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About Kitchens And Bath — Ranked №7 Countertop Fabricator and Installer in New Bedford, MA
48.57
total score
The main rating value calculated from more than 30 indicators.
Exact value: 48.574444 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Kitchens And Bath, founded in 2002, ranked number 7 in New Bedford, MA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Kitchens And Bath among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Kitchens And Bath: Total Score & Key Ratings
The Total Score of 48.57 out of 100 achieved by Kitchens And Bath in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Kitchens And Bath has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.34 out of 5.
You can read detailed information and evaluations from our independent research of Kitchens And Bath’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Kitchens And Bath directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Kitchens And Bath
A family owned Kitchens And Bath installs countertops, which have no analogues in the region. Kitchens And Bath provides every client with ideal countertops, no matter if you are a homeowner or a huge shop with furniture.
Contact company’s managers to learn details.
Low price and high quality are the main differences from other countertops companies in Mattapoisett, New Bedford and Nantucket, Massachusetts. You can trust clients’ feedback on Google, they are satisfied. The main aim of the company is providing clients with the best countertops.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.7
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 11
Google
4.7
reviews: 11
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
2.3
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.335185 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Kitchens And Bath as Very Good.
During our research, the staff at Kitchens And Bath demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Kitchens And Bath’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Kitchens And Bath directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of Kitchens And Bath as Very Good.
The staff member from Kitchens And Bath who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Kitchens And Bath may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
4.1
Experienced
Company Age
Kitchens And Bath is an experienced company, operating since 2002.
Our research revealed that Kitchens And Bath began operating in 2002, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Kitchens And Bath directly.
Own Office
5
Has Office
Own Office
We note that Kitchens And Bath has a dedicated office.
Our research revealed that Kitchens And Bath operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Kitchens And Bath directly to confirm the latest details.
Own Production
0
No Data
Own Production
We were unable to confirm whether Kitchens And Bath has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Kitchens And Bath operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Kitchens And Bath remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Kitchens And Bath directly for more information.
Veterans Discount
5
Yes
Veterans Discount
Kitchens And Bath offers discounts for veterans.
Our research revealed that Kitchens And Bath provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Kitchens And Bath directly to confirm the accuracy of this data.
Production time
4
Fast
Production time
We rate the production time of Kitchens And Bath as Fast.
According to our research, Kitchens And Bath quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Kitchens And Bath during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Kitchens And Bath.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Kitchens And Bath as Standard.
Kitchens And Bath requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Kitchens And Bath may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Kitchens And Bath.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Kitchens And Bath.
Unfortunately, Kitchens And Bath did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Kitchens And Bath remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Kitchens And Bath directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Kitchens And Bath.
Unfortunately, Kitchens And Bath did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Kitchens And Bath, which is recognized in our rankings for other parameters. We recommend reaching out to Kitchens And Bath directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Kitchens And Bath
Wheelchair accessible entrance
Wheelchair accessible parking lot
Contractor
Bathroom remodeler
Cabinet maker
Countertop store
Kitchen remodeler
Reviews about Kitchens And Bath
All (8)
Google (8)
Source:Google
Olga Lassalle
Date: 2017-09-23 17:18:19
We just did a total renovation of our kitchen using cabinets from Kitchens and Baths and we couldn't be happier. The kitchen looks amazing and Brett Gonsalves was so easy to work with. He came up with a great design, was very accommodating about tweaking it to meet our needs, and he thought of every little detail. Brett knows his products thoroughly so his advice was invaluable. The installer did a great job as well so the whole process from design, to ordering, to installation went smoothly, on time, and without a hitch. Brett was always available to answer questions and solve problems ( which there were very few of) and the other people involved in the job said that he was super to work with also. We have gotten many compliments on the new kitchen and we love it as well. The cabinets are absolutely beautiful. We would highly recommend Brett and Kitchens and Baths and we are looking forward to giving them a call when it is time for a bathroom remodel.
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Source:Google
Rachel S
Date: 2020-05-08 14:29:59
Working with Brett to design my kitchen was a pleasure! I found him very accommodating, helpful with suggestions, always available to answer my questions, kind and patient. His guidance and experience enabled us to work together and create a kitchen I love. Thanks to Brett, my kitchen looks amazing!
Read more
Source:Google
Daniel Clark
Date: 2017-08-28 13:48:09
Have worked with several kitchen and bath designers and Brett Gonsalves with Kitchens and Baths in Mattapoisett is by far the best. Flexible, creative and intuitive, Brett added value at all stages of our project. He managed to make our Brookhaven cabinets and counters have a custom look at a good value. He addressed every minor glitch that occurs with a project of this scale quickly and effectively. We would recommend him highly.
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Source:Google
Matthew Rider
Date: 2018-01-16 20:54:05
We are a local architectural firm who works frequently with Brett at Kitchens and Baths. He continues to impress us with his ability to work with us and our clients to help develop well-designed and budget conscious kitchen / bath solutions. We really appreciate his abilities to listen to our client’s design goals, develop a kitchen package, and accurately develop a beautiful 3D rendering for the team to review. He is a valuable member of our team, and would highly recommend him to anyone looking to renovate or construct a new kitchen or bath design.
Read more
Source:Google
Fred Miller
Date: 2021-06-27 17:32:59
Our Nantucket (Sconset) home required a major renovation during COVID, including kitchen, 2 baths and addition of a 1/2 bath. Our contractor, Todd Burns, recommended Brett Gonsalves at Nantucket Kitchens and Bath. It was a great decision. Brett is easy to work with and he uses a computer design program to show how the kitchen will look before the final order is placed and installed. Brett identified some quirks due to our timber peg post house and he worked through them with Todd and us. The project was done primarily by Zoom and FaceTime, with 2 on-site visits during construction. The cabinet and countertop options were varied and Brett has good style in helping us with selections. Brett also fabricated 2 vanity cabinets and quartz tops for 2 bathrooms. We could not be more pleased. Most of all Brett was ON TIME AND WITHIN BUDGET. HIGHLY RECOMMENDED!
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Source:Google
Debra Vanhall
Date: 2023-09-08 15:53:53
I had a wonderful experience working with Brett from the moment I walked into his showroom. He took the time to explain details of the cabinets they offered. Gave good recommendations. And he is very responsive. That’s very important to me.
Expect a considerable turn around time for delivery and installation. But no holes barred- my kitchen install went off without a hitch. Project started on date provided and install went smoothly.
I highly recommend Kitchens & Baths in Mattapoisett!
Deb
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Source:Google
Mark Lawton
Date: 2020-05-20 16:19:00
As an architect, most of my clients expect top quality designs and products. I have worked with Brett for over 10 years and he has always been an integral part of the team. He is easy to work with, extremely knowledgeable, and talented at distilling the best solution for the project. I highly recommend him for any project.
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Source:Google
Erica Murray
Date: 2018-09-20 15:45:15
We had an excellent experience with Kitchens and Baths and would work with them again in a heartbeat. Brett is incredibly knowledgable and has a terrific eye (and he is patient, which is very important when making big renovation decisions). We are thrilled with how our kitchen/mudroom/laundry room came out and strongly recommend Kitchens and Baths to anyone who is looking for a professional, high quality outcome with excellent service and communication throughout the process.
Read more
Source:
FAQ About Kitchens And Bath — Based on Independent Research
What materials can I order a countertop from Kitchens And Bath?
During our independent research, we found that Kitchens And Bath offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Kitchens And Bath’s clients in New Bedford, MA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Kitchens And Bath fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Kitchens And Bath is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Kitchens And Bath fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Kitchens And Bath, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Kitchens And Bath most often implement in New Bedford, MA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Kitchens And Bath successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Kitchens And Bath?
The company’s office is located at 33 County Rd, Mattapoisett, MA 02739, but its work is not limited to just the city of New Bedford, MA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Kitchens And Bath work with?
Like many participants in our rating, Kitchens And Bath works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Kitchens And Bath often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Kitchens And Bath have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Kitchens And Bath has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Kitchens And Bath offer any discounts on countertop fabrication in New Bedford, MA?
Yes, based on the results of our research, Kitchens And Bath offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Kitchens And Bath in New Bedford, MA?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Kitchens And Bath. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Kitchens And Bath?
Yes, according to our research, Kitchens And Bath offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Kitchens And Bath?
According to the results of our independent research, Kitchens And Bath in New Bedford, MA offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Kitchens And Bath to prepare a quote for countertop fabrication and installation?
According to our research, Kitchens And Bath in New Bedford, MA prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Kitchens And Bath offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Kitchens And Bath performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Kitchens And Bath provide for its work?
According to our information and industry practice, Kitchens And Bath, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Kitchens And Bath in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Kitchens And Bath. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Kitchens And Bath is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Kitchens And Bath know that you found them through the National Ranking Countertops Contractors!