Planet Granite
since 1998
Examples of works performed by Planet Granite
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About Planet Granite — Ranked №2 Countertop Fabricator and Installer in Colorado Springs, CO
total score
Exact value: 68.735996 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Planet Granite, founded in 1998, ranked number 2 in Colorado Springs, CO in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Planet Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Planet Granite: Total Score & Key Ratings
The Total Score of 68.74 out of 100 achieved by Planet Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Planet Granite has a rating of 4.4 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.58 out of 5.
You can read detailed information and evaluations from our independent research of Planet Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Planet Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Planet Granite
Do you need a reliable assistant in kitchen or vanity remodeling? Planet Granite offers its countertop installation service near you. The company is involved in natural stone processing. Thus, it offers clients to install custom countertops from marble, quartz, and granite. Each stone is treated individually due to its physical properties, which allows for preserving resistance to environmental factors. The enterprise cooperates with both private and commercial customers, embodying extraordinary ideas for kitchen and vanity interiors. Clients get original countertops for their premises.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 173
YELP
reviews: 31
reviews: 57
CoCo
reviews: n/a
Awards
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Planet Granite
Onsite services
Wheelchair accessible entrance
Free parking lot
Accepts Credit Cards
Small business
Wheelchair accessible parking lot
Wi-Fi
Free Wi-Fi
Credit cards
Debit cards
NFC mobile payments
Wheelchair-accessible entrance
On-site services
Countertop Installation
Kitchen & Bath
Kitchen remodeler
Countertop contractor
Reviews about Planet Granite
All (50)
Google (13)
Facebook (6)
Yelp (31)
Christina Tanner
Date: 2024-11-09 15:05:02
We had to "shop the yard" a few times before we found what we wanted. We had to bring our kids with us once and they even had a kid room for them to play in while we did our planning. Erin was so patient with us while we made changes and asked questions. The scheduling was quick and easy. Once we got to template and installs the guys that came to our home were knowledgeable and respectful of our home. These guys not only came in on a super snowy day (we more than half expected it to be rescheduled) but they also had to call in reinforcements for the super heavy pieces. The extra guys showed up pretty quickly and the job got done as planned!! We are in love with our counters! Every choice we made (with Erin's suggestions and help) from the edging to the corner to the leather vs polished was just right for what we imagined! We can't thank their crew enough from the receptionist to the installers, the whole process was smooth and easy. We will definitely be back for future jobs we have in mind!
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shane heath
Date: 2024-04-26 23:01:07
Had a great experience with Planet Granite. From the front desk to sale to installers the entire team was very great to work with. Extra shout out to the installer team.
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Karla Rodie
Date: 2019-09-20 14:36:54
Our experience with Planet Granite was outstanding. A friend recommended them for their customer service, products, and pricing. On our first visit, the receptionist introduced us to our sales rep, Brandon. We told him what we were looking for, and he showed us all of our options. Once we made our decision, everything happened like clockwork. All of the employees we worked with were professional, courteous, and very helpful. We were working with a contractor on a kitchen remodel and the timing was important. We are very happy with our new kitchen and bathroom countertops, and highly recommend Planet Granite!
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Nikki Curtis
Date: 2022-02-26 00:09:27
I have trusted Planet Granite over the years to always give me the best customer service and the best prices on my countertops. I've now used them for 3 different projects; granite and quartz. I still made sure to get at least 2-3 quotes from different companies before making my decision. I always end up going back to Planet Granite. I get very fast quotes, their delivery and installation ends up taking less time than even they anticipated. Their installation team is always on time and courteous. I especially enjoyed my most recent experience with Katherine K. She is very knowledgeable and responded quickly to every phone call and email I sent her along the way. She set me up with their design expert to show me how my quartz would look after it was seamed together since I was very nervous about how the finished product would appear. It turned out absolutely gorgeous! I would recommend this company to anyone looking to purchase countertops. They have really perfected their craft!
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Spencer Harris
Date: 2022-12-11 15:39:04
We worked with Planet Granite on our honed marble countertops. We are very happy with the quality and price. All in all, they were excellent value for money. PG's service was exceptional. We worked closely with Katherine Kinzley in the design and sales team. Katherine had a clear knowledge of all countertop types, she was detailed, responsive and honest in dealing with all our questions and concerns, and she was enthusiastic about her work - clearly motivated by delivering a very high level of customer service. In fact, we initially went with polished marble because honed wasn't available, and when PG got a shipment of honed marble in, she called us immediately to see if we wanted to switch, something that was more work for her but ultimately meant that we got what we wanted. She was a joy to work with. Highly recommended.
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David Vallado
Date: 2024-09-17 20:19:34
We recently had some granite installed for our home - it had been many years since we built, and we finally got around to getting the last few pieces put in! Myles did a great job as we searched through the stacks of remnants, and we were able to find the perfect pieces to complete the projects. He seems to have all the locations of the various granites in his head! Derek and CJ then installed the granite – wow, fast, professional, super job!! Everything fit perfectly and they ensured all the pieces were set, sealed, trimmed – ready to go! Thanks to all for a great job! I highly recommend Planet Granite to folks for new or existing construction!!
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Nathan Winzenried
Date: 2025-01-05 16:36:04
I have worked with Planet Granite on multiple projects. I have shopped other stone yards on every one of my projects, and Planet Granite always had the best price and were the easiest to work with. Adriana was super helpful and knowledgeable, even taking me to walk the yard herself when a sales associate wasn't available to do so. No one has hesitated to jump in and help even when it isn't their role to do so. I will be happy to bring my business back.
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Michael Mangin
Date: 2025-01-13 20:57:53
I had consulted with planet granite for the installation of my new countertops in my kitchen. They came highly recommended from a few folks. I found their service to be good and their pricing was fair. I ultimately went with a different company, which in some ways I regret, and others not. Overall, I think they were great to work with.
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Bela Terra
Date: 2024-02-02 17:32:59
Planet Granite always delivers the quality service and product that is expected in my upscale remodel projects. Don’t hesitate to use Planet Granite in your next project. I highly recommend.
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Rick Allen
Date: 2023-02-02 01:00:00
We are very happy with our kitchen countertops from Planet Granite for our new house. We went to three different places, and it was an easy choice. From start to finish, it was a great experience. Adianna in Sales was very helpful and not pushy. Josh and Ryan did the measurements efficiently and accurately. Ami and Cimarron installed everything very nicely, even with a few hiccups along the way. I've already recommended them to two friends doing kitchen renovations!
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dianna taylor
Date: 2024-04-08 16:07:30
We absolutely love Planet Granite, they are so on top of making sure that you are happy with the product you get & the customer service by the installers is impeccable. We just enjoyed working with Myles & Erin and the crew that was installing. I do have one complaint, the young lady up front is just not very helpful at all and you had to practically pull her out of the chair to get any information at all from her on the cleaners for our granite. Other than that they are extremely awesome and we are so very happy with our new kitchen and the granites we chose are amazing. I catch myself touching them constantly. LOL!
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Jon Dowling
Date: 2025-01-05 17:20:58
We worked with Reese to find our perfect quartzite counter top. Reese was patient (we made 3 visits until we finally made our selection), very informative, and willing to show us samples until we were satisfied. A great experience.
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Thea Wasche
Date: 2020-01-15 21:31:10
I just had to write a review and post some pictures to marvel how great the Golden Crystal counter tops look that Planet Granite fabricated. They are the best and most professional company I have had the pleasure of working with. Ash Caparros is the best associate to work with! Among the many changes I made along the way he was most supportive and ensured that my dream counters came to be a reality! Everything is now complete and looks like I have a new. Looking forward to my next home improvement project for the bathroom counters!
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Jennifer Medina
With confidence, we can recommend Planet Granite. From the operations manager Cameron to Todd, Justin, Jason, the install teams - all were so very professional. A few measurement errors were made and immediately Planet Granite’s stance was “we will do whatever it takes to make this right.” They went as far as taking out the entire countertops they had installed and installing completely new stone they had brought in. We are aware the major cost this had to have been to them, but yet unlike some businesses who maybe nowadays wouldn’t stand behind their customer service, Planet Granite gives you the absolute best and without a doubt you will leave satisfied. Their belief truly is that the customer is satisfied and they will not settle for less. They took their time with us. We never felt rushed. They went above and beyond explaining how to care for our granite and quartzite. Cannot recommend Planet Granite enough and I will be sharing with everyone I know how wonderful they’ve been!
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Lulu Ganoush
Planet Granite installed the quartz counters in our house last year, and we found out after putting our house up for sale this year and having it inspected that they never adhered 2 of the counters in our kitchen when they installed. So they're just loose on top of the cabinets. also the counter seam adhesive looks like it was smoothed out with someone's finger & just sloppily wiped off because there are smudges that will not go away no matter what I try to do to clean it.
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Matt Surma
ordered 4 pieces from them for my contractor to install. 3 of the 4 were cut wrong, and we did double check our contract drawings, which were correct. When I called to let them know, the manager argued back to me that my contractor should have measured the pieces before leaving. Really?!? I can't expect you to cut pieces according to drawings that are on your contract? Horrible customer service! Unfortunately, I am done with this company after using them for several projects.
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Bailey Allen
We had a wonderful experience with Planet Granite. Our sales associate Adrianna was super friendly and helpful; this was the same experience we had with the gentleman who came and measured for the project, and again with the three gentlemen that installed. The timeframe was reasonable and everything was completed on time with no issues. We would definitely come back to Planet Granite for future projects.
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Neal Carpenter
Our black granite kitchen counter is just what we wanted and the workmanship was outstanding! Job very well done! The Carpenters Colorado Springs
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Amy Pastier
In love with my new counter top. Beautiful job Planet Granite. Highly recommend!
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Tracy C.
Date: 2025-03-10 21:37:40
It's fun to go through their showroom and choose your beautiful designs that will last forever. All of the associates stay in touch during the whole process.
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Mary R.
Date: 2025-01-21 00:01:47
Plant Granite just installed our kitchen granite. From the salesman, Mack to the incredible installer Gabe and Keion incredible quality installation, thorough, conscientious, customer service oriented and very knowledgeable. They were on time and did an outstanding job.
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Paul B.
Date: 2023-01-20 23:52:25
Super professional, and even with a wonderful show room, they still have the best prices in town. Really enjoyed working with the team there and look forward to using them again.
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M O.
Date: 2022-06-03 15:45:34
I highly recommend Planet Granite! I have been remodeling my home including the kitchen and 3 bathrooms with a total of 4 vanities. My contractor and plumber don't show and have put my project 4-weeks behind which is costing me so much money. Let me tell you how incredibly accommodating and kind that Planet Granite has been to me. The kitchen cabinets I had installed are horrible, cheap, and I am having to pay for new cabinets. Planet Granite is helping me with rescheduling and re-measuring my kitchen, yet they will proceed with my bathrooms. To help me, Mac is waiving the extra fees for re-measuring and 2-different installation dates. Thank heavens as I've had no kitchen for 9 weeks or bathroom sinks/countertops in this house for over 3 weeks. Also, you should know I went to every other place in COS that sells and cuts stone countertops. Planet Granite is the only place that greeted me every time I came into the store, they answered my questions, and found out answers if they did not know the answer. Michael Smith is my salesperson, and he has been so nice a patient with my changes as well as helping me with colors as I have some color blindness. There were several times I came into the store forgetting Michael was off, yet the other salespeople still helped me. There is really a team here and honest to goodness every single time I came to the store the whole team from the front desk to the sales team were/are incredibly nice and helpful. If you want a pleasant experience with knowledgeable and professional people to help you when you are spending thousands of dollars, I suggest you go to Planet Granite. The individual (darn forgot his name) that came to measure the bathrooms and kitchen (we will be remeasuring when I get the 2nd new cabinets) was very nice, professional, and helpful. And Sean in scheduling has been very nice too. Stay tuned as after my countertops are installed, I will write another review. I am excited to see my new quartz and marble countertops!
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Bob S.
Date: 2022-02-16 00:58:49
PG is an innovator in the world of solid surfaces for countertops. Huge direct mill purchasing power allows a deep inventory even in these pandemic times. They provided quality product, safe deliver of materials, and never shipped late for two major plants where I was responsible for all supply chain strategies. Great service and amazing array of products. Best in the area!
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Mark D.
Date: 2019-08-29 16:36:15
Awesome customer service, I highly recommend planet Granite for counter tops. Crew #9, Ryan, Joseph and Jose did an awesome job. The countertops look amazing. The crew did a great job on the small details to make the countertops look awesome. Great cleanup and overall awesome customer service. Thanks
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Donna T.
Date: 2019-08-11 21:19:50
We had excellent customer service. Beautiful bathroom counter top. I highly recommend this company and Erik definitely use them when we do our kitchen. They even matched their competitors price!
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Colleen M.
Date: 2019-05-23 03:28:29
Fantastic! Beautiful selection, plenty to choose from. I really appreciate how honest they were. We selected a slab that looked great but when the design person took a closer look he decided it had problems. I couldn't tell the difference really but we selected another slab we actually liked better. The installers, Dan and Rob (I believe) were professional and answered all our questions. The join, after they worked their magic, is almost invisible. I highly recommend this company.
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Susan S.
Date: 2019-03-30 04:03:03
Such a great experience from beginning to end. Mac showed us so many wonderful options from high price to low. We appreciated him helping us choose the best granite for our kitchen and not trying to sell us the most expensive. We worked with Jarvis on pricing and the contract. Always available and very pleasant. Isaac came out to measure our templet and really new his stuff because the granite arrived with precision cuts and fit beautifully. The installation was done by Crew 9 and consisted of Ryan, Joe and Jose. What a great crew. The installation was done so well that even our kitchen remodeler was impressed. He said it was difficult to do what they accomplished let alone have it look so good when done. Thank you guys for helping to make our first Kitchen Remodel such a smooth experience.
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Renee O.
Date: 2016-12-09 23:05:53
Granite countertops installed on time, precisely measured, and they are absolutely beautiful! In addition, there was no dust or mess left anywhere. This is the third time I've used them, and they've done a great job all three times. While their reputation is of first-class service and correspondingly high prices, when we did some comparison shopping, we found that the timelines and prices were all pretty much the same. Dealt with Ash, who handled all the scheduling and walked with me through the yard to inspect slabs, with no hurry or pressure. He certainly knew all about the product - granite v. marble v. quartz v. Corian, and about the pros/cons of different kinds of granite (much of the cheaper granite is actually tougher and less prone to cracking than the more exotic stuff).
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Richard H.
Date: 2016-10-13 01:52:51
Planet Granite My wife and I wanted to upgrade the look and quality of our 12 year old kitchen island from granite tile to a cut slab granite top. We shopped around and selected Planet Granite because of their selection and customer service. Stephanie was our sales and design consultant. She took the time to walk the granite yard and indoor warehouse on three different occasions until we were sure we were selecting the correct slab for our project. The price was very competitive so we added a vanity top to our guest bathroom. The customer service did not end with Stephanie, during the pre-planning and installation we worked with 4 different employees of Planet Granite, they were professional, maintained a clean work area and took the time to explain how to maintain our new granite tops. The negative comments on Yelp are 1-2 years old, we did not experience any of those negatives. All in all we were very pleased with our experience and would recommend Planet Granite and will use them again when we are ready to upgrade our master bathroom.
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Amanda W.
Date: 2016-07-09 18:13:16
Excellent customer service! From the first time we checked this place out, they were so helpful & professional. We went to a few other places and didn't get close to the service planet granite provided and we love our new counter tops!!
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Ron L.
Date: 2016-01-26 18:07:47
UPDATE: Upon becoming aware of the difficulty that I experienced with the hole that was drilled to the incorrect size in my vanity top, Planet Granite immediately contacted me and made it right. They were extremely apologetic for the issue that I experienced and went above and beyond to insure that I was completely satisfied with all aspects of their work. I was already happy with the product, now I have to say that the customer service that I experienced with Planet Granite is second to none. I will definitely utilize them in the future, and I have no qualms in referring anybody to them from this point forward. Thank you.
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Valerie D.
Date: 2015-02-26 22:40:39
Easy to work with, Planet Granite has exceeded our expectations. From appointments being kept right on time, the excellent customer service and beautiful installation, we will recommend you to all of our friends. Erin was easy to work with and really helped when it came to choosing. John and Steve were right on time and did a wonderful job with our install. Thanks!
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Jordan M.
Date: 2015-02-19 22:35:49
I got countertops for my house in Colorado. I'm very pleased with the experience and my kitchen looks great!! If you are in need of granite, look no further!
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Big R.
Date: 2015-01-29 18:36:05
I had a 9×4 sq.ft. slab installed today. For starters, there has been contractors in and out of my home since I moved in. Other than the general contractor, I have not met any "help" that I've felt comfortable having in my home. Today, your crew (Isaac, Otha? and two other gentlemen) arrived to install the granite slab. Not only was I comfortable with having them in my home, they were extremely professional and overall good conversationalist. They explained the install procedure, care instructions and helped me with future granite decisions. In the end, due to your employees professionalism and overall demeanor, I will continue to do work with Planet Granite. YOU GUYS ROCK!!!!
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Diana M.
Date: 2014-03-24 15:43:35
My first visit to Planet Granite did not leave me with warm fuzzies but then again, neither was my first visit to most tile stores in town. I was tired of trying to decide whether I should go with granite or granite tile when I found Planet Granite. When I entered, I saw a receptionist desk with no one there and I didn't see a sign to tell me it was ok to walk through the next doorway where I saw people standing around. I wandered around for a little bit and it took a few minutes before I was approached by a helpful salesperson. At this first visit, I was never told that remnants were available, I was told that a couple of days later when I decided to call them back for more information. From that phone call forward, though, with Erin, the customer service more than made up for my off-putting initial contact with the company. Erin was very helpful and patient and listened. I mentioned how much I loved a granite I had seen and within a couple of minutes, located a piece on the computer listed remnants. From sales, to purchase, to measuring and installation, I have been extremely happy with Planet Granite. Every person along the way was helpful and understanding. They are very professional, take a great deal of pride in their jobs and stand behind their work with a great warranty, too. My granite is perfect due to their attention to detail. The day they installed it, my patience had been worn to paper thinness, yet they were sweet and thorough placing the granite perfectly. Will definitely buy from them again if I get the chance!!! I only suggest a better way of greeting people at the receptionist area to make people feel more at ease.
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Mike F.
Date: 2014-03-10 00:22:06
Had two bathrooms and a kitchen done. They were on time for all the appointments and the installation went very well. The crew was professional and very efficient. They did some little extras that made installing the faucets easier for me. Everything looks great. Glad I used them!
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Angie S.
Date: 2013-11-08 14:02:57
I can always count on Planet Granite doing an excellent job! As a designer, I love that I can select from thousands of slabs at their store with my clients - that way my clients know the exact material going into their home! They are a great company to work with, and have ridiculously fast turn around. I could not possibly recommend them more!
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Alma F.
Date: 2013-03-27 00:08:28
Amazing... Beautiful... Breath taking... These are the words that come to mind when describing my counter tops and vanities. I would recommend Planet Granite to anyone who wants more than a slab of rock - My granite is a work of art!!!
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Ellen Hughes O.
Date: 2024-05-08 16:54:47
Planet Granite was very easy to work with. We loved going out to the yard and picking out granite. The installers were very nice and worked hard. After they left we found a crack in the granite in the kitchen. They sent someone up later to repair it.
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Kimberly U.
Date: 2017-04-04 19:44:19
Hi Folks, I am updating my review, after my 2 star rating my salesman Ash, went to bat and got us in the schedule for this week. The 2 star rating I originally posted last week was based on being pushed out to 3 weeks for an install after our granite broke and couldn't be installed on the original day. Mike and Caleb who did the install today were great young men that did a good job and took extra time to make sure everything was right and that we were happy with the work. I appreciate the efforts to set things right.
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Chris S.
Date: 2015-11-25 21:29:26
Great granite at a good price. Time frame for installing was within reason. Overall good experience.
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Sierra Z.
Date: 2019-02-25 13:59:10
Planet Granite had beautiful granite placed in my new build. My three stars is because their installers did a great job on the granite and install itself, but put a hole in my dry bar wall from placing the granite over my counters and didn't even repair or bother to say anything. Just did the job, left a hole, and left!
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Amy D.
Date: 2016-09-16 00:01:21
Service and product was good. Timeliness was disappointing. Before we signed the contract, we asked how long it would take from measure to install and the salesman said 2-3 weeks. We were happy with this time frame so we signed the contract and processed payment. However, actual time from measure to install was 5 1/2 weeks. Admittedly, we did have to sign a waiver since we were having our floors done while the granite was cut. However, the salesman waited a week before sending this waiver. After signing the waiver (same day it was received), we were contacted three days later to schedule the install. The first available appointment was then four weeks later. We would have gone with another company that was delivering product within 2-3 weeks, but if we canceled our order, they would have charged us a 25% restocking fee.
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Anne W.
Date: 2017-05-13 06:11:07
The only reason this review is a 2 star instead of a 1 star is that the two counter tops I ordered are nice and look great where they are installed. However, granite is a rock and it's a commodity. You can get it anywhere. Given that granite is granite is granite, my strong recommendation is to deal with a company that actually wants you as a customer. Planet Granite does not want you as a customer and they make it very clear that YOU are lucky they are selling you product. How backward is that? The purchase of our granite went well. But, the salesman told us that the counter tops would be 2-3 weeks out. That is incorrect. It is 2-3 weeks to template them and then anywhere from 2.5 weeks to several months out to actually have them installed. We were very specific when we purchased the granite about the design we wanted. When the man came out to template, he told my husband that he wanted to do it another way. My husband agreed to change it and then, guess what, we need to buy more granite. No, I said, we're going back to the original plan. In all of the back and forth, I left voicemail messages with several people who never returned my calls and I spoke to people who said they would call me and didn't. Several weeks later, my assigned install time comes and goes. I call the scheduler, Sean (who was very professional at all times), and he has no idea where the installers are other than they should have already been at my house. About five minutes later, the installers call and tell me they are 10 to 15 minutes from my house. They finally show up 30 minutes after the new time they gave me. They were pleasant enough though one of them kept grousing about leaving and that he was "done" with his job. One of the other installers kept asking if he was quitting. So, that was unpleasant to hear as a customer. The day they were installing, I had numerous other contractors working and I was trying to keep track of all of them. I realized I hadn't seen PG in awhile so I went to look for them. I noticed that there were large globs of caulk all over my new counters and the installers are gone. Completely gone. Not a word to me, they have just left. And, they've left my counters a big mess of globs of caulk. And, the caulk is a bright white. It looks terrible. I was not happy so I called Planet Granite. The first person I spoke to said I needed to talk to my original sales rep, Ash. I spoke to Ash and his response was that PG is so busy and has so many customers that the installers aren't going to be on time. That it's not their fault if they are running late. Then, he tried to tell me that they took 45 minutes to get to my house after telling me it would be 10 to 15 because their GPS gave them the wrong time. That is ridiculous because if their GPS was that wrong, then call me. I know they have cell phones with them. Two of them were on their cellphones in my house so they clearly know how to use them. And they can't call me to say they are going to be late? But, then, it gets even better. Because Ash said that when Planet Granite installers are done installing, they just leave. They don't inform the homeowner that they are leaving because "it would take too much time." He reiterated four or five times in our conversation that PG has so many customers and so many installations each day that they can't possibly work a minute or two longer and say, "We're done, doesn't it look awesome." Nevermind that mine did not look awesome because it had all of these globs of caulk all over. When I complained that the white caulk looks terrible with the very dark granite, Ash informed me, as though I was a child, that it would dry clear. That would have been useful information for the installers to tell me. But, instead, they just left. And, don't treat me like a child. I've had other granite installed and they used appropriate-colored caulk for the stone. So, why should I assume that white caulk meant it was clear? No matter what I said, Ash's response was that they are just so busy they don't have time. He also went out of his way multiple times to point out that my order is very "small". Okay, so I ordered 80% of the stone in my house from a company in Denver because Planet Granite doesn't carry the kind I wanted for my kitchen. Does that mean I get "small" service from Planet Granite? Ash did offer to send someone out to clean up the globs of caulk they left all over the baths. But, by this point I was so done with them that I demurred. It would only take me 15 minutes to clean vs. having to wait on someone who would be late. It wasn't worth my hassle. At the end of the day, the commodity I purchased is acceptable. But, the service in getting that commodity is not. If you're in a commodity business, all you have to set yourself apart from everyone else selling that commodity is your service and Planet Granite fell flat on their face. In the future, In future renovations, I will be taking my business elsewhere.
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Becky F.
Date: 2015-01-29 17:20:14
Though we are pleased with the countertop we finally ended up with from Planet Granite, it's a shame it took a negative review on Yelp to get it. There's an odd Third-Worldish feel to this company, like dealing with the DMV, only more expensive. A complicated scheduling process, lack of direct access to managers (who don't even have their own phone lines), an inefficient system for dealing with customer's problems, and poor QA upon installation make it a frustrating experience we wouldn't want to repeat. We did appreciate the Sales Manager's responsiveness once our issue reached his attention, the fair solution he offered, and the timely service he provided in the end.
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Joan T.
Date: 2013-01-04 22:05:27
Planite granite isn't so great. We ordered our granite and it cost about $4500 which I understand is pretty typical. The only comparison price we got was with Costco which was essentially the same price. The granite came and it was cut wrong so instead of taking about 4-5 hours to put in they had to come back later that day with a new piece to finish the job. That was pretty inconvenient for us since we have 2 toddlers and we need to keep them away while the job is being done. Another problem was with scratches and damage of the granite they did put in. There were about three areas that needed to be buffed, sanded, sealed, or whatever. They were pretty slow to come back to fix these imperfections. It seems like once they have your money and are pretty much done with the job then they forget about you. Like I said, in general things were OK with them, but if I had to put in granite again I'd probably try another granite place.
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Jenna E.
Date: 2024-07-13 02:19:14
Unwilling to correct their mistakes and extremely unprofessional when we attempted to problem solve. We were planning on two bathrooms to renovate and Annette was initially very invested in helping us find exactly the right match. We found the perfect piece that fit our house beautifully. That is when the problems started. When it came time to sign the paperwork, the estimate soared from $1400 to over $2100, and they changed the paperwork 3x in such a rush, that they put in the wrong size and shape of sink. Not only a bait and switch, but square vs round, small vs large. (Which also added to the cost). Come installation time, the installers show up with our beautiful slab, cut for large square sinks rather than the small round sinks that were going to match the styles in the rest of the home. When we called to try to figure out the issue, the salespeople were rude and nearly shouting at us that since the paperwork said square, we were to blame. They even denied meeting me, when I went to the yard to look at slabs. Now, the only option they will give is to install the wrongly cut slab or have us spend even more money buying a new one. Will never be recommending this place to anyone doing a home remodel.
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Mr. L.
Date: 2022-05-12 17:13:33
Blindsided, and over charged. Had an appointment to get an estimate to have kitchen granite countertops deep cleaned, polished, and sealed. The expectation was just that, get an estimate, then if OK book a service date. The guy showed up on time, looked over the granite, and said he'd get started, right then. Was unable to give a quote (office will set the price after work is done). Original estimate from the office was $350-$400. In less than 15 minutes the guy was done. Sprayed the granite with something 9a cleaner?), ran a razor blade over the wet granite. Wiped the granite down. By hand, applied the liquid seal. And was done. Later the bill came in at $500. We complained, and was never offered a more appropriate price for 15 minutes of hand cleaning and sealing.
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Leanna E.
Date: 2014-08-17 00:52:06
My husband and I just moved to Colorado Springs so we did not know what company to use for our granite counter tops. This review is not about the quality of the final product because we never got that far. The woman that came over to measure was just very snooty. Out of the three contractors we had come and measure, this company was the least friendly. I figured I would still use them regardless if the price was right, however, they also ended up being the most expensive. I would get quotes from other companies.
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FAQ About Planet Granite — Based on Independent Research
What materials can I order a countertop from Planet Granite?
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What countertop design styles does Planet Granite most often implement in Colorado Springs, CO?
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Does Planet Granite have its own countertop fabrication facility?
Does Planet Granite offer any discounts on countertop fabrication in Colorado Springs, CO?
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Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Planet Granite?
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Does Planet Granite offer cutouts for sinks, cooktops, or other elements?
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Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Planet Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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3020 N Stone Ave, Colorado Springs, CO 80907