About LTI Granite — Ranked №9 Countertop Fabricator and Installer in West Valley City, UT
50.02
total score
The main rating value calculated from more than 30 indicators.
Exact value: 50.01893 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
LTI Granite, founded in 2004, ranked number 9 in West Valley City, UT in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included LTI Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
LTI Granite: Total Score & Key Ratings
The Total Score of 50.02 out of 100 achieved by LTI Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — LTI Granite has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.12 out of 5.
You can read detailed information and evaluations from our independent research of LTI Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact LTI Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about LTI Granite
Countertops are a durable product, but they also age or go out of fashion. The company is engaged in the manufacture of marble, granite and quartz countertops that will replace old products. LTI Granite has been operating for more than 20 years. It is licensed and insured. Customers receive a guarantee.
Designers design countertops individually, taking into account the size, design and accessories. High-quality material is used in the production. The products reflect the customers' vision. The masters perform the work accurately and professionally. Installation is carried out after manufacture and delivery. Delivery and installation are provided by the masters and are included in the company's services.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.9
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 31
Google
4.9
reviews: 31
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
2.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.116289 out of 5.
criteria: 10
Staff friendliness
1
Poor
Staff friendliness
We rate the staff friendliness of LTI Granite as Poor.
Based on our mystery shopper research, the staff at LTI Granite showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category.
Important:
Our rating is based on the personal experience of our mystery shopper with LTI Granite’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting LTI Granite directly to better understand their approach to customer service.
Staff Expertise
3
Good
Staff Expertise
We rate the staff expertise of LTI Granite as Good.
The staff member from LTI Granite who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at LTI Granite may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.8
Experienced
Company Age
LTI Granite is an experienced company, operating since 2004.
Our research revealed that LTI Granite began operating in 2004, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to LTI Granite directly.
Own Office
0
No Data
Own Office
We were unable to confirm whether LTI Granite has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether LTI Granite operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, LTI Granite remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to LTI Granite directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether LTI Granite has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether LTI Granite operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, LTI Granite remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to LTI Granite directly for more information.
Veterans Discount
1
None
Veterans Discount
LTI Granite does not offer discounts for veterans.
Based on our mystery shopper research, we found that LTI Granite does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting LTI Granite directly for confirmation.
Production time
3
Standard
Production time
We rate the production time of LTI Granite as Standard.
During our research, LTI Granite quoted a standard project completion time of 21 days. This typical timeframe places them in the Standard category, reflecting a stable and reliable approach to completing projects.
Important:
Our evaluation is based on information provided by LTI Granite during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with LTI Granite.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from LTI Granite.
Unfortunately, LTI Granite did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
1.9
Slow
Quote Time
We rate the quote preparation speed of LTI Granite as Slow.
Our mystery shopper research showed that LTI Granite took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with LTI Granite in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with LTI Granite.
Affordability
4.6
Low
Affordability
We rate the price level of LTI Granite as Low.
Our mystery shopper research revealed that LTI Granite offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $64.99 per square foot, while for Carrara Morro quartz, the price was $64.99. These prices fall into the Low category, making LTI Granite an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $5420 for Calacatta Idilio quartz and $5420 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from LTI Granite.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of LTI Granite
Small business
Delivery
In-store pickup
In-store shopping
Onsite services
Same-day delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
In store shopping
In store pickup
Countertop store
Bathroom remodeler
Countertop contractor
Granite supplier
Marble contractor
Marble supplier
Reviews about LTI Granite
All (10)
Google (10)
Source:Google
Candi Nicholls
Date: 2024-09-05 19:24:34
I found LTI on Google and stopped by their shop to see what they had. I'm not sure that's how they normally do things, but I was able to get Ernesto on the phone and he helped me out. He guided me to a more economical product, gave me a great price, and was quick. I got some beautiful quartz and am really happy. His installers did forget to take the old countertop with them, but Ernesto took care of it quickly. The only other thing to note is that if you have older countertops, apparently the caulk they use to attach them is thicker than the new stuff, so I was shocked to see a huge gap between my new countertops and the wall, but my husband was able to fix it up nice with some drywall putty and more paint.
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Source:Google
Rebekah Camblin
Date: 2020-04-29 15:00:02
Wow!! Jose and his crew are fabulous! Jose helped me know exactly where to go to see the quartz I wanted in full slab form. Once I picked out the slabs he had them ordered and in his shop in just a few days. They were able to do the install within a week of my cabinet install. The install crew led by Ernesto were very professional and kept my new floors protected while working. I also called Jose and asked him if they could make me a hearth stone for my new fire place and they did just that. It is so beautiful! These guys really are the best! They did an excellent job and I'm so happy with the end result. Thank you Jose for being so great to work.! I highly recommend anyone giving them your business!!
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Source:Google
Ivan Bedell
Date: 2024-01-17 17:08:54
LTI did the quartz counter tops for our kitchen, pantry, and bathroom. I was pleased with their work and that they stand behind their work. There was a mistake on our kitchen island and when we discovered it, LTI came and replaced it with a new piece of quartz at their expense, no cost to us. 😊😊😊
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Source:Google
Pat Talbot
Date: 2024-07-03 03:53:51
Jose went out of his way to make sure everything was just the way I wanted it including doing extra that he didn't need to do. Jose and his crew was very courteous and careful they are very honest and their prices are better than anyone else's. I give this company a five plus.
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Source:Google
Ashly LaMarr
Date: 2023-09-27 17:20:12
Our experience working with Ernesto was great. Very communicative, knowledgeable, professional. He gave us several good places to go and look at slabs, install was less than a week after template which is amazing, and our marble countertops are beautiful and just as ordered. Will definitely use LTI again!
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Source:Google
Lauren Anderson
Date: 2023-10-06 00:22:00
I feel really torn about giving a two star review to LTI. However, I believe it is justified. We used LTI to install quartzite countertops throughout our home after a remodel. Almost everything went in beautifully and without an issue. However, we had a major issue with the stone in our kitchen next to the sink. There was a crack/large fissure in the stone right at the corner of the sink at the time of install. It was discolored and did not look great. It was fixed with old dark glue either before install or during install. We spoke with other countertop companies that assured us that the industry standard is that the stone should be replaced and not installed and that the fix was unacceptable. Because of the way this crack/fissure was fixed, it made the stone not sit flat on our kitchen cabinets. LTI tried to say that it was an issue with our cabinets. However, our cabinetry people and contractor used multiple levels and lasers to show that the problem was the stone and not the cabinetry. In the end, LTI said that they should not have installed the stones the way that it was. However, they were unwilling to come back to fix the problem. After weeks of back-and-forth, including us even offering to cover part of the cost of fixing the issue, they finally stopped answering our calls. We reached out to another company who came out and helped us fix our problem. They assured us that the work that was done but LTI should not have been done in the way that it was. Every other countertop in our house is beautiful and LTI did an amazing job. However, it is unbelievably frustrating that after a huge error on their part they were unwilling to make it right.
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Source:Google
S L
Date: 2024-04-07 21:02:08
LTI Granite did a great job for us on 2 cultured marble showers and a quartz countertop. Their prices are reasonable and when compared with other alternatives are the best value for the money. I would recommend LTI without reservations.
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Source:Google
Alecia A.
Date: 2023-05-23 19:57:23
LTI Granite was so great to work with. We had quite a few delays and set backs with our bathroom project, and Jose was very accommodating to our schedule constantly changing. When the shower was installed, they were quick, clean and professional! Highly recommend Jose and his team! We love our marble shower!
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Source:Google
EM Jay
Date: 2023-02-19 19:50:13
Jose is fantastic and a pleasure to work with. Very responsive, respectful of your time (quickly returns calls and texts and is punctual). The quartz we selected looks amazing and we are so glad we chose LTI.
Read more
Source:Google
Camille Miller
Date: 2022-06-15 22:53:07
Jose and his crew did such an awesome job. Right now, no one will call you back or you get ghosted. But not Jose, he called me back even while on vacation and set up an appointment to give me an estimate. He really took care of us and we love our quartz countertops. I highly recommend LTI Granite for countertops. I will definately be using them again on my next project.
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Source:
FAQ About LTI Granite — Based on Independent Research
What materials can I order a countertop from LTI Granite?
During our independent research, we found that LTI Granite offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by LTI Granite’s clients in West Valley City, UT for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does LTI Granite fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, LTI Granite is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does LTI Granite fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by LTI Granite, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does LTI Granite most often implement in West Valley City, UT?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that LTI Granite successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of LTI Granite?
The company’s office is located at 2088 W 2300 S, West Valley City, UT 84119, but its work is not limited to just the city of West Valley City, UT. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does LTI Granite work with?
Like many participants in our rating, LTI Granite works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, LTI Granite often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does LTI Granite have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether LTI Granite has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does LTI Granite offer any discounts on countertop fabrication in West Valley City, UT?
According to our research, LTI Granite does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, LTI Granite may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of LTI Granite in West Valley City, UT?
According to the assessment of our independent rating, LTI Granite in West Valley City, UT falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $5420$ at a rate of $64.99$ per sq. ft., and the cost using Carrara Morro quartz was $5420$ at a rate of $64.99$ per sq. ft. These prices turned out to be among the lowest of all companies in West Valley City, UT, which allowed us to categorize LTI Granite as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from LTI Granite?
Yes, according to our research, LTI Granite offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at LTI Granite?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from LTI Granite in West Valley City, UT. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take LTI Granite to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from LTI Granite in West Valley City, UT. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does LTI Granite offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, LTI Granite performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does LTI Granite provide for its work?
According to our information and industry practice, LTI Granite, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact LTI Granite in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on LTI Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
LTI Granite is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let LTI Granite know that you found them through the National Ranking Countertops Contractors!