About Rocky Tops — Ranked №9 Countertop Fabricator and Installer in Greensboro, NC
18.78
total score
The main rating value calculated from more than 30 indicators.
Exact value: 18.775155 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Rocky Tops, founded in 2002, ranked number 9 in Greensboro, NC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Rocky Tops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Rocky Tops: Total Score & Key Ratings
The Total Score of 18.78 out of 100 achieved by Rocky Tops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Rocky Tops has a rating of 4.3 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.11 out of 5.
You can read detailed information and evaluations from our independent research of Rocky Tops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Rocky Tops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Rocky Tops
Founded twenty years ago, the company has a strong position in the stone products market, offering reasonable cost of kitchen countertops. Rocky Tops provides customers with a full range of services, from assistance in choosing a material to the installation of a finished countertop in a customer's home or office. You can select the right shade that fits into the existing interior among samples of natural stone - granite, marble, quartzite, travertine, limestone, and onyx. In addition, the company offers a wide range of artificial materials, including engineered quartz, recycled glass and others.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.3
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 29
Google
4.4
reviews: 24
YELP
3.6
reviews: 5
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
0.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.112963 out of 5.
criteria: 10
Staff friendliness
0
No Data
Staff friendliness
We were unable to assess the staff friendliness of Rocky Tops.
Unfortunately, we were unable to reach Rocky Tops during our mystery shopper research. This could be due to missed calls or unanswered messages.
Important:
The lack of data affects the company’s ranking position. However, Rocky Tops remains one of the top companies in the U.S., having achieved high scores in other criteria. We recommend contacting Rocky Tops directly to gain a full understanding of their level of service.
Staff Expertise
0
No Data
Staff Expertise
We were unable to assess the staff expertise of Rocky Tops.
Unfortunately, we were unable to reach Rocky Tops during our mystery shopper research. This may have been due to unanswered calls or messages.
Important:
This rating does not reflect the overall professionalism of Rocky Tops, but only indicates the absence of data. Rocky Tops remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend contacting the company directly for a complete understanding of their staff expertise.
Company Age
4.1
Experienced
Company Age
Rocky Tops is an experienced company, operating since 2002.
Our research revealed that Rocky Tops began operating in 2002, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Rocky Tops directly.
Own Office
0
No Data
Own Office
We were unable to confirm whether Rocky Tops has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Rocky Tops operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Rocky Tops remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Rocky Tops directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether Rocky Tops has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Rocky Tops operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Rocky Tops remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Rocky Tops directly for more information.
Veterans Discount
0
No Data
Veterans Discount
We were unable to confirm whether Rocky Tops offers discounts for veterans.
Unfortunately, as part of our mystery shopper research, we were unable to determine if Rocky Tops provides discounts for veterans. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Rocky Tops remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Rocky Tops directly for more information.
Production time
0
No Data
Production time
We did not receive production time information from Rocky Tops.
Unfortunately, Rocky Tops did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry.
Important:
The lack of data on production time affects the company’s ranking position. However, Rocky Tops remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Rocky Tops directly to clarify timelines and project conditions.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from Rocky Tops.
Unfortunately, Rocky Tops did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Rocky Tops.
Unfortunately, Rocky Tops did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Rocky Tops remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Rocky Tops directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Rocky Tops.
Unfortunately, Rocky Tops did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Rocky Tops, which is recognized in our rankings for other parameters. We recommend reaching out to Rocky Tops directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Rocky Tops
Small business
Delivery
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Repair services
Service guarantee
Wi-Fi
Free Wi-Fi
Credit cards
Debit cards
Accepts Credit Cards
In store shopping
Building Supplies
Kitchen & Bath
Countertop store
Marble supplier
Reviews about Rocky Tops
All (15)
Google (10)
Yelp (5)
Source:Google
William Robinson
Date: 2018-08-02 23:22:57
RT fabricated and installed granite countertops in our kitchen a couple years ago and I have to say they were top notch in every way. The owner came to the house and personally created the templates to the tightest precision. They beveled the edges at no extra cost for which their competitors charged extra. The install team was spot-on and did a superlative job. I cannot overstate the excellent outcome and recommend Rocky Tops without exception.
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Source:Google
Rob Miller
Date: 2024-01-05 15:15:52
Unreliable. They failed to respond to email and messages about a project after requesting and then receiving specs. From one contractor to another this way of conducting business is so unprofessional.
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Source:Google
James Cash
Date: 2019-01-10 03:23:45
We looked at several countertop fabricators in the Triad and ultimately went with Rocky Tops. It was the best choice we could possibly have made. Why? One... they were highly professional yet friendly from the very start. They gave us great information about the best places to select our stone at and what type of edging would look nice. Two... for all new granite kitchen countertops they were the best priced of anyone we met with. Three... they allowed us to come there and help decide the layout of the countertop templates on the slabs. While this is standard practice for them, other companies policy is to lay it out on their own, then ask for layout approval, and charge $250 if you want to make any changes. Finally... the fabrication and installation were impeccable and the countertops look fantastic! Simply put, they are the only company in the Triad we will ever use for any cabinet top work. We have already contacted them about doing more work for us!
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Source:Google
Jane Wassén
Date: 2017-04-06 01:23:07
I visited numerous companies before choosing Rocky Tops. They undoubtedly gave me the best price on a granite that I love, and they don't nickle and dime you on every stage of the job. The installers were super nice and respectful and did quality work. I will definitely be recommending Rocky Tops Inc to friends.
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Source:Google
Wanda Sears
Date: 2023-01-03 20:17:42
I personally visited the company and spoke with the owner. He wrote an order detailing my information. He said he would give me a call, come by my home to measure for a template, etc.! I never heard from anyone. I am very disappointed because I was impressed with the products and the showroom!!
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Source:Google
Becky Mills
Date: 2024-07-29 13:50:21
Great job, done quickly. Installation very efficient. Love my new countertop!
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Source:Google
Travis McFarlin
Date: 2020-06-19 16:53:20
Very professional company from start to finish. Good pricing, great install crew, and sales team The owner David and Manager Brian really about the end product and so do all of their field employees.
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Source:Google
Jennifer Tierney
Date: 2020-07-29 17:36:54
Rocky Tops did quartz countertops for a bath and kitchen in our home. We found David and Brian both to be very knowledgeable and helpful. David had great recommendations regarding where to look for the quartz and we found their pricing to be very competitive. We highly recommend them for your countertop needs.
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Source:Google
Laura Alexander
Date: 2025-01-09 14:52:36
Working with Rocky Tops was so easy! They responded quickly, communicated well, answered all the questions (of course there were many!), and the installation is beautiful. The whole team made it a very good experience.
Read more
Source:Google
Angela Murrow
Date: 2020-03-06 16:17:08
Fabulous company to work with!! I am a local interior designer and rocky tops/Brian does ALL of my work. He is honest and is on time every time for my jobs. Very very little issues. If there is ever an issue, they are back on site to clean up any problem. Brian is a great guy to do business with, hands down.
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Source:Yelp
10hisgolfher D.
Date: 2025-02-21 20:28:17
Rocky Tops did the granite installation for our entire home 18 years ago and we were well pleased. When we decided to use Rocky Tops again for our kitchen update we were not disappointed. David, the owner, made the process clear and seamless. His workers were polite and professional. While the owner was away, they talked about how they enjoyed working for David because he puts the customer first and wanted the jobs done right instead of rushed.
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Source:Yelp
Clint W.
Date: 2020-09-03 18:04:52
These guys are awesome. I worked with Bryan and he helped us locate a remnant Mable slab which saved us a nice amount. Great company and highly recommend them.
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Source:Yelp
Jim K.
Date: 2016-11-12 20:37:11
These guys are the best! Rocky Tops made the granite counter tops for our kitchen and they are perfect. We talked to several companies in the area and in doing so, it became clear Rocky Tops would be our first choice as they were the most knowledgeable, offered superior quality, had a huge selection of granite, and their prices were good.
Rocky Tops took great care in the installation of our counter tops with the fit being perfect. They were the only company that could/would do our countertops without a seam. They deliver on their promises which you do not always find in this business.
Rocky Tops offers full kitchen and bath design to make your project easy. Visiting their showroom is like going to an art gallery with many"Statement" pieces for both kitchen and bath. We are working with them on a large table top and will be using them to remodel our bath and the kitchen in our beach home. Highly recommended.
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Source:Yelp
Sandy C.
Date: 2023-03-19 19:34:51
We started the process of picking out a granite island in early December with an expected completion before Christmas; it was installed February 1 after repeated delays and unanswered phone calls/messages. We were not satisfied with the finished product - there was a flaw that was not repaired to suit us. Their only solution was to start over with a new selection. This company obviously does not believe in "satisfaction guaranteed " or " the customer is always right".
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Source:Yelp
Greensboro N.
Date: 2022-09-27 09:00:25
David, the owner is not someone I would want to work with. Arrogant, rude, and not reliable. Used him on several design jobs and his over reach into my jobs made me never wanting to work with him again. I've priced his product with other fabrication places and he is by far more expensive and the extra cost and headache of working with such an arrogant business owner is not worth the hassle. There are numerous people doing what they do to bother with tolerating this place. Would not use!
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Source:
FAQ About Rocky Tops — Based on Independent Research
What materials can I order a countertop from Rocky Tops?
During our independent research, we found that Rocky Tops offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Rocky Tops’s clients in Greensboro, NC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Rocky Tops fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Rocky Tops is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Rocky Tops fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Rocky Tops, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Rocky Tops most often implement in Greensboro, NC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Rocky Tops successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Rocky Tops?
The company’s office is located at 7015 Cessna Dr, Greensboro, NC 27409, but its work is not limited to just the city of Greensboro, NC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Rocky Tops work with?
Like many participants in our rating, Rocky Tops works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Rocky Tops often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Rocky Tops have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Rocky Tops has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Rocky Tops offer any discounts on countertop fabrication in Greensboro, NC?
Unfortunately, during our independent research, we were unable to reach representatives of Rocky Tops to clarify information about possible discounts. The company did not respond to calls or messages sent by our mystery shopper. However, in our experience, most companies featured in our rating are open to discussing personalized terms.
We recommend checking the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are willing to discuss individual terms.
What is the price category of Rocky Tops in Greensboro, NC?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Rocky Tops. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Rocky Tops?
Yes, according to our research, Rocky Tops offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Rocky Tops?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Rocky Tops in Greensboro, NC. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Rocky Tops to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Rocky Tops in Greensboro, NC. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Rocky Tops offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Rocky Tops performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Rocky Tops provide for its work?
According to our information and industry practice, Rocky Tops, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Rocky Tops in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Rocky Tops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Rocky Tops is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Rocky Tops know that you found them through the National Ranking Countertops Contractors!