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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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Springfield, IL City Rating: We have identified this city as the primary city for this contractor.

Ray's Countertop Shop Inc.

since 1978

Examples of works performed by Ray's Countertop Shop Inc.

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About Ray's Countertop Shop Inc. — Ranked №2 Countertop Fabricator and Installer in Springfield, IL

59.98

total score

The main rating value calculated from more than 30 indicators.
Exact value: 59.975198 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Ray's Countertop Shop Inc., founded in 1978, ranked number 2 in Springfield, IL in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Ray's Countertop Shop Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Ray's Countertop Shop Inc.: Total Score & Key Ratings

The Total Score of 59.98 out of 100 achieved by Ray's Countertop Shop Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Ray's Countertop Shop Inc. has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.93 out of 5.

You can read detailed information and evaluations from our independent research of Ray's Countertop Shop Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Ray's Countertop Shop Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Ray's Countertop Shop Inc.

Ray's Countertop Shop Inc. offers marble, granite and quartz countertops for your kitchen and bathroom in the Springfield, IL area. The company has been following customers’ desires for 44 years. It tries to offer the best price for countertops.
Ray Drendel with his two sons opened the company in 1978 and nowadays it operates successfully.
Ray's Countertop Shop Inc. controls every step of its workers from the creation of the project to the installation process. Only professional designers and installers will cooperate with you. They don’t make dirty scratches on your furniture. They do their best and your kitchen or bathroom looks even better than before countertop installation.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

2.9

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.930958 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

4

Very Good

Company Age

5

Legacy

Own Office

5

Has Office

Own Production

0

No Data

Veterans Discount

5

Yes

Production time

1

Very Slow

Deposit Level

3

Standard

Quote Time

2.1

Slow

Affordability

4.5

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Ray's Countertop Shop Inc.

Identifies as veteran-owned

Small business

Delivery

In-store pickup

In-store shopping

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Assembly service

Repair services

Service guarantee

Wi-Fi

Free Wi-Fi

Appointment required

Checks

Credit cards

Debit cards

Wheelchair accessible

Accepts Credit Cards

Private Lot Parking

Dogs Allowed

Offers Military Discount

Bike Parking

In store shopping

In store pickup

Countertop store

Bathroom remodeler

Home improvement store

Kitchen remodeler

Kitchen & Bath

Reviews about Ray's Countertop Shop Inc.

All (20)

Google (8)

Facebook (6)

Yelp (6)

Source: icon-google Google
avatar

Roger Sturgeon

Date: 2023-04-06 20:08:29

Great people with complete knowledge of laminate countertops and associated materials. Lots of samples to choose from and very helpful advice. Used by several highly respected design consultants.

Source: icon-google Google
avatar

Heath Erwin

Date: 2021-12-23 23:15:44

This is a very professional company from start to finish. They were extremely helpful picking out our countertop, and the turn around time for it to be cut and edged was way quicker than I was anticipating. Couldn't have asked for a better experience all around.

Source: icon-google Google
avatar

Cassie Bradburn

Date: 2023-05-06 18:07:15

We had a great experience with Ray’s Countertop. From the planning to the installation, everyone was so informative, patient, and answered all my questions. I would give them 100 stars if I could. The counters look beautiful!

Source: icon-google Google
avatar

Yasmine Keppner-Bauman

Date: 2023-09-01 14:45:24

Great service from ordering through installation. Our countertops look great!

Source: icon-google Google
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Beth Mahkovtz

Date: 2022-11-03 17:01:01

Ray’s is the best! Kind helpful staff. Quick turnaround in my countertop Installation. Great job by all involved!

Source: icon-google Google
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Jim Drag

Date: 2022-01-10 22:06:53

Everyone at Ray's was wonderful to work with and made the whole experience easy. Laminate has come a long way baby! I absolutely love my new countertops. Pictured here is Wilsonart's Madura Pearl. Thanks so much from Mary!

Source: icon-google Google
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Marcus Lehman

Date: 2017-11-17 18:52:29

I have had a few experiences working with Rays but have followed an order all the way through the install process yet. Setting up the order and getting quotes over the phone and email has been a fantastic experience thus far though. Their office staff are extremely knowledgeable, helpful, and prompt. They even took a detailed question of mine to the fabrication floor obtained just the answer I needed. I look forward to more future experiences like this!

Source: icon-google Google
avatar

Laura Lucas

Date: 2018-04-14 11:43:44

The absolute best at what they do. The office staff was so helpful. They helped me stay on budget but still offered amazing products. They are so knowledgeable and kind. The installation process was unprecedented. They were professional and talented. We can’t believe how fast they were, yet so meticulous. We can’t praise this place enough.

Source: icon-facebook Facebook
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Vicky Gullion

recommends

The folks at Ray’s Countertops are just top-notch! My visit to their shop and showroom was exceptional- helpful and knowledgeable staff without being pushy. The visit for my countertop template was timely and efficient. Manufacturing time was impressive and the installation flawless. Love my countertops AND the staff at Ray’s!

Source: icon-facebook Facebook
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Cindy Smith Ringer

recommends

Great service and knowledgeable staff! Wonderful experience from start to finish!

Source: icon-facebook Facebook
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Richard Harris

recommends

good, friendly, quick service

Source: icon-facebook Facebook
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Joanne Gaston

recommends

Love our custom countertops!! The staff is incredibly nice and super efficient. Countertops are high quality and beautiful.

Source: icon-facebook Facebook
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Bambi Rohr

recommends

Our experience was great!! We were well taken care of from the first call to Ray’s, the in-person meeting, talking, viewing, and ordering to the final install. The staff is super helpful, very patient and we are 100% satisfied with our solid surface counters, sink and faucet! Larry and Bambi Rohr

Source: icon-facebook Facebook
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Katie Price

recommends

I love working for this company. We are a family owned company for over 40 years!

Source: icon-google Yelp
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Mary W.

Date: 2022-12-23 01:43:12

These folks are amazing! From the time you walk through their door until you find exactly what you want! You have their undivided attention and they are there to answer any questions you might have. We picked out new countertops for our kitchen and a new sink(which I love) and they made our order and came to our town and installed it. I love my new look and these people are amazing

Source: icon-google Yelp
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Connie B.

Date: 2017-06-28 18:26:54

Just had my sink and countertops replaced. Wonderful staff who made the choosing from a vast variety of options easier. Beautiful job on countertops and sink. Highly professional installers. Would highly recommend them.

Source: icon-google Yelp
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Lisa D.

Date: 2017-09-07 00:49:22

I heard of Ray's on the local Christian station. Drove down the frontage road to Glenarm, and this place is a true hole in the wall. The daughter really knew her stuff, and was able to match my wishes perfectly. She educated us a bit and made the whole process enjoyable. The installers put in my counters and special tile backsplash beautifully. My one suggestion would be to have them cover the area around the tile saw.

Source: icon-google Yelp
avatar

Nana C.

Date: 2018-09-02 17:07:35

Our counters looked great when they were installed. Within 6 months the laminate started to come loose. When the installer came to check the damage they said the counter was not sealed correctly and they sealed the edges of the counter. When it came time for the company to fix the problem they said it was water damage and was not covered under warranty. They said kitchen counters should not get wet. Will not use them when we replace our kitchen.

Source: icon-google Yelp
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Andy W.

Date: 2018-05-31 13:47:09

I own a cabinet store and have tried to use them multiple times and it is always a chaotic mess and unprofessional. WORST customer service and lacks in communication big time. I wont be using them ever again! They have told me several times on the last order it is in fabrication and then this am I call to check on it and told it is in fabrication STILL and then she tells me NO it was installed. She argued with me that someone tried to call me when they were installing it (which is true however when I listened to the message it was all broken up so when I called back no one answered) there was no notice of appointment and they knew where key was to get in from when they measured so they went into the home and installed with out any permission. My last order they came to deliver it and had to take it back because it was not measured right. My customers in both the last 2 orders had to wait more than 4 weeks for there laminate counter tops I never wait this long for granite to come in. Both customers are extremely unhappy with them and will follow with reviews as well. VERY unprofessional! I had to give them 1 star only because it made me!

Source: icon-google Yelp
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Dez S.

Date: 2017-03-26 06:17:44

I was originally pleased with my service until I had to use my warranty. They are saying my countertop is covered by the warranty, but they want $230.00 in labor to fix "a default in the plastic". I really wish I could go back in time and choose a different business to redo my countertop. The new countertop did not last a year, and now I'm stuck with a blemish in my counter.

FAQ About Ray's Countertop Shop Inc. — Based on Independent Research

What materials can I order a countertop from Ray's Countertop Shop Inc.?

What types of spaces does Ray's Countertop Shop Inc. fabricate countertops for?

What shapes of kitchen countertops does Ray's Countertop Shop Inc. fabricate?

What countertop design styles does Ray's Countertop Shop Inc. most often implement in Springfield, IL?

What is the service area of Ray's Countertop Shop Inc.?

What types of clients does Ray's Countertop Shop Inc. work with?

Does Ray's Countertop Shop Inc. have its own countertop fabrication facility?

Does Ray's Countertop Shop Inc. offer any discounts on countertop fabrication in Springfield, IL?

What is the price category of Ray's Countertop Shop Inc. in Springfield, IL?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Ray's Countertop Shop Inc.?

What is the fabrication and installation timeline for a countertop at Ray's Countertop Shop Inc.?

How long does it take Ray's Countertop Shop Inc. to prepare a quote for countertop fabrication and installation?

Does Ray's Countertop Shop Inc. offer cutouts for sinks, cooktops, or other elements?

What guarantees does Ray's Countertop Shop Inc. provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Ray's Countertop Shop Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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