We were initially pleased with the service and selection. With the exception of Anna not writing our phone number correctly, the up front part went smoothly. At installation, the installers were very pleasant and finished in a couple hours with 3 bathroom vanity tops. I inspected and was pleased. It was shortly after they left that I noticed a hairline crack in one of the countertops close to the sink. I immediately called and sent some up close photos of the crack. Although I had spoken to Anna almost daily last week, she completely avoided calling back once I let her know. I made all the effort to get it resolved. The last time I spoke to her she said there was no crack in the photos the installers took basically implying that I either cracked it or was making it up. Apparently their first line of defense is to blame the customer since I have seen the exact issue reported in other reviews. I was told that she would have an owner call me. Instead of a call, I received an email with their photos taken from a distance and the contract I signed stating that I was satisfied with the install. As I explained, it is a hairline crack and not noticed at first glance. We like the granite and because it is not overly noticeable, we are only asking for a written guarantee that if it gets worse, PI Granite will replace it. Based on this, what motivation would I have to purposefully crack it? We did not ask for a discount or refund, just the guarantee. It is appalling to me that this is how they choose to do business, especially in a small town. I will say that we are pleased with the other counters and this issue could have easily been resolved with a phone call or an owner stopping by to check it out. The simple fact that they chose to ignore me, blame me and not acknowledge the fact that it could have happened during fabrication or install tells me that they don't care about customer satisfaction. I do not recommend doing business with this small company at all!! We were recommended by friend's who had a good experience and they have referred not only us, but other friends as well. I doubt very seriously if they will ever refer again. It is a shame how they disregard their customers!! Photos shown from a distance (Installers) obviously don't show a crack but the up close photo (I took shortly after install) show an obvious crack. The owners response below speaks volumes about how little they care about customer service!! Horrible business practice!

PI Granite delivers exceptional quality and service. As a designer, I have worked with PI Granite both in my own home and with my clients. They are detail oriented and I highly recommend them!

PI just finished installing my beautiful quartz countertops and backsplash. The installers were courteous and cleaned up after they were done. I am very satisfied with their workmanship and products. I would highly recommend this company to anyone seeking new kitchen surfaces.

PI Granite installed our quartz kitchen counters and vanity tops yesterday and we could not be happier. Very nice folks who are easy to work with. Their prices were extremely competitive and they have a great install team. Check them out!

I have built a new home seeking a quote for granite from this company. I have measurements and exact granite I wanted. Info was taken and no call back. I called a week later and they said oh we’re working on this. I called another week later and they said we can’t find your order then said oh wait we don’t have an email. Email was provided and quote was sent with wrong granite so I emailed them back a week ago and once again no response. I’m happy to give my money to someone that wants my business and cares if I am a satisfied customer because this company does not and they have the worst customer service ever and talked to me like I was bothering them.

We had our 2 couches and loveseat cleaned by them. I never thought in 1 million years that the family room couch and loveseat could be cleaned. I was pleasantly surprised at what a good job that was done. It looks brand spanking new. I’m actually having them come back and do my carpets because I was so pleased with what they did to my sofas and loveseat. Would highly recommend them to anybody. You will not be disappointed!!!!

We are very pleased with PI Granite and Tile work and craftsmanship. The quartz countertops, sink installation and backsplash look beautiful. Lisa, Anna and Fernando were extremely pleasant to work with. Prices were very competitive and reasonable. Highly recommend the company. Jay & Jody Cowdery

We’ve had two opportunities to work with PI Granite and Tile, and we’ve been pleased each time. The installers are pleasant, scheduling is efficient, and the owners are overall incredible people. When we redo our bathroom, we will come back and use them again. Thank you for making our kitchen incredible with quartz countertops and a beautiful tile backsplash.

Great company to work with! I love my quartz countertops and backsplash! They made sure I was not out of a kitchen for more than 5 days! And Ms Lida is so great to work with!, love love love!!

Family-owned countertops, cabinets, & tile installation company that takes pride in its quality of work and community.

We had a wonderful experience with P.I. Granite and tile! Customer service was incredible and the work was great! Prices were so much more affordable than other places! Highly recommend!!

I absolutely would recommend P.I. Granite and Tile. My neighbors needed counter tops in their kitchen. They got quote from Big place and it was OUTRAGEOUS HIGH! I told them go check PI Granite out. I've seen their work. They had them do quote. Well it was way more reasonable. They had them do it when it was finished. I got the call. It was absolutely perfect. I loved it. They even had them do a pc of Quartz for their Island. They were so happy. Why spend the extra money on the place with biggest flag in state. When you can save and get great work done by this business.

Great company to work with! I love my quartz countertops and backsplash! They made sure I was not out of a kitchen for more than 5 days! And Ms Lida is so great to work with!, love love love!!

Pi granite is very professional and knowledgeable of their craft. The staff is very instrumental in helping you pick the right granite for your needs. Their prices is very reasonable. I recommend them highly.