Petram Countertops

We rate the staff friendliness of Petram Countertops as Poor. Based on our mystery shopper research, the staff at Petram Countertops showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category. Important: Our rating is based on the personal experience of our mystery shopper with Petram Countertops’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Petram Countertops directly to better understand their approach to customer service.

We rate the staff expertise of Petram Countertops as Good. The staff member from Petram Countertops who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Petram Countertops may vary. We recommend contacting the company directly for more comprehensive information.

Petram Countertops is an experienced company, operating since 2005. Our research revealed that Petram Countertops began operating in 2005, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services. Important: This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Petram Countertops directly.

We note that Petram Countertops has a dedicated office. Our research revealed that Petram Countertops operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Petram Countertops directly to confirm the latest details.

We note that Petram Countertops has its own production facility. Our research revealed that Petram Countertops operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Petram Countertops directly to confirm the accuracy of this data.

Petram Countertops offers discounts for veterans. Our research revealed that Petram Countertops provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting Petram Countertops directly to confirm the accuracy of this data.

We rate the production time of Petram Countertops as Very Slow. Our research revealed that Petram Countertops quoted a project completion time of 30 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Petram Countertops before starting a project. Important: Our evaluation is based on information provided by Petram Countertops during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Petram Countertops.

We rate the deposit level of Petram Countertops as Standard. Petram Countertops requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Petram Countertops may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Petram Countertops.

We rate the quote preparation speed of Petram Countertops as Very Slow. Our research revealed that Petram Countertops provided a quote with significant delays. This performance places them in the Very Slow category. We recommend discussing quote preparation timelines with Petram Countertops in advance to avoid misunderstandings. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Petram Countertops.

We rate the price level of Petram Countertops as Below Average. Based on our mystery shopper research, Petram Countertops provided a quote of $105.52 per square foot for Calacatta Idilio quartz and $99.52 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality. The total price for the finished and installed product measuring 83.4 square feet was $8800 for Calacatta Idilio quartz and $8300 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Petram Countertops.