andrew and all staff that helped create our beautiful new fireplace hearth!
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Leslie B.
Date: 2021-09-02 19:58:31
Surface masters is the consument pro. There staff in the office and those who installed are exactly who we want to work with. I would highly recommend Surface Masters.
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Dan S.
Date: 2018-12-20 19:19:21
They did a great job. Everything was very timely, end they were very easy to work with. Also they found a way to make our small counter work with some material that they already had in stock, so that saved us about $1,000. I am very glad that I used Surface Masters!
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Kurt P.
Date: 2018-11-13 20:59:28
Total professional experience from the casual walk-in browse to our completed kitchen surface update. Office staff are friendly and extremely knowledgeable about products and processes to give u a real idea about what to expect. Demo teams know what they're doing! Ours was a surface upgrade only and the team was able to get the old tile off and new plywood down without damaging our cabinets. Install was super slick and the results are perfect. These guys are the best.
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Barry U.
Date: 2018-05-03 21:11:53
Anna was most helpful and professional in all our interactions. It's a pleasure to do business locally. We are very excited to begin working with Surface Masters team of professionals.
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Mar H.
Date: 2017-11-01 19:30:07
Highly Recommend! They were great from start to finish for our kitchen remodel. Anna and Carolyn in the showroom assisted us. They are friendly, knowledgeable and helpful. They really know their selection of products and guided us in making our choice. Quotes were provided quickly and accurately and they did their best to work with our schedule and timeline. Guy (the owner) came out to do the measurements...he is so friendly and personable. And when it came time for the installation, those men were also top notch! It all went smoothly and we are very pleased with SurfaceMasters AND our new kitchen surfaces.
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Jennifer T H.
Date: 2016-06-10 19:28:51
These guys are the best in the biz. Everyone we dealt with was professional and true craftsmen. Guy is a super nice guy and we could tell he went above and beyond for us. Highly recommended!
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Andrea R.
Date: 2016-03-02 19:04:31
I don't really care about using locals (typically), like a lot of people, unless they're great! I'll pay the extra, for the service. We had our countertops installed by Surface Masters (who did them at our previous house too), and it was totally worth it! I didn't bother getting any other bids because I trust Guy Williams (owner). What a stand up person he is! He and his guys did a fabulous job, but there was a problem with my sink. I wasn't thrilled with how it turned out (partially my own fault I guess). Anyway, he made it better! They spent more than a day making it "right"! They were totally professional, and courteous. They also cleaned up after themselves. The kitchen was cleaner than when they started! I couldn't more highly recommend any company!
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Penny A.
Date: 2016-01-29 19:00:01
I had to cancel the service I requested because I realized that I didn't need it after all. But I give this review for absolute fantastic follow-up regarding price, setting up the appointment. Really great people.
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Rich O.
Date: 2015-08-24 17:00:43
Like Ron T., I would rate Surface Masters 10 Stars if available. After replacing the old floor covering and repainting the walls, the cracked and stained laminate kitchen counter top stuck out like a sore thumb. We needed a new counter top badly, and wanted to keep it period correct, not some grey cold slab. The results are perfect! The courteous workers and office staff knew just what was needed, and delivered on time, and the results looked better than I could have ever dreamed of. Guy even made us two new cutting boards to complete the transformation.
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Ron T.
Date: 2015-01-10 03:02:21
I wish I could give 10 Stars!!! We started our kitchen remodel, picked out our kitchen cabinets our sink our flooring but were having a difficult time narrowing down the counter tops! After having Surface Masters giving us no less than 5 different quotes on 5 different materials; they were incredibly patient!! We finally decided on Cherry Butcher Block. The counter top they put together for us is nothing short of amazing. Under mount sink, miter'd joints that are flawless. Every surface, every edge sanded perfectly. Installation was quick and professional. And they even made us a beautiful cutting board with some of the remnants!! If we ever need counter tops again, we won't go anywhere else!!
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michele l.
Date: 2013-02-14 19:38:34
Surface Masters is the best. What a great team - Guy, Chuck and Gary do a quality job and make sure the customer is happy. Great price for the job. Highly recommended.
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Jim K.
Date: 2011-09-24 21:18:23
It doesn't get any better than Surface Masters!! Very helpful in the planning stages, really on top of things in ordering the material ahead of the time needed, called and showed up a day early and beautiful workmanship and attention to detail!!
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Bill H.
Date: 2011-06-23 02:06:43
Guy and his boys at Surface Masters did a wonderful job installing our new granite in our remodeled kitchen. Completed the job right on schedule and right on budget. Because of their care, we were able to squeeze out a bar-top counter out of the 4 slabs we had bought. This ended up saving us big bucks.
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Sylvia V.
Date: 2016-05-23 18:50:18
Unfortunately they installed my granite kitchen top with a crack in it. Guy (the owner) was well aware of it and installed it anyway. He lied to us and then said he would compensate me for the error. He never did. Told me to put a soap dispenser over the crack....... Thanks Guy, really pleased with your wonderful customer service. It's okay though, we never paid him the $3,500 we still owed him. I told him to take me to court. We never did hear back from him and we sold the house a year later. BAD NEWS!
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Marilynn C.
Date: 2016-04-14 18:01:37
I would love to give them a chance, but I've gone there 3 times and could not find a parking place!
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FAQ About Surface Masters — Based on Independent Research
What materials can I order a countertop from Surface Masters?
What types of spaces does Surface Masters fabricate countertops for?
What shapes of kitchen countertops does Surface Masters fabricate?
What countertop design styles does Surface Masters most often implement in Fairfield, CA?
What is the service area of Surface Masters?
What types of clients does Surface Masters work with?
Does Surface Masters have its own countertop fabrication facility?
Does Surface Masters offer any discounts on countertop fabrication in Fairfield, CA?
What is the price category of Surface Masters in Fairfield, CA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Surface Masters?
What is the fabrication and installation timeline for a countertop at Surface Masters?
How long does it take Surface Masters to prepare a quote for countertop fabrication and installation?
Does Surface Masters offer cutouts for sinks, cooktops, or other elements?
What guarantees does Surface Masters provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Surface Masters. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Surface Masters for a Free Estimate
Choose the Way That Works Best for You!
595 Soscol Ave, Napa, CA 94559