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About Level up StoneWorks inc — Ranked №7 Countertop Fabricator and Installer in Lowell, MA
42.91
total score
The main rating value calculated from more than 30 indicators.
Exact value: 42.907576 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Level up StoneWorks inc ranked number 7 in Lowell, MA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Level up StoneWorks inc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Level up StoneWorks inc: Total Score & Key Ratings
The Total Score of 42.91 out of 100 achieved by Level up StoneWorks inc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Level up StoneWorks inc has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.68 out of 5.
You can read detailed information and evaluations from our independent research of Level up StoneWorks inc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Level up StoneWorks inc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Level up StoneWorks inc
Level up StoneWorks inc is famous for its kitchen and bathroom countertops of high quality. You can choose materials from quartz and granite.
After your purchase you will be worried about nothing! The company has experienced managers, who know everything about the company’s goods. There are qualified designers, who make a project concerning your desires. Level up StoneWorks inc has also careful installers, who leave no scratches on your furniture.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 5
Google
5
reviews: 5
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
2.7
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.675926 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Level up StoneWorks inc as Very Good.
During our research, the staff at Level up StoneWorks inc demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Level up StoneWorks inc’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Level up StoneWorks inc directly to better understand their approach to customer service.
Staff Expertise
2
Fair
Staff Expertise
We rate the staff expertise of Level up StoneWorks inc as Fair.
The staff member from Level up StoneWorks inc who spoke with our professional mystery shopper was able to answer basic questions, but the responses did not fully demonstrate a high level of expertise. This evaluation places them in the Fair category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Level up StoneWorks inc may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
0
No Data
Company Age
We were unable to determine the age of Level up StoneWorks inc.
Unfortunately, as part of our mystery shopper research, we were unable to determine when Level up StoneWorks inc was established. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Level up StoneWorks inc remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Level up StoneWorks inc directly for more accurate information.
Own Office
5
Has Office
Own Office
We note that Level up StoneWorks inc has a dedicated office.
Our research revealed that Level up StoneWorks inc operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Level up StoneWorks inc directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Level up StoneWorks inc has its own production facility.
Our research revealed that Level up StoneWorks inc operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Level up StoneWorks inc directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Level up StoneWorks inc offers discounts for veterans.
Our research revealed that Level up StoneWorks inc provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Level up StoneWorks inc directly to confirm the accuracy of this data.
Production time
4.7
Very Fast
Production time
We rate the production time of Level up StoneWorks inc as Very Fast.
Our mystery shopper research revealed that Level up StoneWorks inc quoted a project completion time of 10 days. This is the fastest possible time, placing them in the Very Fast category. Level up StoneWorks inc is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by Level up StoneWorks inc during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Level up StoneWorks inc.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Level up StoneWorks inc as Standard.
Level up StoneWorks inc requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Level up StoneWorks inc may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Level up StoneWorks inc.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Level up StoneWorks inc.
Unfortunately, Level up StoneWorks inc did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Level up StoneWorks inc remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Level up StoneWorks inc directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Level up StoneWorks inc.
Unfortunately, Level up StoneWorks inc did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Level up StoneWorks inc, which is recognized in our rankings for other parameters. We recommend reaching out to Level up StoneWorks inc directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Level up StoneWorks inc
Countertop contractor
Cabinet store
Service establishment
Tile contractor
Reviews about Level up StoneWorks inc
All (5)
Google (5)
Source:Google
Brian Appelman
Date: 2022-02-28 17:49:55
If I could give 10 stars I would. Oscar and Jairo did a magnificent job installing cabinets, hardware, and countertops at my property. Oscar was punctual in initial correspondence and worked diligently to install the cabinets (base, wall, and island, including crown molding) and template the quartz countertops. Him and Jairo worked a couple long days (on weekends) to accommodate my tight schedule and I couldn’t be more pleased with the result of the work. Highly recommend for anyone looking to install new countertops and cabinets, especially those seeking quality work and seamless communication. I will be using Oscar/Jairo for all of my jobs in the future.
Read more
Source:Google
Rashawn Willlingham
Date: 2021-12-31 21:40:58
Great customer service, and the best value with high quality. Timelines were met, with realistic expectations established from the start. I would definitely work with Oscar and Level Up Stoneworks inc in the future.
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Source:Google
Claire McCarroll
Date: 2022-02-27 21:39:12
Totally agree with the other reviews. We found Oscar and Jairo on Thumbtack and were impressed from day one - incredibly responsive, always helpful, really thoughtful and attentive, and they clearly take a lot of pride in doing a good job. We are delighted with the results. It was great to work on such short timelines, too - the came out to provide a quote just days after my initial inquiry and we're ready to complete the job a couple of weeks later. So glad I found this company and would highly recommend.
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Source:Google
Delia Gott
Date: 2021-12-13 22:44:20
The team was amazing to work with. We had a slab on hold with a different vendor for months prior to our installation date, and when the delivery time arrived the slab was nowhere to be found! The guys at StoneWorks came to the rescue and were able to fabricate, deliver and install the counter in a very short time frame and with great precision! They really saved our schedule and did an amazing job ensuring all the appliances and fixtures fit properly. We had a complex design and they made great recommendations and were just a joy to work with!
Will recommend them to everyone in the future!
Read more
Source:Google
A & J
Date: 2021-12-11 22:58:21
All I can say is WOW! Jairo and Oscar are amazing. I found them on Thumbtack. They responded within minutes. They were very informative and professional. They helped me pick out my granite, gave me an amazing price and two weeks later my beautiful granite counter tops and gorgeous sink were installed. They sealed the granite and polished the stainless steel sink. They were courteous and very respectful. I will do business with them again. A++++++
Read more
Source:
FAQ About Level up StoneWorks inc — Based on Independent Research
What materials can I order a countertop from Level up StoneWorks inc?
During our independent research, we found that Level up StoneWorks inc offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Level up StoneWorks inc’s clients in Lowell, MA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Level up StoneWorks inc fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Level up StoneWorks inc is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Level up StoneWorks inc fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Level up StoneWorks inc, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Level up StoneWorks inc most often implement in Lowell, MA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Level up StoneWorks inc successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Level up StoneWorks inc?
The company’s office is located at , but its work is not limited to just the city of Lowell, MA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Level up StoneWorks inc work with?
Like many participants in our rating, Level up StoneWorks inc works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Level up StoneWorks inc often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Level up StoneWorks inc have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Level up StoneWorks inc has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Level up StoneWorks inc offer any discounts on countertop fabrication in Lowell, MA?
Yes, based on the results of our research, Level up StoneWorks inc offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Level up StoneWorks inc in Lowell, MA?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Level up StoneWorks inc. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Level up StoneWorks inc?
Yes, according to our research, Level up StoneWorks inc offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Level up StoneWorks inc?
According to our independent research, Level up StoneWorks inc in Lowell, MA offered one of the fastest fabrication and installation timelines for a stone countertop — just 10 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 10 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Level up StoneWorks inc to prepare a quote for countertop fabrication and installation?
According to our research, Level up StoneWorks inc in Lowell, MA prepared a project estimate within 10 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does Level up StoneWorks inc offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Level up StoneWorks inc performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Level up StoneWorks inc provide for its work?
According to our information and industry practice, Level up StoneWorks inc, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Level up StoneWorks inc in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Level up StoneWorks inc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Level up StoneWorks inc for a Free Estimate
Level up StoneWorks inc is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Level up StoneWorks inc know that you found them through the National Ranking Countertops Contractors!