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About Legacy Stone, Inc. — Ranked №4 Countertop Fabricator and Installer in Worcester, MA
73.37
total score
The main rating value calculated from more than 30 indicators.
Exact value: 73.369812 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Legacy Stone, Inc., founded in 2018, ranked number 4 in Worcester, MA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Legacy Stone, Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Legacy Stone, Inc.: Total Score & Key Ratings
The Total Score of 73.37 out of 100 achieved by Legacy Stone, Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Legacy Stone, Inc. has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.07 out of 5.
You can read detailed information and evaluations from our independent research of Legacy Stone, Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Legacy Stone, Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Legacy Stone, Inc.
Legacy Stone, Inc. fabricates countertops for kitchens and bathrooms from granite and quartz. If you need fireplaces or vanity tops, they are also available.
This business can provide you with an ideal countertop if you are a homeowner and need only one product. But it also cooperates with big companies which need a dozen countertops for its projects.Contact with company’s managers to learn details.
Company’s managers can replace your old countertop for affordable price. You can get a free consultation if you are going to become a client of this company. Contact the company’s managers to learn all the details and choose a countertop of your dream!
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 30
Google
5
reviews: 25
YELP
n/a
reviews: n/a
Facebook
4.7
reviews: 5
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.066729 out of 5.
criteria: 10
Staff friendliness
1
Poor
Staff friendliness
We rate the staff friendliness of Legacy Stone, Inc. as Poor.
Based on our mystery shopper research, the staff at Legacy Stone, Inc. showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category.
Important:
Our rating is based on the personal experience of our mystery shopper with Legacy Stone, Inc.’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Legacy Stone, Inc. directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of Legacy Stone, Inc. as Very Good.
The staff member from Legacy Stone, Inc. who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Legacy Stone, Inc. may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
1.9
Emerging
Company Age
Legacy Stone, Inc. is an emerging company, established in 2018.
Our research showed that Legacy Stone, Inc. began operating in 2018, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market.
Important:
This information was gathered by our mystery shopper. We recommend contacting Legacy Stone, Inc. directly to confirm the company’s age.
Own Office
5
Has Office
Own Office
We note that Legacy Stone, Inc. has a dedicated office.
Our research revealed that Legacy Stone, Inc. operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Legacy Stone, Inc. directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Legacy Stone, Inc. has its own production facility.
Our research revealed that Legacy Stone, Inc. operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Legacy Stone, Inc. directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Legacy Stone, Inc. does not offer discounts for veterans.
Based on our mystery shopper research, we found that Legacy Stone, Inc. does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Legacy Stone, Inc. directly for confirmation.
Production time
5
Very Fast
Production time
We rate the production time of Legacy Stone, Inc. as Very Fast.
Our mystery shopper research revealed that Legacy Stone, Inc. quoted a project completion time of 5 days. This is the fastest possible time, placing them in the Very Fast category. Legacy Stone, Inc. is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by Legacy Stone, Inc. during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Legacy Stone, Inc..
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Legacy Stone, Inc. as Standard.
Legacy Stone, Inc. requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Legacy Stone, Inc. may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Legacy Stone, Inc..
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Legacy Stone, Inc. as Very Fast.
Our mystery shopper research revealed that Legacy Stone, Inc. prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Legacy Stone, Inc. is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Legacy Stone, Inc..
Affordability
4.6
Low
Affordability
We rate the price level of Legacy Stone, Inc. as Low.
Our mystery shopper research revealed that Legacy Stone, Inc. offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $52.76 per square foot, while for Carrara Morro quartz, the price was $57.72. These prices fall into the Low category, making Legacy Stone, Inc. an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $4400 for Calacatta Idilio quartz and $4814 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Legacy Stone, Inc..
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Legacy Stone, Inc.
Countertop store
Service establishment
Granite supplier
Marble contractor
Marble supplier
Natural stone supplier
Repair service
Countertop contractor
Reviews about Legacy Stone, Inc.
All (14)
Google (9)
Facebook (5)
Source:Google
Nancy Mitchell
Date: 2023-05-12 03:50:11
Extremely happy with the service I received. Ricardo did a fantastic job! Prices are lower than other quotes that I had gotten. Once I chose my countertop, whole process was very quick. Jessica was great too, very patient and friendly. I would highly recommend this company.
Read more
Source:Google
Bill Peloquin
Date: 2024-02-17 16:17:11
We worked with Jessica and Ricardo to replace our existing kitchen countertops. They are fantastic to work with. If you are considering a remodel or new installation, I can recommend them without any hesitation. The communications, advice, timing, and installation was flawless.
Read more
Source:Google
Lauren Luke
Date: 2024-03-15 16:32:54
Legacy Stone did a fabulous job with our counters and island. The team was professional, fast and made sure our kitchen looked perfect before they left. We would highly recommend to everyone!
Read more
Source:Google
Maria C Pereira
Date: 2022-05-21 02:16:45
I had my Legacy Stone on my countertops it looks amazing,Ricardo is amazing ,
He help me which stone to choose,
I love it and I love it, Thank you Legacy Stone.
Read more
Source:Google
Angela Moore
Date: 2022-11-06 12:49:12
Every aspect of working with this company was not only seamless but truly a pleasure. They are knowledgeable in assisting with choosing the right product to suit your needs, they are helpful in making decisions about colors and they craftsmanship is second to none. I am truly so happy that I met Jessica and Ricardo and had the opportunity to work with them.
Read more
Source:Google
Luke Beaudreault
Date: 2023-09-07 10:32:38
Jessica and Ricardo did a wonderful job from start to finish with our countertops. From communication to install absolutely the best I’ve ever did business with. I wish more companies treated their clients like they do.
Read more
Source:Google
Gail Hamm
Date: 2024-07-07 18:54:52
Jessica and Ricardo provided us with outstanding customer service, quality material, and excellent craftsmanship. Jessica was always professional and speedy with her correspondences and she provided us with information and choices that matched our needs. Based on their recommendation and our preference, we chose the Azul Platino granite countertops for our kitchen, and are extremely happy with this choice.
Also, they worked us into their busy schedule to accommodate our short time frame before hosting out-of-state company; the whole process from the initial contact to installation was done in 15 days! Ricardo showed up as scheduled for the initial visit, template measuring, and installation. He worked quickly and is extremely knowledgeable and talented in what he does. Jessica kept us informed throughout the whole process with timely emails.
In addition, even though it was high end quality service, they did the job for what we believe to be a very fair price. We highly recommend Legacy Stone and our so thankful for the beautiful and functional countertops that we now have.
Gail & Arnie
Read more
Source:Google
Michelle Barthelmes
Date: 2024-06-09 15:41:59
I recently worked with Legacy Stone having them install my new countertops. It was such a pleasure working with Jessica as she met me to pick out my countertops, she walked me through the whole process providing me with different quotes for different Ideas. She was always available to answer any questions I had. Ricardo came to do my template and take measurements. The turnaround to install was about a week which I thought was amazing. Ricardo also gave me some different recommendations which I loved. The whole process from start to finish was just an amazing experience I would recommend them to everyone you will not be disappointed
Read more
Source:Google
Michelle Beauregard
Date: 2022-10-12 17:11:39
I am very pleased with the service and product I received from this company. They are very responsive, organized and efficient. When they say they are going to be there they are, period. My house is an older home and I'm sure issues arose during the installation but they took care of everything, and even disposed of the old countertop and sink which I wasn't even expecting. The sparkling white quartz countertop I chose is stunning and I also love the new sink. I am looking forward to hosting family and friends in my updated kitchen!
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Source:Facebook
Luke Beaudreault
recommends
Absolutely amazing experience working with Legacy. Jess and Ricardo were on top of every detail from first email to installation. Their prices are amazing and their quality surpasses companies I have worked with in the past. We love our new countertops! ⭐️⭐️⭐️⭐️⭐️
Read more
Source:Facebook
Donna Shaffer
recommends
Amazing!! I thought I couldn't afford beautiful stone countertops but Jessica who was so patient and understanding with all my crazy questions. They came out on time for everything it took 4 days!
Read more
Source:Facebook
Julia Jameson
recommends
Thank you so much for our beautiful new countertops, Ricardo! You and Jessica were a pleasure to work with. Very professional, responsive, and quick on the job!
Read more
Source:Facebook
Elyssa Pare
recommends
I love my countertops! They look beautiful! They were very flexible with my schedule also! Great job Ricardo!
Read more
Source:Facebook
Ashley Gillis
recommends
This review is long overdue, but Regal Stone did an AMAZING job on our kitchen countertops!! My fiancé and I were on a very strict budget to remodel our kitchen and really wanted granite to upgrade from our laminate countertops. We shopped around at some big box retailers and we thought granite was out of reach. Regal Stone helped us find the perfect granite countertops that would fit our budget. Not only were they extremely helpful when it came to picking out our countertop, they were easy to work with and worked fast! An initial visit for measurements and one visit to install and we had the kitchen of our dreams! I highly recommend Ricardo and everyone at Regal Stone. We couldn’t be happier with how our kitchen turned out!
Read more
Source:
FAQ About Legacy Stone, Inc. — Based on Independent Research
What materials can I order a countertop from Legacy Stone, Inc.?
During our independent research, we found that Legacy Stone, Inc. offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Legacy Stone, Inc.’s clients in Worcester, MA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Legacy Stone, Inc. fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Legacy Stone, Inc. is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Legacy Stone, Inc. fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Legacy Stone, Inc., which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Legacy Stone, Inc. most often implement in Worcester, MA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Legacy Stone, Inc. successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Legacy Stone, Inc.?
The company’s office is located at , but its work is not limited to just the city of Worcester, MA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Legacy Stone, Inc. work with?
Like many participants in our rating, Legacy Stone, Inc. works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Legacy Stone, Inc. often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Legacy Stone, Inc. have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Legacy Stone, Inc. has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Legacy Stone, Inc. offer any discounts on countertop fabrication in Worcester, MA?
According to our research, Legacy Stone, Inc. does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Legacy Stone, Inc. may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Legacy Stone, Inc. in Worcester, MA?
According to the assessment of our independent rating, Legacy Stone, Inc. in Worcester, MA falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $4400$ at a rate of $52.76$ per sq. ft., and the cost using Carrara Morro quartz was $4814$ at a rate of $57.72$ per sq. ft. These prices turned out to be among the lowest of all companies in Worcester, MA, which allowed us to categorize Legacy Stone, Inc. as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Legacy Stone, Inc.?
Yes, according to our research, Legacy Stone, Inc. offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Legacy Stone, Inc.?
According to our independent research, Legacy Stone, Inc. in Worcester, MA offered one of the fastest fabrication and installation timelines for a stone countertop — just 5 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 5 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Legacy Stone, Inc. to prepare a quote for countertop fabrication and installation?
According to our research, Legacy Stone, Inc. in Worcester, MA prepared a project estimate within 5 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does Legacy Stone, Inc. offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Legacy Stone, Inc. performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Legacy Stone, Inc. provide for its work?
According to our information and industry practice, Legacy Stone, Inc., like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Legacy Stone, Inc. in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Legacy Stone, Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Legacy Stone, Inc. is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Legacy Stone, Inc. know that you found them through the National Ranking Countertops Contractors!