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About Mainland Stoneworks — Ranked №3 Countertop Fabricator and Installer in Winston-Salem, NC
69.64
total score
The main rating value calculated from more than 30 indicators.
Exact value: 69.640792 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Mainland Stoneworks, founded in 2015, ranked number 3 in Winston-Salem, NC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Mainland Stoneworks among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Mainland Stoneworks: Total Score & Key Ratings
The Total Score of 69.64 out of 100 achieved by Mainland Stoneworks in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Mainland Stoneworks has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.8 out of 5.
You can read detailed information and evaluations from our independent research of Mainland Stoneworks’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Mainland Stoneworks directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Mainland Stoneworks
With over forty years of experience in the countertop industry, Mainland Stoneworks is one of the leading companies in the kitchen and bathroom design market. It specializes in the fabrication of countertops for kitchens and bathrooms, as well as vanity tabletops, bar counters. Among the materials used there are granite, quartz, marble and onyx. The company cooperates with reliable subcontractors and undertakes any projects in the field of construction and reconstruction. Each stage of the countertop installation service from the creation of a design solution to the final installation is controlled and carried out by professionals.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.7
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 31
Google
4.7
reviews: 30
YELP
5
reviews: 1
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.8
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.800454 out of 5.
criteria: 10
Staff friendliness
3
Good
Staff friendliness
We rate the staff friendliness of Mainland Stoneworks as Good.
According to our mystery shopper research, the staff at Mainland Stoneworks demonstrated politeness in their communication. While the interaction lacked noticeable warmth, it met a good standard of professionalism. This evaluation places them in the Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Mainland Stoneworks’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Mainland Stoneworks directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of Mainland Stoneworks as Very Good.
The staff member from Mainland Stoneworks who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Mainland Stoneworks may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
2.3
Emerging
Company Age
Mainland Stoneworks is an emerging company, established in 2015.
Our research showed that Mainland Stoneworks began operating in 2015, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market.
Important:
This information was gathered by our mystery shopper. We recommend contacting Mainland Stoneworks directly to confirm the company’s age.
Own Office
5
Has Office
Own Office
We note that Mainland Stoneworks has a dedicated office.
Our research revealed that Mainland Stoneworks operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Mainland Stoneworks directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Mainland Stoneworks has its own production facility.
Our research revealed that Mainland Stoneworks operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Mainland Stoneworks directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Mainland Stoneworks does not offer discounts for veterans.
Based on our mystery shopper research, we found that Mainland Stoneworks does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Mainland Stoneworks directly for confirmation.
Production time
4
Fast
Production time
We rate the production time of Mainland Stoneworks as Fast.
According to our research, Mainland Stoneworks quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Mainland Stoneworks during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Mainland Stoneworks.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Mainland Stoneworks as Standard.
Mainland Stoneworks requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Mainland Stoneworks may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Mainland Stoneworks.
Quote Time
2.3
Slow
Quote Time
We rate the quote preparation speed of Mainland Stoneworks as Slow.
Our mystery shopper research showed that Mainland Stoneworks took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Mainland Stoneworks in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Mainland Stoneworks.
Affordability
4.5
Low
Affordability
We rate the price level of Mainland Stoneworks as Low.
Our mystery shopper research revealed that Mainland Stoneworks offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $71.63 per square foot, while for Carrara Morro quartz, the price was $59.92. These prices fall into the Low category, making Mainland Stoneworks an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $5974 for Calacatta Idilio quartz and $4997 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Mainland Stoneworks.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Mainland Stoneworks
Small business
Delivery
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Credit cards
Debit cards
Accepts Credit Cards
Open to All
In store shopping
General Contractors
Building Supplies
Countertop store
Home improvement store
Reviews about Mainland Stoneworks
All (11)
Google (10)
Yelp (1)
Source:Google
Dana Murphy
Date: 2023-09-29 15:14:12
We are currently remodeling our kitchen and are so pleased with our countertops from Mainland Stoneworks. They took their time to help me pick out the right countertop and stay within my budget!! Thank you for a great experience and great customer service!!
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Source:Google
Rich Corcoran
Date: 2023-09-24 01:34:39
The service was great, price was very reasonable, and they nailed it on installation!
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Source:Google
Tom Ushing
Date: 2023-03-19 21:03:14
Needed some existing work adjusted.
They had no interest in helping. They just wanted to install new counters.
Not saying much about customer service
Read more
Source:Google
Alice Mercier
Date: 2024-05-05 02:06:12
Best place to buy solid surface remnants. Great prices!
Read more
Source:Google
Lisa Head
Date: 2022-04-10 23:22:15
The salesman Jeff was extremely helpful in making recommendations that got me what I wanted, but kept me within my budget. The counters are beautiful and they were installed in just under 3 weeks. Now if I can just get the husband to get the back splash in as quickly I'll be happy.
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Source:Google
Roberta Z
Date: 2022-08-04 17:52:57
Wonderful experience dealing with Mainland Stoneworks for the first time. I had excellent customer service from everyone starting with Jeff Ray in the sales area to the installers of the countertop and sinks for my bathroom vanity. Would definitely use them again!
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Source:Google
Michael Landa
Date: 2021-10-29 12:34:09
White Quartz from Francini and measurement/installation by Mainland Stoneworks. Great work!
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Source:Google
John Austin
Date: 2025-01-11 14:37:27
Purchased a beautiful counter top today! Very reasonably priced too!!
Read more
Source:Google
Jude Stevens
Date: 2018-07-10 23:33:25
Jeff is awesome in customer service. Prices are very good here and I love how attentive they are. We purchased Fantasy Brown and I'm still loving it!
Read more
Source:Google
Patricia Fletcher
Date: 2020-11-24 02:20:24
Mainland Stoneworks installed my kitchen and master bath counter tops. The craftsmanship and quality of both counter tops are exceptional. Brooke, David and the entire Mainland team were professional, and a pleasure to work with. I highly recommend them!!
Read more
Source:Yelp
R.Allen C.
Date: 2021-07-23 18:53:11
Excellent sales people. And the quality of the finished product is amazing. Thank you so much for your help with my kitchen re-modeling!
Read more
Source:
FAQ About Mainland Stoneworks — Based on Independent Research
What materials can I order a countertop from Mainland Stoneworks?
During our independent research, we found that Mainland Stoneworks offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Mainland Stoneworks’s clients in Winston-Salem, NC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Mainland Stoneworks fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Mainland Stoneworks is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Mainland Stoneworks fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Mainland Stoneworks, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Mainland Stoneworks most often implement in Winston-Salem, NC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Mainland Stoneworks successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Mainland Stoneworks?
The company’s office is located at 920 Old Winston Rd, Kernersville, NC 27284, but its work is not limited to just the city of Winston-Salem, NC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Mainland Stoneworks work with?
Like many participants in our rating, Mainland Stoneworks works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Mainland Stoneworks often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Mainland Stoneworks have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Mainland Stoneworks has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Mainland Stoneworks offer any discounts on countertop fabrication in Winston-Salem, NC?
According to our research, Mainland Stoneworks does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Mainland Stoneworks may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Mainland Stoneworks in Winston-Salem, NC?
According to the assessment of our independent rating, Mainland Stoneworks in Winston-Salem, NC falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $5974$ at a rate of $71.63$ per sq. ft., and the cost using Carrara Morro quartz was $4997$ at a rate of $59.92$ per sq. ft. These prices turned out to be among the lowest of all companies in Winston-Salem, NC, which allowed us to categorize Mainland Stoneworks as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Mainland Stoneworks?
Yes, according to our research, Mainland Stoneworks offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Mainland Stoneworks?
According to the results of our independent research, Mainland Stoneworks in Winston-Salem, NC offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Mainland Stoneworks to prepare a quote for countertop fabrication and installation?
According to our research, Mainland Stoneworks in Winston-Salem, NC prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Mainland Stoneworks offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Mainland Stoneworks performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Mainland Stoneworks provide for its work?
According to our information and industry practice, Mainland Stoneworks, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Mainland Stoneworks in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Mainland Stoneworks. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Mainland Stoneworks is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Mainland Stoneworks know that you found them through the National Ranking Countertops Contractors!