About Rozelle Stone Co — Ranked №3 Countertop Fabricator and Installer in Wade Hampton, SC
48.89
total score
The main rating value calculated from more than 30 indicators.
Exact value: 48.886738 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Rozelle Stone Co, founded in 2003, ranked number 3 in Wade Hampton, SC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Rozelle Stone Co among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Rozelle Stone Co: Total Score & Key Ratings
The Total Score of 48.89 out of 100 achieved by Rozelle Stone Co in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Rozelle Stone Co has a rating of 4.2 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.45 out of 5.
You can read detailed information and evaluations from our independent research of Rozelle Stone Co’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Rozelle Stone Co directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Rozelle Stone Co
Rozelle Stone Company in Greenville, SC manufactures and installs countertops for bathrooms and kitchens at home and office. The company works with marble, granite and quartz. The company is good at fabrication of luxurious and unusual countertops of high-quality. It has 20 years of experience and thousands of successful projects. A team of Rozelle Stone Company will select the right color, material and size for your room. It will develop a project, then manufacture it in two weeks, deliver and install excellently. Rozelle Stone Company is one of some companies in the world, which is an accredited natural stone fabricator by the Natural stone institute.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.2
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 13
Google
4.1
reviews: 12
YELP
5
reviews: 1
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
2.4
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.447794 out of 5.
criteria: 10
Staff friendliness
1
Poor
Staff friendliness
We rate the staff friendliness of Rozelle Stone Co as Poor.
Based on our mystery shopper research, the staff at Rozelle Stone Co showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category.
Important:
Our rating is based on the personal experience of our mystery shopper with Rozelle Stone Co’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Rozelle Stone Co directly to better understand their approach to customer service.
Staff Expertise
3
Good
Staff Expertise
We rate the staff expertise of Rozelle Stone Co as Good.
The staff member from Rozelle Stone Co who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Rozelle Stone Co may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.9
Experienced
Company Age
Rozelle Stone Co is an experienced company, operating since 2003.
Our research revealed that Rozelle Stone Co began operating in 2003, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Rozelle Stone Co directly.
Own Office
5
Has Office
Own Office
We note that Rozelle Stone Co has a dedicated office.
Our research revealed that Rozelle Stone Co operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Rozelle Stone Co directly to confirm the latest details.
Own Production
0
No Data
Own Production
We were unable to confirm whether Rozelle Stone Co has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Rozelle Stone Co operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Rozelle Stone Co remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Rozelle Stone Co directly for more information.
Veterans Discount
5
Yes
Veterans Discount
Rozelle Stone Co offers discounts for veterans.
Our research revealed that Rozelle Stone Co provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Rozelle Stone Co directly to confirm the accuracy of this data.
Production time
3
Standard
Production time
We rate the production time of Rozelle Stone Co as Standard.
During our research, Rozelle Stone Co quoted a standard project completion time of 21 days. This typical timeframe places them in the Standard category, reflecting a stable and reliable approach to completing projects.
Important:
Our evaluation is based on information provided by Rozelle Stone Co during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Rozelle Stone Co.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Rozelle Stone Co as Standard.
Rozelle Stone Co requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Rozelle Stone Co may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Rozelle Stone Co.
Quote Time
1.3
Very Slow
Quote Time
We rate the quote preparation speed of Rozelle Stone Co as Very Slow.
Our research revealed that Rozelle Stone Co provided a quote with significant delays. This performance places them in the Very Slow category. We recommend discussing quote preparation timelines with Rozelle Stone Co in advance to avoid misunderstandings.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Rozelle Stone Co.
Affordability
3.1
Average
Affordability
We rate the price level of Rozelle Stone Co as Average.
Our mystery shopper evaluation found that Rozelle Stone Co quoted a price of $130.19 per square foot for Calacatta Idilio quartz and $121.49 for Carrara Morro quartz.
The total price for the finished and installed product measuring 83.4 square feet was $10858 for Calacatta Idilio quartz and $10132 for Carrara Morro quartz.
These prices are categorized as Average, representing a balanced and standard cost compared to other contractors in the area.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Rozelle Stone Co.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Rozelle Stone Co
Small business
Delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Credit cards
Debit cards
In store shopping
Countertop store
Granite supplier
Reviews about Rozelle Stone Co
All (10)
Google (9)
Yelp (1)
Source:Google
Anthony Nicholson
Date: 2019-07-20 11:57:52
We used Rozelle Stone for new kitchen counters and we could not be more pleased. They called out the blue to let us know we had more options available to look at. Once a decision was made they were professional on time and also made sure the cabinets were ready to support the new counters. We would absolutely use them again.
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Source:Google
Mellissa West
Date: 2020-06-07 01:06:31
We went to Rozelle to get a quote for a Carrara marble tub surround using remnant pieces they had onsite. We love to shop local and were excited to have a place to purchase stone within a mile from our home. The two young sales guys were super friendly. They were eager to help. We sent our measurements via email and went back to pick out our marble. Once we selected the stone, they emailed over our quote. Initially I was shocked since the quote came in at almost double to other quotes we had received. None the less, we decided to still proceed because sometimes you pay more for quality and good service and we had read their really good reviews.
We messaged our sales guy and advised we were ready to proceed and asked when they could come complete the template. Minutes later, we get a phone call and were advised there would be an additional $100 to come out to measure and create the template. I advised I would need to think that over since we thought that was included in the quote.
In the end, my husband and I couldn't justify paying more than double for the exact same product we could get from two other businesses. Who sends a quote without including all the charges upfront?
Months later, I'm really glad we moved on. We were able to do the marble tub surround and shower threshold for half the price and it looks really beautiful. Creating a template and installation was also included with the other business we chose to use.
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Source:Google
marcbobish
Date: 2020-06-17 19:03:12
Excellent service and superb products! I strongly recommend this company for your stone needs!
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Source:Google
David Allison
Date: 2024-12-05 16:27:19
Excellent quality of work and service. Rozelle provides a unique level of expertise and experience in the fabrication and installation of Dekton in both interior and exterior applications.
Read more
Source:Google
Steven Sielicki
Date: 2023-10-26 15:28:22
Simply called to ask a few questions about a sink and the owner of the company started talking to me like I was stupid and wouldn't really let me get a word in. He just kept trying to act like I didn't know what I was talking about when I have everything sitting right in front of me. Not everybody's stupid buddy so learn to talk to people. Learn to figure out what they know. Not everyone's dumb and these people don't realize that
Read more
Source:Google
Brad Williams
Date: 2018-02-16 20:11:21
David McFadden and his staff are incredible. Their work is first class and they do what they say that they are going to do with excellence. There is no finer.
Read more
Source:Google
Sharon Williams
Date: 2018-08-11 18:42:33
I can't say enough about the wonderful experience I had working with Rozelle Stone. David McFadden was so helpful in helping me choose countertops for my lake house and my home in Greenville. He was extremely patient, available, honest and wanted to make sure that I got exactly what I was looking for. He also had Josh call around to help me locate just the right slab. David was very professional and detailed and made sure the job was done perfectly! His installation crew was impressive and George did a great job helping place the sinks and veining in the right places. I couldn't be more pleased with my countertops and the excellent job David and his staff did! I would not hesitate to recommend them for any job...big or small!
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Source:Google
Ryan Shattuck
Date: 2024-01-23 12:50:59
Great team to work with... True professionals.
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Source:Google
James Mcguffin
Date: 2022-02-10 21:24:24
Quotes too high. Quoted two 36 inch counter tops at $1600.00 each for granite. Another company is doing the job for $800.00 for both in quartz..
Read more
Source:Yelp
Jeff D.
Date: 2015-01-10 14:36:50
Wonderful, helpful staff! From help with design ideas, to fabrication, to installation these folks do it right! John Rozelle, the owner, truly understands the artistic and design capabilities of granite and marble. They are not afraid to try new things. The showroom provides new ideas and walking around the yard looking at slabs and remnants is encouraged.
Read more
Source:
FAQ About Rozelle Stone Co — Based on Independent Research
What materials can I order a countertop from Rozelle Stone Co?
During our independent research, we found that Rozelle Stone Co offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Rozelle Stone Co’s clients in Wade Hampton, SC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Rozelle Stone Co fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Rozelle Stone Co is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Rozelle Stone Co fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Rozelle Stone Co, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Rozelle Stone Co most often implement in Wade Hampton, SC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Rozelle Stone Co successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Rozelle Stone Co?
The company’s office is located at 1235 Powdersville Rd, Easley, SC 29642, but its work is not limited to just the city of Wade Hampton, SC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Rozelle Stone Co work with?
Like many participants in our rating, Rozelle Stone Co works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Rozelle Stone Co often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Rozelle Stone Co have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Rozelle Stone Co has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Rozelle Stone Co offer any discounts on countertop fabrication in Wade Hampton, SC?
Yes, based on the results of our research, Rozelle Stone Co offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Rozelle Stone Co in Wade Hampton, SC?
According to the assessment of our independent rating, Rozelle Stone Co in Wade Hampton, SC falls into the category of contractors with a mid-range price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $10858$ at a rate of $130.19$ per sq. ft., and the cost using Carrara Morro quartz was $10132$ at a rate of $121.49$ per sq. ft. These values fell within the city-wide market average, which allowed us to classify Rozelle Stone Co as a company with a moderate pricing policy.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Rozelle Stone Co?
Yes, according to our research, Rozelle Stone Co offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Rozelle Stone Co?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Rozelle Stone Co in Wade Hampton, SC. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Rozelle Stone Co to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Rozelle Stone Co in Wade Hampton, SC. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Rozelle Stone Co offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Rozelle Stone Co performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Rozelle Stone Co provide for its work?
According to our information and industry practice, Rozelle Stone Co, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Rozelle Stone Co in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Rozelle Stone Co. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Rozelle Stone Co is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Rozelle Stone Co know that you found them through the National Ranking Countertops Contractors!