About Quality Stones — Ranked №9 Countertop Fabricator and Installer in Jacksonville, FL
24.61
total score
The main rating value calculated from more than 30 indicators.
Exact value: 24.606391 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Quality Stones, founded in 2009, ranked number 9 in Jacksonville, FL in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Quality Stones among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Quality Stones: Total Score & Key Ratings
The Total Score of 24.61 out of 100 achieved by Quality Stones in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Quality Stones has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.09 out of 5.
You can read detailed information and evaluations from our independent research of Quality Stones’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Quality Stones directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Quality Stones
Stone tabletops are all about luxury and nobility. House dwellers and companies prefer to install countertops from natural stone species. They are welcome in interior design due to not only appealing original appearances but also high functionality. Such countertops are incredibly durable and resistant to environmental influences (sunlight, moisture, heat). Quality Stones is a place where skilled specialists embody clients’ dreams. A dedicated team does its best to create custom designs for clients’ vanities and kitchens. Slab treatment complies with the tech process. Ready-made countertops are delivered for free.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.9
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 335
Google
4.9
reviews: 231
YELP
5
reviews: 7
Facebook
4.9
reviews: 97
CoCo
n/a
reviews: n/a
Mystery Shopper Report
0.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.087037 out of 5.
criteria: 10
Staff friendliness
0
No Data
Staff friendliness
We were unable to assess the staff friendliness of Quality Stones.
Unfortunately, we were unable to reach Quality Stones during our mystery shopper research. This could be due to missed calls or unanswered messages.
Important:
The lack of data affects the company’s ranking position. However, Quality Stones remains one of the top companies in the U.S., having achieved high scores in other criteria. We recommend contacting Quality Stones directly to gain a full understanding of their level of service.
Staff Expertise
0
No Data
Staff Expertise
We were unable to assess the staff expertise of Quality Stones.
Unfortunately, we were unable to reach Quality Stones during our mystery shopper research. This may have been due to unanswered calls or messages.
Important:
This rating does not reflect the overall professionalism of Quality Stones, but only indicates the absence of data. Quality Stones remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend contacting the company directly for a complete understanding of their staff expertise.
Company Age
3.1
Established
Company Age
Quality Stones is an established company, operating since 2009.
According to our research, Quality Stones has been in business since 2009, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Quality Stones directly to confirm the accuracy of the details.
Own Office
0
No Data
Own Office
We were unable to confirm whether Quality Stones has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Quality Stones operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Quality Stones remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Quality Stones directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether Quality Stones has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Quality Stones operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Quality Stones remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Quality Stones directly for more information.
Veterans Discount
0
No Data
Veterans Discount
We were unable to confirm whether Quality Stones offers discounts for veterans.
Unfortunately, as part of our mystery shopper research, we were unable to determine if Quality Stones provides discounts for veterans. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Quality Stones remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Quality Stones directly for more information.
Production time
0
No Data
Production time
We did not receive production time information from Quality Stones.
Unfortunately, Quality Stones did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry.
Important:
The lack of data on production time affects the company’s ranking position. However, Quality Stones remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Quality Stones directly to clarify timelines and project conditions.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from Quality Stones.
Unfortunately, Quality Stones did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Quality Stones.
Unfortunately, Quality Stones did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Quality Stones remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Quality Stones directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Quality Stones.
Unfortunately, Quality Stones did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Quality Stones, which is recognized in our rankings for other parameters. We recommend reaching out to Quality Stones directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Quality Stones
Wheelchair accessible entrance
Wheelchair accessible parking lot
Accepts Credit Cards
Building Supplies
Granite supplier
Reviews about Quality Stones
All (27)
Google (14)
Facebook (6)
Yelp (7)
Source:Google
Nathan & Carolyn Nelson
Date: 2025-01-11 18:52:31
Great selection. Fantastic service. Pratik was superb.
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Source:Google
Kristy Miklas
Date: 2022-09-12 20:56:10
Great selection. Well organized and easy to browse at many different variety of quartz and stone. Chris and Charity were both extremely helpful and helped us narrow down our selections without being pushy at all. Beautiful selections can’t wait to see our selection in our kitchen remodel.!Highly recommend!
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Source:Google
Mizar Estela K.
Date: 2024-12-28 18:24:10
Great variety and help from the staff (Phil) with browsing the selections.
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Source:Google
Tammy Terry
Date: 2023-08-11 16:19:18
Everyone at Quality Stone was very helpful and patient with us. Charity was especially helpful and walked all the rows to make sure we got what we wanted. They showed really great options and helped guide us in a better direction for our kitchen design.
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Source:Google
bigmitch22af
Date: 2022-05-06 18:51:24
We went to several places around Jacksonville for countertops and Quality Stone was the most organized. Ash was very knowledgeable about the stone and helped us pick the right stone for our kitchen. Thank you for making our experience memorable.
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Source:Google
jim amato
Date: 2024-12-23 20:16:08
Very organized showroom. Associates are helpful and knowledgeable. Love that all the inventory is inside.
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Source:Google
Carson Stevens
Date: 2017-10-18 03:04:45
There indoor warehouse is gorgeous with such a huge selection of beautiful stones. Rija was so friendly and helpful in helping my find the perfect stone for my coffee bar!
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Source:Google
Abbey Henderson
Date: 2025-01-04 17:40:00
Phil was very helpful and took his time helping us and informing us on all of our questions. Thank you!! Phil
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Source:Google
Judy Page
Date: 2018-06-09 14:41:55
Heather was very informative and helpful with our needs for our bathroom counter tops. She was very proficient Directing us to the correct slabs . The showroom is very clean and nice . They have a very wide selection of choices of granite/stone. We didn’t feel rushed while we made our selection . All staff members were very professional and we were greeted when we entered they door. Great experience with Quality Stones!!!
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Source:Google
Stephanie Smith
Date: 2025-01-11 18:52:36
Pratik is amazing! Awesome selection and super helpful! Highly recommend!!
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Source:Google
Kenneth Werner
Date: 2024-12-28 16:37:21
Our host showed us many options and had great incite to what we were looking for. I would highly recommend Quality Stone for your countertop purchase
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Source:Google
wanda chapman
Date: 2020-11-10 15:08:31
I am in the process of getting a outdoor kitchen, my contractor sent me to Quality Stone for options in my package. My first trip I found what we liked, however, that was promised to another customer. Andrea contacted me and had created a list of options in my budget. We spent about 45 minutes looking at all my options, moving slabs to see what was behind one and so on. She was very dedicated and helpful, information on what characteristics were in some slabs. It was a good trip, I did find what I liked on my trip back. It will go on the kitchen. I was really happy to have someone reach out to me and cater to my situation, it is rare to find customer service that is so attentive these days. I appreciated her efforts and diligence. Would recommend her to anyone that is going to purchase from this business.
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Source:Google
Jackie Boo
Date: 2022-07-11 20:13:15
Ten out of ten would recommend!
I love how beautiful their material are. Charity was such a great help, very knowledgeable and very sweet. She was professional and didn't push things on me like other places have.
I will be purchasing my new granite countertops from Quality Stones and will go to them for any future countertop needs.
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Source:Google
Jc “Miss Jackson” J
Date: 2018-09-15 17:54:08
First time @ the warehouse!
Great customer service and beautiful inventory! Ask for Albert “Al”!
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Source:Facebook
Ritesh Savaliya
recommends
Customer service is beyond amazing, beautiful selections, referring people to them all the time.
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Source:Facebook
Sharon Ossi Storey
recommends
Andrea was so very helpful and was great to work with ! She has great knowledge with patience ,showed me all my options and moved slabs so I could find the perfect color! Highly recommend her ! She made this an easy decision. Thank you!!!
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Source:Facebook
Mattie Wissing
recommends
Extremely helpful staff. Amanda and Creole were amazing and took a lot of time to explain the different types of surfaces and show us their selection. Highly recommend if you are looking for countertops.
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Source:Facebook
Sabrina Banks
recommends
service was awesome, Creole was very informative and knowledgeable. which made our experience a good one.
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Source:Facebook
Amanda Schmitt
recommends
I've visited 4 different suppliers in the Jacksonville area and decided to go with Quality Stone. Amanda at the front desk is great! She is very knowledgeable. They actually walk around with you when you are viewing slabs so they can answer all your questions. Not everyone does that.
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Source:Facebook
RodRiri Agustin
recommends
Chris was very knowledgeable & showed us a variety of stones. He definitely helped us make a very hard decision, quartz/marble/granite. Thank u thank u for the great assistance!!!
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Source:Yelp
Bonnie B.
Date: 2024-11-16 18:21:06
Outstanding operation! I had an issue with a quartz countertop discovered after installation (it was a bad slab pour; no fault of Quality Stones) and they worked with my contractor to get me a new countertop with no additional charge! THAT'S customer service! I would give them 10 stars!!!!
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Source:Yelp
Ciara N.
Date: 2023-02-26 17:44:14
We visited Quality Stones today and Chris helped us. We didn't know exactly what we wanted so Chris gave us a tour and explanation of the different types of stone they offer. The warehouse is large, well-organized, and houses so many beautiful options. Chris was friendly, knowledgeable, and we really appreciated his help.
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Source:Yelp
T M.
Date: 2022-05-27 20:39:34
Quality Stones has a beautiful well-lit warehouse with so many granite and quartzite slabs to choose from. We really appreciated the kindness of Andrea at the front desk. Ash made sure that we had everything we needed as well. Overall, we had a very good experience and would definitely recommend visiting Quality Stones.
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Source:Yelp
Susan B.
Date: 2021-03-06 16:49:48
Our showroom rep was Xavier who did a great job showing us the stone options. He was knowledgeable and friendly.
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Source:Yelp
Mallisa S.
Date: 2021-02-16 11:35:04
Quality Stones representative Andrea was SPECTACULAR. My Husband and I experience at Quality Stones was warm, home felt, professional and overall Great !. The selection had us in AWH ! So much to choose from, as we went along each isle and level, Andrea knew all the history, durability, comparison on all her products,and the prices were very good. Andrea knowledge made it so easy, Andrea know her stuff, it is truly refreshing to be making a major purchase and communicating with an expert like Andrea. Thank you Quality Stones and Double Thank you Andrea. Anthony and Mallisa
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Source:Yelp
Cindy B.
Date: 2018-04-26 12:40:31
If you want the best selection and the best deal this should be your 1st and last stop! We looked in Flagler, Palm Coast, Ormond, Daytona, St. Augustine than we heard of this place in Jacksonville. Wish we had gone there first. They have the finest selection and the most beautiful collection we have ever seen. Than take it to Continental Granite and Marble in Bunnell, FL for the finest craftsmanship. We are so Happy!
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Source:Yelp
Denise A.
Date: 2018-03-27 16:37:21
What a great experience. As soon as we walked in the door we were greeted with a smile an what can I help you with today. We said what we needed without an appt an Rija said no problem an immediately helped us. She took us through all the samples in the warehouse an let me tell you they have the best selection ever. She was so great explaining everything an answering all our questions we had. We ended up picking some amazing stuff an are so happy with the whole experience. I highly recommend if you're looking for granite or any kind of stone you check these guys out first. You won't be disappointed with the selections they have as everything is so beautiful. We will definitely be coming back when we start the bottom half of our house to pick more granite or stone for the bathrooms. Great service great prices great selections what more could you ask for. And excellent excellent customer service. Thanks Rija for making the process for us so easy and all of your great help and knowledge.
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Source:
FAQ About Quality Stones — Based on Independent Research
What materials can I order a countertop from Quality Stones?
During our independent research, we found that Quality Stones offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Quality Stones’s clients in Jacksonville, FL for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Quality Stones fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Quality Stones is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Quality Stones fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Quality Stones, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Quality Stones most often implement in Jacksonville, FL?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Quality Stones successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Quality Stones?
The company’s office is located at 10475 Fortune Pkwy Building 200, Suite 211, Jacksonville, FL 32256, but its work is not limited to just the city of Jacksonville, FL. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Quality Stones work with?
Like many participants in our rating, Quality Stones works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Quality Stones often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Quality Stones have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Quality Stones has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Quality Stones offer any discounts on countertop fabrication in Jacksonville, FL?
Unfortunately, during our independent research, we were unable to reach representatives of Quality Stones to clarify information about possible discounts. The company did not respond to calls or messages sent by our mystery shopper. However, in our experience, most companies featured in our rating are open to discussing personalized terms.
We recommend checking the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are willing to discuss individual terms.
What is the price category of Quality Stones in Jacksonville, FL?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Quality Stones. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Quality Stones?
Yes, according to our research, Quality Stones offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Quality Stones?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Quality Stones in Jacksonville, FL. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Quality Stones to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Quality Stones in Jacksonville, FL. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Quality Stones offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Quality Stones performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Quality Stones provide for its work?
According to our information and industry practice, Quality Stones, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Quality Stones in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Quality Stones. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
10475 Fortune Pkwy Building 200, Suite 211, Jacksonville, FL 32256
Congratulations! You’re on the right track
Quality Stones is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Quality Stones know that you found them through the National Ranking Countertops Contractors!