

NorthWest Granite
since 2005
Examples of works performed by NorthWest Granite




















About NorthWest Granite
total score
Exact value: 76.634582 out of 100.
Do you plan reconstruction or remodeling? NorthWest Granite is a trusted supplier of quality furniture pieces for modern interiors. The enterprise serves the needs of both individual house owners and legal entities. Stone countertops are one of its main specialties. A well-equipped facility allows experienced workers to process marble, quartz, and granite, preserving their physical characteristics. Original stone patterns decorate premises and create unique designs. Skilled designers help pick matching countertop solutions. The cost of quartz countertops installed includes delivery and replacement.
Customer Feedback Score
4.7
reviews: 482
4.8
reviews: 393
YELP
4.1
reviews: 46
4.8
reviews: 43
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4
Staff friendliness
5
Staff friendliness
We rate the staff friendliness of NorthWest Granite as Excellent. Our mystery shopper research revealed that the staff at NorthWest Granite provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category. Important: Our rating is based on the personal experience of our mystery shopper with NorthWest Granite’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting NorthWest Granite directly to better understand their approach to customer service.
Staff Expertise
5
Staff Expertise
We rate the staff expertise of NorthWest Granite as Excellent. The staff member from NorthWest Granite who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at NorthWest Granite may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.7
Company Age
NorthWest Granite is an experienced company, operating since 2005. Our research revealed that NorthWest Granite began operating in 2005, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services. Important: This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to NorthWest Granite directly.
Own Office
5
Own Office
We note that NorthWest Granite has a dedicated office. Our research revealed that NorthWest Granite operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting NorthWest Granite directly to confirm the latest details.
Own Production
5
Own Production
We note that NorthWest Granite has its own production facility. Our research revealed that NorthWest Granite operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting NorthWest Granite directly to confirm the accuracy of this data.
Veterans Discount
1
Veterans Discount
NorthWest Granite does not offer discounts for veterans. Based on our mystery shopper research, we found that NorthWest Granite does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings. Important: This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting NorthWest Granite directly for confirmation.
Production time
1
Production time
We rate the production time of NorthWest Granite as Very Slow. Our research revealed that NorthWest Granite quoted a project completion time of 35 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with NorthWest Granite before starting a project. Important: Our evaluation is based on information provided by NorthWest Granite during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with NorthWest Granite.
Deposit Level
2
Deposit Level
We rate the deposit level of NorthWest Granite as High. Our research found that NorthWest Granite requires a deposit of 75% of the total project cost, placing them in the High category. This may reflect the company’s confidence in their professional services and project execution. We recommend discussing the terms of payment directly with NorthWest Granite. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by NorthWest Granite may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from NorthWest Granite.
Quote Time
5
Quote Time
We rate the quote preparation speed of NorthWest Granite as Very Fast. Our mystery shopper research revealed that NorthWest Granite prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. NorthWest Granite is an excellent choice for clients who value promptness. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with NorthWest Granite.
Affordability
4.6
Affordability
We rate the price level of NorthWest Granite as Low. Our mystery shopper research revealed that NorthWest Granite offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $88.09 per square foot, while for Carrara Morro quartz, the price was $77.06. These prices fall into the Low category, making NorthWest Granite an excellent choice for budget-conscious customers. The total price for the finished and installed product measuring 83.4 square feet was $7347 for Calacatta Idilio quartz and $6427 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from NorthWest Granite.
Company services
Kitchen

Bathroom

Outdoors

Commercial

Fireplaces

Sill rail

Contact NorthWest Granite for a Free Estimate

7312 E Sprague Ave, Spokane Valley, WA 99212
Additional benefits of NorthWest Granite
Curbside pickup
Delivery
In-store pickup
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Checks
Credit cards
Debit cards
Accepts Credit Cards
Open to All
In store shopping
Building Supplies
Countertop Installation
Cabinetry
Cabinet store
Countertop contractor
Countertop store
Flooring contractor
Flooring store
Granite supplier
Kitchen furniture store
Kitchen remodeler
Marble contractor
Marble supplier
Reviews about NorthWest Granite
All (68)
Google (13)
Facebook (6)
Yelp (49)

Diana Petnur
Date: 2024-06-17 20:54:02
I had quartz installed in my kitchen. Michael at the showroom was very professional and knowledgeable. Installation guys were quick and quality of work great! My kitchen looks beautiful! Highly recommend
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Shanelle Jenicek
Date: 2023-09-25 04:11:55
Northwest Granite did an incredible job with our cabinets and countertops! We were so happy with how they turned out. They were quick, detail oriented, and it looked seem less when they were finished. I can’t say good enough things about them. I highly recommend anyone looking for a great place to start your renovation dreams! The price and the quality are unmatched!
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gail olmstead
Date: 2023-11-08 01:41:03
Overall a great experience with Northwest Granite, we love our new Kitchen and bathrooms. Michael was great at helping us figure things out and everything went together quicker than we expected. There were a few hiccups with the install, but were resolved to our satisfaction. Our kitchen was dark and gloomy and now it’s bright and cheery!
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Seth Reynolds
Date: 2025-01-09 03:37:28
Alyssa and the flooring team at Northwest Granite are phenomenal! They make the process so easy and accessible with many colors and styles to choose from. If you're looking for a reputable contractor who knows what they're doing when it comes to interior renovation, look no further. Highly recommend!
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Holly Haddenham
Date: 2024-08-12 19:45:57
My new countertop arrived in beautiful shape, was installed without issue and was even a few days earlier than expected. The staff was helpful and made picking out my new countertop fun . The price was fantastic and they traveled to my remote location for the measurements and install for a reasonable price.
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Doug Jacobs
Date: 2024-03-26 17:45:15
We worked with Sofie at Northwest Granite and she was fantastic to work with. Their selection through area wholesalers was fantastic. Their installers were professional and did an amazing job. The granite installed completely changed the environment of our kitchen.
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Margaret Albaugh
Date: 2025-01-14 17:41:34
Hired them about two years ago and at the time did a lovely job. But within months I started to see a gap between the sink and counter (the sink is under mounted). Not a lot though, so I thought maybe it was ok. But then last November, I noticed one corner of the sink was fully detached from the counter and now the gap is about a centimeter. My husband noticed that back side of the sink was not supported by anything the way the front side is (there's a wood support going across the front of the sink). NW said they can't do anything to fix it. I can understand if we're out of the warranty time but a sink being properly secured to the counter is something a customer shouldn't have to worry about and I would want to make sure my product install was secure. If you hire any counter company, make sure the install of sinks is done well. photos of two different corners
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Leeanna Caldwell
Date: 2024-06-19 20:59:36
Did a wonderful job with our cabinets and countertops. Extremely happy with the outcome.
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Jammie Hunter
Date: 2024-04-21 15:01:57
These guys were wonderful to work with. They communication was solid, my tops came in on time, they were flexible with my schedule and extremely kind and professional. My Granite countertops are beautiful ❤️ in addition the pricing was VERY competitive. No need to look any further. NW granite hits all the boxes!
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Michael
Date: 2024-11-20 20:59:15
We are SO overwhelming inpressed with the quality of the work and with the people at Northwest Granite!! We had both our Cabinets and Quartzite installed by HIGHLY qualified professionals from NW Granite. We absolutely LOVE our Kitchen remodel. There was an issue, but it was resolved quickly and with complete understanding for our reservation. We can't say enough about how seamless the entire process went. Side note: We had a horrible medical situation occur with one of our grandsons during this process - some the employees at NW Granite offered to pray for him; at least one individual there submitted a donation to his GoFundMe. These people at NW Granite look beyond the dollar sign and see their patrons as real people. Shout out to Surge, Sofie, Fil, Shannon, Stass and Keoni!! Thank you NW Granite!
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Leanna
Date: 2024-12-19 04:23:39
We made a appt with Michael. He was very helpful. I couldn’t be more pleased. His knowledge of products offered made my decision easier. I came into NW Granite with boards I made of all my selected decor minus my countertops. This helped me a lot. On my final selection for pantry & bathrooms those were products selected from the yard. Michael helped me by explaining how the process worked. It saved me a lot of money. Because of that I was able to upgrade on my kitchen quartz countertop. Yes I could have used Granite called Blue Jeans & it would have worked. It came down to myself wanting a cleaner look (quartz) vs Granite (Blue Jeans) busier look. In the end the granite from the yard has a leathery feel to it. Makes my bathroom & pantry look amazing. The quartz in the downstairs bathroom was too good to pass up. I love the veining thru it. I couldn’t be happier with my decisions. I highly recommend NW Granite. You won’t regret it.
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Ellen Hoffman
Date: 2024-05-27 17:29:44
Easy showroom location to see and touch the wide selection of products! Each associate was helpful and patient! Thanks for helping to make our kitchen look amazing!
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Anonymous User
Date: 2024-05-21 05:35:19
I was pleasantly surprised at how quickly I got a quote emailed over. The template process was great. The install was great. I called several times after the fact to see if I could get a cutting board made and was told on numerous occasions they would check and call me back. I never got a call. My contractor wanted something installed for the dishwasher to attach to the countertop and that didn’t happen. Nobody calls you back after the sale. Very disappointing.
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Someone's Galfraand
I came across Mrs Helen Wayne when she appeared as a guest on a Forex Podcast in USA. I was listening to and was very impressed with her straight forward approach and the principles of her trading strategy. My heart then told me to invest $3000 with her company as a trial. I was able to withdraw a profit of $32,000 after 7 days. Mrs Helen Wayne FX. make this possible, do well and reach out to her for a secure investment too. Email:helenwayne267@gmail.com WhatsApp: +393342736512
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Leann Marolla
We did a kitchen remodel and were clueless about cabinets and countertops. With the help of NW Granite it made it easy, painless and affordable. Our kitchen turned our beautiful. We’d highly recommend them.
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Julie Bangs
Had a total kitchen done by NW Granite. Workmanship and products where inferior and when I discussed it with the owners they basically told me what did I expect for the money I paid. They were slow to respond. Sent the 1st installer out and he didnt really know what he was doing. the 2nd installer they sent out was able to make some of it look better but all in all it wasnt a quality job.
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Andy Luebke
I took a piece of remnant granite in to be cut, and they did a phenomenal job. They even let me use their install bar, which made life so much easier. Great place.
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Rick Critelli
friendly people great cabinets and granite awesome price our kitchen looks great. I would highly rec you give them a call
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Svetlana Koren
Awesome people, great costumer service.
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Ed M.
Date: 2025-06-26 23:09:03
NorthWest Granite did a fantastic job installing our vanity top and bathtub surround. Art was great to work with--knowledgeable and flexible--and the installers were professional and friendly. The results exceeded our expectations. We highly recommend them.
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Rae M.
Date: 2025-05-31 01:39:28
From design to install everything went great! Very responsive! Excellent customer service!
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Venicio Jr S.
Date: 2025-01-14 16:16:19
Excellent products and workmanship. My kitchen now looks very beautiful. Thank you NorthWest Granite.
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Rick P.
Date: 2024-12-29 22:17:41
They were very thorough in their installation. The price was very reasonable. They guided me through the entire process even though it was all new to me.
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Mark P.
Date: 2024-04-19 23:22:05
Great range of selection at great prices. Staff was helpful and willing to work with me to create an estimate and layout.
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Rose W.
Date: 2023-08-21 00:00:13
We had a great experience with NW Granite. The prices were fair; we also found a great remnant; we purchased sinks, countertops, cabinet hardware. We also worked with others they recommended to remove old counters. Nice selection and great follow up.
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Audrey E.
Date: 2023-07-31 04:40:18
After getting estimates from several local granite companies, we decided on NW Granite. Sophie, Dimitri, and the installation team are ALL WONDERFUL. They are VERY good at what they do and go way above and beyond to ensure the highest quality result. We HIGHLY recommend this hard-working and kind company. Don't look anywhere else-you absolutely will NOT find a better company! Thank you NW Granite-we are most appreciative.
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Ruvik K.
Date: 2023-07-10 17:34:01
We purchased kitchen cabinets and bathroom cabinets, Cabinet tops in the kitchen and in the bathrooms. They satisfied our every need. On time and very professional. Very appropriate pricing.
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Laura G.
Date: 2023-05-05 23:56:28
I could not be happier and more grateful! NW Granite has done a fantastic job on my kitchen and floors renovations! Their attention to detail and timeliness and dedication, as well as very professional, courteous service and help to me has been the reason I could do this project. Had it not been for Eddie helping me get things planned from the beginning, I never would have gotten off of square one! And all the crews were amazing at their craft and everything done with care from set up to clean up! Thank you so very much NW Granite team!!
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Ross T.
Date: 2023-03-16 22:58:17
My wife and I purchased cabinets from another local Spokane company and were forced to return them because of the poor construction. As anyone who has built a house can imagine, this left us in a terrible bind. We had contractors lined up for other work that were now having to be postponed and our move-in date was at serious risk. Fortunately, NW Granite happily rescued us and had cabinets constructed and delivered within a week. What a tremendous relief. All the guys down there are wonderfully helpful and skilled at what they do. It would be difficult to find another cabinet shop, outside of custom cabinetry, more dedicated to customer care and build quality. What a blessing.
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Larry G.
Date: 2023-02-12 22:16:24
We had a great exchange with NorthWest Granite. We ordered a bathroom vanity with the help from Eddie in the showroom. The showroom has a great selection of cabinetry. The cabinet was ready as promised but we had to delay delivery and installation because of our contractor's delays. NorthWest Granite was very patient and worked with us. it was a great experience.
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Minja's M.
Date: 2022-07-15 07:15:20
Just ordered my new countertops. Sofie was amazing; she actually came out to get a measurement of my project, was extremely responsive, and very knowledgeable about the products and process. I haven't experienced the scheduling, template process or install, but I will update my review if it's anything other than fantastic!
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Dawn T.
Date: 2022-05-13 13:20:22
Fantastic experience. This business exceeded our expectations. Living in an area where the growth is explosive it is difficult to find businesses or contractors for home upgrades. NW Granite did exactly as they promised. We worked with Fil, he was great, returned phone calls promptly, answered all our questions. Kitchen counters and tile were installed when promised (not our experience in the past). The installers were professional, knowledgeable, and polite, they did a beautiful job. I highly recommend this company.
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D K.
Date: 2022-05-01 00:43:40
NorthWest Granite installed our quartz countertops in our kitchen nine or ten months ago and we could not be happier with them. We received great, very patient and helpful service from everyone in the showroom, and also from their stone yard. Our countertops were installed on time.
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Tammy L.
Date: 2022-04-05 18:30:00
We have had several projects completed with NW Granite and have been 200% pleased each time. You can not find a better sales team, installers, customer service team, products or prices in this area. Trust me, we looked and so very glad we chose NW Granite - have never looked back! Fil, Demetri, Matalya, Ladd, Alex and so many others have always been professional, courteous, quick to respond and truly do go out of their way to ensure the customer is satisfied. Just a great team and fun to communicate and coordinate a project with - very talented and experienced individuals. We are very grateful to have them located here in Spokane - thank you!
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Karen W.
Date: 2022-03-14 22:44:42
We had a wonderful experience buying our quartz from NorthWest Granite. Exceptional prices and everyone we dealt with was so helpful. Eddie, our salesperson was so patient with us and we ended up with the counter we wanted, but hadn't thought we could afford. When I say exceptional prices, I'm not joking! So happy we ended up going to NorthWest before we bought something that we really wouldn't have been happen with for more money. Will go back there again when we renovate the bathrooms.
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Chelsea M.
Date: 2022-02-13 01:08:25
I had a great experience with Northwest Granite! We had them install the countertops for our kitchen remodel, including a huge island. It's absolutely beautiful! The installers were quick and efficient and respectful. They even went above and beyond and helped us get our car out of the icy snow when it was stuck on the street in front of our driveway. We got a small chip in the island about a week after installation, and they came out for free and filled it! I wish we had called them directly instead of hiring them through Lowe's, I think we could have saved some money. But I'm just happy happy to have it done and have it done well!
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William N.
Date: 2021-05-07 16:01:58
Northwest is the only shop in town even worth looking at. I know this because I talked to every shop in town. They have the best customer service Sofi ,came out on site multiple times to measure discuss and ensure we got what we wanted. Sofi was flexible with design options and made the process smooth throughout the entire process. No other companies sent anyone out to the site to measure! The install was done quickly and done well! We opted for both cabinets and countertops and would recommend the same for anyone looking for quality product at a fair price. Pricing was fair and beat out all the other competitors. Ask for Sofi and you'll be happy with the end result!
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Anya M.
Date: 2020-09-09 23:52:53
Awesome people. Take great care of their customers and listen to their needs . Thank you
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Rick C.
Date: 2020-06-19 00:07:12
The first reason we chose Northwest granite is because their original est was a very good price, the second was my wife works with the owners wife.. I'm not playing favorites here, if you don't do the job I pay for I'm going to let you know.. Nothwest Granite did a GREAT job beautiful cabinets and equally beautiful granite counter tops. We had to redo a couple things but was mainly on us. The one thing they need to work on is communication within the store. Overall I would rec them to anyone..
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Peter A.
Date: 2020-05-15 01:50:52
I have been in the construction industry for over 30 years and had hundreds of countertops fabricated and installed. Their workmanship was excellent and by far the best I've ever had done. Their pricing is more than reasonable.
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Fred M.
Date: 2019-08-15 13:58:19
Beautiful vanity cabinets a little confusing on the delivery but everything worked out and we are very pleased. The cabinets are all wood and very well built. We love them! Can hardly wait to get them installed and the new countertop also from Northwest Granite.
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Nancy G.
Date: 2019-05-20 17:44:03
Northwest Granite, Art and Dimitri were so easy to work with and my countertops look fabulous. Thank you both.
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Mardi G.
Date: 2019-05-14 23:41:39
My husband and I have used NW Granite for several projects over the past two years. We have found the team at NW Granite to be professional, efficient and thorough. They provide the best product for the best price and have provided excellent customer service.
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Angie K.
Date: 2019-04-12 17:35:36
This is a fantastic operation. The quality of the product, service and installation are top notch! I highly recommend NorthWest Granite!
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Bill K.
Date: 2018-07-29 14:51:41
I purchased Granite for my two bathrooms. The prices were very reasonable and the service as great. The bathroom counters turned out beautifully. I have recommended them to friends and I would use them again.
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Richard P.
Date: 2018-07-03 02:46:32
These guys are the best. Prompt, professional, reasonably priced, do a great job with great follow-up. I've done repeat business with them as a contractor and highly recommend them.
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Angelina B.
Date: 2018-06-20 06:15:04
Great company in town. Team is pleasant to work with. Good prices and lots of choices to choose from. We had an awesome experience. Highly recommended.
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Amanda R.
Date: 2018-04-15 22:09:44
Best place in town for the money. Had them do my kitchen and bathroom, both turned out excellent. They were also the cheapest and I went to every place in town. They were also the least stuck up.
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Delaine F.
Date: 2017-07-31 17:29:39
Highly recommend. Jen was great to work with, the guys were on time with their templating, and they worked around my situation for installation. Love my countertops!
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S Y.
Date: 2017-06-15 01:18:49
NorthWest Granite was A+! I had a quote very quickly, the template appointment was easy and efficient and the install was timely and perfect. They were very reasonably priced and I have highly recommended them!
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Michelle K.
Date: 2017-05-04 04:23:53
Our experience with NW Granite from the sales team to the installers was outstanding, professional and top quality! I wouldn't hesitate to recommend them to anyone and actually already have! We are so pleased with our beautiful new granite countertops in both our kitchen and bath. Thank you to the NW Granite Team for such a positive experience!
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Gary S C.
Date: 2016-12-25 20:39:18
We did a complete kitchen remodel. We found that prices at NW Granite for cabinets and stone countertops were roughly half as much as at Lowes or Home Depot. Cabinets were well constructed and delivered in impeccable good shape. An A+ for NW Granite.
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Neoma G.
Date: 2016-11-11 00:33:41
Worked with Art, there cabinets are great quality and the installer was fantastic. The countertops are gorgious and those installers did a good job.
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David J.
Date: 2012-09-17 23:28:31
Great experience working with the staff in choosing our countertop. The material is beautiful and the work they did is amazing. Thank you
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Helen G.
Date: 2012-03-23 11:55:28
NW Granite and More staff made our remodel project a very pleasant experience. Our project included the entire living level of our home, the kitchen, and bathrooms downstairs. We appreciated the fact that the dust was kept to a minimum during demolition and there were never construction items left outside our home. Our project manager was always available to respond to any questions or issues that arose. The subcontractors were courteous and did great work. As with any remodel, there were a few challenges, but our project manager met those challenges with a positive attitude and always found a solution. There were many times that he went far beyond the call of duty to make sure our vision became a reality and always did his best to stay within our budget! For our granite countertops we spend about $1400. We were told that they are heat resistant and much more durable then laminate we had before. Will recommend them to my friends.
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John S.
Date: 2018-01-04 20:00:07
Northwest Granite did an excellent job at a great price. I would have no problem referring them to anyone else. Good job guys!
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Seth M.
Date: 2017-02-02 13:48:21
Great prices on both cabinets and granite countertops, and the quality is very good too. Compared with custom cabinets at other Spokane suppliers, Northwest Granite prices were about 30% less for similar quality cabinets. The only reason I couldn't give a 5 star rating is my salesperson was a bit slow to respond to my requests sometimes, however the cabinets were ready and installed on schedule.
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Gil K.
Date: 2023-02-27 21:45:34
We had new counter tops installed in our kitchen. The demo and installation work was fine, in spite of a few issues. The reason we gave this only 3 stars was because of the quality of their customer service. The sales person is our first contact and becomes in effect the customer service representative for the company. Unfortunately that was a less than satisfactory experience for us. While the initial service was good, what followed was very poor. The response of the salesperson was improper, rude at times, and we even got hung up twice. While the matters of concern were adequately resolved, with the interference of the Sales Manager, we were left with a very bad taste ultimately with the customer treatment we got. In our opinion, the company needs to address this.
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Ann K.
Date: 2022-01-15 22:49:06
I would be careful when ordering from NW Granite. They did our installation and approximately 2 years later our sink came loose. They said that they wouldn't fix it without a fee. Be sure they clamp your sink!!
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Heather H.
Date: 2020-09-22 23:30:50
I am super disappointed with my experience with northwest granite. I had high hopes with all the positive reviews I read prior to going with them, I think it's only fair to share my experience. We got our kitchen cabinets and counters from them. I'll start with positives- they are professional and I was able to get my job done in a reasonable time. No issues with with counters. The cabinets on the other hand did NOT go smoothly. First, they put the measurements in wrong and we had a 5-INCH GAP. I understand mistakes are made, but there was no taking accountability. They just suggested I fill it with some wood spacers. They did replace the a single lower drawer to make up three inches but the upper cabinet they refused to exchange, So it looks terribly mismatched. Next, a cabinet arrived damaged, which was never replaced. Also, when the guys dropped off the cabinets on our brand new wood flooring, it left a huge scratch. I told the salesperson about all of our issues, and it took about 4 different phone calls and weeks later to get someone to come to "fix" the damage. The scratch on the floor they just applied a brown pen that turned it from light scratch to dark scratch. We are now going to have to pay to replace a portion of the floor to fix it. There is poor communication between departments and It felt like we were pushed aside I had to keep asking to have our issues to be barely addressed. They just want our money and to move on. Super bummed with our experience.
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Michelle U.
Date: 2024-10-25 18:37:49
Customer service is horrible. Mgmt is non responsive and isn't interested in resolving any issues. A lien letter was sent while I was waiting for mgmt to call me back. Kitchen counter top was NOT the one we picked out (they advised it was not marked) and will this one "Suffice"... Bathroom cabinet was too big to bring in and had to be disassembled in my garage to get it put in--and somehow that was my fault for not knowing the cabinet was too big... Will NOT recommend them for any projects.
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Will G.
Date: 2024-08-28 20:24:03
This has been a horrible experience! My wife shopped Spokane for the best price on a specific quartz countertop for our remodel that is very popular and sold all over Spokane, definitely not unique. NW Granite had the best price the quartz so she paid them to template, cut and install the quartz countertops for us. I knew it was going to be a bad day when the installers showed up 3 hours late without a call or text. The first piece the installers bring in was for the corner sink. As soon as the installer slid the first piece into place he says "oh no, we have a problem" the sink hole was too far from the front of the cabinet. He said he could cut the back of the cabinet out! We both laughed because the hole was obviously cut wrong, no big deal, they have to recut the quartz. The installer was super nice and took the piece that was cut wrong back to the truck and finished doing the rest of the install. Everything else was great! I was super happy with their job and assumed it would be a few days to get the corner piece cut correctly..... oh heavens no! That night my wife tried reaching out by email to her representative Dimitri but he was "sick" so he turned the account over to Phil. Phil's solution to the problem is for my wife to call our cabinet maker, have him come back out to the house and hack the back of the cabinet out so the sink will fit the bad hole that NW cut wrong. I decided to go see Phil at the store to try and understand his solution.... that was a less than pleasant experience. First Phil tells me the cabinet maker made the cabinet too small. I informed he that the cabinet maker has been making the same high quality cabinets for over a decade and knows what he's doing as his cabinets are high end, hand made cabinets. Then Phil says the sink was too big.... That excuse didn't hold water because the sink fits perfectly in the cabinet, ya just gotta cut the top correctly. Then Phil says my wife, who knows nothing about quartz installation had the idea to move the sink away from the countertop edge making it difficult for her to reach into the back of sink, absolutely ludicrous and makes no sense. So now I have the job of finding another countertop company in Spokane that knows how to template, cut and install quartz and take these clowns from NW Granite to small claims court. It's unbelievable that a company can come up with all kinds of excuses for a problem they have created through ineptitude. Spokane has many companies that install countertops, NW Granite is the bottom of the barrel.
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Maria S.
Date: 2024-03-30 23:37:14
If you are considering Northwest Granite to install countertops please read (very carefully) the "What to expect when you purchase new countertops" and "Terms and conditions" documents before you sign. There seemed to be an oversight at every step of the installation. The original invoice when the 75% down payment was made and terms and conditions were signed stated that they were going to install 3cm of the material. They installed 2cm. They forgot to polish and clean the underneath surface of the overhang of island and yes it is very visible when you walk up the stairs. The holes for the switches on the backsplash were too small, and one side of backsplash was too small. There is a 1/4 of an inch chip on the corner of the backsplash and the installer covered it with silicone. Vlad and the representative at the store offered to send their installers back to our home to remove and reinstall the backs splash and countertop with writing. This will cause unavoidable damage to the existing island structure and framework (including electrical, cabinetry and plumbing). NorthWest Granite's terms and conditions states that the purchaser (us) is responsible for any repairs or replacement of walls/trim or ceilings. After observing their installation work, I truly did not have any TRUST that they would do a good job repairing their mistakes. Therefore I kindly paid the remaining 25% of the balance as I truly believe that the removal and reinstallation of the countertops will end up costing me more. The company needs to improve their sales and installation process. Hopefully this review will help others avoid a similar experience.
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Lori G.
Date: 2024-02-22 18:56:49
Argh...both counter tops were measured incorrectly. Called the stone manager who is not local. He wanted me to buy new sinks because they cut the holes for my sinks 2" too large. Vlad was not professional and you can tell he is quick tempered. I will never do business with them again. The countertops were not salvageable and I have to start the process all over again. I cannot recommend this business as their stone manager is a nightmare.
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Bonnie K.
Date: 2021-08-10 17:48:41
Extremely disappointed with customer service. Specifically chose this business due to the time frame in which I was told the job could be completed. Feeling misled as now I am being told it will not be completed for 3 more weeks. did not purchase cabinets here and now sit with cabinets and no countertops. this Is a great example of the fact that a good price does not mean a good experience.
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Timothy G.
Date: 2020-05-06 02:29:46
I never write reviews on companies because I don't want to distort their image because I understand that things happen but Northwest granite is by far the worst company I have ever worked with in both craftsmanship and communication. I tried giving them multiple chances to do repairs but every time a new problem arises so does a new excuse on why I'm not getting what I've paid for. So if you're looking for cabinet shops I would choose another business in Spokane to support.
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Sally S.
Date: 2019-02-17 17:50:09
Worst experience ever. Worst customer service, no level of professionalism whatsoever and zero respect for customer satisfaction. So many mistakes made multiple times and somehow blamed on the customer when they do all their own measuring and work. Go anywhere else. I still have damaged quartz I paid about $6k for and no one took responsibility.
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Stefanie S.
Date: 2011-12-09 17:24:09
My original review was removed, can be found in filters. Unfortunately, we were not satisfied with the finished product. The space behind our stove was not completed even though we made it clear during the initial consultation that we wanted that done.. it is now a gaping mess of sheetrock with holes in it, which we now have to figure out what to do with. We also have seams that are uneven and even after writing a letter to the business addressing our dissatisfaction, have had no response. They sure were quick about cashing my check, though. I would definitely pay a little extra and go somewhere else.. which is what we're doing with our bathroom counters.
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7312 E Sprague Ave, Spokane Valley, WA 99212