Palazzo Kitchens & Baths
since 2006
Examples of works performed by Palazzo Kitchens & Baths
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About Palazzo Kitchens & Baths
total score
Exact value: 43.511605 out of 100.
The company provides services in countertop design and construction, bespoke cabinetry and more. Its fabulous showroom presents plumbing products, tiles, hardware, showers, granite and quartz countertops. They also have their own in-house design and building team that is available at every stage of the remodeling process, from the initial spark of an idea to the last touches on the blueprints. From its inception, the firm has provided East Bay homeowners, architects, and builders with only the finest supplies, fixtures, and countertop installation service.
Customer Feedback Score
reviews: 47
YELP
reviews: 130
reviews: 8
CoCo
reviews: n/a
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1256 Diamond Way, Concord, CA 94520
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Reviews about Palazzo Kitchens & Baths
All (65)
Google (10)
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Yelp (49)
Miss Chee
Date: 2024-07-27 23:39:05
Thinking of remodeling our home so stopped by to get inspiration. Rebeka was incredibly helpful and patient with our many questions. You can tell she has years of experience and strives for excellence. Had a lot of great tips. Will be back if we move forward with the remodel.
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jon reinhart
Date: 2022-09-16 22:08:02
I found this showroom well organized and clean. Everything was polished and looking great? I went in looking to remodel my bathroom the first person who greeted me was, I think her name was Rachel, was so nice she made me feel right at home. It was hot that day she offered a cold bottle of water and showed around the show room. Wow what a great selection of bathroom and kitchen products, I didn't realize there where so many options. When I couldn't decide which I wanted Rachel introduced me to one of their in-house designers, I think his name was Jerry, what a pleasure he was also. He helped me design my new bathroom economically but still beautifully matched features of the rest of the house.i am very happy so far with the entire experience! The folks in that showroom were a great help and even the owner was a joy to be around. I recommend anyone looking to do anything as far as kitchens or baths check with them first. Thanks guys!
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gnrrguy (GNRRGUY)
Date: 2024-04-17 05:44:17
5 star isn't a high enough rating. For many years I've been reading horror stories about contractors who stiff you, are late, do poor work. To say we were concerned on our first kitchen remodel would be an understatement. But, I have to say (loudly) that our full kitchen remodel has been a dream project from beginning to end. Palazzo was helpful (and not pushy) with all the selections and only ventured an opinion on our choices when asked. They took total control of the planning, scheduling, manufacturing and installing of the kitchen components. With a pattern quartz top, matching the flow lines is very difficult. They got it exactly right. The counter patterns flow seamlessly into the back splash and over the edges. Their work crews were friendly, polite, and all around great. They cleaned meticulously after every day. Palazzo hit every production date on time. When they said 8am they knocked on the door at precisely 8am. They even recommended an outstanding cabinet refinisher and scheduled his work to dovetail with theirs. I told Filipe Franca I wanted my total responsibility to be to open the door for them when they started and close it when they were done. He did exactly that. We had ZERO stress during the whole project.
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Marika Dragotti
Date: 2024-02-05 20:14:47
Felipe and his staff are awesome. They are true professionals with a great eye for style. Working with them was like having family help (the good kind). They work hard at getting your perfect outcome. Highly recommended
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Mark Peschke
Date: 2022-06-15 12:44:05
I remodeled my kitchen and used Palazzo to purchase and install quartz countertops. I am extremely happy with the product and even happier with the service I received. Felipe was fantastic at keeping me updated throughout the process. The timeline was fairly quick, considering post pandemic delays. I also had Palazzo install backsplash that I had purchased elsewhere. I wish I had used the company to do my entire kitchen installation. Very professional, on time, and did quality work. My bathrooms will be next, and I will be sure to use Palazzo for that project!
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Brian DiCrocco
Date: 2024-05-18 18:26:51
I love my new kitchen! A friend recommended Palazzo for our kitchen renovation, and I am glad we listened. Felipe was accessible any time we had questions or needed guidance. He helped us select materials that worked with our budget and style considerations. Anytime there were any hiccups Felipe came through with multiple options to keep our project on track. Now we have a kitchen we are proud of. The next project will be the bathrooms and we are definitely coming back to Palazzo for that.
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Anne T.
Date: 2024-07-07 22:47:33
We recently had our main bathroom remodeled by Palazzo and couldn’t be more pleased with the process and the result! We were impressed immediately when we walked into their showroom one afternoon, expecting to learn a little about their company and then schedule an appointment to speak with someone about our project. We were welcomed by one of their designers, Kiersti, who listened to an overview of our project, gave us a tour of the showroom and explained the overall process to us right then. That was a great introduction to their wonderful company! We usually try to get multiple quotes on a project, but we were so impressed that we decided to just go with Palazzo and we made the right decision. The process that Kiersti laid out was exactly how it unfolded. She came out to our house to see the room, listen to our ideas and give us her expert suggestions for the space. We then scheduled a visit with her back in the showroom to choose the fixtures and materials from their vast selection of samples. Kiersti then drew up the design plans and we went in one final time to review and sign the contract. Their start dates were running about 3 months out at that point and about 3 months later, they were ready to start as promised. Art was our project manager and he is a gem! He has a wealth of experience, clearly an expert in high quality construction and just a super nice guy to work with! He also runs a very tight ship. Scheduling the workers ran like clockwork for the most part, with very little downtime during the project. Small hiccups in the construction process were rectified immediately. The requisite building inspections by the city were scheduled by Art and ran so smoothly. My husband wanted to build the vanity himself. Kiersti and Art were ready and willing partners in that endeavor, providing appropriate building measurements so the vanity would coordinate with the plumbing, sink, fixtures and countertop. Worked out great! The Palazzo workers are the best of the best, doing incredible work. Jorge the tile installer is an artist! They all worked very hard and the project moved along quickly. They left the job site incredibly clean and organized at the end of each day, reflecting pride in their work and the company. The beautiful rain glass shower door was fashioned by Bath Concepts Shower Enclosures Inc. Branden and his crew came out to measure and then returned to install the door. He was very knowledgeable and experienced. Their turnaround time on the shower door was very quick and the finished project is stunning! The whole project was finished on time and there were no additional cost surprises or changes to the original contract. Their pricing seemed very fair to us, especially in light of such high quality construction with no cut corners whatsoever. A big thanks to Kiersti, Art and their crew for doing such a terrific job. Would highly recommend!
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Evan Skolnick
Date: 2022-08-26 17:58:32
Professional, communicative, friendly, knowledgeable, timely, and reliable are some of the words that spring to mind after Felipé and the folks at Palazzo recently wrapped up replacing our old tile kitchen countertops with beautiful new quartz. Felipé's follow-through at all phases was consistent and comforting. In this age of unreliable contractors, working with Palazzo was a breath of fresh air. A bit on the pricey side perhaps, but well worth the peace of mind and the results!
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Max T.
Date: 2019-09-05 22:57:26
We did not know much about countertop fabrication process when we started looking for a company who can install new countertops to our recently remodeled kitchen. There was not that many options in our area, but after some research we found Palazzo Kitchens and Baths. They had great reviews, competitive prices, located in a reasonable distance from our house and were open Saturdays, which was a huge plus for us. After a couple of visits to their store and talking to a business owner, Felipe, we have learned a lot and understood the whole process much better. Felipe was very helpful and took all our requests with personal attention. The slabs that we selected were extremely difficult to work with due to color and pattern variations, but Felipe and his crew went above and beyond to produce a wonderful end result! While providing great recommendations regarding the layout and seam matching, they never forced their opinion and always asked for our approval before starting any work. The fabrication process was completed in time and installation was quick and smooth. After all, we are very happy with our new countertops and would recommend Palazzo Kitchens and Baths to anyone.
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JIM WILSON
Date: 2019-08-22 20:11:28
We've done a lot of flip properties in the past so usually shop low budget kitchen and bath shops. We were on our way to a competitor's business when we saw Palazzo store front and decided to check it out. We were pleasantly surprised. They had a really nice selection of kitchen and bath Cabinets; stone and hardware. The pricing was slightly higher than the budget shops but so much superior in quality we were shocked. We were also extremely happy with the help we received; Personally greeted when we entered the store and follow up when we had questions. The hands on attention to detail with design and finish is not what we were accustomed too. We hired Palazzo for the bathroom remodel job and everything went perfect. From helping pick the merchandise, ordering, scheduling and installation. The owner, Felipe, personally followed up from beginning to end; very nice touch. We will continue to use Palazzo now as our first choice and recommend them too everyone. Jim & Liz Wilson
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Brian Norman
I love my new kitchen! A friend recommended Palazzo for our kitchen renovation, and I am glad we listened. Felipe was accessible any time we had questions or needed guidance. He helped us select materials that worked with our budget and style considerations. Anytime there were any hiccups Felipe came through with multiple options to keep our project on track. Now we have a kitchen we are proud of. The next project will be the bathrooms and we are definitely coming back to Palazzo for that.
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Yulia Vasilyeva
Amazing service! Felipe- the business owner took our order himself. He was very attentive to our requests, was able to give us the best price, also was able to process our complicated order in a timely manner. Also he was promptly replying to all my emails. We ordered 3 countertops (one of them was a large multilevel unit with 2 vanities), 4 built in vanities, 4 faucets. The warehouse has a good selection of materials, vanities and faucets, prices are very reasonable. The installation job was performed excellently, everything perfectly fits into their places, no mess was left by the installers. I can 100% recommend the Palazzo Bath and Kitchen to everyone.
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Jacki Bremer Matejka
Living the dream, with a kitchen, 4 bath, laundry room, office and dining room, because of my designer, Kiersti of Palazzo KB❤️
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Sandra Elmquist Johnson
We have a beautiful kitchen and living room turned into dining room. Open and bright. Thank you Palazzo.
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Eudes Jansen Freitas
I strongly recommend, fair price, top quality material and excellent service.
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Pepe Morales
Me sorprendió su trabajo pura calidad
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Tamra W.
Date: 2025-06-24 17:10:01
Felipe has an amazing crew! From showroom staff to the construction crew. They ALL treated my small projects like the million dollar ones! Work site was always clean. Everything down to the smallest details were done very well! It is rare to find a company that is outstanding in all aspects and Palazzo Kitchens and Baths exceeded my expectations! I had walked into their showroom to just pick out new countertops and ended up doing quite a bit more because they could do the whole project ... tile, plumbing, fixtures, countertops. Started in the kitchen and then the bathroom became a full project. Felipe is really competent in guiding the whole scope of work to fit the home and budget! I'm recommending his well run company to anyone I know ready to do a kitchen and bath remodel.
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Melody C.
Date: 2025-03-19 00:27:36
This is the third time I used them and again could not be happier. Everyone there is great and they have excellent customer service. Felipe the owner really helped me when I was selecting my faucets and trim pieces. The fabrication of the countertops and installation was just like the other two times and was/is amazing. I highly recommend Palazzos for your kitchen and bathroom projects.
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Robert I.
Date: 2025-02-07 19:42:07
Felipe your the best!!! I just needed one more tile to complete my bathroom project and knowing that it would take several weeks to receive that one tile well you can imagine how disappointed I was - I sent my wife to you to order that one tile and you offered her the display piece. Wow who does that my project is complete and I found a new " family "like tile store . Keep that attitude up and you will be opening up many new stores congratulations on the superior customer service we all miss from times past
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Barbara G.
Date: 2025-01-24 10:41:09
I have a fabulous story of my remodeled kitchen taking a 1953 kitchen space into a modern day version high on efficiency and great looks. My design rep, Kiersti was helpful, patient and full of good ideas. When I came into showroom she always had my materials lined up to refresh my memory and possibly change out some design feature. The project manager, Art kept all facets of my job running smoothly and on day 1 of demo he was hands on helping to remove last minute items from fridge to relocate to outside to use during project. My 2 workmen, Cesar and Julio took care of everything in a professional and courteous manner always greeting the start of the morning with a smile and pleasantries before they created their magic with my kitchen. They did everything in such an effortless method, even finishing the job earlier than scheduled. And wrapping it all together with Felipe, the owner, overseeing delivered products to begin the start of project with a watchful intent that exuded confidence and know how in an endeavor that could be stressful for a homeowner. His years of experience in the business is a plus and everything came together like a well oiled machine. Thanks to Palazzo and all employees mentioned or behind the scenes, they made my life so pleasant that staying home to enjoy my kitchen is the added bonus. Can't recommend them enough!
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Dan A.
Date: 2024-09-16 07:08:38
Felipe and his entire team are just remarkable. They completely transformed our kitchen from country style from the early 90s to a modern and crisp space that has transformed our home. Every step of the way, they were prompt, courteous, and highly skilled. They were terrific to have around your home and worked tirelessly and efficiently. The end result is simply fabulous.!
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Victoria N.
Date: 2024-06-14 19:05:14
We've had an excellent experience with Palazzo for two projects 13 years apart! They did a stellar job with our Silestone kitchen countertop back in 2011 (still looks amazing), and we couldn't be happier with the craftsmanship and attention to detail they gave to our quartz countertops and shower as part of a recent bathroom remodel. Also really pleased we went with a line of cabinetry they offer (Bertch) for the vanity; it's super well made and just stunning, as are the tile selections they helped us with. Finally, I can't say enough good things about Felipe and Kiersti, who are knowledgeable, responsive, patient, and just a pleasure to work with. We will use Palazzo again, for sure.
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Brian D.
Date: 2024-05-18 18:24:47
I love my new kitchen! A friend recommended Palazzo for our kitchen renovation, and I am glad we listened. Felipe was accessible any time we had questions or needed guidance. He helped us select materials that worked with our budget and style considerations. Anytime there were any hiccups Felipe came through with multiple options to keep our project on track. Now we have a kitchen we are proud of. The next project will be the bathrooms and we are definitely coming back to Palazzo for that.
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Jonathan V.
Date: 2024-04-19 18:27:32
Highly endorse Palazzo Kitchen & Bath's. Quality work and amazing customer service. I worked with Kiersti & Felipe (Owner) and they were fantastic throughout the process. We really loved the Cambria Quartz they offered, a beautiful high end material that other places don't offer. Looking forward to the opportunity of doing another project with them in the future!
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Mike S.
Date: 2024-04-17 05:38:09
5 star isn't a high enough rating. For many years I've been reading horror stories about contractors who stiff you, are late, do poor work. To say we were concerned on our first kitchen remodel would be an understatement. But, I have to say (loudly) that our full kitchen remodel has been a dream project from beginning to end. Palazzo was helpful (and not pushy) with all the selections and only ventured an opinion on our choices when asked. They took total control of the planning, scheduling, manufacturing and installing of the kitchen components. With a pattern quartz top, matching the flow lines is very difficult. They got it exactly right. The counter patterns flow seamlessly into the back splash and over the edges. Their work crews were friendly, polite, and all around great. They cleaned meticulously after every day. Palazzo hit every production date on time. When they said 8am they knocked on the door at precisely 8am. They even recommended an outstanding cabinet refinisher and scheduled his work to dovetail with theirs. I told Filipe Franca I wanted my total responsibility to be to open the door for them when they started and close it when they were done. He did exactly that. We had ZERO stress during the whole project. Mike and Cheryl Stewart
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Frankie G.
Date: 2024-04-16 13:39:58
EXCELLENT service. Kind, reliable, knowledgeable people. Palazzo carries GREAT quality on bath and kitchen supplies and designs. Small and effective showroom. Felipe (owner), is very helpful, knowledgeable, and cares about your project. Palazzo is an excellent choice when remodeling, or designing a new space.
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Michael B.
Date: 2024-02-15 15:31:23
Europe surely cabinets-Farm sink-Farm faucet-Fake rock around window-Paint-colors Cash took me shopping and helped me pick out materials and let me use his discount-I love my cabinets-Quartz countertops-Pendant lights-Crown molding-LVP floors and new doors and painted the hold house On time Under budget Very clean crew Nice and responsive and respectful definitely go to now
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Marika D.
Date: 2024-02-05 19:38:20
Honest people with great style. They really helped me picking a counter that worked perfectly with our colors. They are very patient, and very good at what they do. I highly recommend
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Deborah M.
Date: 2023-12-11 01:22:21
I had my kitchen remodeled last month and couldn't be more pleased! Great customer service from beginning to end. Jerry helped me pick out the countertop, back splash, etc and was responsive and understanding throughout the year long process (it took me a while to figure out exactly what I wanted.) Once the work commenced Arturo and his fantastic team were an absolute pleasure to work with. They always arrived on time, and were both proactive and thoughtful throughout the remodel process. I elected to work with a local cabinet maker so coordination with the cabinet maker was essential. Again, seamless and so impressive. A shout out to Leo who handed electrical, paint, installation of new appliances and much more he was highly competent and kind...a winning combination for something like this. The end product is gorgeous and greatly improved the appearance and functionality of my kitchen. A special thank you to the team for all of their hard work.
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Masha R.
Date: 2023-11-29 01:22:26
Good communication, great workmanship, easy to deal with. Flexible. Everything was done during covid protocols and supply chain issues and Palazzo came through.
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Matt A.
Date: 2023-11-03 04:24:14
Fantastic quality, derive and support. In time and in budget...actually a little ahead of schedule!
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Sandra C.
Date: 2023-10-20 00:55:00
We waited a few years to get our Master's bathroom renovated because #1, only me and my husband sees it, #2 - there were other projects in the house that needs prioritizing, and #3 - the expense of it needs a lot of mental, emotional and financial preparation. This bathroom was originally built in 1987. The toilet would overflow if you did a number 2 (Ewww - T.M.I.) and the plumbing under the sink started leaking for how long, I'm not even sure, but the wood shelves underneath started rotting. Finally, after a thorough research we picked the best in our area. The Palazzo Kitchen and Bath did an excellent job in transforming our shower and vanity counters into a hotel like bathroom. The process from the concept of the project till the final touches was smooth sailing. They have an interior designer ( Kirstie) which was provided by Palazzo and is complimentary. They have a project manager (Art), that is consistently overseeing the project weekly. And their workers are so courteous and super skillful ( Great job to Andres, Christian and Jorge!). Communications are constant so nothing was a surprise for us. I would say that the price that was quoted to us is fair for the amount of attention and work skill that they have provided to us. Believe me when I say that I've had horrible experiences from my previous projects but I'm not incline to ruin anyone's source of living. We are just here to attest our genuine appreciation of the finest work that the Palazzo Kitchen and Bath has provided for us. My husband and I can now enjoy a beautiful and functional Master's bathroom. I will show the before and after photos.
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Juan B.
Date: 2023-10-10 00:18:36
Pallazzo did a great job with our countertops! Their attention to detail is second to none. We had to do a couple of unexpected modifications to the counters and fitting for the new range hood I purchased, they were very reasonable and accommodating to make everything work. Super happy with the way it all turned out! highly recommend.
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Alan H.
Date: 2023-09-19 19:11:47
After visiting virtually every countertop dealer in the Bay Area, we found Palazzo. Within minutes of entering, owner Felipe was asking us excellent questions and helped us in ways no one else had previously. After a truly horrid experience ordering counter through Lowe's, Palazzo was a breath of fresh air: they did a high quality install on time for a fair price. We wish we had used Felipe for our entire kitchen remodel, but since we can't, we urge you to. The kind of business that deserves continued success!!
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Maria S.
Date: 2023-08-02 21:30:15
What a great experience I had with the staff at Palazzo. The majority of my dealings were with the owner, Felipe. Talk about patience and being there for me for every decision. I've never done a re-model of any kind and I had a great experience tearing out my 1/2 bath and replacing with new flooring and vanity from Palazzo. Overall the cost for everything was very comparable to other establishments, yet I was able to pick out exactly what I wanted (custom vs. pre-fab). I'd do business with them again in a heartbeat!
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Gabriel G.
Date: 2023-07-11 02:27:09
I highly recommend working with Palazzo on your kitchen or bath project. We are in love with our kitchen remodel. The Palazzo team was awesome and Rebeca made our kitchen transformation (and first floor remodel) a dream come true. Every element of the design and project plan was clear, transparent and well thought-out. They stayed on budget and provided the highest quality selections and recommendations for fixtures, cabinets, hardware, stone, tile and materials. The project was delivered on time, with no delays, and they ensured everything was installed with the highest attention to detail and finish.
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Susan G.
Date: 2023-05-04 20:30:21
We needed to replace our bathroom vanity. We came to Palazzo and Felipe helped us out. We were hoping to get one as quickly as possible, Felipe recommended a couple of companies that had stock nearby. He communicated with us often through the process of ordering and delivery. We received great service and advice from Felipe. I can recommend this business.
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Rod H.
Date: 2022-11-03 04:38:39
My wife and I could not be happier with the work performed on our remodeled kitchen. I was very skeptical when she decided to look online for a contractor. I typically prefer to do business with a company based on referrals. We met Rebecca during Covid and immediately felt her passion for the job. She was very patient with my wife throughout the entire process for selecting materials. Even when we made several changes she never showed any frustration. Being in the service industry, it is easy to identify when great service is being received. We were introduced to Felipe later in the process and he was also attentive, professional, and listened to our concerns. He was open and honest as to what our expectations should be and assured us the process would be smooth, which indeed it was. Kudos to Art (project manager) and Arturo who felt like family by the time we were done! Everyone involved in the remodel were courteous, professional and I would highly recommend Palazzo! Thank you all for a job well done and we look forward to a bathroom remodel in the future!
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E S.
Date: 2022-08-31 22:21:15
We loved working with Felipe, and our kitchen remodel turned out great. Felipe is so knowledgeable, patient and professional. He managed our project seamlessly from start to finish and the quartz countertops he helped us choose are just perfect for our space. He definitely saved me hours/days of searching for the right materials. I love that they handled everything and truly were an "all-in-one shop". It made the process so much easier. I highly recommend Palazzo Kitchen and Baths!
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Evan S.
Date: 2022-08-26 18:01:07
Professional, communicative, friendly, knowledgeable, timely, and reliable are some of the words that spring to mind after Felipé and the folks at Palazzo recently wrapped up replacing our old tile kitchen countertops with beautiful new quartz. Felipé's follow-through at all phases was consistent and comforting. In this age of unreliable contractors, working with Palazzo was a breath of fresh air. A bit on the pricey side perhaps, but well worth the peace of mind and the results!
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Gerald M.
Date: 2022-03-31 22:00:14
What an amazing job they did for me. Lg quartz countertops and backsplash! Thank you Felipe and all your workers!
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Shawnel J.
Date: 2022-03-28 23:03:32
Felipe was fantastic!! I needed to purchase all the plumbing fixtures for a 2 bath remodel and had NO CLUE what I was doing!! I wandered in one day randomly after googling plumbing supply stores... Palazzo was the first place I went and I had a great experience!! When I got there my daughter (7) was thirsty and bored as often times kids that age are in home improvement type stores ;) Felipe was very kind and got her a drink of water and was VERY patient as I navigated trying to figure out what faucets/finishes I wanted and with me having 2 kids in tow! I came back in later that week (alone) and we hammered out my order! When I momentarily freaked out about the bathtub I was about to order ;) renovations make you lose your mind slightly! Haha. He said no problem he'd wait to order until I was sure! Honestly his honesty & patience gave me the reassurance that all the choices we made the day before were great ones! Everything I ordered came in a timely manner (something they had no control over!) but the pickup process was just as seamless as the ordering process was!! Had I not already had a contractor (who's a friend) doing my work I would definitely consider using Palazzo for my work as well! Final take away I would definitely recommend Palazzo for either purchasing items through or doing work! I say that because Felipe is the owner and was kind, honest, helpful & knowledgeable and I believe his crews would have the same ethics.
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Suzie B.
Date: 2022-03-10 17:00:32
Our kitchen remodel was the smoothest, least stressful experience I could have hoped for, we are so glad we went with Palazzo! In a year that every business is short on help, this is what we got from Palazzo: 1. high quality workmanship and materials, 2. all of their workers were polite, respectful and on time, 3. the owner, Felipe, and his project manager were in constant communication with me. Palazzo carries many different lines of high end quartz, tile, sinks, etc., so we had many great choices of materials. From the moment I walked into their Concord showroom, I felt welcomed. Felipe gave me suggestions on materials but never pressured me. He was very flexible in letting me taking samples home and working on my own timeline. When the work started, they took care of everything! For example, when my sheetrock got damaged when the old tile came off, they immediately sent someone to repair it, and when we had a bad electrical circuit, they sent someone out the next day to fix it. We love the way our quartz counters were fabricated and installed; you can barely see the seam, and the lines ("movement") continues over the counter edges. We are so excited to have found this company and definitely recommend them!
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Luisa L.
Date: 2021-11-15 04:10:17
Loved working with Rebecca she was such a blessing. I had somewhat of an idea what I wanted for my bathroom remodel, but Rebecca was able to take the little info I had and helped me design a bathroom that I love. Materials are beautiful and of excellent quality! Can't wait to complete the rest of my house.
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Andre B.
Date: 2021-11-12 23:54:18
Smooth operation from picking out the cabinets, countertops, and flooring, to the workers taking care of business every day, to ending up with a beautiful new kitchen. It simply could not have gone any better.
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Mario T.
Date: 2021-11-10 22:13:03
Working with Palazzo was a great experience. They helped us design custom counters for our a bathroom vanity and a large outdoor farm table. We will be back for our next remodel!
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Nicole R.
Date: 2021-11-08 15:55:45
Felipe and his team did a wonderful job working with us to install a kitchenette. The final result came out beautifully. I highly recommend Palazzo and I will be using them again in the future!
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Ingrid C.
Date: 2021-11-08 01:49:41
The first thing that stands out about Palazzo is the customer service. Right away Rebecca greeted us and made us feel welcome. No waiting or wandering around in a big box store, for someone who's not that interested, to help you figure out where things are and guide you in the right direction. Soon we were provided with multiple samples and catalogs for us to review. Then we were given the space to mull things over. In the meantime, another gentleman offered us water and showed our son the toy room to make it easier for us to communicate amongst ourselves. After we narrowed down our choices, Rebecca helped us compare details and pricing. She was able to get us significant discounts on the faucet we wanted and very little wait for delivery. I really can't see the advantage of going to a big box store where the customer service is subpar and the selection and cost only appear better. Support local and get a far better experience.
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Michael S.
Date: 2021-11-05 16:17:40
Worked with Palazzo after searching for months for the right countertops at a reasonable price. Palazzo not only helped us along with choosing the right countertops, they offered by far the best price points. They have an incredible selection and an equally impressive staff. My wife and I cannot wait to start our next project with palazzo in the near future! Also! They are quick to respond to any defects or accidents that occur after installation. The owner himself called me and set up and appointment to fix a small chip in the countertops without hesitation. Seriously appreciate how proud they are of their work and keeping their customers happy
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Allison D.
Date: 2021-11-02 04:42:37
Wonderful service. Just had Palazzo put in new kitchen countertops, sink, and cooktop -- everything was fantastic and went smoothly. My husband and I are busy with work and have 2 young children, so I just wanted everything taken care of with no headache, and Palazzo came through for me. It was a big bonus that everything was on time to the schedule I was told to expect, even in this setting of a pandemic/supply chain issues/etc. I choose Palazzo because they could coordinate everything -- the demo, the materials and the install, and then the finishing touches of putting back in the sink and cooktop (several other quotes I got from other places didn't have all of those services coordinated and would have been a ton of work for me to figure out how to get somebody in at the right time). Everything happened like clockwork. Palazzo was so nice and even hauled away the old cooktop for me at the end - way above and beyond. Both Rebecca and Felipe were very professional and really gave good advice when I had to make a few decisions about certain details. I LOVE my final result! Would highly recommend.
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faith s.
Date: 2021-10-31 00:06:06
I stripped my kitchen, living room, laundry room and guest bathroom down to boards and built back from scratch. I also had my fireplace box built up and the face retiled. Early last November, I happened upon Palazzo Kitchen and Bath Store in Concord quite by chance. Thinking they were just a tile store, I walked in and found a small but beautiful show room with lots of choices of floor and wall tile, faucets, sinks, cabinets, mock-ups of bathrooms and kitchens and much more. I was greeted by Jerry Johnson, contractor and interior designer. He set me up for an appointment where we talked at length about what to expect. I liked that they did not start the project until they had all of the materials physically in their warehouse so that the client does not sit in a house under construction any longer than necessary as they wait for materials to be delivered. I also liked that they had such an impressive array of kitchen/bathroom items, a cornucopia of beautiful choices for me all in one store. If I did not find something I liked, I was welcome to purchase it someplace else and Palazzo would install it. Most everything I chose came from Palazzo. Their stock was quality and sumptuous. Over the next couple of months, and with much input and education from Jerry, I made my choices. Jerry then wrote a detailed and inclusive bid and the final cost was not much more than projected. Two other companies bid the work but not the supplies. I chose Palazzo. I liked Jerry. He was there for every step of the planning process, and to a lesser degree, the work stage. I had a lot of questions as this project was a first for me and I like to understand the how and why of things. Our personalities were nothing alike. But once I realized Jerry knew what he was talking about and once he understood that I needed him to listen to me and to explain when I asked, we developed a compatible working relationship where I felt comfortable to say what was on my mind.This was crucial for me. I expected a start date in March, but I guess I took too long in choosing my things so I got a start in early May. And there was also a wait for workmen to be freed up from earlier projects (everybody was remodeling during the pandemic!!) But once the project started, it pretty much zipped along seamlessly. Palazzo projected 12 weeks, it took 15 weeks. The shining stars in this whole process were the two men who got assigned to my house, the brothers, Leo and Alex. I can't say enough about these two. Extremely professional. Fabulous work ethic (as soon as the front door opened in the morning, minutes later I heard hammers and sawing and work being done inside my house!) Reliable and responsible. I can't think of a question I put to them that they could not answer. I can't think of anything that I asked them to do, that they wouldn't or couldn't do. Their work product was exemplary. They left each day, with a house and a garage that was vacuumed and all their workmen stuff were put away. Not only that, but they were fun. And funny. And kind. And respectful-to me and my home. And to my pets. I actually missed them when the job was complete. There were some other workmen that would come in from time to time in their place and they were good too. Arturo, Cesar, Edwin, Ezekiel. Palazzo hires excellent workmen. But Leo and Alex were top notch. If you brothers read Yelp, thank you for making a project that initially made me anxious and a bit scared, thank you for making the project fun. Each day I came home was like Christmas. Something new to get excited about!! Art was my project manager. He too was excellent. Very responsive to my texts, returning answers in a timely manner. I tried to keep my questions to a minimum but I'm sure I failed on that!! Dropped by the job site often just to make sure things were going smoothly. Very knowledgeable and friendly. Jorge, the tile man, was a craftsman. Did beautiful work and I had chosen some very delicate tile. Juan, the smiling man that came by my house and picked up the bags of garbage generated from the job so my house was not cluttered. I have to say that Palazzo is a class act. I felt like I was in good hands. I never felt worried about anything. I learned a lot. About my own home and about building. My project was costly but I feel like I got what I paid for. I asked a lot from Palazzo and they delivered. I have a beautiful new home.
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Bobby S.
Date: 2021-10-13 23:13:37
I've done multiple big projects with Palazzo and they always do an outstanding job. The owner Felipe is a great partner for working through a big project with clear communication and transparency. The Palazzo showroom is a fantastic resource for pulling together the exact look you have in mind or serving as inspiration for where you want to take your project. Great options to go anywhere on the spectrum of costs for quality of finishes with the team at Palazzo offering helpful insights into where are "good" areas to reduce cost without noticing a decrease in quality, as well as what are some areas that are critical to invest in for a quality finish. Would recommend Felipe and his team at Palazzo for anyone doing a Kitchen or Bath project.
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Daniel T.
Date: 2021-10-13 06:28:26
They are amazing! super clean company and high end service with a fair price. Congratulations! you guys made my day. Felipe is great. Keep up the good work guys.
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Betsy K.
Date: 2021-08-03 20:56:11
We used Palazzo Kitchen and Bath to install new quartz countertops, backsplash, sink, faucet, induction cooktop and ventilation hood. They are top notch. The showroom has an immense number of choices and the staff are very helpful with suggestions for narrowing down choices on countertops and backsplashes. Felipe, the owner, made a good suggestion of a backsplash similar to one we picked out that turned out to be the one we picked. We liked being able to take samples home to see them in our own kitchen. Felipe explained the process and timeline clearly and checked on several occasions that we understood we would not have a sink for several weeks. The timeline we were given was accurate and it was 4 weeks from demo to installation. The workers were very efficient with the demo. We ended up with a big hole in the drywall under the hood when the tile did not want to come off and the workers assured us it would be fixed quickly, and it was! The very next day the drywall was fixed. One of Palazzo's strengths for us is they did everything - demolition, countertop fabrication and installation, sink and faucet installation, cooktop and ventilation hood installation. We did not have to do any coordination with electricians and plumbers! The customer service is outstanding. Felipe called when he said he would to let us know when workers would be arriving, and when we had a small issue with the faucet he sent someone out the very next day to fix it. The new countertop and backsplash are wonderful and we are greatly enjoying our new kitchen thanks to the Palazzo team.
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Marissa D.
Date: 2021-06-30 00:03:56
We worked with Palazzo about four years ago for our master and children's bathrooms and they did such a great job that I knew I didn't want to shop around to see what the costs would be for the kitchen update! We worked with Jerry both times and the first time we had a budget and he managed to keep us well within it! This time he came to the house, looked at the work that we had in mind and then we went to the showroom and he helped pick out the flooring, the countertops and the subway tiles. Today is our first day with everyone out of the house and we keep smiling at how good our kitchen looks! We still need to paint our cabinets but we have a regular painter for that job. Art checked on the work on a regular basis. Felipe (the owner) came to the house a number of times to make sure we were happy when we were unsure of something that hadn't been done properly and fully explained what was going to be done. All in all, we are very happy with their work! We didn't have a timeframe but it was all done within a decent enough time. I thoroughly recommend Palazzo!
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Yulia V.
Date: 2021-03-03 21:38:32
Amazing service! I would give 10 stars if I could. Felipe- the business owner took our order himself. He was very attentive to our requests, was able to give us the best price, also was able to process our complicated order in a timely manner. Also he was promptly replying to all my emails. We ordered 3 countertops (one of them was a large multilevel unit with 2 vanities), 4 built in vanities, 4 faucets. The warehouse has a good selection of materials, vanities and faucets, prices are very reasonable. The installation job was performed excellently, everything perfectly fits into their places, no mess was left by the installers. I can 100% recommend the Palazzo Bath and Kitchen to everyone.
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CS S.
Date: 2021-02-27 18:28:51
We recently remodeled two bathrooms in our home. After an extensive search for a contractor, we chose Palazzo Kitchen and Bath located in Concord to complete our project. We are so glad we did! Our experience from beginning to end was incredible. Their showroom is beautiful and provided us with many options for cabinets, tile, countertops, tubs, flooring etc. If they did not have something that you are looking for, they had lots of catalogs to select from and they were always able obtain samples. Our Designer was Rebecca. I cannot say enough about her. She was very experienced, helpful and just wonderful to work with. Our General Manager was Felipe, Project Manager was Art and our Contractor was Arturo. The Palazzo team provided us with two beautiful new bathrooms. They displayed expertise in all areas and were extremely clean and quiet during this 6-week project. We are so pleased with our outcome and my wife and I highly recommend Palazzo Kitchen and Bath to anyone considering a home remodeling project.
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Sadie S.
Date: 2020-12-12 00:53:00
Felipe helped us out so much with our project. He has an incredible eye for design. In addition Ode was also a huge help on our project. I have worked with Palazzo a couple of times and I highly recommend them.
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Carol Z.
Date: 2020-08-08 00:29:27
I work with Odie over 18 months ago on changing my bathroom cabinets to make them higher. I want to make sure that new cabinets were not made in China, I got ones made in Canada. They did a great job. I would use them again.
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Laura B.
Date: 2020-07-08 19:19:41
We just finished working with Felipe Franca and his construction company Palazzo Kitchens and Baths. The work included complete remodel of our master bathroom, redoing our kitchen backsplash, new bathroom counters and sinks in 2 additional bathrooms and a new stone walled media center. All of the work is excellent and all of the workers professional, thorough and skilled (and there were at least 5-6 different guys at our house at various times- ). Felipe runs a smooth operation- is knowledgeable and responsive in his communications. It's nice to see an owner pay attention to the actual work being done. Art was our project Manager and also completed plumbing work in the midst of the Covid Pandemic when work operations were slowed. He is also very professional and detailed oriented. We would definitely use Palazzo again and highly recommend their services.
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Janeen W.
Date: 2020-03-30 18:10:59
Felipe was awesome to work with from start to finish. His workers were on time, clean, and professional. I would highly recommend them! I love my new kitchen!
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Robert S.
Date: 2020-03-27 21:53:17
The entire experience from start to finish was fantastic! We purchased new countertops, sink and faucets. All of the staff were professional, polite and truly cared about our project. Filipe is the best, estimate was competitive and did not change throughout. Would definitely recommend using Palazzo for any kitchen or bath needs.
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Jennifer L.
Date: 2020-03-20 19:39:36
We have been doing a lot of work in our condo because of a water leak. It seem like every time we turned around there was something else popping up. I had about 3 different company's doing stuff. I had palazzo come in for our kitchen counter and a bunch of material only orders items. First they have great pricing very knowledgeable and material comes in quickly. Second out of the 3 companies they were the only ones that came in and did the job right the first time. My counter came out beautiful. I will definitely use them in the future.
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David G.
Date: 2020-03-20 18:23:46
Palazzo remodeled our master bathroom last year and redid our kitchen lighting. We highly recommend them. They were very professional and efficient. The design of the master bathroom in particular was brilliant -- an elegant and very creative use of space. Their workers are very reliable and highly skilled, and their workmanship is first rate. So not only was the design excellent, but the execution, as well. And when we had questions later (concerning third-party vendors, not Palazzo), Palazzo spent considerable time and energy straightening things out. We are very happy with them.
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Anna H.
Date: 2019-12-29 12:01:31
We had Palazzo install countertops in two bathroom renovations. They did a fantastic job and were really creative in helping solve a tricky sink situation. The fabricator/installer was professional and the owner, Felipe, was very helpful in addressing my questions. I am very pleased with their communication and the quality work they did. I would highly recommend Palazzo and plan to use them again in the future.
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1256 Diamond Way, Concord, CA 94520