Palm Beach Countertops
since 2016
Examples of works performed by Palm Beach Countertops
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About Palm Beach Countertops — Ranked №5 Countertop Fabricator and Installer in West Palm Beach, FL
total score
Exact value: 28.223814 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Palm Beach Countertops, founded in 2016, ranked number 5 in West Palm Beach, FL in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Palm Beach Countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Palm Beach Countertops: Total Score & Key Ratings
The Total Score of 28.22 out of 100 achieved by Palm Beach Countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Palm Beach Countertops has a rating of 4.4 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.67 out of 5.
You can read detailed information and evaluations from our independent research of Palm Beach Countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Palm Beach Countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Palm Beach Countertops
A 60-year expertise in the sphere of stone furniture manufacturing makes Palm Beach Countertops the top brand for clients who plan renovation. Modern house owners prefer to install stone countertops to ensure serviceability. The company has a modern facility for slab processing where skilled craftsmen work. They know how to treat each stone to preserve its integrity and strength. Designers help clients find matching patterns for their interiors. Countertops services near you include free consultation and estimates. Customers get original solutions, which serve as room decorations.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 83
YELP
reviews: 15
reviews: 36
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Palm Beach Countertops
Small business
Delivery
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Service guarantee
Checks
Credit cards
Debit cards
Wheelchair accessible
Accepts Credit Cards
Women-owned
In store shopping
Kitchen & Bath
Countertop Installation
Countertop store
Kitchen remodeler
Kitchen supply store
Marble contractor
Reviews about Palm Beach Countertops
All (33)
Google (12)
Facebook (6)
Yelp (15)
Susan Cohen
Date: 2022-11-01 19:57:36
I had a top notch experience at Palm Beach Countertops. I chose the business based on all the terrific Google reviews and I wasn’t disappointed. As some others have stated, it can be hard to reach them by phone, so I drove directly to the business to browse the countertops. The have a vast inventory of large pieces to choose from. Everyone was very friendly and attentive. The measuring and installation crew showed up as promised. Price was exactly as discussed. I would use them again for sure!
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Dawn Boyd
Date: 2023-12-04 15:43:45
I just had PB Countertops install quartz countertops & window sills in my kitchen. Ariana was very knowledgeable and helpful throughout the whole process. Amber was very nice and helpful as well. The gentleman who took the measurements was professional and courteous! The guys who installed the tops were very nice and did an awesome job! Everything was done within the expected time-frame. My husband and I are very happy with the outcome!
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Cristin Shipman
Date: 2024-08-15 11:55:56
I had a great experience with Palm Beach Countertops! Ariel was wonderful and helped me through the whole process from beginning to end! And the guys who installed my countertops were great and made it look so easy. I am loving my new countertops! Highly recommend!
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Fami Savasta
Date: 2024-12-13 13:50:30
What an amazing bunch. So professional, great service, great price business. Amber really knows her stuff. And the installers were terrific. Looks epic. Thank you.
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Debra Schreiber
Date: 2023-05-21 20:08:14
I recently had my countertop replaced by Palm Beach Countertops. The process from was quick, seamless and professional starting with the girls in the office and ultimately the installers. I would highly recommend Palm Beach Countertops. I am very pleased with the countertop and backsplash! (See before, during and after pictures!)
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Debra M
Date: 2024-03-28 14:05:47
If I could give more than 5 stars I would. Amber was AWESOME. She was so helpful in selecting our counter tops! The selections of stone are endless and this is truly the only place you need to go to for your countertops Can’t wait for install day!
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J K
Date: 2024-01-15 21:14:01
Very easy and enjoyable experience selecting our quartz slab. The installers were also professional and easy to work with. We got exactly what we wanted at a good price and good service. Definitely recommend you go here.
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Dave Lawler
Date: 2024-01-15 19:48:25
My wife wanted quartz countertops, and at the time it didn’t really matter to me. But happy wife, happy life. After Palm Beach Countertops installed our beautiful new quartz tops I was blown away at how great they looked. PBC was professional from beginning to end. The sales and office crew helped us find what we really wanted. The guy who came out to measure was a pro. And the installation crew was top-notch. I could not recommend Palm Beach Counter Tops any higher. Competitive price, quality product, quick lead-time, outstanding service. The total package.
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Jorin Ouwinga
Date: 2022-06-16 01:35:13
Cant say enough good about Palm Beach Countertops. The family folks that run the place are the most fun. My wife and I were undecided in what we wanted for countertops in our new home. After visiting Palm Beach Countertops they explained the differences between the many options and where very patient while we decided. They where not pushy in their sales process and delivered exactly what we wanted. We will be returning if we need counter tops in the future.
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Melinda Davis
Date: 2024-05-10 00:08:39
The owner is a scam! Don’t trust them or use their services. Two of their men driving their truck crashed into my yard in February of 2024. Ripped up my yard, killed one of my palm trees. The owner showed up and promised to fix the damages. They had to get a tow truck to remove their truck. We called him numerous times. He kept saying he would repair the damages. We got estimates to fix the damages, and replace our tree. He never showed up or took care of it as promised. He lies and dodges responsibility. Not trustworthy!
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Louise Rutman
Date: 2024-08-20 21:39:30
Remodeling your house can be stressful. Not so with this company. Detail oriented, seamless and meticulous craftsman. A pleasure to deal with.
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Waine Wyatt
Date: 2023-06-15 00:49:45
Amber was awesome. She is an expert with great advice. Her installation team did a great job. Neat, clean and a professional installation. Don't waste your time with other places this should be your only stop.
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Krissy Von-Purkyne
Beautiful selection, very knowledgeable, and professional. Highly recommend!!!
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Janet Ossanna Rourk
Exceptional customer service and very knowledgeable about their products . Large selection of all countertop options
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Cathy Jordan Probst
Our beautiful quartz counters were installed last week. Working with Ariana was easy. She was knowledgeable and helpful. The installer Oswald was top notch and experienced. The finished job looks spectacular and we are very happy with the quality of work from Palm Beach countertops.
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Paula Bradfield
We started out great but it has been over 4 weeks now since our installation began and it’s still not done. We keep getting put on the back burner. Very unhappy. And my other review disappeared?? How convenient. Anyplace that only has 5 star reviews is skeptical. Please feel free to pm me for my unhappy experience!
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Bud Moran
What a great team PBC is. Hats off to Amber and her dedicated crew in bringing our Kitchen Remodel Dream to a Reality on Time!!!
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Hannah Alyce
Palm Beach Countertops is the place to go! Amber was such a pleasure to work with!! 10/10!
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Jackie D.
Date: 2023-11-07 17:24:49
This is my second big project with Palm Beach Countertops. This company does not disappoint . They have a huge amount of inventory . I did a full kitchen remodel and it turned out absolutely beautiful. The pictures do not do it justice ! and I had enough left over to do my laundry room and we are doing the powder room as well. This is the only place I will go !
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Rita B.
Date: 2022-06-30 04:21:39
We had been contemplating replacing the countertops in our bathrooms but weren't getting around to it, and then our neighbor was having hers done. We went over and looked, and wow! So we met with Arianna - and let me stop right there. Arianna is a Boss B*tch! Friendly, smart, more than capable! Long story short, very reasonable pricing we also did the laundry room and I'll have to add those pics some day.
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Paul M.
Date: 2021-06-22 17:50:28
This review is a long time in coming, due solely to Covid and our stopping the install as Covid hit. Our fabricated countertops sat in their warehouse for months as per our request. After our vaccinations we resumed our install and concluded without a hitch. Amber and her staff are talented, honest people who provide a superior experience at a competitive price point. The stone yard was a great experience and Amber is a wealth of information, helping us to make the right choices. Kudos to Palm Beach Countertops.
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James P.
Date: 2021-06-19 15:49:05
My wife & I highly recommended Palm Beach Countertops in fact we give them a 12 on a scale of 1-10. Every aspect of our experience was perfect, beyond our expectations. Our one contact person from the beginning to end was Amber, she made the whole experience very satisfying. It's critical to have someone who truly cares about your project and ask the right questions & is available to hold your hand. My wife & I moved into a large townhouse in IBIS a year ago and decided to completely remodel the entire kitchen, living room & dining room. Our stress was heavy due to Covid & a very long delay for one cabinet, the whole process took 4 months. So big picture our Countertop supplier was very important in so many ways. Additionally we were able to find the exact color & material for our large island & backsplash at a competitive price. The variety of color & materials were far above the competition, we had looked at 7 different sources.We found the exact quartz material that looks somewhat like concrete with interesting veins, liked it so much decided to use it for our backsplash.
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Brooke V.
Date: 2020-05-05 21:16:25
We're renovating a house and needed countertops. I was determined to get a white quartz with blue details in it, everywhere we went was quoting us above $3000 which was way out of budget. Went to Palm Beach Countertops and found this beautiful quartz I loved. They gave us a quote right then and there (and it was in budget). They promptly had someone come and do all the measurements. they did such a phenomenal job, and they even matched our windowsill to the counters with the extra we had and made us a fancy cutting board too! Their customer service was super great. Amber was extremely helpful and patient with all the questions we had. Would definitely recommend Palm Beach Countertops!
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Anna C.
Date: 2020-02-28 20:51:19
I had to share what a great experience I had at Palm Beach Countertops...From the moment we arrived, to the time we left, every step was enjoyable. When we arrived Amber greeted us and treated us with the utmost attention. She took us out and showed us rows and rows of all the beautiful granite. After that she took us and showed us all the different choices of quartz they have to offer (she takes you around on a golf cart WONDERFUL). What I loved the most was her patience and love for her job. She made sure that we understood the difference between the materials, what is involved, and what we have to look forward to. It was so nice how patient she was with all of my questions and with me going back and forth, in my decision making process. I would strongly recommend Palm Beach Countertops, especially if you were looking to go somewhere with pleasant and patient people!
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Keys D.
Date: 2018-02-26 17:32:47
Wonderful to work with! Definitely worth the trip from the Keys! Friendly and knowledgeable. This review has a minimum word count and I have nothing else to say but good things.
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Michael P.
Date: 2017-09-27 14:33:39
Palm Beach Countertops replaced my old Formica counters with beautiful granite. I just got the backsplash put in today, and the kitchen looks amazing. They were easy to deal with, responsive, and affordable. I would definitely hire them again!
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Toni P.
Date: 2016-02-18 13:19:45
We ordered our kitchen countertops through Palm Beach Countertops. The customer service was outstanding. The product is beautiful and the price is very good. I would definitely use them again and highly recommend them.
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LeeFL2 M.
Date: 2023-10-03 20:10:58
We contracted them to do a vanity counter in one of our bathrooms. It took five trips to the store to get this thing selected and contracted because they do not answer their phones, return phone calls, or texts. None of the people in the office have any idea of what customer services means. We were told that it would take 2 to 3 weeks to complete the job and we gave them a 50% deposit. After two weeks I called Amber to see how the progress was going. Nobody returned my call. We texted and someone said that it would be another 4 to 6 weeks because our design required that. This is not something that was t disclosed to us upfront. We were told it would take 2 to 3 weeks. Unable to get anybody on the phone, we drove down to the store. After a brief argument, I canceled my order and was issued a refund. These people are incompetent amateurish and have no idea what customer service is, nor do they care.
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Deborah B.
Date: 2022-06-16 15:44:46
I've contacted this company through their web site and I've called and left 2 messages. No one has called me back after 2 weeks. They installed countertops for a friend who raved about the company. I can't get them to respond to my request. Not a good sign.
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Paula B.
Date: 2021-02-26 23:06:43
We were referred to them through our cabinet refinisher, N Hance. They are super nice and helpful when you are picking out your product. Then the troubles started. We picked a level 3 quartz, the most expensive. When they came to install, my husband and the installer noticed a yellow tint in one of the pieces. So they took them all off. We picked a white with grey accents in it. Finally after 4 days, they let my husband go to the wharehouse to pick out another piece. He did. They said we would be a priority. 2 days after he picked it out, I had to call and text multiple times to get a response. They said they would cut it tomorrow ( a whole 7 days from the original install) and come out maybe next Tuesday. So, 4 more days with no dishwasher, no stove, no sink, no countertops, no water. IF they come on Tuesday, it will be 15 days from the time they started. Totally unacceptable. I guess 5 great google reviews in 5 years says it all! Please go somewhere else.
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Michael G.
Date: 2018-05-31 16:58:20
I purchased 2 slabs of Quartz per our contract on 4/26/2018. When they came to do the measurements and we had added to cabinets, the owner said he would need to do a new estimate. I asked why. I knew that the 2 slabs were going to be more than we needed in our kitchen. He said I had only purchased a kitchen and not 2 slabs. He was very rude and said I'll just write you a check because I'm not doing it for what the contract price is. I did call in and they supposedly credited back to my credit card, but they should have kept to their contract.
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Louise D.
Date: 2017-03-14 01:34:45
Went there and met with Amber, she helped up pick out our granite. She seemed very nice and helpful, but once the granite was installed we noticed there were what looked to be water stains all over the counters. We called her to try to get this resolved but just got the run around instead. Only when we said we would take it to court did the owner which happens to be Ambers husband (which explains why she gave us such attitude without consequence) did the owner Carlos come to look at it. The second he walked in the door he had attitude so when we were trying to show him what we were talking about he got loud and said that looks fine. I said lets not get loud and handle this as adults and he looked at me and turned around and walked out of my house. I would say DO NOT... UNDER NO Circumstances use this company. We hope to save other people from spending hard earned money on something and have it have a defect just to be told to bad.
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I B.
Date: 2015-05-06 00:23:53
Horrible experience...granite cut uneven, installed incorrectly, attempted to fix 4x, stained new white cabinets with gray exopy. The owners seemed nice but once they had my payment in full they did not care about the uneven counter, the hole in my wall,or my stained cabinets.....Do Not Use...The granite might be pretty, but the cutting and installation are horrible
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FAQ About Palm Beach Countertops — Based on Independent Research
What materials can I order a countertop from Palm Beach Countertops?
What types of spaces does Palm Beach Countertops fabricate countertops for?
What shapes of kitchen countertops does Palm Beach Countertops fabricate?
What countertop design styles does Palm Beach Countertops most often implement in West Palm Beach, FL?
What is the service area of Palm Beach Countertops?
What types of clients does Palm Beach Countertops work with?
Does Palm Beach Countertops have its own countertop fabrication facility?
Does Palm Beach Countertops offer any discounts on countertop fabrication in West Palm Beach, FL?
What is the price category of Palm Beach Countertops in West Palm Beach, FL?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Palm Beach Countertops?
What is the fabrication and installation timeline for a countertop at Palm Beach Countertops?
How long does it take Palm Beach Countertops to prepare a quote for countertop fabrication and installation?
Does Palm Beach Countertops offer cutouts for sinks, cooktops, or other elements?
What guarantees does Palm Beach Countertops provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Palm Beach Countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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935 25th Ct, West Palm Beach, FL 33407