Now on our site — Yelp reviews directly in contractor profiles!
We’ve added real Yelp user reviews for over 1,400 companies. Finding the right contractor just got even easier.
About StoneHouse Granite & Marble — Ranked №4 Countertop Fabricator and Installer in El Paso, TX
47.63
total score
The main rating value calculated from more than 30 indicators.
Exact value: 47.630909 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
StoneHouse Granite & Marble, founded in 2003, ranked number 4 in El Paso, TX in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included StoneHouse Granite & Marble among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
StoneHouse Granite & Marble: Total Score & Key Ratings
The Total Score of 47.63 out of 100 achieved by StoneHouse Granite & Marble in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — StoneHouse Granite & Marble has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.75 out of 5.
You can read detailed information and evaluations from our independent research of StoneHouse Granite & Marble’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact StoneHouse Granite & Marble directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about StoneHouse Granite & Marble
StoneHouse Granite & Marble is an experienced manufacturer of stone slabs for countertop production. The experience of over 20 years (since 2003 on the market) contributes to the high quality of fabricated bath and kitchen countertops. The brand is a place where employees can design and fabricate the countertop of your dream. Hundreds of slabs are stored in an owned warehouse. Clients express their ideas, and designers consult on matching solutions for their interiors. The producer manufactures furniture for domestic and business sites. The range of services embraces all duties from templating and slab selection up to mounting.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.5
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 8
Google
4.5
reviews: 8
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
2.7
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.748148 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of StoneHouse Granite & Marble as Very Good.
During our research, the staff at StoneHouse Granite & Marble demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with StoneHouse Granite & Marble’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting StoneHouse Granite & Marble directly to better understand their approach to customer service.
Staff Expertise
3
Good
Staff Expertise
We rate the staff expertise of StoneHouse Granite & Marble as Good.
The staff member from StoneHouse Granite & Marble who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at StoneHouse Granite & Marble may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.9
Experienced
Company Age
StoneHouse Granite & Marble is an experienced company, operating since 2003.
Our research revealed that StoneHouse Granite & Marble began operating in 2003, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to StoneHouse Granite & Marble directly.
Own Office
5
Has Office
Own Office
We note that StoneHouse Granite & Marble has a dedicated office.
Our research revealed that StoneHouse Granite & Marble operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting StoneHouse Granite & Marble directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that StoneHouse Granite & Marble has its own production facility.
Our research revealed that StoneHouse Granite & Marble operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting StoneHouse Granite & Marble directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
StoneHouse Granite & Marble does not offer discounts for veterans.
Based on our mystery shopper research, we found that StoneHouse Granite & Marble does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting StoneHouse Granite & Marble directly for confirmation.
Production time
4
Fast
Production time
We rate the production time of StoneHouse Granite & Marble as Fast.
According to our research, StoneHouse Granite & Marble quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by StoneHouse Granite & Marble during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with StoneHouse Granite & Marble.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of StoneHouse Granite & Marble as Standard.
StoneHouse Granite & Marble requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by StoneHouse Granite & Marble may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from StoneHouse Granite & Marble.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from StoneHouse Granite & Marble.
Unfortunately, StoneHouse Granite & Marble did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, StoneHouse Granite & Marble remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting StoneHouse Granite & Marble directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from StoneHouse Granite & Marble.
Unfortunately, StoneHouse Granite & Marble did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of StoneHouse Granite & Marble, which is recognized in our rankings for other parameters. We recommend reaching out to StoneHouse Granite & Marble directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of StoneHouse Granite & Marble
Wheelchair accessible parking lot
Marble contractor
Reviews about StoneHouse Granite & Marble
All (3)
Google (3)
Source:Google
Suky Espinoza
Date: 2022-09-09 01:45:05
Mr Ubaldo, is a very nice person. Very helpful and shows you around his business so you can see how quartz is cut.
Read more
Source:Google
Sandy McDonald
Date: 2023-12-18 17:42:06
Had my cabinets done by Mr. Ulbaldo and they were done beautifully at a reasonable price. Very happy with their job.
Read more
Source:Google
Diana Reyes
Date: 2024-09-11 12:49:47
F&a woodwork is related to the owner of this company,it was the wife of f and a that took me to stone house we started off wanting black what we thought was quartz which is what the wife told us, but realized it was too dark and expensive .she then showed us their lead expensive and she saying it was quartz and it was also small peace they had . Cost was 380 with sink so we went with it .upon installation per the guys from stonehouse she didn't give them the right measurements so and they had to make cuts that did not look good and they used white caulk ..I was going to be made to wait over a month for a new top because they had bigger projects to finish.it wasn't till everything was completed thati telling sed I overpaid them 50 dollars 430 instead of the 280 the wife quoted. They refuse to reimburse me
Read more
Source:
FAQ About StoneHouse Granite & Marble — Based on Independent Research
What materials can I order a countertop from StoneHouse Granite & Marble?
During our independent research, we found that StoneHouse Granite & Marble offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by StoneHouse Granite & Marble’s clients in El Paso, TX for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does StoneHouse Granite & Marble fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, StoneHouse Granite & Marble is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does StoneHouse Granite & Marble fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by StoneHouse Granite & Marble, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does StoneHouse Granite & Marble most often implement in El Paso, TX?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that StoneHouse Granite & Marble successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of StoneHouse Granite & Marble?
The company’s office is located at 9840 Carnegie Ave, El Paso, TX 79925, but its work is not limited to just the city of El Paso, TX. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does StoneHouse Granite & Marble work with?
Like many participants in our rating, StoneHouse Granite & Marble works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, StoneHouse Granite & Marble often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does StoneHouse Granite & Marble have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether StoneHouse Granite & Marble has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does StoneHouse Granite & Marble offer any discounts on countertop fabrication in El Paso, TX?
According to our research, StoneHouse Granite & Marble does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, StoneHouse Granite & Marble may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of StoneHouse Granite & Marble in El Paso, TX?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from StoneHouse Granite & Marble. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from StoneHouse Granite & Marble?
Yes, according to our research, StoneHouse Granite & Marble offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at StoneHouse Granite & Marble?
According to the results of our independent research, StoneHouse Granite & Marble in El Paso, TX offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take StoneHouse Granite & Marble to prepare a quote for countertop fabrication and installation?
According to our research, StoneHouse Granite & Marble in El Paso, TX prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does StoneHouse Granite & Marble offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, StoneHouse Granite & Marble performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does StoneHouse Granite & Marble provide for its work?
According to our information and industry practice, StoneHouse Granite & Marble, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact StoneHouse Granite & Marble in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on StoneHouse Granite & Marble. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact StoneHouse Granite & Marble for a Free Estimate
StoneHouse Granite & Marble is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let StoneHouse Granite & Marble know that you found them through the National Ranking Countertops Contractors!