Rocky Tops Custom Countertops
since 2001
Examples of works performed by Rocky Tops Custom Countertops
Get a free estimate:
About Rocky Tops Custom Countertops — Ranked №4 Countertop Fabricator and Installer in Chattanooga, TN
total score
Exact value: 68.772381 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Rocky Tops Custom Countertops, founded in 2001, ranked number 4 in Chattanooga, TN in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Rocky Tops Custom Countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Rocky Tops Custom Countertops: Total Score & Key Ratings
The Total Score of 68.77 out of 100 achieved by Rocky Tops Custom Countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Rocky Tops Custom Countertops has a rating of 4.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.38 out of 5.
You can read detailed information and evaluations from our independent research of Rocky Tops Custom Countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Rocky Tops Custom Countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Rocky Tops Custom Countertops
Rocky Tops Custom Countertops supplies granite, quartz and solid countertops for kitchens and bathrooms. The company has 5000 slabs and over 350 color choices. The company is a direct importer of stone, that’s why it offers low prices for countertops. Consultations of designers are included in the cost of countertops. The Creation of a project is free for potential customers. The majority of them take a few days from the consultation to the installation. Before making a conclusion about Rocky Tops Custom Countertops, please, read feedback of real clients on independent sources of information.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 398
YELP
reviews: 18
reviews: 74
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Rocky Tops Custom Countertops
Identifies as veteran-owned
Delivery
In-store pickup
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Wi-Fi
Free Wi-Fi
LGBTQ+ friendly
Checks
Credit cards
Debit cards
Wheelchair accessible
Accepts Credit Cards
Private Lot Parking
Dogs Allowed
Offers Military Discount
Bike Parking
Countertop store
Bathroom remodeler
Granite supplier
Home improvement store
Kitchen remodeler
Marble contractor
Natural stone supplier
Countertop Installation
Kitchen & Bath
Reviews about Rocky Tops Custom Countertops
All (35)
Google (13)
Facebook (3)
Yelp (19)
Lou Ann Hoodenpyle
Date: 2024-01-25 00:02:44
We love this place and highly recommend you check it out. Rocky Tops is great. We met with Chasity Taylor and really liked her a lot. She was knowledgeable, listened to our needs (and more importantly, our wants!) and helped us to pick out the perfect stone tops for our kitchen and 3 baths. We checked out other suppliers, but Rocky Tops had the best selection and price, too. Chasity was icing on the cake! We are so excited and can't wait to see our finished project.
Read more
Sheldon Fjeld
Date: 2024-07-26 17:21:31
I can’t say enough good things about our experience with Rocky Tops! With the expert assistance of Chastity Taylor, we found the perfect countertops and sinks for our bathroom remodels. The quality and workmanship at Rocky Tops is exceptional! Chastity was great helping us find the perfect pieces and keeping us informed from start to finish. Highly recommend!
Read more
R D
Date: 2024-05-20 21:57:59
Absolutely wonderful experience! Anneliz is fabulous! Great communication, was patient with helping me pick out the color, and completed the job within the time frame she quoted. Everyone from the sales person, to the guy that came to measure and the installers called with an ETA and showed up when they said they would. They were great! They installed and cleaned up after them selves. Very professional crew and I highly recommend.
Read more
Jenna Humphreys
Date: 2024-12-16 20:37:34
Chastity was so wonderful to work with. She was budget conscious, patient, and very willing to help. We just got our beautiful quartz installed and are so glad we went with Rocky Top.
Read more
Leah Qualmann
Date: 2024-05-22 14:55:18
Chastity Taylor worked with us. She patiently took us through every step of the process and answered all of our questions. We feel like we received a quality product at an affordable price. The installation process was perfect. The installers were friendly, professional and knowledgeable. Thank you for a great experience!!
Read more
Courtney Smith
Date: 2024-11-21 19:08:02
We had a wonderful experience using Rocky Tops Custom Counter tops. The installers did a fantastic job and our sales rep, Chasity Taylor was so easy to work with. She answered all of our questions with ease and was very patient with us during the “picking out” process. We will always recommend Rocky Tops and their wonderful customer service!
Read more
Leslee Willmore
Date: 2024-05-24 17:38:22
We are so thrilled with our countertops! Chastity was our representative, and I don’t know if she’s an interior designer or not but WOW she knows her stuff! She asked questions about our style and decor, as well as our goals for our kitchen, and was able to lead us to slabs that were just right for us! She made the decisions easy to make! Installation was painless! They had someone come measure our cabinets to make sure the tops would fit seamlessly, and guess what, they did! Before they bring your slabs, you get a simulation to look at and approve. We felt one of our slabs was from a different stone and Chastity helped make sure it was right before proceeding! We appreciated the effort she took to give us excellent customer service, her excitement for us in this process, and the patience she showed us as well during the construction set backs and so forth. We highly recommend the folks at Rocky Tops Custom Countertops!
Read more
Juli Meilleur
Date: 2024-03-11 14:45:29
Rocky Tops did an awesome job on my dream countertops. Chastity was the best at helping us choose the best design and installers were great! Couldn't be happier - Thank you!!
Read more
anna strickland
Date: 2024-06-05 14:18:12
We chose Rocky Tops because they had great customer service with the best quote and with the fasted lead time. On the day we went in, Jasmine helped us, she was knowledgeable and friendly and listened to what we wanted and took us straight to the countertops that we envisioned for our new kitchen. I loved that you could go and see the exact slabs that would be installed, rather than a tiny sample on a wall. The install crew was great and they came when they said they would come and did what they said they would do. I literally have zero complaints and will absolutely use them again for my countertop needs. So thankful and grateful for this company.
Read more
ron daniel
Date: 2024-03-28 02:46:49
We had a great experience at Rocky Top counters. Chasity who assisted us on all our decisions to be made help make it simple. I actually spoke Chasity a few months back and we finally decided to go with Rocky Top. Excellent service the design team as well was awesome . I will use them again and Chasity was awesome. You beautiful counters and great installers this is the place.
Read more
Tara Brown
Date: 2024-07-06 17:49:47
Words cannot express how happy I have been working with Chasity and Rocky Too Custom Countertops on our 100 year old house remodel. The selection and craftsmanship were outstanding. They certainly helps us take this beautiful old house and preserve it for another 100 years! If you want usual and elegant this is the place! Ask for Chasity too - she is outstanding!
Read more
Rhonda Bovine
Date: 2024-08-29 22:42:22
I am thrilled with my new beautiful Perla Venata quartzite countertops and backsplash from Rocky Tops in Chattanooga. I worked with Randall Gregory and he was attentive, responsive, and helpful throughout the process. He was able to have my selected stone shipped from Atlanta and it was handled very professionally. Greg templated the job, and my installers worked hard. When we had an issue on the job, Chris managed the situation in a very professional manner. My backsplash is amazing, and the installers went above and beyond to make our job perfect. I can highly recommend the entire team at Rocky Tops. Oh, and the best part, the price quoted was the price we paid. Great service!
Read more
Amber Grey
Date: 2024-10-25 17:32:51
The counters are beautiful and the work was great. It would have been a 5 but there were some issues with leveling and no communication with the cabinet installers. I would highly recommend the company. Chastity is professional and cares for her customers
Read more
Vanessa Carvalho
Jasmine was awesome and always made herself available and Marcos team were phenomenal! They even went back and fixed what a different installer from RockyTops mistakes because it just wasn’t right. My only complaint is that i wish the admin (scheduler etc.) were as good but still highly recommend!
Read more
Laura Cope
Jasmine Howard is a true professional. She made herself available to us every time will called or visited the showroom, she was prompt with answers, and was very patient while we were choosing our stone. The installers, Jose and Chris, were great to work with also. I suppose no job site is without a couple of issues. These 2 guys took care of everything in stride. I would definitely recommend Rocky Top Custom Countertops to anyone.
Read more
Evan Lorenzo
If you're looking for a good countertop company in Nashville to help achieve your dream kitchen, Rocky Tops is that team. I love the quality and style of their stone slabs. I'll surely do business with them again for my other projects!l More power, everyone!
Read more
Billy H.
Date: 2024-07-18 16:25:56
My wife and I just remodeled our kitchen after 20 years. We looked high and low for the perfect countertops. Anneliz at Rocky Top was so amazing. She took her time showed every countertop she had. Amazing price insulation, and customer service!
Read more
Kay W.
Date: 2024-07-15 14:32:00
Everything went well!!! Matt took great care of me. He was friendly, professional, and he brought in a couple of granite slabs that I love! They are installed, it the entire process went seamlessly! I highly recommend!
Read more
Patricia W.
Date: 2024-05-29 20:33:59
Rocky Tops did an amazing job with my kitchen countertops upgrade! It was my pleasure to work with this wonderful crew from the front desk lady, to my salesperson, to the installation crew! They were all amazing to work with, professional and knowledgeable!
Read more
Jennifer K.
Date: 2024-04-20 13:14:16
Chastity helped walk us through all the options and made the whole experience a breeze. Thank you so much. We'll definitely be coming back for our next project.
Read more
Elizabeth B.
Date: 2023-07-25 14:29:36
Great experience in dealing with this company. Professional with attention to detail. They followed through with their commitment to quality and satisfaction.
Read more
Betsy M.
Date: 2022-01-21 02:49:15
Great selection of slabs, price and service is top of the line!!! Very pleased with our beautiful countertops
Read more
Duane O.
Date: 2021-09-10 17:41:46
When it came time to upgrade our countertops we shopped around, but landed at Rocky Tops. Randall and the staff there were really friendly, knowledgeable, and generally great! No pressure sales. Great selection of countertop materials. Reasonably priced. And to (Rocky) top it off, installation planning and execution was flawless. We love, love, love our new countertops!
Read more
Laura S.
Date: 2020-06-13 17:17:02
I found the most beautiful and affordable quartzite countertops at Rocky Tops. They were installed a couple of days ago, along with my new sink, and I could not be more thrilled. Jasmine was easy to work with, and the installers were courteous and stayed masked, despite the heat. I really appreciated that.
Read more
Emily F.
Date: 2019-09-06 22:37:43
Upon recommendations from my mother in law and aunt and uncle in law, my husband and I decided to check out Rocky Tops Countertops. From start to finish, they were outstanding! Our sales rep, Selena was so incredibly helpful! She walked us through the warehouse, even going back and forth with me as I made the difficult decision. Celina made sure that everything was taken care of and kept us in the loop during the whole process! When it came to installation, Greg and Hayden were the best! They were prompt and attended to every detail! They ensured that we were satisfied before they left. From start to finish, Rocky Tops Countertops has been nothing short of incredible!
Read more
Kelley V.
Date: 2019-08-11 15:49:44
We recently had our countertop in our kitchen replaced by Rocky Tops. The sales person, Celina, was wonderful. There was absolutely no pressure. The installers, Greg and Josh, were fabulous. They were extremely professional and the countertop was perfect. They did not leave a mess and they were very pleasant to work with. I cannot say enough good things about this whole experience.
Read more
C F.
Date: 2019-03-01 15:01:02
Great job by installers Greg, Josh and Matt!! Quick efficient and detail oriented . No mess left behind.
Read more
Marvin L.
Date: 2017-02-09 04:23:51
My wife and I recently purchased some gorgeous granite (red rainforest). The entire team was very professional and so easy to work with. Jennifer, our initial contact, was very helpful, as was Sarah. "Marcelo", who did the initial measurements, was very efficient and very knowledgeable. The installers, Alberto and Josh, were very skilled in doing the tear out of our existing countertops. They made the new install look easy but it's definitely a skill. They didn't rush and the job looked fantastic. They cleaned up after they left and you couldn't even tell they were here. I would recommend them without hesitation and will tell anyone who's in the market for granite from a truly outstanding company.
Read more
Jon D.
Date: 2015-04-14 15:45:32
This is the place if you want high quality counter tops. Scott and his team installed granite in our home 2 years ago and we could not be happier. We are planning an outdoor kitchen soon and this is the place we are going to call.
Read more
Patrick C.
Date: 2025-03-29 02:50:06
Marco and Miranda were a great help and easy to work with. The installers were first rate and were very professional. Definitely pleased with the result.
Read more
Cleveland W.
Date: 2022-08-08 19:01:42
The Rocky Tops crew did a good install job considering the un level floor on which my cabinets sat. There were some small un calculated areas that should have been seen before installation. Two things: NEVER let anyone cut granite in your house without the device made to connect to the saw the collects the massive amount of white dust! As the result of not using the right equipment and not sealing my kitchen off it took me three weeks to clean all I could see on surfaces then hire someone to get to fabric,baseboards, blinds, shades and windows. Warning two. Tell your install crew not to put any cans, brushes or rags on your furniture. One of the installers left a rag soaked in a caustic material on my antique ponderosa pine table, causing it to cloud into the wood. The table top had to be completely refinished. My Rocky Tops agreed to pay for that but since the job in April, keeps telling me the "woman who writes the checks" hasn't. I paid for the refinishing in hope that the woman who writes checks would come across the payment due to the customer subjected to carelessness causing damage. These were nice people to deal with and they accommodated me by finding a granite that matched my budget. They just need to be more aware of what they are doing while in someone's home and stand behind their word Now, no one wants to return my call
Read more
N S.
Date: 2024-08-21 21:35:10
Worst experience ever. I saw one other person experienced bait and switch techniques, refusal to answer questions, and generally a bad attitude. I cancelled because I won't spend 10,000 on quartz countertops and be treated with such rudeness. I saw one other person had the same experience I did with an outburst from Matt, the salesperson. I am so glad I was in a position to cancel with no financial issues except for the 350.00 for the template. Think twice, maybe more.
Read more
Elizabeth B.
Date: 2020-03-23 16:04:24
We were sold a top of the line product being as stain and heat resistant. It is not. They came out and resealed it and we have resealed it twice since. It stains horribly and I am constantly vigilant now when anything is being cooked or opened. If I open a can, the surface will scratch, I have cup rings and numerous spots that remain. I have asked for a full refund as my counter is set with my new tile backsplash. 5K for a beat up counter. What happened to my life time guarantee! They no longer response to my inquiries. They seem to only get 5 stars if there were no issues. They fail when things go wrong.
Read more
T B.
Date: 2020-01-07 17:02:14
In 2018 we purchased a granite outdoor countertop from Rocky Tops. The countertop was installed quickly, started to droop in one area where there is the most amount of overhang, and then proceeded to crack. This was quite surprising to us as we have never experienced this kind of performance failure with a solid surface product made of rock. We contacted Rocky Tops to make them aware of the problem and they sent someone over to inject epoxy into the initial crack. Subsequent to this, the countertop continues to droop and additional cracks are continuing to develop - there is a defined area that is well on its way to calving off from the slab. We have repeatedly contacted Rocky Tops as well as sent over pictures so that we could work together with them to correct this obvious product failing, but they will not return our calls or emails to address this matter.
Read more
Sandra O.
Date: 2019-06-30 12:50:38
we had a new countertop installed by this vendor in May 2019. there were a couple of issues with the install since then. The sealer used on the countertop stained the new stainless sink, Rock Tops ignored the issue and nothing was done with it. I paid them all but $295 of the balance owed by check and would have paid the balance if the damaged was rectified. Second the seam on the sink portion came apart and again a call to this establishment on 6/28/19. No response as to their intentions to repair. So today 3/30/19 I look at my checking account and the $295 was charged to my debit card without my authorization. This is not the way to do business. I would not recommend this company. My countertop cost me over $4K!!! BAD BUSINESS!!!!!
Read more
FAQ About Rocky Tops Custom Countertops — Based on Independent Research
What materials can I order a countertop from Rocky Tops Custom Countertops?
What types of spaces does Rocky Tops Custom Countertops fabricate countertops for?
What shapes of kitchen countertops does Rocky Tops Custom Countertops fabricate?
What countertop design styles does Rocky Tops Custom Countertops most often implement in Chattanooga, TN?
What is the service area of Rocky Tops Custom Countertops?
What types of clients does Rocky Tops Custom Countertops work with?
Does Rocky Tops Custom Countertops have its own countertop fabrication facility?
Does Rocky Tops Custom Countertops offer any discounts on countertop fabrication in Chattanooga, TN?
What is the price category of Rocky Tops Custom Countertops in Chattanooga, TN?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Rocky Tops Custom Countertops?
What is the fabrication and installation timeline for a countertop at Rocky Tops Custom Countertops?
How long does it take Rocky Tops Custom Countertops to prepare a quote for countertop fabrication and installation?
Does Rocky Tops Custom Countertops offer cutouts for sinks, cooktops, or other elements?
What guarantees does Rocky Tops Custom Countertops provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Rocky Tops Custom Countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Rocky Tops Custom Countertops for a Free Estimate
Choose the Way That Works Best for You!