About Kitchen Express, Inc. — Ranked №7 Countertop Fabricator and Installer in Syracuse, NY
55.59
total score
The main rating value calculated from more than 30 indicators.
Exact value: 55.594284 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Kitchen Express, Inc., founded in 1995, ranked number 7 in Syracuse, NY in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Kitchen Express, Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Kitchen Express, Inc.: Total Score & Key Ratings
The Total Score of 55.59 out of 100 achieved by Kitchen Express, Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Kitchen Express, Inc. has a rating of 4.4 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.86 out of 5.
You can read detailed information and evaluations from our independent research of Kitchen Express, Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Kitchen Express, Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Kitchen Express, Inc.
The company cooperates with private homeowners, contractors, builders and interior designers. Experts are ready to assist in choosing kitchen or bathroom countertops made of natural stone. Own production makes it possible to offer customers affordable prices for marble, quartz and granite countertops. The company offers optimal conditions of cooperation for customers. The services may include delivery, which helps to keep the product in its original form. Professional craftsmen perform the installation quickly, reliably and firmly. Delivery and installation are possible at a convenient time.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.4
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 26
Google
4.6
reviews: 20
YELP
n/a
reviews: n/a
Facebook
3.9
reviews: 6
CoCo
n/a
reviews: n/a
Mystery Shopper Report
2.9
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.859905 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Kitchen Express, Inc. as Very Good.
During our research, the staff at Kitchen Express, Inc. demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Kitchen Express, Inc.’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Kitchen Express, Inc. directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of Kitchen Express, Inc. as Very Good.
The staff member from Kitchen Express, Inc. who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Kitchen Express, Inc. may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
Kitchen Express, Inc. is a legacy company, established in 1995.
According to our research, Kitchen Express, Inc. has been in business since 1995, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Kitchen Express, Inc. directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that Kitchen Express, Inc. has a dedicated office.
Our research revealed that Kitchen Express, Inc. operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Kitchen Express, Inc. directly to confirm the latest details.
Own Production
0
No Data
Own Production
We were unable to confirm whether Kitchen Express, Inc. has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Kitchen Express, Inc. operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Kitchen Express, Inc. remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Kitchen Express, Inc. directly for more information.
Veterans Discount
1
None
Veterans Discount
Kitchen Express, Inc. does not offer discounts for veterans.
Based on our mystery shopper research, we found that Kitchen Express, Inc. does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Kitchen Express, Inc. directly for confirmation.
Production time
1.4
Very Slow
Production time
We rate the production time of Kitchen Express, Inc. as Very Slow.
Our research revealed that Kitchen Express, Inc. quoted a project completion time of 28 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Kitchen Express, Inc. before starting a project.
Important:
Our evaluation is based on information provided by Kitchen Express, Inc. during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Kitchen Express, Inc..
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Kitchen Express, Inc. as Standard.
Kitchen Express, Inc. requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Kitchen Express, Inc. may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Kitchen Express, Inc..
Quote Time
2.5
Average
Quote Time
We rate the quote preparation speed of Kitchen Express, Inc. as Average.
According to our mystery shopper evaluation, Kitchen Express, Inc. provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Kitchen Express, Inc..
Affordability
4.1
Below Average
Affordability
We rate the price level of Kitchen Express, Inc. as Below Average.
Based on our mystery shopper research, Kitchen Express, Inc. provided a quote of $113.42 per square foot for Calacatta Idilio quartz and $97.72 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality.
The total price for the finished and installed product measuring 83.4 square feet was $9459 for Calacatta Idilio quartz and $8150 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Kitchen Express, Inc..
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Kitchen Express, Inc.
Delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Checks
Debit cards
Credit cards
In store shopping
Cabinet store
Reviews about Kitchen Express, Inc.
All (9)
Google (7)
Facebook (2)
Source:Google
Archie McEvers
Date: 2024-03-10 21:15:22
Great experience with tons of choices and good guidance.
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Source:Google
Ann Marie Sensenich
Date: 2017-08-25 18:48:11
Great place and excellent customer service!
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Source:Google
Paul Cox
Date: 2018-06-14 18:29:24
Greg and his staff are always great
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Source:Google
Mohamed Alli
Date: 2023-07-08 18:29:09
Great place and people. The treat the delivery guys with respect 🙏
Thank you.
Read more
Source:Google
Ronald M Milback
Date: 2023-12-21 11:20:27
Scott is great to work with; extremely knowledgeable and talented. Have worked with Scott on over 50 kitchens/bath plans within the last year and everything is done correctly and consistently with my clients wants and needs! Keep up the great work!
Read more
Source:Google
Linda Kazel
Date: 2016-03-15 01:57:48
My experience with Greg at Kitchen Express has been very positive. For every question I had about a design I created to squeeze every square inch of storage out of a small space, he had the answer and, in many cases, offered feedback and suggestions to improve the design, efficiency and flow. He explained the features and benefits of available upgrades so that I could choose the ones I wanted and still not exceed my budget. Compared to other prices on comparable cabinets, Kitchen Express saved me nearly $2,000. Cabinets are on order and will be delivered mid-April. Many thanks to Greg and Kitchen Express for truly excellent service.
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Source:Google
Scott Keane
Date: 2021-02-18 17:18:46
Really knowledgeable, very good service and lots of ideas. Recommend coming here to anyone.
Read more
Source:Facebook
Raj Marble
recommends
Amazing collection and customer service
and amazing professional staff
Read more
Source:Facebook
Michelle Smith Quintana
recommends
Super professional and amazingly helpful. Had my kitchen redone in 2007. They helped with EVERYTHING! From designs to appliances, countertops and cabinets. They took care of everything!! And they were there to answer all of my million questions with a smile and a good sense of humor.... . Mostly because I couldn't make up my mind about anything. They helped make all the decisions and I recieved a beautiful kitchen with more bells and whistles for a better price than the local home improvement stores had offered. In a new house now and can't wait to call and have them help me design another kitchen!!!
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Source:
FAQ About Kitchen Express, Inc. — Based on Independent Research
What materials can I order a countertop from Kitchen Express, Inc.?
During our independent research, we found that Kitchen Express, Inc. offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Kitchen Express, Inc.’s clients in Syracuse, NY for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Kitchen Express, Inc. fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Kitchen Express, Inc. is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Kitchen Express, Inc. fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Kitchen Express, Inc., which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Kitchen Express, Inc. most often implement in Syracuse, NY?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Kitchen Express, Inc. successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Kitchen Express, Inc.?
The company’s office is located at 429 Hiawatha Blvd, Syracuse, NY 13208, but its work is not limited to just the city of Syracuse, NY. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Kitchen Express, Inc. work with?
Like many participants in our rating, Kitchen Express, Inc. works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Kitchen Express, Inc. often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Kitchen Express, Inc. have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Kitchen Express, Inc. has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Kitchen Express, Inc. offer any discounts on countertop fabrication in Syracuse, NY?
According to our research, Kitchen Express, Inc. does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Kitchen Express, Inc. may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Kitchen Express, Inc. in Syracuse, NY?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Kitchen Express, Inc.. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Kitchen Express, Inc.?
Yes, according to our research, Kitchen Express, Inc. offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Kitchen Express, Inc.?
According to the results of our independent research, Kitchen Express, Inc. from Syracuse, NY quoted a turnaround time of 28 business days for the fabrication and installation of a stone countertop. Acting as a mystery shopper, our analyst contacted the company with a request to produce and install a 83.4 sq. ft. stone countertop. A company representative stated that the project could be fully completed in 28 business days, which allowed us to classify the company as one with a long turnaround time.
It’s important to note that the timeframe provided to our mystery shopper may differ from what you’ll be quoted, as turnaround time depends on many factors — including the complexity of the project, the material selected, and the company’s current workload. We recommend confirming the actual timeframe directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Kitchen Express, Inc. to prepare a quote for countertop fabrication and installation?
According to our research, Kitchen Express, Inc. in Syracuse, NY prepared the project estimate within 28 days. After a phone conversation, our mystery shopper sent a quote request to the company representative, based on a completed 83.4-square-foot countertop project, and received a detailed estimate for the fabrication and installation. This turnaround time allowed us to classify the company in the category with a very slow quote preparation speed.
Please note that estimate preparation times may vary depending on the company’s current workload, the complexity of your project, and the selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and clarify the current turnaround time.
Does Kitchen Express, Inc. offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Kitchen Express, Inc. performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Kitchen Express, Inc. provide for its work?
According to our information and industry practice, Kitchen Express, Inc., like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Kitchen Express, Inc. in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Kitchen Express, Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Kitchen Express, Inc. is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Kitchen Express, Inc. know that you found them through the National Ranking Countertops Contractors!