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About Professional Stone — Ranked №9 Countertop Fabricator and Installer in Mobile, AL
19.55
total score
The main rating value calculated from more than 30 indicators.
Exact value: 19.547778 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Professional Stone, founded in 2006, ranked number 9 in Mobile, AL in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Professional Stone among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Professional Stone: Total Score & Key Ratings
The Total Score of 19.55 out of 100 achieved by Professional Stone in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Professional Stone has a rating of 4.1 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.1 out of 5.
You can read detailed information and evaluations from our independent research of Professional Stone’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Professional Stone directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Professional Stone
The company from Mobile has a strong position in the local market of stone products for kitchens and bathrooms. Professional Stone was founded in 2011 and has a proficient staff of specialists in the field. The main activities of the company are the fabrication and installation of residential kitchen countertops, bathroom tabletops and vanity surfaces made of marble and granite. In addition, the company offers custom cabinets and sinks. Professional Stone establishes loyal prices for products and services, and the work of experienced craftsmen guarantees the long-term service of the installed countertops.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.1
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 39
Google
4.1
reviews: 39
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
0.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.098148 out of 5.
criteria: 10
Staff friendliness
0
No Data
Staff friendliness
We were unable to assess the staff friendliness of Professional Stone.
Unfortunately, we were unable to reach Professional Stone during our mystery shopper research. This could be due to missed calls or unanswered messages.
Important:
The lack of data affects the company’s ranking position. However, Professional Stone remains one of the top companies in the U.S., having achieved high scores in other criteria. We recommend contacting Professional Stone directly to gain a full understanding of their level of service.
Staff Expertise
0
No Data
Staff Expertise
We were unable to assess the staff expertise of Professional Stone.
Unfortunately, we were unable to reach Professional Stone during our mystery shopper research. This may have been due to unanswered calls or messages.
Important:
This rating does not reflect the overall professionalism of Professional Stone, but only indicates the absence of data. Professional Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend contacting the company directly for a complete understanding of their staff expertise.
Company Age
3.5
Experienced
Company Age
Professional Stone is an experienced company, operating since 2006.
Our research revealed that Professional Stone began operating in 2006, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Professional Stone directly.
Own Office
0
No Data
Own Office
We were unable to confirm whether Professional Stone has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Professional Stone operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Professional Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Professional Stone directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether Professional Stone has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Professional Stone operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Professional Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Professional Stone directly for more information.
Veterans Discount
0
No Data
Veterans Discount
We were unable to confirm whether Professional Stone offers discounts for veterans.
Unfortunately, as part of our mystery shopper research, we were unable to determine if Professional Stone provides discounts for veterans. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Professional Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Professional Stone directly for more information.
Production time
0
No Data
Production time
We did not receive production time information from Professional Stone.
Unfortunately, Professional Stone did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry.
Important:
The lack of data on production time affects the company’s ranking position. However, Professional Stone remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Professional Stone directly to clarify timelines and project conditions.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from Professional Stone.
Unfortunately, Professional Stone did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Professional Stone.
Unfortunately, Professional Stone did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Professional Stone remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Professional Stone directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Professional Stone.
Unfortunately, Professional Stone did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Professional Stone, which is recognized in our rankings for other parameters. We recommend reaching out to Professional Stone directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Professional Stone
Small business
Delivery
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
In store shopping
Home goods store
Reviews about Professional Stone
All (11)
Google (11)
Source:Google
Nicholas Downey
Date: 2024-11-06 19:54:02
Good prices, fast turn around, the owner Mac is great to deal with!
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Source:Google
Jessica Coleman
Date: 2021-08-08 13:55:59
I love our countertops! When our cabinets took longer than expected (someone else made them) I was worried Mac would not be able to put us back on his schedule in a timely fashion but he was still able to get our countertops re-scheduled and installed in a reasonable amount of time considering the amount of work his company has right now! They look great and we are very pleased with the work and price!!
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Source:Google
Brett Gambino
Date: 2023-03-24 02:41:04
We've used Professional Stone 4 times over the past 5 years. They've done a great job each time. Very professional, attention to detail, and competitive pricing. Thank you Trevor, Bubba and Mac!
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Source:Google
Donna Salsbury
Date: 2019-07-07 12:48:23
Nothing but good things to say about Mac AND his crew (including Diane, who texted me while on her vacation!). I received courteous and professional service. Mac had to come out and remeasure after an alteration was made on my end. No problem! Measure, cut and install turnaround was less than two weeks! Crew members for install were pleasant and done in about 2 hours. I had 2 bathrooms, kitchen sink area, and an island at a very reasonable price. The stone is beautiful!
Read more
Source:Google
Marc Mitchell
Date: 2024-12-07 02:21:55
Called them last minute with a tight timeline. They had my cabinets measured, granite cut and installed in less than a week start to finish. Grateful for them. Fast, friendly, and their team is professional. 10/10 recommend.
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Source:Google
sonny williams
Date: 2021-08-05 16:02:30
Mac Sells and his crew at Professional Stone are amazing! The quality of their product and installation is by far superior then their competitors… Forgot to mention that their prices are unbelievable.
Keep in mind that they do have a waiting list and installation timings dont always work out, but Mac does ensure he communicates any delays…. Super people… cant say enough… they’ve installed counters for us twice and would use them again….
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Source:Google
Lyndsey Spradlin
Date: 2021-08-11 17:30:10
Mac Sells was a breath of fresh air during our home repair/remodel experience. From my first phone call with him through the completion of the installation, he was nice, courteous, funny and professional. He invited me to his business where he personally guided me through the slabs. He was extremely informative and assisted me in both design and material suggestions that would be best for my specific family dynamic. He has a variated array of materials on site that fit many different styles from traditional and classic to modern and trendy- he has it all. He took extra time moving slabs around so that I could "hand-pick" the exact slab that would be used in my home. He was relatively easy to get in touch with and would even respond to my (many) questions outside of office hours, when his schedule would allow. Mac was clear and transparent about his timelines and availability for measuring, fabricating, and installing. Even though there were setbacks with other aspects of my rebuild that lead to me having to stop production on the day he was fabricating, he was able to adjust his schedule and fit my job back in the installation queue within a couple of weeks. He did so with a compassionate and understanding disposition. Mac and his team are trustworthy and detail oriented. He also took time after the job was completed to call and ensure that we were happy. I am very proud to recommend Professional Stone to others and am happy that he is part of our journey of our home re-build.
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Source:Google
katarina uebelhor
Date: 2024-01-15 21:29:37
I rarely write bad reviews! The countertop is beautiful but service left so much to be desired. The company did not arrive on the days they were meant to and I had to reach out myself to find out what was going on. We were told our kitchen would not have countertops for 3 days. This became 10 days without any communication from them unless I called. The countertop installers did not properly secure the dishwasher ( after the second attempt) and we are still dealing with a dishwasher that infrequently closes in order to start. They left without fixing the electrical panels that they took off, leaving me to call and pay for a separate electrician.
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Source:Google
Chris
Date: 2019-02-19 17:22:50
Mac and his team do great work! Noah is an artiest, and this is the second time I have used them. They have a great selection of Stones in stock.
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Source:Google
Tyler Pham
Date: 2022-08-13 03:39:13
I've been working with Professional Stone for over 10 years. Very reliable and reasonable price. Highly recommended.
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Source:Google
Alyssa Houston
Date: 2024-10-04 06:54:32
Do not do business with this man, he takes your money and then you have to chase him down to find out why the job still isn’t done 6 weeks later and still nothing! He always blames it on his employees or claims that his saw is down this and that. He treats his Good employees like dogs as well, No respect for anyone, and will lie straight to your face when you already know the Truth. DO NOT DO BUSINESS WITH HIM ! Beware ! My Cousin is still waiting for her job ! And still can’t ever get him on the phone, and or show up during business hours and the workers in the shop do not know anything. You can tell they are messed up on something, and are Straight rude to your face. And after doing some digging he has been taken to court , civil cases left and right. He takes money and doesn’t do the job, he isn’t just a bad businessman, he is a crook, and just a bad person in general.
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Source:
FAQ About Professional Stone — Based on Independent Research
What materials can I order a countertop from Professional Stone?
During our independent research, we found that Professional Stone offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Professional Stone’s clients in Mobile, AL for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Professional Stone fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Professional Stone is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Professional Stone fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Professional Stone, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Professional Stone most often implement in Mobile, AL?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Professional Stone successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Professional Stone?
The company’s office is located at 3633 Dawes Rd, Mobile, AL 36695, but its work is not limited to just the city of Mobile, AL. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Professional Stone work with?
Like many participants in our rating, Professional Stone works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Professional Stone often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Professional Stone have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Professional Stone has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Professional Stone offer any discounts on countertop fabrication in Mobile, AL?
Unfortunately, during our independent research, we were unable to reach representatives of Professional Stone to clarify information about possible discounts. The company did not respond to calls or messages sent by our mystery shopper. However, in our experience, most companies featured in our rating are open to discussing personalized terms.
We recommend checking the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are willing to discuss individual terms.
What is the price category of Professional Stone in Mobile, AL?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Professional Stone. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Professional Stone?
Yes, according to our research, Professional Stone offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Professional Stone?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Professional Stone in Mobile, AL. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Professional Stone to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Professional Stone in Mobile, AL. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Professional Stone offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Professional Stone performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Professional Stone provide for its work?
According to our information and industry practice, Professional Stone, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Professional Stone in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Professional Stone. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Professional Stone is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Professional Stone know that you found them through the National Ranking Countertops Contractors!