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Ontario, CA City Rating: We have identified this city as the primary city for this contractor.

Stone Depot

since 1996

Examples of works performed by Stone Depot

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About Stone Depot — Ranked №2 Countertop Fabricator and Installer in Ontario, CA

67.98

total score

The main rating value calculated from more than 30 indicators.
Exact value: 67.981339 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Stone Depot, founded in 1996, ranked number 2 in Ontario, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Stone Depot among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Stone Depot: Total Score & Key Ratings

The Total Score of 67.98 out of 100 achieved by Stone Depot in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Stone Depot has a rating of 3.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.01 out of 5.

You can read detailed information and evaluations from our independent research of Stone Depot’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Stone Depot directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Stone Depot

They specialize in providing the public with access to wholesale pricing and selection on countertops. The firm's 10000 square foot showroom is stocked with a wide range of remodeling materials including marble and granite countertops, cabinetry, vanities, shower surroundings and more. When you work with Stone Depot, you can rest assured that the final product will be one of a kind. They use a CNC machine which provides the most accurate measurements. They cut slabs, manufacture, clean, and polish the countertops in their facility before delivering them to their customers.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

4

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.014059 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

4

Very Good

Company Age

4.9

Legacy

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

1

None

Production time

4

Fast

Deposit Level

3.8

Low

Quote Time

2.3

Slow

Affordability

4.5

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Stone Depot

Delivery

In-store shopping

Wheelchair accessible entrance

Wheelchair accessible parking lot

Service guarantee

Checks

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible

Accepts Credit Cards

Street Parking

Private Lot Parking

Dogs Allowed

Latinx-owned

Open to All

Bike Parking

In store shopping

Countertop Installation

Kitchen & Bath

Cabinetry

Countertop store

Granite supplier

Wholesaler

Reviews about Stone Depot

All (18)

Google (8)

Yelp (10)

Source: icon-google Google
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Long Ma

Date: 2024-03-27 05:02:50

Good product and service

Source: icon-google Google
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Carlos 392

Date: 2023-11-01 16:37:09

Friendly staff and seems to be well manage!

Source: icon-google Google
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JASPER HE

Date: 2023-11-01 16:18:25

great customer service

Source: icon-google Google
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Esther Rivera

Date: 2022-01-14 22:48:58

Picked a beautiful counter top for my kitchen remodel. Great service.

Source: icon-google Google
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Michael Shin

Date: 2022-05-20 22:01:53

Great place for Quartz counters and slabs. Good quality, diverse selection, good prices. B was very helpful

Source: icon-google Google
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Andy Rudd

Date: 2023-12-02 22:37:49

Great selection and price .

Source: icon-google Google
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Christine Kwappenberg

Date: 2022-07-30 21:00:54

Don’t waste your time here. Just drove 45 minutes to come here because we thought it had good reviews. We walked in and the guy at the front didn’t even look up or greet us, we had to ask where to go and he barely answered us. Then we walked past about 10 workers hanging out in the break room and walked in the back to take a look at their inventory. After walking around for about 15 minutes with absolutely no help, we decided we would go try our luck somewhere else. They obviously didn’t need or care to have any business today.

Source: icon-google Google
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amira garcia

Date: 2023-05-07 04:16:20

SCAMMERS! BE AWARE! They charge a different price to the contractors versus if you walk in. They charged almost triple price for the same materials and same quantity. When I called them out on it, they had nothing to say and kept on making excuses. They are FULL SCAMMERS. There are much better countertop and cabinet stores in the city of industry. DO NOT GO HERE. THEY WILL SCAM YOU OF YOUR HARD EARNED MONEY. Quality is always garbage! Much better places elsewhere with better prices, service and quality!

Source: icon-google Yelp
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Taila G.

Date: 2023-09-07 06:23:49

Very good amount of quartz with good pricing! Very nice customer service. I will shop there again.

Source: icon-google Yelp
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Stephanie D.

Date: 2023-07-29 15:16:56

This place is fantastic if you are looking for white quartz! They have an abundance of it! I walked in as a public person buying a slab of quartz with no contractor and they were able to sell it to me. I picked which one I wanted and they let me look through the stack of slabs to pick the one I wanted and loaded it into my trailer. Everyone was extremely nice and really helpful. I also got a square sink to go with my bathroom remodel. Will for sure be back with any more remodels!

Source: icon-google Yelp
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Bryan B.

Date: 2023-07-10 22:09:17

I had a great experience working with the guys over at Stone Depot. They were informative and helpful with any questions that I had. I would definitely recommend them to any homeowner looking to replace their countertops.

Source: icon-google Yelp
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Felix A.

Date: 2019-07-29 15:54:16

I was referred to this location by my installer. They are a new business but are very friendly. Carlos was amazing to work with. I walked in a little before closing and he was willing to wait for my wife to show up to see the product. He walked us through the warehouse showing us all the quartz tops that he had that matched our liking. We ended getting our counters, sink and faucet there, prices were great and the service was top quality. Highly recommend.

Source: icon-google Yelp
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Cristina P.

Date: 2021-09-06 01:48:48

Variety of options available, especially for Calacatta quartz. Quick and easy service. Staff was friendly and helpful.

Source: icon-google Yelp
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Jim L.

Date: 2021-04-20 23:01:18

I went to Home Depot to get a quote.  They wanted $50 up front before a firm quote. I got upset and found this store on Yelp. Visited the warehouse and talked to B (that's what they called him), got a pretty good deal with better quality product. I'm elated. Thumbs up for this business.

Source: icon-google Yelp
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Christopher B.

Date: 2025-01-15 05:34:24

Bee Hu is very forgetful and does not communicate well with his staff or contractors he hires. Installers don't speak enough English to understand. We met him at stone depot when looking for countertops. We spoke to him for 20 minutes about not wanting a seam in our counter. We would have needed to purchase a slab. He talked us into getting 2 prefab tops and said they we put the seam on the far side of the kitchen and would not be noticeable. They put the seam in the middle of our kitchen. Thanks Bee.

Source: icon-google Yelp
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Doglover 4.

Date: 2024-10-10 17:12:52

I would love to know who the owner is. I would be interested in knowing if they know one of their employees talks to their customers. The company won't go very far with poor customer service. Management get on top of this now, or unfortunately, you will suffer the consequences.

Source: icon-google Yelp
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Jony R.

Date: 2023-05-07 04:16:53

SCAMMERS! BE AWARE! They charge a different price to the contractors versus if you walk in. They charged almost triple price for the same materials and same quantity. When I called them out on it, they had nothing to say and kept on making excuses. They are FULL SCAMMERS. There are much better countertop and cabinet stores in the city of industry. DO NOT GO HERE. THEY WILL SCAM YOU OF YOUR HARD EARNED MONEY. Quality is always garbage! Much better places elsewhere with better prices, service and quality!

Source: icon-google Yelp
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P A.

Date: 2021-04-07 21:54:06

BE WARNED!!!!My credit card information was stolen by someone at this store. Sure they have nice stone but that's not worth the headache of trying to fix all the charges they placed on my account. I used a credit card that I use only once or twice a year and literally one day after using it at this company someone went on a shopping spree with my account number. Whoever it is sure loves PlayStation.

FAQ About Stone Depot — Based on Independent Research

What materials can I order a countertop from Stone Depot?

What types of spaces does Stone Depot fabricate countertops for?

What shapes of kitchen countertops does Stone Depot fabricate?

What countertop design styles does Stone Depot most often implement in Ontario, CA?

What is the service area of Stone Depot?

What types of clients does Stone Depot work with?

Does Stone Depot have its own countertop fabrication facility?

Does Stone Depot offer any discounts on countertop fabrication in Ontario, CA?

What is the price category of Stone Depot in Ontario, CA?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Stone Depot?

What is the fabrication and installation timeline for a countertop at Stone Depot?

How long does it take Stone Depot to prepare a quote for countertop fabrication and installation?

Does Stone Depot offer cutouts for sinks, cooktops, or other elements?

What guarantees does Stone Depot provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Stone Depot. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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