About Quality Marble — Ranked №9 Countertop Fabricator and Installer in Summerville, SC
17.49
total score
The main rating value calculated from more than 30 indicators.
Exact value: 17.490173 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Quality Marble, founded in 1993, ranked number 9 in Summerville, SC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Quality Marble among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Quality Marble: Total Score & Key Ratings
The Total Score of 17.49 out of 100 achieved by Quality Marble in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Quality Marble has a rating of 3.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.14 out of 5.
You can read detailed information and evaluations from our independent research of Quality Marble’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Quality Marble directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Quality Marble
Quality Marble, Inc. is family-owned and operated by multiple generations who grew up in the Lowcountry. Quality Marble discusses your needs then designs and customizes your kitchen and/or bathroom countertops to meet your expectations. You can visit a showroom conveniently located in Summerville, South Carolina. A design team can help you visualize and choose specific aspects of your countertops including color and edges
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
3.9
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 21
Google
4.5
reviews: 16
YELP
1.8
reviews: 5
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
0.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.138889 out of 5.
criteria: 10
Staff friendliness
0
No Data
Staff friendliness
We were unable to assess the staff friendliness of Quality Marble.
Unfortunately, we were unable to reach Quality Marble during our mystery shopper research. This could be due to missed calls or unanswered messages.
Important:
The lack of data affects the company’s ranking position. However, Quality Marble remains one of the top companies in the U.S., having achieved high scores in other criteria. We recommend contacting Quality Marble directly to gain a full understanding of their level of service.
Staff Expertise
0
No Data
Staff Expertise
We were unable to assess the staff expertise of Quality Marble.
Unfortunately, we were unable to reach Quality Marble during our mystery shopper research. This may have been due to unanswered calls or messages.
Important:
This rating does not reflect the overall professionalism of Quality Marble, but only indicates the absence of data. Quality Marble remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend contacting the company directly for a complete understanding of their staff expertise.
Company Age
5
Legacy
Company Age
Quality Marble is a legacy company, established in 1993.
According to our research, Quality Marble has been in business since 1993, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Quality Marble directly to confirm the details.
Own Office
0
No Data
Own Office
We were unable to confirm whether Quality Marble has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Quality Marble operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Quality Marble remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Quality Marble directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether Quality Marble has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Quality Marble operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Quality Marble remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Quality Marble directly for more information.
Veterans Discount
0
No Data
Veterans Discount
We were unable to confirm whether Quality Marble offers discounts for veterans.
Unfortunately, as part of our mystery shopper research, we were unable to determine if Quality Marble provides discounts for veterans. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Quality Marble remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Quality Marble directly for more information.
Production time
0
No Data
Production time
We did not receive production time information from Quality Marble.
Unfortunately, Quality Marble did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry.
Important:
The lack of data on production time affects the company’s ranking position. However, Quality Marble remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Quality Marble directly to clarify timelines and project conditions.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from Quality Marble.
Unfortunately, Quality Marble did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Quality Marble.
Unfortunately, Quality Marble did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Quality Marble remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Quality Marble directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Quality Marble.
Unfortunately, Quality Marble did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Quality Marble, which is recognized in our rankings for other parameters. We recommend reaching out to Quality Marble directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Quality Marble
Identifies as women-owned
Online estimates
Onsite services
Wheelchair accessible
Accepts Credit Cards
Private Lot Parking
Dogs Allowed
Women-owned
Open to All
Bike Parking
On-site services
Countertop Installation
Kitchen & Bath
Countertop contractor
Granite supplier
Marble contractor
Reviews about Quality Marble
All (14)
Google (9)
Yelp (5)
Source:Google
L D
Date: 2022-07-18 14:39:45
This company without accountability, impolite, poor customer service, and poor quality craftsmanship. I do not care what they post. They post what they want. They do work with builders but beware once off warranty. The company has the most terrible reviews on yelp and other sites.Facebook will be my next review. I hope you read reviews that are honest.
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Source:Google
Connie powell
Date: 2022-08-19 22:38:30
I
On 8 19 had a scheduled install from 8 12. I Called at 1030 to confirm on scheduled. Was assured it was. At 12 when no one had called or showed I called again. Was told she would call them and get me an update. Over 90 minutes later no return call. Called again and was assured they would be here..I had to cancel plans and waited again..again no one showed or called.
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Source:Google
Lora Mayo
Date: 2021-03-04 16:06:15
Clint from the sales team worked endlessly with us to get our counters just right! The install team were so professional and did beautiful work! Would absolutely recommend them again.
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Source:Google
Rick Dimitch
Date: 2020-09-17 15:45:54
Replaced my granite kitchen counter tops and used Quality Marble. Professional from start to finish. Installation was quick and the crew was very polite.. Redoing a bathroom soon and will be calling Quality Marble.
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Source:Google
Martha “Mimi” De Moura
Date: 2021-05-04 15:16:59
Quality Marble fabricated and installed Dekton Helena for our kitchen. We couldn't be more pleased with the stone and the installation! Clint and his team were wonderful to work with.
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Source:Google
S A
Date: 2024-05-23 17:44:25
Great people, great service and beautiful work !
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Source:Google
AHP Charleston
Date: 2020-09-08 18:45:33
In order for us to build quality homes and have raving-fan customers, we must have a great partnership with our contractors. Nikki and Buddy make themselves available when we have questions or concerns and provide a great product. We highly recommend Quality Marble!
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Source:Google
Jim Veraldi net
Date: 2020-12-15 21:06:39
Great company to work with. After initial selection was able to do everything online. Measurement was spot on and installers were great. Highly recommended.
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Source:Google
Julia VrMeer
Date: 2021-06-03 22:56:50
Our countertops turned out beautifully! Buddy was wonderful to work with- professional, knowledgeable, and communicated often and timely. Customer service was fantastic! Highly recommend.
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Source:Yelp
Chris E.
Date: 2021-03-29 14:55:51
Wonderful local, family owned business with over 30 years experience in the countertop business. They have fantastic showroom, state-of-the-art fabricating shop and experienced installers.
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Source:Yelp
Linette D.
Date: 2022-07-18 14:32:32
this company has very poor reviews. i will add to this. the website declares, customer satisfaction, and quality craftsmanship. first, customer service on three attempt is very impolite and poor. never reuotturned call. the company does not take any responsibilty for there work. new home off warranty. the company without seeing the problem will automatically tell you they have to do and quote a price of close to 500.00 with out looking.
well the kitchen sink dropped no silicone or adhesive to sides or back. it took a professional to come out prop it up and charge me 100.00.
please look at the other reviews and heed advise. do not do business with people like this. the builder used this company after one year do not expect them to help or take responsiblity except to through you a way out price over phone. this was a dropping undermount kitchen sink. dthe home is 4 1/2 years old. i live alone with little use of the sink. do not expect call backs either. they do not deserve one star...could not leave a review without one star. by the way the quartz is very poor quaiity
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Source:Yelp
Craig W.
Date: 2022-01-23 14:41:22
This company does business with Cabinets to Go and does a horrible job in fabrication of countertops. They did not center hole for cooktop on island and don't care. Cabinets to Go has been zero help. Plenty of countertop companies to choose from. Do not use this company.
C
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Source:Yelp
Ricardo N.
Date: 2021-08-05 21:12:29
Terrible experience with this company.
First, they came to measure and give me a quote and everything was fine. When I selected the countertop, they charged my card immediately and set the installation for the 2 weeks after which was fine. But then, No one showed up that day. No one called or told me why no one showed up. I had to called them a couple of days later and they told me they needed measurements for the sink even though they already had that info when they came to asses and measure.
When they came to install the countertop, the piece looked completely different to the pictures we approved, when I call them to see if there was something we can do, they blamed the lightning of the pictures and told me they can come and sell me another countertop. Not even to try to work with me or nothing. Really bad experience.
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Source:Yelp
Fred S.
Date: 2021-04-27 01:28:32
Very poor follow through as a worldwide membership company supplier.
No initial promises kept -- No show for appointment. No emailed pictures of possible countertops. No communication of any kind. When I called to find out why no one showed, after my waiting for their promised arrival time window of three hours, I was met with extremely poor treatment from an argumentative staffer who made excuses without any managerial oversight. I suggested that she communicate with the staffer who set the appointment and get back to me! I still anxiously await that telephone call.
A total waste of hours of my telephone and research time without the slightest apology or attempt to correct the problem with my promised in-home sales call. AND I SHARED THE EXACT PRODUCT, manufacturer and pattern, I SOUGHT. Easy opportunity for a sale lost. How embarrassing for them!
Such inconsistent customer service experiences within days of each other. Perhaps its due to that Covid-19 thing! However, what was initially promised is currently being promised on the company website....
Puzzling.
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Source:
FAQ About Quality Marble — Based on Independent Research
What materials can I order a countertop from Quality Marble?
During our independent research, we found that Quality Marble offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Quality Marble’s clients in Summerville, SC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Quality Marble fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Quality Marble is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Quality Marble fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Quality Marble, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Quality Marble most often implement in Summerville, SC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Quality Marble successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Quality Marble?
The company’s office is located at 252 Deming Way, Summerville, SC 29483, but its work is not limited to just the city of Summerville, SC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Quality Marble work with?
Like many participants in our rating, Quality Marble works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Quality Marble often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Quality Marble have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Quality Marble has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Quality Marble offer any discounts on countertop fabrication in Summerville, SC?
Unfortunately, during our independent research, we were unable to reach representatives of Quality Marble to clarify information about possible discounts. The company did not respond to calls or messages sent by our mystery shopper. However, in our experience, most companies featured in our rating are open to discussing personalized terms.
We recommend checking the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are willing to discuss individual terms.
What is the price category of Quality Marble in Summerville, SC?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Quality Marble. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Quality Marble?
Yes, according to our research, Quality Marble offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Quality Marble?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Quality Marble in Summerville, SC. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Quality Marble to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Quality Marble in Summerville, SC. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Quality Marble offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Quality Marble performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Quality Marble provide for its work?
According to our information and industry practice, Quality Marble, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Quality Marble in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Quality Marble. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Quality Marble is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Quality Marble know that you found them through the National Ranking Countertops Contractors!