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About Satterwhite H E — Ranked №8 Countertop Fabricator and Installer in Richmond, VA
42.33
total score
The main rating value calculated from more than 30 indicators.
Exact value: 42.327653 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Satterwhite H E, founded in 1959, ranked number 8 in Richmond, VA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Satterwhite H E among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Satterwhite H E: Total Score & Key Ratings
The Total Score of 42.33 out of 100 achieved by Satterwhite H E in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Satterwhite H E has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.76 out of 5.
You can read detailed information and evaluations from our independent research of Satterwhite H E’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Satterwhite H E directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Satterwhite H E
Satterwhite H E has a team of project managers and designers who make a plan for installing a countertop in your kitchen or bathroom. The business has been operating for 63 years! Satterwhite H E works with caesarstone, silestone, zodiaq and glass. The company examines all materials carefully before manufacturing countertops. Only after coordination on the project and your agreement that everything is true, workers will start to execute your order. If you want to replace your old countertop and look for countertop installation service near you in Richmond, Satterwhite H E will help you to solve your task. The main goal of this company is customers’ satisfaction.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 7
Google
5
reviews: 5
YELP
5
reviews: 2
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
2.8
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.756173 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Satterwhite H E as Very Good.
During our research, the staff at Satterwhite H E demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Satterwhite H E’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Satterwhite H E directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Satterwhite H E as Excellent.
The staff member from Satterwhite H E who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Satterwhite H E may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
Satterwhite H E is a legacy company, established in 1959.
According to our research, Satterwhite H E has been in business since 1959, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Satterwhite H E directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that Satterwhite H E has a dedicated office.
Our research revealed that Satterwhite H E operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Satterwhite H E directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Satterwhite H E has its own production facility.
Our research revealed that Satterwhite H E operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Satterwhite H E directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Satterwhite H E does not offer discounts for veterans.
Based on our mystery shopper research, we found that Satterwhite H E does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Satterwhite H E directly for confirmation.
Production time
1.4
Very Slow
Production time
We rate the production time of Satterwhite H E as Very Slow.
Our research revealed that Satterwhite H E quoted a project completion time of 28 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Satterwhite H E before starting a project.
Important:
Our evaluation is based on information provided by Satterwhite H E during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Satterwhite H E.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Satterwhite H E as Standard.
Satterwhite H E requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Satterwhite H E may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Satterwhite H E.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Satterwhite H E.
Unfortunately, Satterwhite H E did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Satterwhite H E remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Satterwhite H E directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Satterwhite H E.
Unfortunately, Satterwhite H E did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Satterwhite H E, which is recognized in our rankings for other parameters. We recommend reaching out to Satterwhite H E directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Satterwhite H E
Wheelchair accessible parking lot
Accepts Credit Cards
Granite supplier
Reviews about Satterwhite H E
All (5)
Google (3)
Yelp (2)
Source:Google
Christine Kelly
Date: 2016-08-31 16:36:40
Terrific, first class, customer service from the front desk to the the cutting/ shaping to the installation! The Satterwhite team made our bathroom renovation a painless, efficient process. We highly recommend the company and their personnel, and will be working with them again on our kitchen renovation! A big thank you to the Satterwhite team...Christine and Michael Kelly
Read more
Source:Google
Ellie Trumble
Date: 2020-05-26 18:28:36
Very professional, easy to work with, great workmanship, and simple installation. Couldn't ask for a better experience.
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Source:Google
Evan Hood
Date: 2020-11-25 01:46:00
good
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Source:Yelp
Dana H.
Date: 2019-10-04 16:04:36
Perfect company for all your tile and marble needs!! They are true professionals and their work is Gorgeous!!
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Source:Yelp
Greg F.
Date: 2014-05-23 12:56:25
They did some work at my mother's house. Found them a little more expensive than a competitor, but they are worth it. They know what they're doing and provide great customer service. Plus, they stand behind their work if there is a problem and that's important.
Read more
Source:
FAQ About Satterwhite H E — Based on Independent Research
What materials can I order a countertop from Satterwhite H E?
During our independent research, we found that Satterwhite H E offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Satterwhite H E’s clients in Richmond, VA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Satterwhite H E fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Satterwhite H E is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Satterwhite H E fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Satterwhite H E, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Satterwhite H E most often implement in Richmond, VA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Satterwhite H E successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Satterwhite H E?
The company’s office is located at 12 S Lombardy St, Richmond, VA 23220, but its work is not limited to just the city of Richmond, VA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Satterwhite H E work with?
Like many participants in our rating, Satterwhite H E works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Satterwhite H E often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Satterwhite H E have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Satterwhite H E has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Satterwhite H E offer any discounts on countertop fabrication in Richmond, VA?
According to our research, Satterwhite H E does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Satterwhite H E may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Satterwhite H E in Richmond, VA?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Satterwhite H E. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Satterwhite H E?
Yes, according to our research, Satterwhite H E offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Satterwhite H E?
According to the results of our independent research, Satterwhite H E from Richmond, VA quoted a turnaround time of 28 business days for the fabrication and installation of a stone countertop. Acting as a mystery shopper, our analyst contacted the company with a request to produce and install a 83.4 sq. ft. stone countertop. A company representative stated that the project could be fully completed in 28 business days, which allowed us to classify the company as one with a long turnaround time.
It’s important to note that the timeframe provided to our mystery shopper may differ from what you’ll be quoted, as turnaround time depends on many factors — including the complexity of the project, the material selected, and the company’s current workload. We recommend confirming the actual timeframe directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Satterwhite H E to prepare a quote for countertop fabrication and installation?
According to our research, Satterwhite H E in Richmond, VA prepared the project estimate within 28 days. After a phone conversation, our mystery shopper sent a quote request to the company representative, based on a completed 83.4-square-foot countertop project, and received a detailed estimate for the fabrication and installation. This turnaround time allowed us to classify the company in the category with a very slow quote preparation speed.
Please note that estimate preparation times may vary depending on the company’s current workload, the complexity of your project, and the selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and clarify the current turnaround time.
Does Satterwhite H E offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Satterwhite H E performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Satterwhite H E provide for its work?
According to our information and industry practice, Satterwhite H E, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Satterwhite H E in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Satterwhite H E. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Satterwhite H E is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Satterwhite H E know that you found them through the National Ranking Countertops Contractors!