About Kelca Counters Inc — Ranked №4 Countertop Fabricator and Installer in Bluffton, SC
63.17
total score
The main rating value calculated from more than 30 indicators.
Exact value: 63.165848 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Kelca Counters Inc, founded in 2001, ranked number 4 in Bluffton, SC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Kelca Counters Inc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Kelca Counters Inc: Total Score & Key Ratings
The Total Score of 63.17 out of 100 achieved by Kelca Counters Inc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Kelca Counters Inc has a rating of 4 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.59 out of 5.
You can read detailed information and evaluations from our independent research of Kelca Counters Inc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Kelca Counters Inc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Kelca Counters Inc
Kelca Counters, Inc. is locally owned and operated by Michael & Sheila Kelca. The company has been serving the LowCountry since 2000. Kelca Counters offers a wide variety of products to help you find the perfect material and perfect Color. Kelca Counters Inc has experience in delivering a huge selection of exceptional quality products and offers competitive prices.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 25
Google
4.2
reviews: 22
YELP
2.3
reviews: 3
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.6
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.588128 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Kelca Counters Inc as Very Good.
During our research, the staff at Kelca Counters Inc demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Kelca Counters Inc’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Kelca Counters Inc directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of Kelca Counters Inc as Very Good.
The staff member from Kelca Counters Inc who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Kelca Counters Inc may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
4.2
Experienced
Company Age
Kelca Counters Inc is an experienced company, operating since 2001.
Our research revealed that Kelca Counters Inc began operating in 2001, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Kelca Counters Inc directly.
Own Office
5
Has Office
Own Office
We note that Kelca Counters Inc has a dedicated office.
Our research revealed that Kelca Counters Inc operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Kelca Counters Inc directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Kelca Counters Inc has its own production facility.
Our research revealed that Kelca Counters Inc operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Kelca Counters Inc directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Kelca Counters Inc offers discounts for veterans.
Our research revealed that Kelca Counters Inc provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Kelca Counters Inc directly to confirm the accuracy of this data.
Production time
3
Standard
Production time
We rate the production time of Kelca Counters Inc as Standard.
During our research, Kelca Counters Inc quoted a standard project completion time of 21 days. This typical timeframe places them in the Standard category, reflecting a stable and reliable approach to completing projects.
Important:
Our evaluation is based on information provided by Kelca Counters Inc during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Kelca Counters Inc.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Kelca Counters Inc as Standard.
Kelca Counters Inc requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Kelca Counters Inc may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Kelca Counters Inc.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Kelca Counters Inc.
Unfortunately, Kelca Counters Inc did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Kelca Counters Inc remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Kelca Counters Inc directly to clarify timelines and conditions.
Affordability
4.2
Below Average
Affordability
We rate the price level of Kelca Counters Inc as Below Average.
Based on our mystery shopper research, Kelca Counters Inc provided a quote of $106.37 per square foot for Calacatta Idilio quartz and $93.18 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality.
The total price for the finished and installed product measuring 83.4 square feet was $8871 for Calacatta Idilio quartz and $7771 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Kelca Counters Inc.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Kelca Counters Inc
Small business
Delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Wi-Fi
Free Wi-Fi
Credit cards
Debit cards
NFC mobile payments
Wheelchair-accessible car park
Wheelchair-accessible entrance
Mobile Wallets
In store shopping
Countertop store
Granite supplier
Marble contractor
Reviews about Kelca Counters Inc
All (12)
Google (9)
Yelp (3)
Source:Google
Malinda Dazey
Date: 2022-09-16 19:13:36
I went in and purchased two bathroom countertops. They sent out their own party to measure my space. One vanity is cut short and one as a very short backsplash. Their resolve on one is to fill the large gap with epoxy and the other they felt my mirror trim allowed them to cut it short but they will see what they can do with it, the other their answer is epoxy.
Today I sent a request for a new counter the correct width, I am on a death ear now. All the while I am without three bathroom sinks/water until I can find a new countertop that isn’t an embarrassment for my family/guests to see.
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Source:Google
patty norris
Date: 2020-12-12 12:54:59
Horrible experience. Could not even get past the quote w Trish. I went in knowing exactly what material I wanted...no questions...had measurements for kitchen and 2 baths and just wanted quote. I spent at least 20 minutes w her going over measurements of both baths and the kitchen and other details like sinks and faucets. I did get a quote from her but unbeknownst to me it was only for the kitchen for some reason. So not knowing it was only for the kitchen, I was happy and arranged for final measurements to be done at the location. I received call from the person that did that but missed the call and his # was erased. I called her to confirm time and she would not give me his number even though he had left it and would not call me back to confirm that that time was still available. She also wanted a deposit before I even got the final quote based on his measurements. He did not show up on time and I had to call to find out what was going on. He showed up nearly 2 hours after original time. Then it came out that her quote was just for kitchen so of course adding the 2 baths made it go up. I asked her why quote was only for kitchen originally and she did not even apologize....just mumbled she did not know. Sorry, I don't reward bad service and I saved $1000 going elsewhere where I received great service. Thanks for wasting my time. .
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Source:Google
Maryellen Pearson
Date: 2021-05-30 14:33:47
Kelca did not stand by their product. I have a 12 foot island that has 2 different coloration slabs. They kept blaming the manufacturer and had me dealing with them(the manufacturer) when I bought the slabs and had them installed by Kelca. For 6 months I called and called sent emails to no avail. They kept saying they would resolve it and never did. The manufacturer said they would refund 500.00 for a job that cost 5000.00, I said I wanted new slabs that matched not 500.00 which I never saw either. It has been over a year and nothing was ever done and there has been absolutely no correspondence from them. Please do not use them they do not stand behind their work. I have a new kitchen with the island being the focal point and the slabs don’t match. Worst experience.
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Source:Google
Richard Moniuszko
Date: 2024-01-30 21:55:12
Fantastic selection of quartz and granite. We bought a remnant for bathroom renovation at a reasonable price. Paul was very helpful.
Read more
Source:Google
Lindsay Senalik
Date: 2020-03-24 02:15:52
My father and I chose Kelca counters over a couple other local counter companies, because they truly wanted our business. We worked with Tish, and she went above and beyond to find something that would work for us in the right price range. We had a hiccup with the original slabs, but Kelca went above and beyond to make it right and resolve the problem. It was great to deal with a company who prides themselves on their work and reputation.Everyone was great to deal with, and their installers were fantastic! I would highly recommend Kelca!
Read more
Source:Google
Palmetto Bikes
Date: 2018-06-24 19:52:50
They do nice work and their pricing is fair. I had them install granite counter tops in my kitchen and then two years later had them do one bath counter and will have them do the 2nd bath this year. I highly recommend them.
Read more
Source:Google
Kyle F
Date: 2022-02-25 18:20:34
Sink installed off center, tooling marks all around the sink cutout and one whole side of the bar was never polished. All this plus missed appointments and the worse communication skills from a company I have ever done business with.
I like the stone from AGM but would have paid way more to go with another company if I could do it again.
Read more
Source:Google
Cy Englert
Date: 2019-11-07 13:23:27
I drove six hours on Friday to choose the countertop for my kitchen expecting I would an hour or two. I didn't have to. Jennifer was awesome. I was out in 30 minutes because her aesthetic eye is incredible. Ask for Jennifer. You won't be disappointed. I'll post another review after the installation.
Read more
Source:Google
lonnie sanders
Date: 2022-05-07 22:38:48
Kelca counters did a beautiful job! Measuring, taking out the old counters and installing the new, was perfect! We highly recommend them and Trish was a dream to work with!
Read more
Source:Yelp
Diane S.
Date: 2020-11-10 16:31:15
Great fabricator and installer of granite/stone countertops for inside or outside needs. Sales personnel could not have been more helpful in the design and implementation of my outdoor kitchen countertop. Had a slight snag with an incorrect measurement provided by outside framing contractor. Kelca's owner stepped to the plate and corrected the problem for an exquisite fit!
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Source:Yelp
Renee B.
Date: 2022-10-05 15:00:49
Very poor install. The counters were cut short and they filled them in with caulk. They followed up with a new cut "backsplash" and it doesn't match.
Very very disappointed and very unhappy with the final result.
Backsplash does not match counter!
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Source:Yelp
Kyle F.
Date: 2022-02-25 18:23:05
Sink installed off center, tooling marks all around the sink cutout and one whole side of the bar was never polished. All this plus missed appointments and the worse communication skills from a company I have ever done business with.
I like the stone from AGM but would have paid way more to go with another company if I could do it again.
Read more
Source:
FAQ About Kelca Counters Inc — Based on Independent Research
What materials can I order a countertop from Kelca Counters Inc?
During our independent research, we found that Kelca Counters Inc offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Kelca Counters Inc’s clients in Bluffton, SC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Kelca Counters Inc fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Kelca Counters Inc is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Kelca Counters Inc fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Kelca Counters Inc, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Kelca Counters Inc most often implement in Bluffton, SC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Kelca Counters Inc successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Kelca Counters Inc?
The company’s office is located at 2 Coastal Dr, Bluffton, SC 29910, but its work is not limited to just the city of Bluffton, SC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Kelca Counters Inc work with?
Like many participants in our rating, Kelca Counters Inc works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Kelca Counters Inc often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Kelca Counters Inc have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Kelca Counters Inc has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Kelca Counters Inc offer any discounts on countertop fabrication in Bluffton, SC?
Yes, based on the results of our research, Kelca Counters Inc offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Kelca Counters Inc in Bluffton, SC?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Kelca Counters Inc. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Kelca Counters Inc?
Yes, according to our research, Kelca Counters Inc offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Kelca Counters Inc?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Kelca Counters Inc in Bluffton, SC. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Kelca Counters Inc to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Kelca Counters Inc in Bluffton, SC. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Kelca Counters Inc offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Kelca Counters Inc performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Kelca Counters Inc provide for its work?
According to our information and industry practice, Kelca Counters Inc, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Kelca Counters Inc in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Kelca Counters Inc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Kelca Counters Inc is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Kelca Counters Inc know that you found them through the National Ranking Countertops Contractors!