About PSI Tops — Ranked №6 Countertop Fabricator and Installer in Salt Lake City, UT
61.59
total score
The main rating value calculated from more than 30 indicators.
Exact value: 61.589977 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
PSI Tops, founded in 1968, ranked number 6 in Salt Lake City, UT in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included PSI Tops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
PSI Tops: Total Score & Key Ratings
The Total Score of 61.59 out of 100 achieved by PSI Tops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — PSI Tops has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.11 out of 5.
You can read detailed information and evaluations from our independent research of PSI Tops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact PSI Tops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about PSI Tops
The family business started manufacturing stone products in 1972. PSI Tops manufactures bathroom and kitchen countertops, cabinets, bar counters and other stone products. Designers make individual projects of kitchen countertops and dressing tables. Free consultations help you choose the material, model and size of the product. The masters do the job accurately. The estimate is calculated for clients free of charge during the consultation. Orders are carried out for residential premises, hotels and commercial facilities. High-quality materials, accuracy of work and professional installation make countertops durable.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.6
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 124
Google
4.6
reviews: 123
YELP
5
reviews: 1
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.112124 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of PSI Tops as Excellent.
Our mystery shopper research revealed that the staff at PSI Tops provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with PSI Tops’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting PSI Tops directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of PSI Tops as Excellent.
The staff member from PSI Tops who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at PSI Tops may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
PSI Tops is a legacy company, established in 1968.
According to our research, PSI Tops has been in business since 1968, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting PSI Tops directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that PSI Tops has a dedicated office.
Our research revealed that PSI Tops operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting PSI Tops directly to confirm the latest details.
Own Production
0
No Data
Own Production
We were unable to confirm whether PSI Tops has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether PSI Tops operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, PSI Tops remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to PSI Tops directly for more information.
Veterans Discount
1
None
Veterans Discount
PSI Tops does not offer discounts for veterans.
Based on our mystery shopper research, we found that PSI Tops does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting PSI Tops directly for confirmation.
Production time
3
Standard
Production time
We rate the production time of PSI Tops as Standard.
During our research, PSI Tops quoted a standard project completion time of 21 days. This typical timeframe places them in the Standard category, reflecting a stable and reliable approach to completing projects.
Important:
Our evaluation is based on information provided by PSI Tops during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with PSI Tops.
Deposit Level
2.6
Standard
Deposit Level
We rate the deposit level of PSI Tops as Standard.
PSI Tops requested a deposit of 60%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by PSI Tops may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from PSI Tops.
Quote Time
1.5
Slow
Quote Time
We rate the quote preparation speed of PSI Tops as Slow.
Our mystery shopper research showed that PSI Tops took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with PSI Tops in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with PSI Tops.
Affordability
3.7
Below Average
Affordability
We rate the price level of PSI Tops as Below Average.
Based on our mystery shopper research, PSI Tops provided a quote of $108.27 per square foot for Calacatta Idilio quartz and $91.55 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality.
The total price for the finished and installed product measuring 83.4 square feet was $9030 for Calacatta Idilio quartz and $7635 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from PSI Tops.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of PSI Tops
Small business
Delivery
In-store pickup
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Checks
Credit cards
Debit cards
NFC mobile payments
Free parking lot
In store shopping
In store pickup
Countertop store
Cabinet store
Reviews about PSI Tops
All (17)
Google (16)
Yelp (1)
Source:Google
J D
Date: 2024-11-22 01:50:07
Junior installed our counterops and i have to say, great job! Working with this company has been a pleasure from start to finish. They are courteous and very talented. I highly, HIGHLY recommend them! Their work is precise and perfect. We did a custom "vintage" style and they delivered an absolute perfect result! Thanks!!!!!
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Source:Google
James West
Date: 2024-11-22 15:48:12
This company is awesome. We wanted to have a 1950s reproduction countertops. We searched all over the valley. Nobody could do them. By chance we got a referral to psi tops. From the moment we walked in the door we got excellent treatment and they knew exactly what we were looking for. Russ helped us get the product we wanted and walked us through the process from start to finish. Jake who built the countertop has excellent craftsmanship. Junior our installer did an excellent job. Very knowledgeable and left the place clean. He even was great with the dogs. If you want an old school company that knows their craft. You can’t ask for better. Thank you for all your help.
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Source:Google
Carie Arslanian
Date: 2024-02-02 19:32:07
Russ was great to work with! The customer service was off the chart ! We just picked up our table for our motorhome And it look better than we expected!! Highly recommend this company! Thank you for all your help
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Source:Google
Morgan Hunt
Date: 2024-08-07 03:15:51
The whole team was very friendly, the job was affordable, and the installation process went smooth! We've had the countertops for about a month now and they're looking great! Would 100% recommend.
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Source:Google
Andrea Parker
Date: 2024-05-29 00:59:05
PSI Tops was great to work with. I loved their nice showroom and Cody was really friendly and knowledgeable. I LOVE how my countertops turned out! They did a great job!
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Source:Google
Esther Tran
Date: 2023-12-12 17:35:15
PSI Tops worked with me to assess whether my kitchen counter repairs could be a simple diy or whether the repair should be done professionally. We ended up having them come out and do the work. The guys that came were courteous, clean and they did a great job on the repair. And it was a very reasonable price!
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Source:Google
Laurie Syme
Date: 2024-08-14 00:10:26
Cody and his team responded quickly to get the measuring done and complete the installation of our new countertops. We love the quality, and the job was completed faster than we expected and at a price lower than anticipated. This is the team you can trust in your home and know that you’re being dealt with honestly. We are so pleased with the end result!
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Source:Google
Paul Glauser
Date: 2022-04-22 22:24:18
PSI replaced one of our 30-year-old bathrooms' cabinets and two bathroom countertops faster and at a better price than other suppliers we considered. They are beautiful. And installation was fast, too. Completely satisfied, and would definitely go to them again.
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Source:Google
Mike Frandsen
Date: 2024-09-05 05:32:24
It seems almost profane to call this place a "Slab Yard". PSI is truly a premiere counter top boutique. From the moment you walk in and are greeted by caring a staff of professionals you will realize you are about to experience something special. We were treated so well here that we are still in awe. Moving granite and quartz slabs weighing thousands of pounds so we could get a better look didn't inconvenience them in the least. I highly recommend PSI to anyone looking for premium quality stone surfaces, you will not be disappointed.
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Source:Google
Tyler Cramer
Date: 2024-11-22 16:18:39
These guys are incredible. Cody has been estimating kitchens and counters for 14 years. He’s incredible at it and I love doing business with these guys!
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Source:Google
Chantel Brewer
Date: 2024-04-17 23:09:36
We did some laminate countertops through PSI for our rental. Was hard to find someone that still does laminate. We were happy with the entire process from sales (Paul) to install. Price was comparable to the bigger competitors and we’d rather support local
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Source:Google
Mary Jill Roth
Date: 2024-12-23 14:50:36
PSI Tops are the BEST! Most excellent customer service and knowledgeable staff! VERY happy with my new countertop. Sales and installers were phenomenal!!
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Source:Google
John Lee
Date: 2024-04-09 17:23:03
Customer service at home and on the phone was excellent. Installation was quick and professional. The extra charge for service in Ogden was excessive, especially when my job was combined with another.
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Source:Google
Janelle Anderson
Date: 2024-08-09 18:49:13
Looks good in the end but had issues with the installer who was the brother of Cody who was our contact. Cody was great to work with but his brother continuously messed up our cabinets. No check list for finishing off he installed our island half an inch shorter than my cabinets, scratched the surface and was going to let it go because he said the counter would cover it drawers were installed lop sided pantry came installed dented. My oven was chipped and he didn’t take responsibility and Cody decided since I had a laundry list of things his installer brother needed to fix, he wasn’t going to talk to me anymore. Especially because I confronted the installer about the chip in my oven.
I told him if his brother did things right the first time he wouldn’t have had to come back multiple times to fix things. Couldn’t prove the oven so that’s an expense I get to live with
If you choose to go with these people be sure to keep your eagle eye out and make clear list of the issues that need to be fixed before paying them. Even my lazy Susan tables were chipped big chips and they had to be replaced 3 times!!
The drawers were installed without being secured or glued so they all came apart when I pulled them out. No joke it was a joke. If your a professional secure everything and don’t right and take ownership for your failures
Counter tops were mostly good but the island had a chip in it they were going to let slide but I pushed the matter and they came to seal it.
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Source:Google
Julie Jacobsen
Date: 2024-04-29 01:46:43
I’m always nervous about any construction, because I feel like something always goes wrong. It was a great experience, and it was so smooth. Excellent company to work with! Super easy, reliable and got the job done. It looks great!
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Source:Google
Bobbie Willey
Date: 2024-04-28 20:24:13
PSI created and installed my new laminate kitchen countertops. The job is pure perfection. My adventure began with Rus in the friendly showroom and ended with Jr. in my now beautiful kitchen; such delightful professionals. Everyone I was involved with were so happy and inspiring, even the billers, ha. I truly recommend PSI. P.S. Best prices too!
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Source:Yelp
Diane T.
Date: 2019-02-07 20:14:07
Plastic Specialties installed a countertop through a restorations company. I found a crack in the seam, called the restoration company, and received no response. Called Plastic Specialties and they were out to look at it within the hour. Without hesitation offered to replace the entire countertop. Called me that afternoon, and said he could take out the defective one and install the new one the very next working day. So impressed with a company that backs their product without hesitation. Awesome customer service!!!!
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Source:
FAQ About PSI Tops — Based on Independent Research
What materials can I order a countertop from PSI Tops?
During our independent research, we found that PSI Tops offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by PSI Tops’s clients in Salt Lake City, UT for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does PSI Tops fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, PSI Tops is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does PSI Tops fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by PSI Tops, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does PSI Tops most often implement in Salt Lake City, UT?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that PSI Tops successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of PSI Tops?
The company’s office is located at 1640 S Redwood Rd, Salt Lake City, UT 84104, but its work is not limited to just the city of Salt Lake City, UT. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does PSI Tops work with?
Like many participants in our rating, PSI Tops works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, PSI Tops often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does PSI Tops have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether PSI Tops has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does PSI Tops offer any discounts on countertop fabrication in Salt Lake City, UT?
According to our research, PSI Tops does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, PSI Tops may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of PSI Tops in Salt Lake City, UT?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from PSI Tops. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from PSI Tops?
Yes, according to our research, PSI Tops offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at PSI Tops?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from PSI Tops in Salt Lake City, UT. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take PSI Tops to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from PSI Tops in Salt Lake City, UT. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does PSI Tops offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, PSI Tops performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does PSI Tops provide for its work?
According to our information and industry practice, PSI Tops, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact PSI Tops in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on PSI Tops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
PSI Tops is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let PSI Tops know that you found them through the National Ranking Countertops Contractors!