Jerong Products Inc

since 1989

Examples of works performed by Jerong Products Inc

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About Jerong Products Inc — Ranked №3 Countertop Fabricator and Installer in Fremont, CA

62.24

total score

The main rating value calculated from more than 30 indicators.
Exact value: 62.235341 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Jerong Products Inc, founded in 1989, ranked number 3 in Fremont, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Jerong Products Inc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Jerong Products Inc: Total Score & Key Ratings

The Total Score of 62.24 out of 100 achieved by Jerong Products Inc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Jerong Products Inc has a rating of 4.2 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.27 out of 5.

You can read detailed information and evaluations from our independent research of Jerong Products Inc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Jerong Products Inc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Jerong Products Inc

The company is a major distributor of prefab marble and granite countertops, tiles, and other bathroom and kitchen essentials. From its manufacturing facilities, the firm quarries a wide range of natural eco-friendly stones. Guests visiting their showroom can pick from more than 140 different hues. They have over 23 years of expertise in the countertop sector, making them the most cost-effective vendor in the field.Being one of the earliest wholesalers of slabs and countertops, the organization has established lasting partnerships with construction companies and suppliers all across the country.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.3

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.270879 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

5

Excellent

Company Age

2

Emerging

Own Office

5

Has Office

Own Production

0

No Data

Veterans Discount

5

Yes

Production time

3

Standard

Deposit Level

3

Standard

Quote Time

2.1

Slow

Affordability

4.4

Below Average

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Jerong Products Inc

Wheelchair accessible

Accepts Credit Cards

Private Lot Parking

Bike Parking

Wheelchair accessible entrance

Wheelchair accessible parking lot

Granite supplier

Countertop store

Marble supplier

Stone supplier

Tile store

Kitchen & Bath

Countertop Installation

Reviews about Jerong Products Inc

All (17)

Google (7)

Yelp (10)

Source: icon-google Google
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Vikrant Goel

Date: 2024-08-10 20:13:50

This place used to be great, but they are now closed

Source: icon-google Google
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F Kirby

Date: 2022-11-16 00:00:54

We purchased quartz for our kitchen countertops and backsplash. Throughout the process, Chen was instrumental with assisting us - with design, product, scheduling (templating, fabrication, install), and constant status followups. She was very professional and extremely great to work with. The templating/fabrication/install team was amazing! Very efficient when doing each of these tasks and the workmanship they performed on the fabrication was incredible - still in awe with the end result. We would definitely recommend Jerong. They are definitely our choice for doing our future home development.

Source: icon-google Google
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Marlene Dines

Date: 2022-06-03 01:50:51

Great selection at fantastic prices! Chen was so very helpful and we found everything we wanted!

Source: icon-google Google
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Michael Deghuee

Date: 2020-06-22 14:07:57

Been buying from Jerong fo years. Always excellent.

Source: icon-google Google
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virtuallytours

Date: 2018-12-08 22:37:15

Worked with Melissa on our Master Bath project! She helped with tile, granite and flooring and was amazing! Got back to me very quickly on everything! She is extremely knowledgeable in her field and answered every question I had, in a timely manner. Could not have been more pleased with her customer service! She is an absolute asset to Jerong! Five star service!

Source: icon-google Google
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K A

Date: 2018-06-29 02:03:44

We attempted to order a cabinet top of granite. I had an engineering drawing of what we wanted, and presented it to Melissa. We very quickly discovered that she was not capable of reading (or understanding) a proper engineering drawing. She insisted that we needed two "peninsula pieces" to fabricate our order, and told us, after cutting, that "you will have some stone left over" (more than 7 sq.ft) . . . . I attempted to show her, on my drawing, that our order could be made using ONE "countertop" piece (for about HALF the price) At that point, I discovered she is not capable of simple arithmetic, or logical thought. After she "recalculated" my drawing, she finally agreed to "cut the stone the way you want", BUT we had to pay 100% in advance. I agreed, stipulating that if the results were as per the drawing, that would be fine - her answer "no, you pay regardless" . . I questioned, what if your cutters make a mistake?? . . "no you pay regardless, no refunds" There are numerous other stone retailers in Hayward, many have staff that possess intelligence and common sense and are ready to do business in a normal manner. I suggest giving one of them a try . . .

Source: icon-google Google
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ALEXANDER PADILLA

Date: 2017-11-23 15:44:00

As a General Building Contractor. I’ve been buying material from all over the Bay Area. I’ve been buying counter top stones from different vendors. And this place is one of my favorites. They have the best quality, but they also have affordable materials. I always talk to Francisco because it’s very important for me to deal with a person who’s very knowledgeable. If you go to this place, ask for Francisco. In my experience with Jerome, I’m happy and I highly recommend it to you.

Source: icon-google Yelp
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Sheri X.

Date: 2022-12-19 04:09:41

I purchased almost all quartz and tiles from Jerong for my home project. I worked with Chen and she is amazing. It was a long process for us to make final decisions on what to buy. We emailed her to ask all kinds of questions and she responded almost always within the same business day. She is very knowledgeable about the inventory Jerong carries and has been super helpful when we were not sure about which product to choose. We underestimated the quantity of some items and had to go back to order more. Chen managed to get the extra order available with a very quick turnaround. I recommend Jerong for its good variety of inventory, unbeatable prices, and wonderful customer services from Chen.

Source: icon-google Yelp
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Janie S.

Date: 2021-09-28 02:04:04

This place is amazing. Chen was so great to work with. She answered tons of my questions promptly through email which I so appreciated!! The products are quality but relatively inexpensive for the pre fab pieces. They also had some beautiful slabs. We have bought from here for our bathroom and now our kitchen. Sending family members here too!

Source: icon-google Yelp
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janet t.

Date: 2021-08-13 03:26:50

I struck gold when I walked into Jerong after visiting so many places looking for a pre-fab countertop & other materials for our bathroom remodel. Their core clientele seems to be contractors, but I was graciously welcomed and assisted by Chen during several trips to find just the right material. There are other suppliers nearby (named in other reviews) that may beat them on price, but the stress-free environment, customer care and higher quality of stone & quartz at Jerong make them my first choice. The showroom is not fancy, but they carry stone and quartz in both slab & prefab. The MSI quartz I got was the best anywhere in terms of price/quality ratio.

Source: icon-google Yelp
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Betty C.

Date: 2021-06-26 05:50:25

Located in Fremont with a lot of other countertop places I liked how Jerong had everything placed so it was easy to see. Many of the other places nearby just had an overwhelming selection of quartz which made it hard to really visualize. Prices were a bit higher than others but they are open to negotiation. We ultimately purchased from them because they carried certain brands and had it in stock. One great thing is they do have a pretty large selection of quartzite and had larger selection of prefab than other places.

Source: icon-google Yelp
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Destiny S.

Date: 2020-12-18 23:32:03

I'm never use Jerong again. I bought 4 prefab quartz pieces that they swore were from the same die lot. When cut and installed and put next to each other there is significant color variation. I have to scrap the entity project and it's about a $5k fix. And they did nothing to help me solve the issue.

Source: icon-google Yelp
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Katrina B.

Date: 2019-06-28 22:09:36

Melissa, the installers and everyone I have dealt with at Jerong have been exceptional. I first visited them almost 20 years ago - can that be right? Well they were great before and they still are - in fact their inventory has only gotten better. Every time I have gone online or called them the response has been super helpful, quick and very clear. The prefabricated countertop material they have is terrific and they have tons of it - marble, granite and a whole room of quartz. I understand the tariffs with China may make getting this material at their amazing low cost - really difficult going forward - so if you are thinking about a replacement or new construction job - hurry!!! The delivery is the toughest part with these - and Jerong can deliver (unlike Floor and Decor, etc.) and fabricate to fit, etc. I went in on a Wednesday and my two countertops were ready for delivery on that same Friday! This was so terrific and surprising - I didn't even stipulate a speedy turn around time. When the material was delivered and installed they were so professional, courteous, clean, thoughtful and the job was done perfectly - really perfectly. Working with Jerong has always been a pleasure and I'm so happy to see their good practices continue and thrive. Thank you!!

Source: icon-google Yelp
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Caffeinegirl G.

Date: 2019-06-14 21:21:35

I needed to replace my bathroom countertop. Melissa responded to my email inquiry quickly, and she assisted me during my visit to the store/warehouse. She was efficient and knowledgeable and I was able to pick out my quartz piece in ten minutes! What was so amazing is that just two days later Juan and his assistant came by to demo and install my countertop...in under three hours! They were so nice, courteous, and cleaned up after themselves. The price and service was fantastic, and my bathroom looks brand new! I will definitely use them in the future to replace my kitchen countertops.

Source: icon-google Yelp
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mary m.

Date: 2018-11-15 18:08:35

Great products to choose from. But even more important - great customer service! Melissa is the best! She really goes above and beyond to satisfy her clients. She deserves 10 stars!! I will definitely continue to do business at Jerong.

Source: icon-google Yelp
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Jim S.

Date: 2018-09-06 18:48:42

Wife and I just remodeled our kitchen. Looking for quartzite countertops, we visited half-a-dozen businesses including Jerong Marble Products in Hayward www.jerongmarble.com where we purchased two gorgeous slabs of Taj Mahal quartzite from a truly fun person, Melissa Herrera. And her price was right. Now installed, we love our new kitchen. After we install our backsplash and range hood, we'll post a pic or two. Thank you, Melissa, you are really fun to work with and everything you said was true.

Source: icon-google Yelp
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Cassandra M.

Date: 2018-08-14 20:43:15

Melissa at Jerong is absolutely AMAZING!!! I have been working with her for months on a number of projects, she is so knowledgable on both products and installation and has a great eye for design. She is also very quick to respond and works with you to get the look you're hoping for. Jerong has a wonderful selection of products that are worth checking out and if you do make sure you talk to Melissa!

FAQ About Jerong Products Inc — Based on Independent Research

What materials can I order a countertop from Jerong Products Inc?

What types of spaces does Jerong Products Inc fabricate countertops for?

What shapes of kitchen countertops does Jerong Products Inc fabricate?

What countertop design styles does Jerong Products Inc most often implement in Fremont, CA?

What is the service area of Jerong Products Inc?

What types of clients does Jerong Products Inc work with?

Does Jerong Products Inc have its own countertop fabrication facility?

Does Jerong Products Inc offer any discounts on countertop fabrication in Fremont, CA?

What is the price category of Jerong Products Inc in Fremont, CA?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Jerong Products Inc?

What is the fabrication and installation timeline for a countertop at Jerong Products Inc?

How long does it take Jerong Products Inc to prepare a quote for countertop fabrication and installation?

Does Jerong Products Inc offer cutouts for sinks, cooktops, or other elements?

What guarantees does Jerong Products Inc provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Jerong Products Inc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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