About JEM Designs — Ranked №6 Countertop Fabricator and Installer in Dayton, OH
60.73
total score
The main rating value calculated from more than 30 indicators.
Exact value: 60.726544 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
JEM Designs, founded in 2004, ranked number 6 in Dayton, OH in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included JEM Designs among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
JEM Designs: Total Score & Key Ratings
The Total Score of 60.73 out of 100 achieved by JEM Designs in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — JEM Designs has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.64 out of 5.
You can read detailed information and evaluations from our independent research of JEM Designs’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact JEM Designs directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about JEM Designs
For the last 15 years, the firm has been providing customers in the Dayton, Cincinnati, and Columbus regions with high-quality design and countertop services for restoration and new construction. The team can create a customized design for your home by combining an in-depth understanding of your renovation goals with the most up-to-date trends. This will result in a countertop that is completely unique. They provide a variety of countertops crafted from natural quartz and granite. These granite countertops mix forward-thinking look with classic utility in order to help you get the most out of the space in your house.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.6
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 11
Google
5
reviews: 3
YELP
n/a
reviews: n/a
Facebook
4.5
reviews: 8
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.6
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.644411 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of JEM Designs as Very Good.
During our research, the staff at JEM Designs demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with JEM Designs’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting JEM Designs directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of JEM Designs as Very Good.
The staff member from JEM Designs who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at JEM Designs may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.8
Experienced
Company Age
JEM Designs is an experienced company, operating since 2004.
Our research revealed that JEM Designs began operating in 2004, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to JEM Designs directly.
Own Office
5
Has Office
Own Office
We note that JEM Designs has a dedicated office.
Our research revealed that JEM Designs operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting JEM Designs directly to confirm the latest details.
Own Production
0
No Data
Own Production
We were unable to confirm whether JEM Designs has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether JEM Designs operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, JEM Designs remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to JEM Designs directly for more information.
Veterans Discount
5
Yes
Veterans Discount
JEM Designs offers discounts for veterans.
Our research revealed that JEM Designs provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting JEM Designs directly to confirm the accuracy of this data.
Production time
5
Very Fast
Production time
We rate the production time of JEM Designs as Very Fast.
Our mystery shopper research revealed that JEM Designs quoted a project completion time of 7 days. This is the fastest possible time, placing them in the Very Fast category. JEM Designs is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by JEM Designs during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with JEM Designs.
Deposit Level
2
High
Deposit Level
We rate the deposit level of JEM Designs as High.
Our research found that JEM Designs requires a deposit of 75% of the total project cost, placing them in the High category. This may reflect the company’s confidence in their professional services and project execution. We recommend discussing the terms of payment directly with JEM Designs.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by JEM Designs may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from JEM Designs.
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of JEM Designs as Very Fast.
Our mystery shopper research revealed that JEM Designs prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. JEM Designs is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with JEM Designs.
Affordability
4.2
Below Average
Affordability
We rate the price level of JEM Designs as Below Average.
Based on our mystery shopper research, JEM Designs provided a quote of $93.05 per square foot for Calacatta Idilio quartz and $87.72 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality.
The total price for the finished and installed product measuring 83.4 square feet was $7760 for Calacatta Idilio quartz and $7316 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from JEM Designs.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of JEM Designs
Identifies as women-owned
Small business
Delivery
In-store pickup
In-store shopping
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
Free Wi-Fi
Checks
Credit cards
Debit cards
Cabinet store
Countertop store
Interior designer
Reviews about JEM Designs
All (14)
Google (9)
Facebook (5)
Source:Google
Kelly Lawhorn
Date: 2024-03-07 13:37:51
I highly recommend JEM Designs for a kitchen remodel. From the moment I met Tiffany, I felt confident I would have the kitchen of my dreams. Not only did she help keep me on budget, she also checked in frequently and made sure everything was on schedule. I truly appreciate both Tiffany and Danny for making my kitchen a place we love!
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Source:Google
Chantele Gillman
Date: 2022-08-05 13:11:25
Tiffany at Gem Designs was absolutely fantastic to work with. She was very attentive to details and had great recommendations for our complete kitchen renovation. She truly went above and beyond what I had expected. We are VERY pleased with the outcome of our beautiful new kitchen! Thanks Tiffany for everything!
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Source:Google
jim caley
Date: 2024-01-12 14:38:11
Tiffany and JEM Designs were very helpful in our kitchen redesign and remodel. Much more than just ordering cabinets - Tiffany had unique ideas and recommendations that maximized how we could use the space and stay within our budget. We highly recommend!
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Source:Google
Josiah Ruff
Date: 2024-04-26 12:01:10
Jem designs is a fantastic company to work with Lindsey did our designs and edit and changed everything to our liking took our kitchen from the 60s with an update look at an affordable price with the valley wood cabinetry line
They answered any questions I had as I was doing the install myself and replaced the one damaged thing I had quickly and promptly
Thanks so much
Some before and afters with the new designs there is a little more work that needs done
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Source:Google
Clint Peterson
Date: 2023-11-03 22:07:29
Staff was friendly, and very happy with our bathroom and breakfast bar. Highly Recommend!
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Source:Google
Jessica Sierschula
Date: 2023-03-09 13:06:34
Tiffany at JEM helped make our kitchen vision a reality. She understood our budget and has an insane eye for design. She gave us so many helpful recommendations and was very honest. We would highly recommend working with Tiffany on any renovation project.
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Source:Google
Cindy Hemedinger
Date: 2024-05-25 19:43:37
JEM Designs is a featured company through the remodeling company we used, Buckeye. From the time we entered Tiffany Chambers was professional and thorough. We were remodeling two full and one half bath, so two large and one small vanity with sinks. Tiffany helped us pick styles and colors that will be a part of our home for many years to come. The workmanship of the vanities is exceptional, and the materials for the sinks is just what I envisioned. Any future projects would be enhanced by working with this company.
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Source:Google
Kristen Engle
Date: 2022-05-14 18:05:36
I had a fantastic experience renovating my kitchen and garage entry with Tiffany at JEM designs. For my first renovation of any kind, I was looking for a guide through all the incredible options, features, and styles to find a fit for my family, budget, and tastes. Tiffany prepared me for everything to come and had fantastic resources and recommendations for everything I wanted to do. I cannot recommend her enough!
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Source:Google
Carmen Nauseef
Date: 2024-04-10 19:35:07
We are absolutely thrilled with our purchase and the exceptional service provided by Tiffany Chambers from JEM Designs! Having worked with her previously, we can confidently say that she consistently exceeds our expectations. Tiffany has a remarkable ability to understand our ideas and vision, effortlessly bringing them to life. Our most recent project, a basement dry bar, has turned out even better than we could have imagined. We eagerly anticipate collaborating with JEM and Tiffany on our next project.
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Source:Facebook
Gary Martinelli
recommends
We had never done a kitchen remodel before and Tiffany put us at ease by walking us through the process and hand-holding us as we made our selections. She offered great advice to make sure we didn't make any big mistakes and that everything we selected blended well together. Shawn (our installer), works extremely well with Tiffany and understood exactly what we wanted to achieve. He always let us know where he was with the install, was on schedule, neat, patient, and super friendly. They made the process as painless as possible while our kitchen was "shut down". It turned out great!!!
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Source:Facebook
Mike Chanatry
recommends
There was an easiness about the encounter and the sense that the designer (Tiffany, et. al.) knew what you were looking for without a lot of the agony we'd experienced with other places. The end result exceeded expectations. The cabinets were ordered and arrived without delay; countertops local and available for our own review and selection; installation top drawer with local contact, etc. Couldn't be more pleased with the process, timing and overall result. JEM City has my unequivocal recommendation.
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Source:Facebook
Lisa Copeland Corsiglia
recommends
I love my new cabinets and countertop! Alexis was so helpful!
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Source:Facebook
Manda Stammen Heid
recommends
Tiffany has been amazing during our kitchen remodel journey! Very professional, creative, and thoughtful during the process. Quick response time for all of my questions.
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Source:Facebook
Jeff Rolls
doesnt_recommend
Went into Jem Design because of the great reviews. I showed Alexis some picture of my current kitchen, provided a drawing with measurements and basic concept of what I wanted. I decided on a cabinet face and color I though I would like and left. A week later I get and e-mail from Essence stating she is finishing my design (guess I get no further input) and would sent it out soon. On the next day I get and invoice for 19K for the cabinets (not including countertop) along with some pictures. I have no idea what any of the cabinets are like on the inside, what pull out options there are, anything. I just receive the pictures and the invoice. I call and my designer (Alexis) and she isn’t there so I email my concerns. Two days later at 4:42 pm I get another e-mail from Essence stating they are working on my changes, and let her if I had any questions. My first question is if you close at 5:00 don’t email 18 minutes before you close so by the time I see it your gone for the day. The next day I call once again, and to my surprise my team isn’t available. I let John (who answered the phone) know my frustration. He states he will take care of it and also come out Friday to get “good” measurements from my house. He said he would be there at 9:00 am (he arrived at 9:15 only 15 mins late but late is late). John was very professional and polite, he collected the measurements he needed and stated they would be in contact with me. I again informed him that wasn’t sure what I wanted, the design I offered was just a one option, however I was open to other. If I’m going to spend between 50 – 60K I wanted some options. I want to make an informed decision, I want to see the options, and make my choice. I hear nothing for two weeks, then I send an e-mail and get the response, we are just finishing up and I’ll send you something before the end of the end, a little while longer I get the same picture (minus two wall cabinets) as I did weeks ago. Again with no explanations. I send off an email stating expeditions are not be met and I feel as if they don’t want my business. Again I hear nothing. I’m getting much better service from Home Depot then this place. I guess if your lucky enough to get Tiffany then you may have a better result then I did, however this place is full of customer NO-SERVICE. I had such high hopes.
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Source:
FAQ About JEM Designs — Based on Independent Research
What materials can I order a countertop from JEM Designs?
During our independent research, we found that JEM Designs offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by JEM Designs’s clients in Dayton, OH for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does JEM Designs fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, JEM Designs is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does JEM Designs fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by JEM Designs, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does JEM Designs most often implement in Dayton, OH?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that JEM Designs successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of JEM Designs?
The company’s office is located at , but its work is not limited to just the city of Dayton, OH. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does JEM Designs work with?
Like many participants in our rating, JEM Designs works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, JEM Designs often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does JEM Designs have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether JEM Designs has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does JEM Designs offer any discounts on countertop fabrication in Dayton, OH?
Yes, based on the results of our research, JEM Designs offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of JEM Designs in Dayton, OH?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from JEM Designs. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from JEM Designs?
Yes, according to our research, JEM Designs offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at JEM Designs?
According to our independent research, JEM Designs in Dayton, OH offered one of the fastest fabrication and installation timelines for a stone countertop — just 7 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 7 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take JEM Designs to prepare a quote for countertop fabrication and installation?
According to our research, JEM Designs in Dayton, OH prepared a project estimate within 7 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does JEM Designs offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, JEM Designs performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does JEM Designs provide for its work?
According to our information and industry practice, JEM Designs, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact JEM Designs in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on JEM Designs. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
JEM Designs is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let JEM Designs know that you found them through the National Ranking Countertops Contractors!