About Stone Rox — Ranked №2 Countertop Fabricator and Installer in Fort Mill, SC
64.24
total score
The main rating value calculated from more than 30 indicators.
Exact value: 64.235018 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Stone Rox, founded in 2004, ranked number 2 in Fort Mill, SC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Stone Rox among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Stone Rox: Total Score & Key Ratings
The Total Score of 64.24 out of 100 achieved by Stone Rox in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Stone Rox has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.49 out of 5.
You can read detailed information and evaluations from our independent research of Stone Rox’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Stone Rox directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Stone Rox
Stone Rox operates in Fort Mill, SC and provides designs, products and project management to complete your needs. You will receive an individual approach and high standards of quality. The company fabricates countertops for kitchen, bathroom and also makes vanity countertops for your interior and fireplaces. It installs countertops which are not only of high-quality materials but also comfortable for using. Countertops can be made from quartz, granite or marble. Stone Rox has been cooperating only with natural materials for 20 years. Stone Rox knows all customers needs and tries to satisfy all requests.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 11
Google
5
reviews: 10
YELP
5
reviews: 1
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.5
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.494237 out of 5.
criteria: 10
Staff friendliness
1
Poor
Staff friendliness
We rate the staff friendliness of Stone Rox as Poor.
Based on our mystery shopper research, the staff at Stone Rox showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category.
Important:
Our rating is based on the personal experience of our mystery shopper with Stone Rox’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Stone Rox directly to better understand their approach to customer service.
Staff Expertise
3
Good
Staff Expertise
We rate the staff expertise of Stone Rox as Good.
The staff member from Stone Rox who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Stone Rox may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.8
Experienced
Company Age
Stone Rox is an experienced company, operating since 2004.
Our research revealed that Stone Rox began operating in 2004, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Stone Rox directly.
Own Office
5
Has Office
Own Office
We note that Stone Rox has a dedicated office.
Our research revealed that Stone Rox operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Stone Rox directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Stone Rox has its own production facility.
Our research revealed that Stone Rox operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Stone Rox directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Stone Rox does not offer discounts for veterans.
Based on our mystery shopper research, we found that Stone Rox does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Stone Rox directly for confirmation.
Production time
5
Very Fast
Production time
We rate the production time of Stone Rox as Very Fast.
Our mystery shopper research revealed that Stone Rox quoted a project completion time of 7 days. This is the fastest possible time, placing them in the Very Fast category. Stone Rox is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by Stone Rox during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Stone Rox.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Stone Rox as Standard.
Stone Rox requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Stone Rox may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Stone Rox.
Quote Time
1
Very Slow
Quote Time
We rate the quote preparation speed of Stone Rox as Very Slow.
Our research revealed that Stone Rox provided a quote with significant delays. This performance places them in the Very Slow category. We recommend discussing quote preparation timelines with Stone Rox in advance to avoid misunderstandings.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Stone Rox.
Affordability
4.5
Low
Affordability
We rate the price level of Stone Rox as Low.
Our mystery shopper research revealed that Stone Rox offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $70.17 per square foot, while for Carrara Morro quartz, the price was $65.07. These prices fall into the Low category, making Stone Rox an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $5852 for Calacatta Idilio quartz and $5427 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Stone Rox.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Stone Rox
Wheelchair accessible parking lot
Open to All
Countertop Installation
Granite supplier
Reviews about Stone Rox
All (11)
Google (10)
Yelp (1)
Source:Google
Veronica Pinch-Bazemore
Date: 2022-06-21 00:50:53
Simply the best! They helped us to find exactly what we have been looking for! Their communication is top notch, pricing fair, they keep their word and they do the job right! The are a family owned business and they truly care about their clients. 5+ stars!!
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Source:Google
John Fox
Date: 2024-02-21 23:38:38
Having been in the home construction business for over 40yrs I know a good sub contractor when I see one
There people are the best
you can use.
Since they put in my new tops I have had them back to polish out our marble bath and cut a top to allow a different cooktop.
Each job was done to perfection.
These guys are the greatest
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Source:Google
Charlotte Berry
Date: 2024-11-01 13:39:14
We have recently updated our kitchen, and Stone Rox completely transformed our countertops and backsplash. They explained and implemented every step of the process and updated us as they worked. We interacted with Roxanne and four other professionals who measured and installed the materials. Each of them was professional and courteous the entire time. I highly recommend their work.
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Source:Google
Jared Bush
Date: 2020-11-05 17:35:39
I cannot say enough good things about this company. I walked in on a whim one morning as I workout near their location. I was greeted with friendly smiles to talk me through my project. That was followed by a phone and a meeting with Owner to talk through the project and price out work. They came in lower than their competitors for higher quality quartz and they were able to do the contracting work as well. Peter, the owner came the next say to do all the measurements. We were then on the schedule the following week to have the work completed. Peter, and his crew Dylan and Mike, were extremely polite, friendly and professional! They came in Monday to so the contracting work and then Tuesday completed the entire job! Two days to complete everything! They also left the area really clean and very little mess to clean factoring the work that was involved. Peter is a perfectionist, which trickles down through the team and they make sure everything looks great, and if you are not happy with anything they will be back to make it right. We could not be more happy with the work and finished product from Peter and his team!
Top Notch across the board and I would recommend them to anybody looking to update their Kitchen or Bathrooms.
You will not be disappointed!!!
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Source:Google
Karen Cruz
Date: 2023-11-22 18:14:18
It was great working with Stone Rox. Roxanna was a pleasure to work with. Communication was great and the employees doing the work showed on the date scheduled and on time. If you are looking to replace your counter tops, I would definitely recommend using Stone Rox. A+ company.
Read more
Source:Google
Kurt Gowder
Date: 2024-09-24 20:11:34
We recently had Stone Rox install granite countertops in our outdoor kitchen, and we couldn’t be more impressed with the results. Our project came with its own set of challenges, including working with an uneven surface, but their team handled everything with remarkable expertise. They carefully crafted cutouts for our sink and grill, and the mitered edges were done to perfection. The attention to detail and craftsmanship truly made everything come together beautifully. Stone Rox exceeded our expectations, and we highly recommend them to anyone looking for high-quality countertop installations.
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Source:Google
Bob Hille
Date: 2024-05-13 13:33:49
We had a soapstone kitchen counter that had pulled away from the wall. I found Stone Rox on Yelp, emailed and then sent along pics for an estimate. We were scheduled within a week, and the repairs (shimming, leveling/re-gluing seams, caulking) were done in a morning at a great price ($275). We would highly recommend Stone Rox for anyone who needs counter repairs done.
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Source:Google
T Smith
Date: 2021-03-12 20:19:37
I was recommended to call Stone Rox by my neighbor. Called them up and scheduled a time to stop by to look at samples that week. Peter, the owner, follow up with the work that was done. Very professional, I am glad my neighbor gave me their number.
Read more
Source:Google
Bruce Sexton
Date: 2021-04-26 20:55:39
We are extremely pleased with our new Quartz countertop and backsplash installed by Stone Rox. Peter and his crew were very professiobal, courteous and did an excellent job. We would highly recommend them to anyone looking for an excellent company for your kitchen or bath upgrade.
Read more
Source:Google
Kellie Dearden
Date: 2024-05-07 14:45:19
I had several seams in my granite that separated and shifted. They were like this when we moved in so we had Stone-rox come and repair. They were professional, quick and very reasonable. They did amazing work. Looks fantastic. So happy with the results and would recommend them to everyone local!
Read more
Source:Yelp
Matthew S.
Date: 2022-02-24 17:58:30
I had multiple ring stains on my quartz countertop in my master bathroom. I found Stone Rox on Yelp and asked for their help. They promptly responded and we set up a time. I really didn't think the stains would come out. But Stone Rox's team got them out! Amazing work. Professional and kind. Will use their services again!
Read more
Source:
FAQ About Stone Rox — Based on Independent Research
What materials can I order a countertop from Stone Rox?
During our independent research, we found that Stone Rox offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Stone Rox’s clients in Fort Mill, SC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Stone Rox fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Stone Rox is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Stone Rox fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Stone Rox, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Stone Rox most often implement in Fort Mill, SC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Stone Rox successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Stone Rox?
The company’s office is located at 430 Marvin Rd, Fort Mill, SC 29707, but its work is not limited to just the city of Fort Mill, SC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Stone Rox work with?
Like many participants in our rating, Stone Rox works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Stone Rox often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Stone Rox have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Stone Rox has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Stone Rox offer any discounts on countertop fabrication in Fort Mill, SC?
According to our research, Stone Rox does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Stone Rox may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Stone Rox in Fort Mill, SC?
According to the assessment of our independent rating, Stone Rox in Fort Mill, SC falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $5852$ at a rate of $70.17$ per sq. ft., and the cost using Carrara Morro quartz was $5427$ at a rate of $65.07$ per sq. ft. These prices turned out to be among the lowest of all companies in Fort Mill, SC, which allowed us to categorize Stone Rox as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Stone Rox?
Yes, according to our research, Stone Rox offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Stone Rox?
According to our independent research, Stone Rox in Fort Mill, SC offered one of the fastest fabrication and installation timelines for a stone countertop — just 7 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 7 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Stone Rox to prepare a quote for countertop fabrication and installation?
According to our research, Stone Rox in Fort Mill, SC prepared a project estimate within 7 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does Stone Rox offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Stone Rox performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Stone Rox provide for its work?
According to our information and industry practice, Stone Rox, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Stone Rox in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Stone Rox. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Stone Rox is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Stone Rox know that you found them through the National Ranking Countertops Contractors!