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About Southern Rock Countertops — Ranked №2 Countertop Fabricator and Installer in Rock Hill, SC
53.6
total score
The main rating value calculated from more than 30 indicators.
Exact value: 53.597778 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Southern Rock Countertops, founded in 2008, ranked number 2 in Rock Hill, SC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Southern Rock Countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Southern Rock Countertops: Total Score & Key Ratings
The Total Score of 53.6 out of 100 achieved by Southern Rock Countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Southern Rock Countertops has a rating of 4.1 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.01 out of 5.
You can read detailed information and evaluations from our independent research of Southern Rock Countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Southern Rock Countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Southern Rock Countertops
Southern Rock Countertops fabricates countertops for kitchen, bathroom and also make vanity countertops for your interior in the Rock Hill, SC area. Countertops can be made from quartz, granite and marble. Southern Rock Countertops cooperates only with natural materials. The company supplies countertops for commercial and residential orders. Southern Rock Countertops will help you to understand what countertop is stylish for your design. You will be able to have a consultation with a skilled manager, who familiarize you with prices, available materials and shapes.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.1
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 14
Google
4.1
reviews: 14
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.007407 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Southern Rock Countertops as Very Good.
During our research, the staff at Southern Rock Countertops demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Southern Rock Countertops’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Southern Rock Countertops directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of Southern Rock Countertops as Very Good.
The staff member from Southern Rock Countertops who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Southern Rock Countertops may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.3
Established
Company Age
Southern Rock Countertops is an established company, operating since 2008.
According to our research, Southern Rock Countertops has been in business since 2008, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Southern Rock Countertops directly to confirm the accuracy of the details.
Own Office
5
Has Office
Own Office
We note that Southern Rock Countertops has a dedicated office.
Our research revealed that Southern Rock Countertops operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Southern Rock Countertops directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Southern Rock Countertops has its own production facility.
Our research revealed that Southern Rock Countertops operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Southern Rock Countertops directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Southern Rock Countertops offers discounts for veterans.
Our research revealed that Southern Rock Countertops provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Southern Rock Countertops directly to confirm the accuracy of this data.
Production time
4
Fast
Production time
We rate the production time of Southern Rock Countertops as Fast.
According to our research, Southern Rock Countertops quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Southern Rock Countertops during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Southern Rock Countertops.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Southern Rock Countertops as Standard.
Southern Rock Countertops requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Southern Rock Countertops may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Southern Rock Countertops.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Southern Rock Countertops.
Unfortunately, Southern Rock Countertops did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Southern Rock Countertops remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Southern Rock Countertops directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Southern Rock Countertops.
Unfortunately, Southern Rock Countertops did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Southern Rock Countertops, which is recognized in our rankings for other parameters. We recommend reaching out to Southern Rock Countertops directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Southern Rock Countertops
Small business
Onsite services
Wheelchair accessible parking lot
Credit cards
Repair services
In store shopping
Countertop store
Reviews about Southern Rock Countertops
All (8)
Google (8)
Source:Google
Kelly Barrett
Date: 2023-02-14 22:57:54
I love my countertops! I first heard of Chuck while shopping for granite by another customer. I called him as soon as I left the granite store. He came out that same week and discussed with me my expectations and he took measurements. The following week Steve came out and did the templates. After that Chuck called me to the shop to go over my slabs and how I wanted my templates. A few days later they were installed! Jake, Kyle and Chris installed my countertops in just under 2 hours! They were very professional and answered all my questions. I have 1 seam at the sink that you can barely see. This was my first time buying countertops and I am very glad I went with Southern Rock! The whole process took about 2 weeks.
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Source:Google
Lauren Pierce
Date: 2022-05-26 19:56:05
I called this company to give me a quote for quartz counter tops. He didn't show up for the appointment we had last Thursday so he came at 7:30 am the following day. He has never provided the quote and will not return any phone calls.
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Source:Google
Tyler Gregory
Date: 2020-06-05 18:04:11
Few months over due on our review, but we stopped by the shop one day to talk with someone about shower shelves and a shower curb. They helped us pick out what we were looking for and had it made within a few days. They even dropped it off at our work close by because our schedules werent lining up. Will definitely use them for future projects in our house.
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Source:Google
Regina Taylor
Date: 2021-04-25 20:47:18
Chuck came out when he said he would and was very responsive. He is very friendly and down to earth and pleasure to work with. The pricing is competitive and fair for the market. My countertops turned out gorgeous and I am so very pleased with the work! I highly recommend anyone looking for new countertops to contact Chuck at Southern Rock!
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Source:Google
Michelle Leiby
Date: 2023-03-16 17:06:06
I am thrilled with countertop install.
I stopped by their shop on a whim and met with Steve. Instantly knew this was the place for me. He met us two days later at the granite yard to pick out and lay out the cuts for our slab (several places we spoke with wouldn't bother). The next day he was at the house and templated it. And 3 weeks from start to finish, we now have countertops.
The installers were amazing.... The best work of anything we've hired out for our remodel. They were professional and skilled, and very polite and accommodating to my pickiness for the teeniest of spots on the front of the slab at the seam.
Countertops were my biggest fear of the whole renovation. And I am over the moon happy with how this turned out. 😍😍😍
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Source:Google
Matt Burdette
Date: 2020-10-05 19:29:44
Chuck is the man for countertops. He took the time to find the rare piece of granite we were looking for, even when it took several trips. My wife and I have waited and saved for this kitchen for almost 15 years, it was just a dream. Chuck and his crew made the dream a reality. It’s even better than I imagined. We asked Chuck to help us with granite for a kitchen table I built. Done. We asked him for granite for our 3 tables in the living room. Done. We asked for a specific pattern with our backsplash. Done. Very easy to work with, very reliable and very efficient. I would recommend Chuck to anybody looking for high quality countertops. Thanks again Chuck and crew. I’m so proud of our new kitchen. Will post pics as soon as I’m done with my end of the deal.
Read more
Source:Google
Heather Shannon
Date: 2019-06-20 16:51:13
Southern Rock was a dream to work with! They were very professional, reliable, quick and installed beautiful quartz counter tops for us! I would recommend them to anyone looking for a great fabricator.
Also, Chuck was amazing to work with. He was a great help and so kind, it was a very enjoyable process and we are very happy with the results!
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Source:Google
Brooke Cannon
Date: 2021-05-14 16:29:20
NEVER EVER use this company, the work is terrible. Chuck is the owner and he does not stand by his work, left our countertops with chips, gaps & so many seams. He will not come back and fix his work, if he does he will charge you again. The reviews I see on here have to be bogus reviews. HE HAS ALREADY CHANGED HIS COMPANIES NAME ONE TIME before . I wish we knew this before we used him.
Read more
Source:
FAQ About Southern Rock Countertops — Based on Independent Research
What materials can I order a countertop from Southern Rock Countertops?
During our independent research, we found that Southern Rock Countertops offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Southern Rock Countertops’s clients in Rock Hill, SC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Southern Rock Countertops fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Southern Rock Countertops is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Southern Rock Countertops fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Southern Rock Countertops, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Southern Rock Countertops most often implement in Rock Hill, SC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Southern Rock Countertops successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Southern Rock Countertops?
The company’s office is located at 2388 Faith Caroline Blvd, Rock Hill, SC 29732, but its work is not limited to just the city of Rock Hill, SC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Southern Rock Countertops work with?
Like many participants in our rating, Southern Rock Countertops works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Southern Rock Countertops often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Southern Rock Countertops have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Southern Rock Countertops has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Southern Rock Countertops offer any discounts on countertop fabrication in Rock Hill, SC?
Yes, based on the results of our research, Southern Rock Countertops offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Southern Rock Countertops in Rock Hill, SC?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Southern Rock Countertops. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Southern Rock Countertops?
Yes, according to our research, Southern Rock Countertops offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Southern Rock Countertops?
According to the results of our independent research, Southern Rock Countertops in Rock Hill, SC offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Southern Rock Countertops to prepare a quote for countertop fabrication and installation?
According to our research, Southern Rock Countertops in Rock Hill, SC prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Southern Rock Countertops offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Southern Rock Countertops performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Southern Rock Countertops provide for its work?
According to our information and industry practice, Southern Rock Countertops, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Southern Rock Countertops in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Southern Rock Countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Southern Rock Countertops for a Free Estimate
Southern Rock Countertops is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Southern Rock Countertops know that you found them through the National Ranking Countertops Contractors!