Sheppard's Countertops

We rate the staff friendliness of Sheppard's Countertops as Very Good. During our research, the staff at Sheppard's Countertops demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category. Important: Our rating is based on the personal experience of our mystery shopper with Sheppard's Countertops’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Sheppard's Countertops directly to better understand their approach to customer service.

We rate the staff expertise of Sheppard's Countertops as Excellent. The staff member from Sheppard's Countertops who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Sheppard's Countertops may vary. We recommend contacting the company directly for more comprehensive information.

Sheppard's Countertops is a legacy company, established in 1990. According to our research, Sheppard's Countertops has been in business since 1990, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field. Important: This information is based on data collected by our mystery shopper. We recommend contacting Sheppard's Countertops directly to confirm the details.

We note that Sheppard's Countertops has a dedicated office. Our research revealed that Sheppard's Countertops operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Sheppard's Countertops directly to confirm the latest details.

We note that Sheppard's Countertops has its own production facility. Our research revealed that Sheppard's Countertops operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Sheppard's Countertops directly to confirm the accuracy of this data.

Sheppard's Countertops does not offer discounts for veterans. Based on our mystery shopper research, we found that Sheppard's Countertops does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings. Important: This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Sheppard's Countertops directly for confirmation.

We rate the production time of Sheppard's Countertops as Very Slow. Our research revealed that Sheppard's Countertops quoted a project completion time of 28 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Sheppard's Countertops before starting a project. Important: Our evaluation is based on information provided by Sheppard's Countertops during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Sheppard's Countertops.

We rate the deposit level of Sheppard's Countertops as Standard. Sheppard's Countertops requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Sheppard's Countertops may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Sheppard's Countertops.

We did not receive quote preparation data from Sheppard's Countertops. Unfortunately, Sheppard's Countertops did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response. Important: The lack of data on quote preparation time affects the company’s ranking position. However, Sheppard's Countertops remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Sheppard's Countertops directly to clarify timelines and conditions.

We rate the price level of Sheppard's Countertops as Low. Our mystery shopper research revealed that Sheppard's Countertops offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $90.32 per square foot, while for Carrara Morro quartz, the price was $87.9. These prices fall into the Low category, making Sheppard's Countertops an excellent choice for budget-conscious customers. The total price for the finished and installed product measuring 83.4 square feet was $7533 for Calacatta Idilio quartz and $7331 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Sheppard's Countertops.