About Rich Murray Granite & Marble — Ranked №2 Countertop Fabricator and Installer in Peoria, IL
69.38
total score
The main rating value calculated from more than 30 indicators.
Exact value: 69.381477 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Rich Murray Granite & Marble, founded in 1982, ranked number 2 in Peoria, IL in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Rich Murray Granite & Marble among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Rich Murray Granite & Marble: Total Score & Key Ratings
The Total Score of 69.38 out of 100 achieved by Rich Murray Granite & Marble in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Rich Murray Granite & Marble has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.76 out of 5.
You can read detailed information and evaluations from our independent research of Rich Murray Granite & Marble’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Rich Murray Granite & Marble directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Rich Murray Granite & Marble
Rich Murray Granite & Marble is not only about beauty and quality, but also about convenient use. The company offers a great variety of pleasant to touch materials. You can choose from granite, quartz, quartzite and marble.
Rich Murray Granite & Marble has been providing clients with custom-fit countertops for 35 years! It its catalog there are kitchen and bathroom countertops.
Our team added Rich Murray Granite & Marble to the catalog onlyprofi.com after detailed study of information on Google and social networks. Read feedback of real clients on independent sources of information.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.5
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 34
Google
4.6
reviews: 22
YELP
n/a
reviews: n/a
Facebook
4.3
reviews: 12
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.8
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.761291 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Rich Murray Granite & Marble as Excellent.
Our mystery shopper research revealed that the staff at Rich Murray Granite & Marble provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Rich Murray Granite & Marble’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Rich Murray Granite & Marble directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Rich Murray Granite & Marble as Excellent.
The staff member from Rich Murray Granite & Marble who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Rich Murray Granite & Marble may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
Rich Murray Granite & Marble is a legacy company, established in 1982.
According to our research, Rich Murray Granite & Marble has been in business since 1982, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Rich Murray Granite & Marble directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that Rich Murray Granite & Marble has a dedicated office.
Our research revealed that Rich Murray Granite & Marble operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Rich Murray Granite & Marble directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Rich Murray Granite & Marble has its own production facility.
Our research revealed that Rich Murray Granite & Marble operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Rich Murray Granite & Marble directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Rich Murray Granite & Marble does not offer discounts for veterans.
Based on our mystery shopper research, we found that Rich Murray Granite & Marble does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Rich Murray Granite & Marble directly for confirmation.
Production time
1.4
Very Slow
Production time
We rate the production time of Rich Murray Granite & Marble as Very Slow.
Our research revealed that Rich Murray Granite & Marble quoted a project completion time of 28 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Rich Murray Granite & Marble before starting a project.
Important:
Our evaluation is based on information provided by Rich Murray Granite & Marble during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Rich Murray Granite & Marble.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Rich Murray Granite & Marble as Standard.
Rich Murray Granite & Marble requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Rich Murray Granite & Marble may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Rich Murray Granite & Marble.
Quote Time
1.5
Slow
Quote Time
We rate the quote preparation speed of Rich Murray Granite & Marble as Slow.
Our mystery shopper research showed that Rich Murray Granite & Marble took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Rich Murray Granite & Marble in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Rich Murray Granite & Marble.
Affordability
4.5
Low
Affordability
We rate the price level of Rich Murray Granite & Marble as Low.
Our mystery shopper research revealed that Rich Murray Granite & Marble offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $113.14 per square foot, while for Carrara Morro quartz, the price was $113.14. These prices fall into the Low category, making Rich Murray Granite & Marble an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $9436 for Calacatta Idilio quartz and $9436 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Rich Murray Granite & Marble.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Rich Murray Granite & Marble
Wheelchair accessible entrance
Wheelchair accessible parking lot
Building Supplies
Granite supplier
Bathroom remodeler
Countertop store
Kitchen remodeler
Marble contractor
Reviews about Rich Murray Granite & Marble
All (14)
Google (8)
Facebook (6)
Source:Google
Rachel Osborne
Date: 2019-06-11 01:21:55
My family and I have worked with Rich Murray Granite for years and have received nothing but great service. The employees are very knowledgable and personable. They do excellent work and we are excited to continue using them for future projects!
Read more
Source:Google
Carolyn Marmion
Date: 2017-06-23 00:38:15
We are so in love with our new granite countertops. The team at Rich Murray Marble and Granite were top notch from beginning to end. Julie really knows her stuff and was so helpful in the process. Everyone listened to what we wanted and how we wanted it done, but were not afraid to make recommendations on what worked best. The guys who installed were very professional. We would definitely use them again . Thanks for transforming my kitchen into something beautiful. Great job
Read more
Source:Google
Dan Basham
Date: 2024-03-16 16:40:36
I had a very small ticket item and Rich spent a lot of time with me going through remnants to find the perfect one. He was kind and helpful and got the job done fast! Highly recommend trying Rich Murray 1st
Read more
Source:Google
Matt Marchand
Date: 2023-11-02 19:34:38
Cannot say enough good things about Rich Murray Granite -- and, in particular, about Julie. She is so knowledgeable and helped us avoid a few very costly mistakes that we would've hated once the project would have been completed. She worked hard to find the "pattern" of granite we wanted as well -- searching and working with multiple manufacturers until she found one that we loved. this really is an excellent local business operated by some quality people. Can't say thank you enough. Highly Recommend!
Read more
Source:Google
Becky Vogel
Date: 2021-07-21 14:40:04
We have used Rich Murray twice now and each time they deliver! From choosing the stone, deciding on layouts, to measure, and install, the entire team is incredibly helpful and knowledgeable. Above all, their craftsmanship and attention to detail is excellent. We will continue to use them for our future stone needs and always recommend them!!
Read more
Source:Google
William Morris
Date: 2020-04-13 21:57:52
Jack was outstanding to work with. He was very informative on the options to consider for and island material type, finishes, and edging. The quartzite top came out magnificent. The workmanship and installation was perfection. Thanks Jack to you and your team for outstanding customer service and delivery perfection!
Read more
Source:Google
Barbara Boulton
Date: 2024-04-18 16:16:04
We needed assistance removing an undermount kitchen sink below some beautiful granite. John & Mark came out and handled the removal carefully and successfully. I was impressed with these two people and the job they did for me. It really helped me out of a pickle. Thanks guys!
Read more
Source:Google
Brooke Jack
Date: 2021-01-13 18:38:43
Rich Murray Granite and Marble is absolutely great company! We have used there services for many things. Complete marble kitchen, countertops, full height backsplash, island, custom design marble fireplace, bathroom countertops, custom marble shower shelves, to name a few. We have been so happy with everything they have done. They really care about their customers satisfaction. I would highly recommend them for any of your home needs.
Read more
Source:Facebook
Danell Culkin
recommends
We shopped around, like most people do, when looking for new bathroom countertops. We went to 3 of the major big box stores to get pricing for the countertop itself as well as installation and a sink. I decided to get one more estimate from a small mom and pop business and glad I did!!
We've been conditioned to believe that only the big box stores have competitive prices but that just isn't true. Not only did which Murray granite and marble works be all 3 of the big box store prices they blew them out of the water! Their quote included the countertops, the sink and installation!!
We HIGHLY RECOMMEND Rich Murray Granite and Marble Works!!
Read more
Source:Facebook
Kayla Shutt
recommends
We always have great service. Julie goes above and beyond to make sure you find the stone you want and that you are 100% happy. Our granite counter tops are so unique and absolutely stunning.
Read more
Source:Facebook
Cindy Jenkins
recommends
We are very happy with our new granite countertops and tile backsplash! Julie was so helpful and knowledgeable throughout the entire process. The entire staff was professional and courteous. We made a great choice with Rich Murray! Thank you for making our project simple and easy!
Read more
Source:Facebook
Rachel Welch
recommends
My family and I have worked with Rich Murray Granite for years and have received nothing but great service. The employees are very knowledgable and personable. They do excellent work and we are excited to continue using them for future projects!
Read more
Source:Facebook
Gaye Lynn Myers-Green
recommends
We had Rich install granite in our kitchen and bathrooms...fast forward 20 years and we are still loving it. Have referred several friends and clients and will continue to do so!
Read more
Source:Facebook
Deb Swisher Manuel
doesnt_recommend
We hired rich murray to make a counter top for our kitchen on the advice of a co worker and our interior decorator. The stone is beautiful however, the cut of the stone was not at all what we had spoken to rich about. We asked him to round the end that had been squared on our old countertop. However, what we got was a squared end. After it had been cut, even though the cut was incorrect and his fault...there was "nothing he could do about it". Not only that but the stone had been cut so poorly that they actually CUT INTO MY WALL to recess the corner of the countertop. These people had come to us so highly recommended that we didn't even look any place else. BIG mistake! I have called and called him since the installation. Finally he came to my house 2 months after the installation looked at it and said "let me think about it". I gave him another month and then I called him. I was told "nothing I can do about it". So buyer beware...you will get, not what you want, instead you will get what he chooses to give you. And then let YOU pay for it. Shop around...dont be duped like I was. Next stop...the attorney general.
Read more
Source:
FAQ About Rich Murray Granite & Marble — Based on Independent Research
What materials can I order a countertop from Rich Murray Granite & Marble?
During our independent research, we found that Rich Murray Granite & Marble offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Rich Murray Granite & Marble’s clients in Peoria, IL for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Rich Murray Granite & Marble fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Rich Murray Granite & Marble is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Rich Murray Granite & Marble fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Rich Murray Granite & Marble, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Rich Murray Granite & Marble most often implement in Peoria, IL?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Rich Murray Granite & Marble successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Rich Murray Granite & Marble?
The company’s office is located at 4603 Enterprise Dr, Bartonville, IL 61607, but its work is not limited to just the city of Peoria, IL. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Rich Murray Granite & Marble work with?
Like many participants in our rating, Rich Murray Granite & Marble works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Rich Murray Granite & Marble often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Rich Murray Granite & Marble have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Rich Murray Granite & Marble has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Rich Murray Granite & Marble offer any discounts on countertop fabrication in Peoria, IL?
According to our research, Rich Murray Granite & Marble does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Rich Murray Granite & Marble may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Rich Murray Granite & Marble in Peoria, IL?
According to the assessment of our independent rating, Rich Murray Granite & Marble in Peoria, IL falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $9436$ at a rate of $113.14$ per sq. ft., and the cost using Carrara Morro quartz was $9436$ at a rate of $113.14$ per sq. ft. These prices turned out to be among the lowest of all companies in Peoria, IL, which allowed us to categorize Rich Murray Granite & Marble as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Rich Murray Granite & Marble?
Yes, according to our research, Rich Murray Granite & Marble offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Rich Murray Granite & Marble?
According to the results of our independent research, Rich Murray Granite & Marble from Peoria, IL quoted a turnaround time of 28 business days for the fabrication and installation of a stone countertop. Acting as a mystery shopper, our analyst contacted the company with a request to produce and install a 83.4 sq. ft. stone countertop. A company representative stated that the project could be fully completed in 28 business days, which allowed us to classify the company as one with a long turnaround time.
It’s important to note that the timeframe provided to our mystery shopper may differ from what you’ll be quoted, as turnaround time depends on many factors — including the complexity of the project, the material selected, and the company’s current workload. We recommend confirming the actual timeframe directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Rich Murray Granite & Marble to prepare a quote for countertop fabrication and installation?
According to our research, Rich Murray Granite & Marble in Peoria, IL prepared the project estimate within 28 days. After a phone conversation, our mystery shopper sent a quote request to the company representative, based on a completed 83.4-square-foot countertop project, and received a detailed estimate for the fabrication and installation. This turnaround time allowed us to classify the company in the category with a very slow quote preparation speed.
Please note that estimate preparation times may vary depending on the company’s current workload, the complexity of your project, and the selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and clarify the current turnaround time.
Does Rich Murray Granite & Marble offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Rich Murray Granite & Marble performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Rich Murray Granite & Marble provide for its work?
According to our information and industry practice, Rich Murray Granite & Marble, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Rich Murray Granite & Marble in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Rich Murray Granite & Marble. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Rich Murray Granite & Marble for a Free Estimate
Rich Murray Granite & Marble is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Rich Murray Granite & Marble know that you found them through the National Ranking Countertops Contractors!