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About Stone Galleria — Ranked №2 Countertop Fabricator and Installer in Memphis, TN
71.77
total score
The main rating value calculated from more than 30 indicators.
Exact value: 71.765438 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Stone Galleria, founded in 2017, ranked number 2 in Memphis, TN in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Stone Galleria among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Stone Galleria: Total Score & Key Ratings
The Total Score of 71.77 out of 100 achieved by Stone Galleria in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Stone Galleria has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.06 out of 5.
You can read detailed information and evaluations from our independent research of Stone Galleria’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Stone Galleria directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Stone Galleria
Stone Galleria manufactures and installs countertops from different quartz. The company is proud of experienced installers, high quality of service and competitive prices. We know it from customers’ reviews in social networks and statistics of sales. The company is the largest fabricator inventory in the US. Comparing cost of new countertops you will learn that Stone Galleria is one of the best choice. If you need only one countertop or if you are a professional builder and need a dozen of countertops, Stone Galleria will meet your needs anyway. The company serves the Midsouth, located in Memphis, TN.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.9
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 35
Google
5
reviews: 28
YELP
1
reviews: 1
Facebook
5
reviews: 6
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.062434 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Stone Galleria as Very Good.
During our research, the staff at Stone Galleria demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Stone Galleria’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Stone Galleria directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Stone Galleria as Excellent.
The staff member from Stone Galleria who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Stone Galleria may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
2.1
Emerging
Company Age
Stone Galleria is an emerging company, established in 2017.
Our research showed that Stone Galleria began operating in 2017, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market.
Important:
This information was gathered by our mystery shopper. We recommend contacting Stone Galleria directly to confirm the company’s age.
Own Office
5
Has Office
Own Office
We note that Stone Galleria has a dedicated office.
Our research revealed that Stone Galleria operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Stone Galleria directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Stone Galleria has its own production facility.
Our research revealed that Stone Galleria operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Stone Galleria directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Stone Galleria does not offer discounts for veterans.
Based on our mystery shopper research, we found that Stone Galleria does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Stone Galleria directly for confirmation.
Production time
4
Fast
Production time
We rate the production time of Stone Galleria as Fast.
According to our research, Stone Galleria quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Stone Galleria during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Stone Galleria.
Deposit Level
2
High
Deposit Level
We rate the deposit level of Stone Galleria as High.
Our research found that Stone Galleria requires a deposit of 75% of the total project cost, placing them in the High category. This may reflect the company’s confidence in their professional services and project execution. We recommend discussing the terms of payment directly with Stone Galleria.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Stone Galleria may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Stone Galleria.
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Stone Galleria as Very Fast.
Our mystery shopper research revealed that Stone Galleria prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Stone Galleria is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Stone Galleria.
Affordability
3.4
Average
Affordability
We rate the price level of Stone Galleria as Average.
Our mystery shopper evaluation found that Stone Galleria quoted a price of $125.42 per square foot for Calacatta Idilio quartz and $105.52 for Carrara Morro quartz.
The total price for the finished and installed product measuring 83.4 square feet was $10460 for Calacatta Idilio quartz and $8800 for Carrara Morro quartz.
These prices are categorized as Average, representing a balanced and standard cost compared to other contractors in the area.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Stone Galleria.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Stone Galleria
Identifies as women-owned
Small business
Delivery
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Repair services
Service guarantee
LGBTQ+ friendly
Checks
Credit cards
Debit cards
Wheelchair-accessible entrance
Wheelchair-accessible parking lot
In store shopping
Countertop store
Cabinet store
Reviews about Stone Galleria
All (15)
Google (8)
Facebook (6)
Yelp (1)
Source:Google
Mary Lynn Howell
Date: 2023-04-20 16:54:57
We have had the best experience with Stone Galleria! Kimberly was extremely helpful and patient. The turn around time was only 10 DAYS from the time we visited initially to the day of installation. They also have a great selection. Highly recommend!
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Source:Google
Shelby Crosby
Date: 2021-01-13 19:30:20
I had a wonderful experience with Stone Galleria! Whitney was helpful and so easy to work with. My countertops are beautiful! Thanks, Stone Galleria!
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Source:Google
Jennifer Williams
Date: 2021-01-13 20:42:42
Stone Galleria has been wonderful to work with. Whether I am renovating a house myself or have a client that is they work with all levels of knowledge. They are quick, accurate and competitive in pricing and selections.
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Source:Google
David Pryor (Dave)
Date: 2021-10-30 08:48:31
Great selection, friendly staff. The install at Living Health Day Spa was perfect.
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Source:Google
Bob Wenner
Date: 2020-04-14 17:53:20
Whitney and the team at Stone Galleria did a wonderful job installing new counter tops in our bathrooms. Quick turnaround from measurements to install
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Source:Google
Tammy Mosier
Date: 2024-06-15 00:04:29
I can’t say enough good things about these guys!! My only regret is I’m terrible with names and can’t remember my sales girls name!! I was not an easy customer. I needed the work down yesterday !! I wanted my recipes after hours !! The list goes on! Extremely exceptional service ! The best ever !! Remember when companies cared about customers !! My daughter used them and had the same experience!! They drove an hour outside of Memphis for hers . My counter tops look amazing !!!! Thank you guys
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Source:Google
Patty Everitt
Date: 2024-02-23 17:14:46
This is the 2nd time to work with Kimberly and Stone Galleria, love my Quartz countertop!!
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Source:Google
Lisa Corley
Date: 2019-07-12 01:09:05
I just had granite countertops installed and I would definitely use them again. Eric was great and they did a fantastic job and beautiful work. I am 100% or more pleased. The plumber that came to install the faucet & complete the plumbing stated, it was a fantastic job and he had seen many granite installs & this was as close to perfect as it can get. The plumber was also pleased with the under mount sink work and commented it was mounted exceedingly well. I highly recommend Stone Galleria.
Read more
Source:Facebook
Susan Lee Szeto
recommends
Very professional and helpful! I’m getting countertops installed next week!
Read more
Source:Facebook
Carter Caugh
recommends
Great experience. Eric was great. We love our new quartz countertops. I highly recommend them.
Read more
Source:Facebook
Matthew Scott
recommends
They did a amazing job. The whole experience was amazing from picking the granite out to the install. The installers were amazing and did a awesome job.
Read more
Source:Facebook
Wanda Sherwood Sheffield
recommends
They just installed our granite countertops yesterday and we are so in love with them. Eric So is the guy who came to measure and he is great! He kept in contact with me during the process. If you don’t see your favorite stone at their business, he will send you to the wholesale store so you will have a huge selection!! They are great too! You can’t go wrong with Stone Galleria!! We have our cabinet doors ordered in case you’re wondering.
Read more
Source:Facebook
Abby Ford
recommends
Yesterday we had granite installed by stone galleria. They did an excellent job and our granite is beautiful. We were very pleased with the quality of the granite, the great price and the amazing service. Communication was always great and they did the work very fast. We will def be using this company again and recommend to everyone!
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Source:Facebook
Molly Davis Williams
recommends
You guys are awesome!! Thanks for everything! Y’all did an amazing job!
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Source:Yelp
Patrick G.
Date: 2016-08-13 20:18:40
Well, I would love to be able to rate this place, but they are closed. Everything you see, including the sign on the front door says they are open Saturday's 10-6... But guess what.... They are closed. Not sure if it's permanent or not, but come on people.... You are in the busiest retail part of town... Glad I wasted my time.
Read more
Source:
FAQ About Stone Galleria — Based on Independent Research
What materials can I order a countertop from Stone Galleria?
During our independent research, we found that Stone Galleria offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Stone Galleria’s clients in Memphis, TN for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Stone Galleria fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Stone Galleria is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Stone Galleria fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Stone Galleria, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Stone Galleria most often implement in Memphis, TN?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Stone Galleria successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Stone Galleria?
The company’s office is located at 3345 1 Pl, Memphis, TN 38116, but its work is not limited to just the city of Memphis, TN. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Stone Galleria work with?
Like many participants in our rating, Stone Galleria works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Stone Galleria often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Stone Galleria have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Stone Galleria has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Stone Galleria offer any discounts on countertop fabrication in Memphis, TN?
According to our research, Stone Galleria does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Stone Galleria may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Stone Galleria in Memphis, TN?
According to the assessment of our independent rating, Stone Galleria in Memphis, TN falls into the category of contractors with a mid-range price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $10460$ at a rate of $125.42$ per sq. ft., and the cost using Carrara Morro quartz was $8800$ at a rate of $105.52$ per sq. ft. These values fell within the city-wide market average, which allowed us to classify Stone Galleria as a company with a moderate pricing policy.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Stone Galleria?
Yes, according to our research, Stone Galleria offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Stone Galleria?
According to the results of our independent research, Stone Galleria in Memphis, TN offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Stone Galleria to prepare a quote for countertop fabrication and installation?
According to our research, Stone Galleria in Memphis, TN prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Stone Galleria offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Stone Galleria performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Stone Galleria provide for its work?
According to our information and industry practice, Stone Galleria, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Stone Galleria in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Stone Galleria. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Stone Galleria is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Stone Galleria know that you found them through the National Ranking Countertops Contractors!