Kitchen & Countertop Center of New England and Countertops Direct

Q: What materials can I order a countertop from Kitchen & Countertop Center of New England and Countertops Direct?

During our independent research, we found that Kitchen & Countertop Center of New England and Countertops Direct offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Kitchen & Countertop Center of New England and Countertops Direct’s clients in Providence, RI for kitchens, bathrooms, outdoor areas, and commercial spaces. If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.

Q: What types of spaces does Kitchen & Countertop Center of New England and Countertops Direct fabricate countertops for?

According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities. Thanks to its experience, Kitchen & Countertop Center of New England and Countertops Direct is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.

Q: What shapes of kitchen countertops does Kitchen & Countertop Center of New England and Countertops Direct fabricate?

Our rating analysts thoroughly reviewed the portfolio of completed projects by Kitchen & Countertop Center of New England and Countertops Direct, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar. The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.

Q: What countertop design styles does Kitchen & Countertop Center of New England and Countertops Direct most often implement in Providence, RI?

Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country. Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Kitchen & Countertop Center of New England and Countertops Direct successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.

Q: What is the service area of Kitchen & Countertop Center of New England and Countertops Direct?

The company’s office is located at 125 Esten Ave, Pawtucket, RI 02860, but its work is not limited to just the city of Providence, RI. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities. If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.

Q: What types of clients does Kitchen & Countertop Center of New England and Countertops Direct work with?

Like many participants in our rating, Kitchen & Countertop Center of New England and Countertops Direct works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed. For interior designers and contractors, Kitchen & Countertop Center of New England and Countertops Direct often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.

Q: Does Kitchen & Countertop Center of New England and Countertops Direct have its own countertop fabrication facility?

According to our independent research, Kitchen & Countertop Center of New England and Countertops Direct does indeed operate its own countertop fabrication facility. As part of our mystery shopper verification process, our analysts contacted company representatives, asked detailed questions, and inquired whether a visit to the facility was possible. A company employee confirmed that the production site exists and that clients are welcome to visit to see the materials and fabrication process firsthand. In our team’s view, having an in-house fabrication facility is a strong indicator of a company’s professional level. It means the company controls key stages of the process, can efficiently produce custom pieces, and ensures consistent quality at every step.

Q: Does Kitchen & Countertop Center of New England and Countertops Direct offer any discounts on countertop fabrication in Providence, RI?

Yes, based on the results of our research, Kitchen & Countertop Center of New England and Countertops Direct offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects. We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.

Q: What is the price category of Kitchen & Countertop Center of New England and Countertops Direct in Providence, RI?

Unfortunately, as part of our independent research, we were unable to obtain pricing information from Kitchen & Countertop Center of New England and Countertops Direct. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation. We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.

Q: Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Kitchen & Countertop Center of New England and Countertops Direct?

Yes, according to our research, Kitchen & Countertop Center of New England and Countertops Direct offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop. To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.

since 2008

(401) 736-...

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Examples of works performed by Kitchen & Countertop Center of New England and Countertops Direct

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About Kitchen & Countertop Center of New England and Countertops Direct - Ranked No. 2 Countertop Fabricator and Installer in Providence, RI (2026)

74.82

total score

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Kitchen & Countertop Center of New England and Countertops Direct, founded in 2008, ranked number 2 in the 2026 Countertops Contractors ranking for Providence, RI.

We included Kitchen & Countertop Center of New England and Countertops Direct among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Kitchen & Countertop Center of New England and Countertops Direct: Total Score & Key Ratings

The Total Score of 74.82 out of 100 achieved by Kitchen & Countertop Center of New England and Countertops Direct in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Kitchen & Countertop Center of New England and Countertops Direct has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.62 out of 5.

You can read detailed information and evaluations from our independent research of Kitchen & Countertop Center of New England and Countertops Direct’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Kitchen & Countertop Center of New England and Countertops Direct directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

For the November 2026 ranking update, we refreshed public review data and recalculated the scores. We retained the earlier Mystery Shopper findings; those checks were not repeated for this update. The ranking year is not the date of every observation on this page.

General information about Kitchen & Countertop Center of New England and Countertops Direct

KCCNE is a highly serviced company with vast experience. She provides free consultations at home and will help you with the selection of suitable materials. They are engaged in the manufacture of kitchen marble and quartz countertops. On the official website, you can deliver more than 100 countertop samples to the customer's home. You can also take advantage of 18-month interest-free financing at 0%. The company gives you the opportunity to replace your countertop with a new one, for which KCCNE opened a showroom at Countertops Direct, a division of KCCNE.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Customer Feedback Score

4.7

reviews: 921

Google

4.8

reviews: 665

YELP

3.3

reviews: 29

Facebook

4.6

reviews: 227

CoCo

n/a

reviews: n/a

Awards 2026

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Mystery Shopper Report

3.6

criteria: 10

Staff friendliness

Excellent

Staff Expertise

Excellent

Company Age

1.5

Emerging

Own Office

Has Office

Own Production

Has Prod

Veterans Discount

Yes

Production time

Very Slow

Deposit Level

Standard

Quote Time

1.7

Slow

Affordability

3.8

Below Average

Company services

Kitchen

To order

Bathroom

To order

Outdoors

To order

Commercial

To order

Fireplaces

To order

Sill rail

To order

Additional benefits of Kitchen & Countertop Center of New England and Countertops Direct

Delivery

In-store shopping

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Credit cards

Debit cards

Wheelchair accessible

Credit card minimum

Accepts Credit Cards

Bike Parking

In store shopping

Kitchen remodeler

Cabinet store

Countertop contractor

Countertop store

General Contractors

Kitchen & Bath

Countertop Installation

Reviews about Kitchen & Countertop Center of New England and Countertops Direct

All (29)

Google (10)

Facebook (9)

Date: 2024-02-28 20:00:43

recommends

They were extremely professional and did a fantastic job! I would highly recommend them to anyone looking for countertop installation. Ed is the best!!!

Source:

Facebook

Sheila Dugan Enos

recommends

I recently used KCCNE to purchase granite countertops and I couldn't be more happy. From dealing with the in-store staff, Bernie, Steve and Rod, to the install carpenter and granite install team, the experience was great. I thoroughly enjoyed seeing the technology implemented in the process before actual installstallation and the install itself. Everyone was professional and friendly and took the time to explain the product as well as how to care for it going forward. And it looks beautiful !! Thank you

Source:

Yelp

C H.

Date: 2025-10-28 20:59:32

Quote was way higher than most other similarly qualified vendors. Pushy salesperson, "take it or leave it" attitude.

Source:

Yelp

Steve P.

Date: 2025-09-11 18:29:47

Had our large kitchen done by KCCNE 3 years ago now. Should have wrote a review back then, but didn't think of it at the time. A friend was looking for someone to upgrade his counters and I immediately said KCCNE, which prompted me to write this review, so many years later. I HIGHLY recommend them and Bernie, our sales rep. Bernie knows EVERYTHING about stone, and spends the time to go over the pros and cons of each and every type. We went with Granite due to the lower maintenance needs, and hardness factor. Pricing was excellent, much lower than I expected when my wife first suggested redoing our countertops. Our kitchen is quite large and we have very long counters with a large island in the middle. Their selection of stone in the yard was excellent, and if they don't have something that you like at that time, they get new inventory all the time and communicate often. We came back a few times until my wife found the perfect stone . Everything about the process was smooth. Please do expect the process to take a while, because it takes quite a while to due to custom cutting granite, polishing, beveling, etc. Simply put, if you want it perfect, it is going to take a few weeks from start to finish. We really and truly couldn't be happier with the result. The counters look fantastic, and here it is three years later and they still look like they were just installed yesterday. I honestly can't say enough good things about Bernie and KCCNE, they really know how to provide high quality at an extremely reasonable price.

Source:

Yelp

Mike P.

Date: 2025-05-10 11:49:15

We are currently in the middle of our kitchen/bathroom renovation. Throughout the process so far, from the initial sales/estimate through cabinet installation, my wife and I have been very impressed and happy with KCCNE and their partners. All of the people doing the work have been great and put a lot of effort and attention into their craft. We have also found our project manager, Cody, and the rest of the KCCNE staff to be very responsive to any questions/issues. And finally, when issues arise, as they inevitably do in projects of this size, KCCNE has been very easy to work with to get the issue resolved. No fuss or any problems. I definitely recommend KCCNE.

Source:

Yelp

MarkBeth P.

Date: 2023-09-24 23:04:39

We were impressed by the beautiful KCCNE showroom. The salesperson, Susan, was very helpful answering our questions and working through the pricing for our selected countertops. She explained that KCCNE will hold material if need be because we were still having the kitchen cabinets install. She explained they hold material all the time because people are building houses and scheduling different contractors. The man that laser measured the space was efficient and professional, as were the installers. That's where it ends.....NO ONE in the company will return a phone call regarding our questions about delivery, fabrication or installation dates. And they require full payment 5 weeks prior to installation. Two scheduled installation times were missed and no follow up from the company. When the counter top was finally installed, there was no follow up from the company to see if we were satisfied. Two stars for lack of communication and customer support.

Source:

Yelp

Katarina W.

Date: 2023-09-14 12:37:48

We contacted KCCNE for countertops for our kitchen but their prices were extremely high so we used another fabricator and were very pleased. When it came time to do bathroom and laundry room countertops they were having a 40% off sale so we decided to give them a try and pick out remnants. Even at 40% off they were only slightly cheaper than our original fabricator but since we needed a bunch of small counters in different colors we thought we'd give them a try. They wouldn't let us come by for the templating even though I said I can be there within an hour if they called me. One of the countertops has a chip and fissures and I have tried numerous time to call and email and no one returns my calls. Also, the there are gaps all around the edges of the countertops and walls so now I have to bring in a tile installer to put up a backsplash. I am very disappointed in my whole experience.

Source:

Yelp

Daryl C.

Date: 2023-05-03 20:39:41

We spent over $50K on Kitchen and wet bar and there are scratches on wood cap when they removed old counter top not repaired. Spaces on counter top with no caulking. They did not measure the cabinets correctly so we have a 4 inch filler on one side when the next larger size cabinet would have filled that space perfectly. They left window frame unfinished and unpainted and it took over 4 months to complete the job which is not actually complete in our eyes. Very disappointed with the completed job and would not recommend them for a high end home.

Source:

Yelp

Victoria K.

Date: 2021-12-28 12:57:56

We had a very good experience shopping here for our kitchen countertop. The staff was friendly and very helpful. They did a great job answering questions. We purchased our granite at a very reasonable price (they are currently running a sale) and it was much cheaper than the prices we had compared at Lowe's. We are still months away from installation so I can't comment on the later steps in the process yet (I can update my review if anything changes) but so far we are very happy with our experience here, and I would recommend it.

Source:

Yelp

K H.

Date: 2021-06-09 11:13:47

Do not use this company. We had cabinets installed that do not fit the appliances -even after all the laser measuring. I have a stove that is not level which creates cooking problems. To fix it -they want to charge a fortune. Now they have my money for the counters, they seem totally uninterested in making sure the appliances go back the way they fit! I don't normally do reviews -but feel compelled to warn others!!!

Source:

Yelp

Maria A.

Date: 2021-05-25 12:50:37

We love how the counters came out and our kitchen looks beautiful. We did our research and this was the third place we went to look for counters. The prices were the best, and they had a huge inventory too. Everywhere else made you go to huge warehouses and offered no help when you got there. We were super impressed with everything. All the workers were super friendly, on-time, and certainly experts in what they do. We appreciated how if we had a question Steve always responded right away and was great about returning calls. The counters themselves are gorgeous - we highly recommend the blanca statuarietto quartz.

Source:

Yelp

Kathy P.

Date: 2021-05-18 22:56:08

FYI...this place no longer does bathrooms unless you are having a kitchen done too, so we were told when we visited today. Did provide a list of referral contractors though, so our trip wasn't a total loss.

What materials can I order a countertop from Kitchen & Countertop Center of New England and Countertops Direct?

What types of spaces does Kitchen & Countertop Center of New England and Countertops Direct fabricate countertops for?

What shapes of kitchen countertops does Kitchen & Countertop Center of New England and Countertops Direct fabricate?

What countertop design styles does Kitchen & Countertop Center of New England and Countertops Direct most often implement in Providence, RI?

What is the service area of Kitchen & Countertop Center of New England and Countertops Direct?

What types of clients does Kitchen & Countertop Center of New England and Countertops Direct work with?

Does Kitchen & Countertop Center of New England and Countertops Direct have its own countertop fabrication facility?

Does Kitchen & Countertop Center of New England and Countertops Direct offer any discounts on countertop fabrication in Providence, RI?

What is the price category of Kitchen & Countertop Center of New England and Countertops Direct in Providence, RI?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Kitchen & Countertop Center of New England and Countertops Direct?

What is the fabrication and installation timeline for a countertop at Kitchen & Countertop Center of New England and Countertops Direct?

How long does it take Kitchen & Countertop Center of New England and Countertops Direct to prepare a quote for countertop fabrication and installation?

Does Kitchen & Countertop Center of New England and Countertops Direct offer cutouts for sinks, cooktops, or other elements?

What guarantees does Kitchen & Countertop Center of New England and Countertops Direct provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Kitchen & Countertop Center of New England and Countertops Direct. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

Contact Kitchen & Countertop Center of New England and Countertops Direct for a Free Estimate

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125 Esten Ave, Pawtucket, RI 02860

Kitchen & Countertop Center of New England and Countertops Direct

Examples of works performed by Kitchen & Countertop Center of New England and Countertops Direct

About Kitchen & Countertop Center of New England and Countertops Direct - Ranked No. 2 Countertop Fabricator and Installer in Providence, RI (2026)

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Kitchen & Countertop Center of New England and Countertops Direct: Total Score & Key Ratings

General information about Kitchen & Countertop Center of New England and Countertops Direct

Disclaimer:

Customer Feedback Score

Awards 2026