About Jim Owens Flooring & Cabinets — Ranked №1 Countertop Fabricator and Installer in New Orleans, LA
72.74
total score
The main rating value calculated from more than 30 indicators.
Exact value: 72.744763 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Jim Owens Flooring & Cabinets, founded in 1985, ranked number 1 in New Orleans, LA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Jim Owens Flooring & Cabinets among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Jim Owens Flooring & Cabinets: Total Score & Key Ratings
The Total Score of 72.74 out of 100 achieved by Jim Owens Flooring & Cabinets in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Jim Owens Flooring & Cabinets has a rating of 4.4 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.15 out of 5.
You can read detailed information and evaluations from our independent research of Jim Owens Flooring & Cabinets’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Jim Owens Flooring & Cabinets directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Jim Owens Flooring & Cabinets
The company from Metairie is engaged in the fabrication and sale of a variety of products for the renovation and modernization of residential and office premises. Jim Owens Flooring & Cabinets offers services for laying flooring, manufacturing cabinets and tabletops for bathrooms and kitchens, and their installation as well. Custom-made countertops allow to implement many non-standard projects. The company's store has a wide assortment of slabs of natural and artificial stone. Locals who are going to install countertops in their homes or offices can get a detailed consultation from professionals on choosing the suitable stone.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.4
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 31
Google
4.4
reviews: 29
YELP
5
reviews: 2
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.147606 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Jim Owens Flooring & Cabinets as Very Good.
During our research, the staff at Jim Owens Flooring & Cabinets demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Jim Owens Flooring & Cabinets’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Jim Owens Flooring & Cabinets directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of Jim Owens Flooring & Cabinets as Very Good.
The staff member from Jim Owens Flooring & Cabinets who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Jim Owens Flooring & Cabinets may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
Jim Owens Flooring & Cabinets is a legacy company, established in 1985.
According to our research, Jim Owens Flooring & Cabinets has been in business since 1985, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Jim Owens Flooring & Cabinets directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that Jim Owens Flooring & Cabinets has a dedicated office.
Our research revealed that Jim Owens Flooring & Cabinets operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Jim Owens Flooring & Cabinets directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Jim Owens Flooring & Cabinets has its own production facility.
Our research revealed that Jim Owens Flooring & Cabinets operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Jim Owens Flooring & Cabinets directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Jim Owens Flooring & Cabinets offers discounts for veterans.
Our research revealed that Jim Owens Flooring & Cabinets provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Jim Owens Flooring & Cabinets directly to confirm the accuracy of this data.
Production time
3.1
Standard
Production time
We rate the production time of Jim Owens Flooring & Cabinets as Standard.
During our research, Jim Owens Flooring & Cabinets quoted a standard project completion time of 20 days. This typical timeframe places them in the Standard category, reflecting a stable and reliable approach to completing projects.
Important:
Our evaluation is based on information provided by Jim Owens Flooring & Cabinets during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Jim Owens Flooring & Cabinets.
Deposit Level
1.8
High
Deposit Level
We rate the deposit level of Jim Owens Flooring & Cabinets as High.
Our research found that Jim Owens Flooring & Cabinets requires a deposit of 80% of the total project cost, placing them in the High category. This may reflect the company’s confidence in their professional services and project execution. We recommend discussing the terms of payment directly with Jim Owens Flooring & Cabinets.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Jim Owens Flooring & Cabinets may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Jim Owens Flooring & Cabinets.
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Jim Owens Flooring & Cabinets as Very Fast.
Our mystery shopper research revealed that Jim Owens Flooring & Cabinets prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Jim Owens Flooring & Cabinets is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Jim Owens Flooring & Cabinets.
Affordability
4.5
Low
Affordability
We rate the price level of Jim Owens Flooring & Cabinets as Low.
Our mystery shopper research revealed that Jim Owens Flooring & Cabinets offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $83.21 per square foot, while for Carrara Morro quartz, the price was $88.61. These prices fall into the Low category, making Jim Owens Flooring & Cabinets an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $6940 for Calacatta Idilio quartz and $7390 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Jim Owens Flooring & Cabinets.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Jim Owens Flooring & Cabinets
Delivery
In-store shopping
Wheelchair-accessible car park
Wheelchair-accessible entrance
Service guarantee
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
In store shopping
Flooring store
Cabinet store
Countertop store
Reviews about Jim Owens Flooring & Cabinets
All (10)
Google (8)
Yelp (2)
Source:Google
Matt Weiser
Date: 2021-02-17 02:17:25
Excellent customer service. The company stands behind it products. Ricky is a fantastic salesperson with great attention to detail and value for the customer. No need to shop around with a company like Jim Owens Flooring.
Read more
Source:Google
Jill Seward
Date: 2024-05-19 09:21:14
I am a repeat customer for both my home and rental property. There is no better company! Jim Owens Flooring is the BEST choice, the RIGHT choice, the ONLY choice.9
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Source:Google
Lisa Oncale
Date: 2020-01-30 14:17:12
We worked with Jeremy Owens to do our floors, countertop, fireplace trim and backsplash. He was great. He went out of his way to make sure our new home turned out exactly how we wanted. He was very creative with our backsplash and it turned out amazing. I would recommend Jim Owens to anyone remodeling or building.
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Source:Google
John P
Date: 2019-03-23 20:44:59
Excellent.The gentleman that help us took his time with us and made us feel appreciated. Won't be anything from BC cabinets they might be the rudest people that don't want to help.
Read more
Source:Google
jeff Weber
Date: 2018-09-03 23:27:25
Overwhelming selection! Excellent customer service. Willing to work with you on your project. Only reason I didn't rate it give star is the installation although fast and curious lacked basic creative techniques in design (mostly in transitions) to make the project truly look finished.
Read more
Source:Google
William M
Date: 2024-05-17 15:43:21
Great work! Installed carpet on my stairs and bedrooms. Jeremy was great to work with and the installation was done quickly and flawlessly. Thank you for the great experience!
Read more
Source:Google
W N
Date: 2022-10-20 18:13:12
We purchased our bath tile and supplies from Jim’s. Everything came out great! We love our new bathroom!
Read more
Source:Google
David Emilien
Date: 2016-12-07 00:16:02
I had a great experience. My flooring looks fantastic and the customer service was exceptional. Ms .Debbie was the best, but everyone I met at the shop was professional. The installers were very diligent and had a pride about them. I will be back!
Read more
Source:Yelp
Bob K.
Date: 2021-02-07 17:02:04
Good service, reasonable pricing and no hassles. Debbie was very helpful and knowledgeable. Job was done when promised and looks great.
Read more
Source:Yelp
Ronni L.
Date: 2021-01-18 16:38:00
The experience we had was great. Rickey m. Was very professional and guided me through the design. Steve and Perry did a excellent install and even though it was a construction zone it didn't look like it. I shopped around for the best deal and would recommend to anyone. Great job all around.
Read more
Source:
FAQ About Jim Owens Flooring & Cabinets — Based on Independent Research
What materials can I order a countertop from Jim Owens Flooring & Cabinets?
During our independent research, we found that Jim Owens Flooring & Cabinets offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Jim Owens Flooring & Cabinets’s clients in New Orleans, LA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Jim Owens Flooring & Cabinets fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Jim Owens Flooring & Cabinets is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Jim Owens Flooring & Cabinets fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Jim Owens Flooring & Cabinets, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Jim Owens Flooring & Cabinets most often implement in New Orleans, LA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Jim Owens Flooring & Cabinets successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Jim Owens Flooring & Cabinets?
The company’s office is located at 4400 Airline Dr, Metairie, LA 70001, but its work is not limited to just the city of New Orleans, LA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Jim Owens Flooring & Cabinets work with?
Like many participants in our rating, Jim Owens Flooring & Cabinets works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Jim Owens Flooring & Cabinets often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Jim Owens Flooring & Cabinets have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Jim Owens Flooring & Cabinets has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Jim Owens Flooring & Cabinets offer any discounts on countertop fabrication in New Orleans, LA?
Yes, based on the results of our research, Jim Owens Flooring & Cabinets offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Jim Owens Flooring & Cabinets in New Orleans, LA?
According to the assessment of our independent rating, Jim Owens Flooring & Cabinets in New Orleans, LA falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $6940$ at a rate of $83.21$ per sq. ft., and the cost using Carrara Morro quartz was $7390$ at a rate of $88.61$ per sq. ft. These prices turned out to be among the lowest of all companies in New Orleans, LA, which allowed us to categorize Jim Owens Flooring & Cabinets as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Jim Owens Flooring & Cabinets?
Yes, according to our research, Jim Owens Flooring & Cabinets offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Jim Owens Flooring & Cabinets?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Jim Owens Flooring & Cabinets in New Orleans, LA. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Jim Owens Flooring & Cabinets to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Jim Owens Flooring & Cabinets in New Orleans, LA. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Jim Owens Flooring & Cabinets offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Jim Owens Flooring & Cabinets performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Jim Owens Flooring & Cabinets provide for its work?
According to our information and industry practice, Jim Owens Flooring & Cabinets, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Jim Owens Flooring & Cabinets in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Jim Owens Flooring & Cabinets. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Jim Owens Flooring & Cabinets for a Free Estimate
Jim Owens Flooring & Cabinets is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Jim Owens Flooring & Cabinets know that you found them through the National Ranking Countertops Contractors!