Premier Stone Fabrication, Inc.
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Examples of works performed by Premier Stone Fabrication, Inc.
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About Premier Stone Fabrication, Inc. — Ranked №7 Countertop Fabricator and Installer in Roanoke, VA
total score
Exact value: 17.735841 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Premier Stone Fabrication, Inc. ranked number 7 in Roanoke, VA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Premier Stone Fabrication, Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Premier Stone Fabrication, Inc.: Total Score & Key Ratings
The Total Score of 17.74 out of 100 achieved by Premier Stone Fabrication, Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Premier Stone Fabrication, Inc. has a rating of 4.3 out of 5 — and our team’s Mystery Shopper Score, which stands at 0 out of 5.
You can read detailed information and evaluations from our independent research of Premier Stone Fabrication, Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Premier Stone Fabrication, Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Premier Stone Fabrication, Inc.
Premier Stone Fabrication Inc. is in the top of customers rating of countertops companies in Roanoke, Salem, Botetourt, Blacksburg, Radford, Smith Mountain Lake. There are thousands of positive reviews concerning its products. Premier Stone Fabrication Inc. was created 25 years ago and now the company continues winning respect among potential clients. The company is good at using granite and marble, soapstone and quartzite for countertops. The company not only manufactures and installs countertops, but they also replace the old ones and polish the new ones. You can look and touch countertops in the company’s showroom in Salem, Virginia.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 63
YELP
reviews: 5
reviews: n/a
CoCo
reviews: n/a
Awards 2026
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Premier Stone Fabrication, Inc.
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible
Accepts Credit Cards
Bike Parking
Stone supplier
Building materials store
Concrete contractor
Countertop store
Granite supplier
Building Supplies
Countertop Installation
Kitchen & Bath
Reviews about Premier Stone Fabrication, Inc.
All (16)
Google (10)
Yelp (6)
Susan Young
Date: 2026-09-14 16:44:29
Highly recommend! Professional and genuinely care about their customers being pleased with the end result. We’ve used them twice for different projects and been exceptionally happy with the final results.
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David May
Date: 2026-09-10 14:40:06
Amazing and friendly people to work with They did an amazing job with measuring cutting and installing the stone. It looks great and they did it very fast. Lots of choices of stones Very fair pricing
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kimberly curtis
Date: 2026-09-10 14:36:12
This is the only company we trust for granite work in our home. They have now worked on two different homes for us, and both times the quality of their work and attention to detail have been exceptional. What really sets them apart is their willingness to work with you and help bring an idea together. We fell in love with an odd-sized slab we found in the remnant section of their shop, and they took the time to help us figure out a layout that would work beautifully in our master bathroom. The end result was even better than we had envisioned. From our kitchen and bathrooms to helping us find a creative solution for a unique space, they have consistently been wonderful to work with. It’s so nice to have a local, small business you can depend on for excellent craftsmanship, great service, and people who truly care about the finished product. We wouldn’t hesitate to use them again and highly recommend them!
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Tricia Mikesell
Date: 2024-11-05 15:14:45
A friend recommended Premier to us as an option for kitchen countertops. Our first visit to this store was great. The customer service was excellent and they had a huge selection to explore. We found a countertop that same visit. The installers that came to our home were professional and kind and did an amazing job. After install we noticed a section at a seam that was noticeably different in color and reported this to Premier. With no issues at all they offered to come out and replace that piece with a new match. We're extremely happy with our purchase and highly recommend them.
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John Sullivan
Date: 2024-08-25 22:14:48
It has been a while since our Taj Mahal kitchen counter was put in but I have been meaning to leave a review about how wonderful the experience with Premier Stone Fabrications was. We found the best possible natural Quartzite stone from the greatest, friendliest knowledgeable staff possible. Take all the time you want with them because there is no pressure. The installation was perfect and there was not a long wait time either. Anyone looking for an honest, easy to work with company then do yourself a favor and purchase your stone from them.
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Sheryl Luppino
Date: 2024-05-25 01:53:56
The Premier Stone team did an amazing job with my large kitchen island. They were able to quickly schedule templating, and installed within 2 weeks. They even came back to enlarge the opening for my pop up electrical outlet because I didn't have it available when they did the install. I looked at many other places for my stone and Premier was the most local and the most affordable. I am very satisfied.
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David Hudson
Date: 2024-02-07 03:22:42
Had two gentleman come over and cut some preexisting granite and drop a sink in it as well. Paid 375$ for the whole job. These gentlemen did the bare minimum but in an excellent way. They didn't touch the plumbing from start to finish nor did they apply the silicone around the sink. My wife and I are very handy but cutting granite just isn't fun without the proper tools. Price was extremely fair and they did everything as promised. Thanks for your help guys!!
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carina talmo
Date: 2023-10-09 22:29:44
Premier recently installed the most beautiful Carrera marble vanity in my master bathroom. I can't stop staring at it. They honed it for me and said it would look much better than the polished finish. Boy was he correct. It is stunning! Thank you so much!!
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Johanna Mauss
Date: 2023-10-04 22:03:17
Premier Stone recently installed a Quartzite countertop in our kitchen, and our experience was exceptional. Christian, in particular, deserves praise for his assistance in a tight timeline. The install crew was professional and efficient. Notably, they helped us troubleshoot an unexpected issue during installation, ensuring we didn't have to reschedule. Overall, we are very satisfied with Premier Stone's service, and our countertop looks fantastic. Highly recommended!
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Chanelle Henderson
Date: 2023-06-17 16:35:19
We should have read the reviews before going with Premier stone! I agree with many of them--the customer service at the beginning was excellent. Good selection/variety. However--if anything goes wrong, you're out of luck! Premier Stone mis-measured our countertops. When our contractor let them know, Christian BLEW UP at him on the phone, then hung up, then refused to call back! Super unprofessional. It's a 'Buyer Beware' situation. One more edit: it is interesting that every poor review listed on here has a comment from the owner that distances themselves from taking any responsibility. We provided a blue print to the owner and the representative who came to our house--both of which showed an overhang. It is unfortunate when companies do not take ownership for mistakes. Upon review, we noticed several errors outside what was already identified: such as an uneven, unsealed space that would have resulted in a crack down the road, uneven beveling along the edges, etc. It was not 'amazing' or 'even'. I stand by it: buyer beware! Second edit: Premier finally reached out to rectify their miscut after the previous post. They tried to correct the error and broke our cabinet in removing the other countertop! After another 10 days’ wait, they came to reinstall…and miscut it AGAIN! We are now 2 months behind schedule. I would not ever recommend Premier Stone. This has been a mess.
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Shireen
Date: 2025-04-17 17:33:27
My husband and I are remodeling our bathroom. We purchased calacatta marble slabs for the double vanity countertop and tub deck. We couldn't find the type of marble we wanted anywhere else. Jim, the owner, pulled out the slabs for us to look at and explained there was one area with a flaw that they would avoid. The crew that came out to create the templates and install was prompt and professional. We had to reschedule a couple of times to coordinate with our cabinet installers, and they were very accommodating. Everything was cut accurately and installed well. Both slabs have a lovely ogee edge. The vanity was cut in one piece with 2 undermount sinks. The tub deck has a seam, but we had to look closely to be able to see it - it's not noticeable at all It turned out beautifully and the price was very reasonable. We're very happy with Premier Stone.
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Keith L.
Date: 2023-06-14 16:49:19
I put a deposit down on a vanity countertop that, due to unforseen circumstances, I had to cancel one week later. When the deposit was initially placed I was told by Christian Jensen that the deposit was fully refundable so long as work had not already started on fabricating the countertop. What he did not tell me was that the deposit would not be fully refundable for an additional four to six weeks and then only through a check to be sent in the mail. I asked Christian why he could not simply provide me with a refund on my credit card charge. His reply was that some people had reversed charges after they were provided a refund. That does not make any sense, no credit card company is going to reverse charges when a refund has already been provided, but that is apparently Premier Stone Fabrication's policy. So I said that was fine, I would just put the charge in dispute with my credit card company and reverse the charges. Christian responded by saying that nothing further then needed to be done by Premier Stone Fabrication. I was planning on buying countertops for two new kitchens, but after my experience with Premier Stone Fabrication on just this one vanity countertop that had to be cancelled, I will never deal with them in the future. I simply do not trust Christian Jensen.
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Barry R.
Date: 2023-05-08 19:11:43
We got 6 estimates from places for granite and Premier Stone in Salem had the best price. They arrived on time and quickly removed the old countertops and installed the new granite. Everything was precut to the exact size and installed without any problems. I have never seen a granite countertop where the seams are not noticeable, except for what Premier Stone did today. I have to look for the seams, and they are still hard to see. The guys were careful as they worked and did an outstanding job cleaning up. Very professional and efficient. I would highly recommend Premier Stone in Salem for any granite countertop job. The work was exceptional!!!!
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Jake T.
Date: 2023-04-23 12:43:32
My wife and I are remodeling our kitchen and we purchased our stone counter tops from Premier Stone Fabrication. We had a good experience buying them and the installers did a good job. Our issue is with how they fabricated the pieces together. We went up to the yard and looked at the two slabs with Christian and showed him where we wanted the main pieces cut. All Christian did was put a sticky note on the large slab saying general area of the slab to include the island and sink. There was no outline or template on the slab show to us about exactly where cuts were going to be, especially at the seam. After the installation, my wife came home and noticed the horrible aesthetic appearance of seam in the middle of our sink. The seam is not this issue. The pattern of the pieces that were selected to be put together create are am eyesore. The following day I drove up to Premier Stone Fabrication to speak with Christian about this issue. Instead of trying to help solve the problem he became very condescending towards me telling me he knows that I am emotional even though I did not yell, scream or act foolish. I asked Christian why they didn't cut the two pieces differently and his response was they they tried laying it out differently but this was the best possible option. I never received a phone call during this process saying they are having issues laying out the two pieces to have a congruent look. They never called to say can we flip the side of the slab you want the sink to in order to have a better finish. Instead they cut the slab and installed it in our house. When I told Christian we were not happy with how the seam looks he tells me that it's natural stone and they can't match things and that they do their best. Well if this is their best than they need to change the company name because their was no real fabrication that took place. They had an entire slab to work with and could have easily changed the location of the cuts and contacted us to explain the cuts at the seam and provide customer service. I explained to Christian that if they would have moved the cut 8 inches down on the right hand side of the sink there would be no veins or they could have taken the slab and turned it around 180 degrees and used the other end for the sink and the seam. That piece has no visible veins. His response was it't natural stone and that is what you get. I have asked for the owner of the company to come to my house and look at the job. I will not be making final payment until the owner comes to my home and says he would allow this to be installed in his house and is proud of this craftsmanship from his company. Another issue we have is the slab on the left hand side of the sink is bowed causing a 1/4 gap at the end of the counter. The INSTALLER agreed that the stone was bowed after my cabinet guy, who was present at the time of the installation, showed him with their own level. When I spoke with Christian he assured me stone is flat. I explained to Christian that his installer agreed it was bowed and stated that it's a dirty little secret that stone can come sometimes bow. Christian than told me that we purchased natural stone and that is why we are having these issues. Again, Christian must have forgotten he works for Premier Stone Fabrication. I honestly believe Christian knows it looks terrible but keeps saying its okay because its a the seam and the narrowest part of the countertops. We purchased the last two slabs from that lot of quartzite so getting something that looks congruent may be easy. Please read the google review for how the company responded. Look at all the responses from Christian and the underlying theme ....the customer knew what they were buying and Premier Stone Fabrication did the best possible job they could do. I really hope that the owner is truly concerned about his reputation, the quality of his product at every step of the process and wants to help resolve this issue for us.
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Cathy S.
Date: 2023-01-11 17:29:03
In 2022, I decided to replace my countertops. I visited with Christian at Premier Stone and he was very helpful with the choice of granite; however, he informed to me that PS "did it all" and "there was nothing for me to worry about". Upon installation the installers removed the PVC pipes and unhooked the electric stove. They indicated that they did not reconnect either. I called Christian to inquire about this and to state my dissatisfaction. It feel quite misleading to me and Christian became quite angry at me on the phone and attempted to hang up. He stated "we are not plumbers or electricians". I suggested that he refrain from telling people that they "do it all" because one presumes it is all. He was rude, condescending, and annoyed by my statements. I would suggest more professionalism at PS along with omitting the statement "we do it all". He also charged me more to return to do the splash guards that were not cut at my home, indicating that it looks better. The contract had been written for a higher square footage than needed so he added the additional charge to come back to maintain the amount of the contract. BTW the granite is beautiful, just poor professionalism
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Jovi L.
Date: 2018-02-28 22:59:09
Wonderful, thoughtful and careful. From selection of the product to installation, they are 5 star. When they came out to install the countertop, our contractor had not fully stabilized the 'sub-counter'. They said that the countertop could possibly break in the future. They allowed us to stabilize the undermount, and returned a few weeks later to install without an extra charge. In addition, 8 months after the install, we received a call that we had mistakenly overpaid, and they were refunding us the overage.
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FAQ About Premier Stone Fabrication, Inc. — Based on Independent Research
What materials can I order a countertop from Premier Stone Fabrication, Inc.?
What types of spaces does Premier Stone Fabrication, Inc. fabricate countertops for?
What shapes of kitchen countertops does Premier Stone Fabrication, Inc. fabricate?
What countertop design styles does Premier Stone Fabrication, Inc. most often implement in Roanoke, VA?
What is the service area of Premier Stone Fabrication, Inc.?
What types of clients does Premier Stone Fabrication, Inc. work with?
Does Premier Stone Fabrication, Inc. have its own countertop fabrication facility?
Does Premier Stone Fabrication, Inc. offer any discounts on countertop fabrication in Roanoke, VA?
What is the price category of Premier Stone Fabrication, Inc. in Roanoke, VA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Premier Stone Fabrication, Inc.?
What is the fabrication and installation timeline for a countertop at Premier Stone Fabrication, Inc.?
How long does it take Premier Stone Fabrication, Inc. to prepare a quote for countertop fabrication and installation?
Does Premier Stone Fabrication, Inc. offer cutouts for sinks, cooktops, or other elements?
What guarantees does Premier Stone Fabrication, Inc. provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Premier Stone Fabrication, Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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150 Hammit Ln, Salem, VA 24153